151 comments found.
A pre purchase question, where (in the admin) can I edit the articles for the Frequently Asked Question section, on the home page?
I mean, if I want to put just a few specific articles, you can do it from the admin panel? thanks
I mean this https://imgur.com/a/8gexg6W
Hello,
You can manage the articles from here:
https://elmanawy.info/demo/wehelp/admin/knowledge_baseAdmin login:
https://elmanawy.info/demo/wehelp/adminEmail: admin@wehelp.com
Password: 123456
Hi marwaelmanawy, yes I had seen it, I mean: in the Homepage section (see image) there are 16 frequently asked questions, can you choose which ones to show or do they work based on the number of article visits?
ie es. article At 20 visits appears, article B 0 visits does not appear?
one last thing,for when, more or less, it is expected the update to choose the language?
Thanks
Hi Dear,
The latest 16 articles added is displayed in home page.
We are already working in translation and it will be released so soon Just follow us.
Thanks
ok thanks 
You are welcome 
Hello Dear,
You can check now the latest update, The translation option and choosing display language is ready to use.
Thanks
Hi, ok thanks
I was thinking of buying, but my doubt has already been answered in previous comments, I need a system that has a translation file!
Hello Dear,
The translation for (English and Arabic) will be available in next days just follow us.
Thank you! I am very interested, I already have a similar script, but no constant updates, so I want to invest again in a new project!
Hello Dear,
You can check now the latest update, The translation option and choosing display language is ready to use.
Thanks
Thank you!
I’ll buy it now, install it and do some testing, if I need to, I’ll get in touch!
Hi, I really liked the very practical application, could you implement an option to Enable/ Disable the user registry? or just “Admin” can add. Cheers
Hello Dear,
Thanks for like it
We appreciate to receive suggestions from our customers to improve our product so we will add this points in Ideas proposed for future Updates.
Thanks
hello, i want to buy your script but i want to know if the login can be integrated with active directory / ldap?
Hello,
If do you mean that you need the admin panel redirect to /ldap instead of /admin, You can do it just contact support@elmanawy.info.
Hi, I have the latest version, I’m doing tests and the support user is not receiving the email when creating a new ticket for a normal user. I established the email support with my mail and I do not receive anything, help please
Hello,
Are you setup the email configration? You can contact us with support form providing your demo url to check your problem
Email.php ive check but only one thing is useragent ?
You find useragent in your webmail configuration
Im unable to find it is that important for sent and receive email notification
It must be in your webmail configuration but it’s not effect if you don’t add it.
It still not working?
Its working now but only one error the subject is appearing like arrays ?
If I want to change the email format where I need to go?
Make sure you set charset with UTF-8
$config[‘charset’] = ‘utf-8’
Please don’t forget to rate us
Its working thanks btw ive sent you an email plz could you revert back
Will rate surely ☺
I don’t get any email yet!
Which email you sent to?
can ticket be created by sending an email to a specific id and the system auto creates a ticket?
Hello,
Sorry but i don’t understand your question, Please more details!
Hi, can it be used with any theme?? Or does it come with it’s own team?
It come with it’s own theme, and you can install any theme if you want
Excellent script Is it possible to add pages?
Hello Dear,
Till now there is no pages module but may be we will add it next updates.
Thanks
Hello Dear,
The Pages modules is ready yo use you can check now the latest updates.
Thanks
Thanks. i want purchase item
Great
Really nice interface, clean and comprhensive. Could you add an option to disallow (public) user registration ? That could be usefull if we don’t want anybody to join our heldesk team.
Hello Dear,
Thanks a lot for like it, If you disable the user registration your clients disable to submit tickets.
No input file specified on new update!!!
Sorry, can you provide screenshot of problem you face?
i buy a few days ago, i set up yesterday, css issue i report you an you update it last night but to be true, i edit many translation from code file as there is lack of translation function from backend anf now you send new update here, if i update, i will loose lots of translation which is trouble….. i am kind of confused now!
Hello Dear,
We appreciate to receive suggestions from our clients. Till now Our script support english language only and we are planning to improve it to make the script easy to translate.
If you make your own modifications sure you will lost your modifications if you upgrate it directly but you can contact support@elmanawy.info any time for helping you how to upgrate it without losing your modifications also in documentation we explain what actually we did step by step
How to update from 1.5 to 1.6. in doc file, you only mentioned “1- Fixing css issue.”
But now, how to fix css issue with existing site?
Hello Dear, We trim the description text of depatment in home page and depatment page views files to keep the style of depatment with good look, This case if text letters is more than 100 char.
If you don’t have a problem in this case you don’t neef to ipgrade it to verson 1.6
This issue is fixed in version 1.6 please download it now
Which file i need to change ?
Hello Dear, We trim the description text of depatment in home page and depatment page views files to keep the style of depatment with good look, This case if text letters is more than 100 char.
hello can we organize the menu order on home page ? move an drop option ?
You change the order of menu Links(home, Knowledge Base, contact) statically from view file directly in this path: styles/site/default/full.php
How i change it ? you mean from code ?
Yes from code from view file directly in this path: styles/site/default/full.php
hello:) you will add picture upload in future updates? now i can only ad images with link. have a great day
Hello, Do you mean upload image with textedior at rticles module? If yes, This version allows you to add links of image only
How do I edit the slidfers, i want some different ones
Hello,
You can edit this slider statically as you want, If you need help contact our support@elmanawy.info
is there anyway I can configure the sliders from the Admin panel ?
Only slider is static, You need to change texts in the slider or all things on the slider? We can help you just contact our support@elmanawy.info
hi admin please ad website as info under clients..
Sorry i don’t understand! Can provide more details
if a user register for support ticket will be nice user can add homepage to profile info.. and if someone use your tool for clients with web adress admin can search also for homepage. you get me
Hello, Can you enable instant search results? as soon as user start writing in search bar, results will appear.
like this http://prntscr.com/lsm79c
Hello laramarket,
We appreciate to receive suggestions from our customers to improve our product we will add your suggest in upcoming updates.
Thanks
ok, noted. How to create SUB DEPARTMENT ? We will would like to organize articles per categories and sub categories.
There is no sub-category (sub-department) just main category.
you think about make this script SAAS??
Hello dude1977,
i don’t think so, but may be create new product for tickets work as saas
