12069 comments found.
Hi, is the pluguin compatible with Wordpress Multisites?
Hi,
Yes, it can be installed on a such environment too.
Thanks, Indeed Team
User can not upload avatar in register form, in account page, Please help me.
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Just a question.. is there a way to have it so users can renew early or purchase additional years of membership?
Hi,
Yes, is possible.
Thanks,
Indeed Team
Hello, Can you tell us more about WP Workflow Restrictions ? The knowledge base is not very clear about it. How does it works exactly ? If a client buy 10 global views, so he will be able to see 1 time 10 posts, and / or 2 times 5 posts ? After that, if he try again, he will be redirected ? And what about if he buy again the same number of views, and see some of already viewed posts ? How to correctly parameter this feature ? Thanks.
Hi,
The WP Workflow module restriction related to Views is about the “view”/loading post/page, no matter if is about the same post or each different one, the action will be counted the same.
Thanks, Indeed Team
Hello Mr. Azzaroco, I translated the translation files of the language folder into Spanish, could you please add this translation by default to the plugin so when future updates come out you do not have to translate or be adding the files again to the language folder. Thank you
Hi,
Yes, of course, you may contact us via Profile form and once we have them will be added into the next release.
Thanks,
Indeed Team
Hi,
*How can I use in the conditional logic of the fields: show this field if the value of another field is empty.
I see now only “if field x contains value y, then show” ...
thanks
Hi,
It can not be taken in calculation an empty field for a such conditional workflow.
Thanks,
Indeed Team
Hi,
1/ I want people who register, to be able to pay directly (without e-mail verification). Now it’s confusing, as they can’t pay immediately.
2/ When people have registered, they get redirected to a HTTP ERROR 500 error page. How can this be solved ? I made a proper “redirect after registration page”.
3/ I use now “double opt in”. After verifications, people can login and “finish payment”, when t. But here they get another “HTTP ERROR 500 error page”. This page has the url account/?ihc_ap_menu=subscription How can this issue be solved ? I use the Mollie payment system, and I have woocommerce istalled. The UMP is installed on a folder on a domain.
If you have any concern or problem feel free to open a ticket for that, Comment section is not for getting support, except if you want to public share some credentials.
Abusing of CapsLock and bolding text just to pay more attention is not permitted. Your comments will be flags.
Ok, I don’t know why there are suddenly huge amounts of bad reviews on your plugin here. I didn’t see them when I purchased it.
Please do not censor my comments. I am a senior member on themeforest, and my comments have never been censored before. This is bad practise.
Mollie payments do not work at all, I made a ticket. If it doesn’t work in a few hours, I will ask Envato for a full refund. I’m on a tight timeline here, and when I see all the very bad reviews about bugs and poor service, I am starting to feel sorry about buying this plugin.
How is it possible, that there are dozens of complaints about bugs and poor service, and yet so many sales ?
So consider this my first step in asking for a refund, if Mollie payments is not fixed.
Stop trying to get more attention with all those false information. You’re not a senior envato member at all, your badges no lie and there is no “very bad reviews” except if you are not able to see all other hundreds of good reviews. All tickets are manged on a queue, by getting more attention on comment section will not help you to get on front of others, for sure.
I hope you will help me fix the bug 
Maybe I can post a five star review later 
Ok, I am dissatisfied with the plugin: poor coding, buggy, lots of English spelling errors and a cheap and inefficient overall “look and feel”. You promised a compatibility with Mollie payment, and it is broken ! On the same website I have also woocommerce, with which Mollie works flawlessly. I have a very bad eperience with your condescending way of communicating (you even cesored a comment!), and I wish to abort immediately my purchase. I already bought another membership plugin, which is way better, but out of respect I won’t post the name of that plugin.
I filed a Refund Request to Envato, as I already stated in my previous posts.
Of the 50+ items I bought on Envato the last 8 years, this is only the second time I ask for a refund. The first time I got the refund, and now also I will get it. I only installed the plugin for 48 hours, and I already abandoned it, so no need for you to try to fix the Mollie bug, I am on a tight shedule, and I found lots of other malfunctions. Out of respect I won’t post a bad review here and on other review websites, if you deposit the refund immediately. Let’s not waste each others time and energy here, I never back down from a case like this, trust me.
Thank you for your understanding, and I wish you lots of success with your plugin
You still continue to provide false and unstable information. No, you have not an account for 8 years and NO, you never bought 50+ items on Envato marketplace. That can be easily verified by any person being public:
https://codecanyon.net/user/omwsThat’s says a lot about your credibility and how real are you words.
Whatever man, I have 6 different accounts on Envato. This is not the issue here. Your rudeness and unprofessional attitude really knows no boundaries.
I am not lying about all the bugs. Mollie does not work. There are other bugs I discovered.
There are lots of other people experiencing the same poor service and bugs as I did: https://codecanyon.net/item/ultimate-membership-pro-wordpress-plugin/reviews/12159253?utf8=%E2%9C%93&reviews_controls%5Bsort%5D=ratings_ascendingYou offer me an immediate refund, or I file a second complaint with the credit card company for a fraudulous malpractise.
I am still trying to be respectful here, but this is the first time I ever got treated so bad here on Themeforest 
I am for now doing you the courtesy of not writing a bad review here, and on the dozens of other review site out there.
Honestly, I think people should know about the way I got treated here, and of the bugs.
So just refund me now, and lets get this over with.
I am a man of my word, you have experienced this by now
This is not worth investing any more bad energy from the both of us …
so immediate refund please
ok, I am taking further steps now, for my refund … I read in the reviews about other people, and the way you treat “refund requests”. So you will be contacted soon by the legal team of credit card company to refund my purchase. I’m wondering if you will keep the same arrogance and lack of coöperation with them, as you did do me. Afterwards Envato will contact you again about the refund. If all this hassle is worth your time, you go ahead. It’s out of my hands now, and if necessary I have still further steps !
I specifically asked for the product to work with the Mollie payment system, and it does not work at all. There are other people experiencing Mollie problems with your product. There are 10 bugs I can list right now, aside from the amateuristic back-end, sloppy coding and very bad support.
This litterally the worst experience I ever had on Codecanyon and Envato. It seems the arrogance is in direct proportion with the amount of sales. I see the “ticket status” I sent you about the Mollie bug is already “closed”, not even the slightiest effort from your side to help me. On the other hand, you had plenty of time insulting me here in your comments section …
Please refund my purchase immediately
dear support, I use your plugin on my website but have a big problem on Mac, the button of subscription don’t work like you can see on this page https://www.taftonpok.fr/faispaslecrevard/ on “inscription” button, nothing appear or work great on PC WINDOWS. I use the shortcode [ihc-select-level] for the 3 column of subscription.
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Sorry but my 6month support is out of date, all work few month ago so can you make an exception to look and resolve this problem ? best regards
Hi,
1/ After someone registers for a membership for the first time, he gets redirected to a blank page. Why ?
2/ I translate your fields with “Loco Translate”, but it is not displaying on the website. How come ? Here it is stated by the plugin, that I should ask you the information to configure Loco Translate: https://localise.biz/wordpress/plugin/manual/bundle-config3/ I use Event Tickets Plus, and I need the fields stored in UMP in those ticket subscriptions. How can this be done ?
4/ I need different prices and formulas for “Event Tickets Plus”, depending on membership. So member A pays 20$ before noon, but member B pays 30$ before noon. How do I do this ?
THANK YOU
2/ I already found this out: I have to configure Loco Translate, so the .po file is of this form : ihc-nl_NL Now I can very easily translate your great UMP plugin directly in Wordpress, without the hardship of POeditor …
Any plans on integrating the new Stripe Checkout version?
Hi, I recently found an article in stripe about SCA https://stripe.com/docs/billing/migration/strong-customer-authentication.
Does this plugin have this feature or are you planning to implement this feature?
Because most of my clients will be from Europe.
Thank you.
Hello! Will you provide an update within the next months regarding https://stripe.com/docs/strong-customer-authentication
Hi,
This kind of update or changes are not necessary for UMP-Stripe integration.
Thanks, Indeed Team
I got an answer from the Stripe customer support a few minutes before. They confirmed that all third party plugins will need an update to support the extra security check.
Pre-purchase questions please. Please help me with answers for below questions.
1) Can I integrate with SMS gateway?
2) If SMS gateway is possible, can I then send sms messages using membership categories (eg; Gold members, bronze members, etc)
3) I want to purchase your system for my client to manage their association/club members. Is it possible?
4) When a member registers, I want to trigger an email to member so he or she follows the link to register with his/her full bio details.
5) Can I add additional fields to the registration form for members?
6) When a member registers, can it be put on hold or waiting pending approval from administrator.
Many thanks
Hi,
There is not a such “SMS gateway” integrated into UMP system.
You may trigger multiple notifications.even during the register step but user details may be filled only via register form or profile form.
Yes, can be added many types of custom fields into the system
Yes, a new registered user can be set on Pending in order to be approved by Admin first.
Thanks,
Indeed Team
Hi there,
Can you let me know if this is compatible with:
a) Listgo https://themeforest.net/item/listgo-directory-wordpress-theme/20254260
b) Listeo https://themeforest.net/item/listeo-directory-listings-wordpress-theme/23239259
Or if you know of situations where this software has been used with it?
........
Also, can you let me know:
a) If it’s possible to manually approve registrations so that an individual cannot access the entire site until they have registered and been accepted
b) Can you create a new role to accept and reject registrations through the backend without having to log in to the WP Admin area
c) Can I upload a list of members with a list of email addresses and send them a password via email
d) Is it possible for the front/home page of the site to be a custom user login/registration page
e) Is it possible to limit access from certain IPs
f) Can you allow for custom registration forms
g) Can you generate passwords automatically which is sent to your inbox
h) Can you block Search Engines
i) Can you assign roles
j) Can you manage membership without accessing the WP admin – ie a separate dashboard
k) Is it compatible with Woo Commerce
l) Is it compatible with BBPress or BuddyPress
m) Can you login with Google/Gmail or facebook
n) Does the user receive an account activation email ( double opt in)
Thank you
Hi,
We do not know those two themes, so we can not say more about it but if are premium themes should not be any problem with them.
1. You may restrict aything you want but locking the entire website has no sense ‘cause users will not be able even to register.
2. Only Admins have those privileges to manage other users
3. Yes
4. Yes
5. There is not a such restriction based on an IP address
6. That is done by the system automatically when password field is not required
7. Those can be blocked by WP itself, no reason to be the same option on UMP
8. Subscriptions can be managed only by Admin and only via UMP Dashboard.
9. Yes
10. Yes
11. Yes
12. Yes
Thanks,
Indeed Team
Hi Azzaraco, thanks for the message above
1. I am looking to lock the site, so that when they arrive they have to login first. On the home page all there would be is a login/registration form
2. I’d like someone to have access to accepting or not approve applications to the site without being able to access parts of the admin where they can change or edit the design/functionality of the site -
Does the plugin work with WP Alter ? https://codecanyon.net/item/white-label-wordpress-plugin-alter/17567303?s_rank=2Also, if I purchase and it doesn’t work with the theme, am I eligible for a refund , if I return within 3/4 days. Or is there another way for me to be able to check if this is compatible with the theme.
Pre-purchase question can you block just the download button on a content restrcted page and how
Hi,
Yes, you may cover that with some shortcodes.
Thanks,
Indeed Team
Hi, I have a .po and .mo file translated into Spanish, so please put the translated files by default. Thank you
Hi,
Your request is not clear.
Thanks,
Indeed Team
I translated the plugin into Spanish with poedit, and I have the translation files completely in Spanish and that is why I wanted to include these files by default in the plugin and in the next ones updates
Hi,
You may contact the team via Profile form in order to send those languages files which may be added into the official plugin version.
Thanks, Indeed Team
Good day, Is there any way i can add an option for users to show password on login page?
Hi,
Your desired workflow is not clear. Do you want to public show the password text? If yes, that is not possible and not recommended either.
Thanks,
Indeed Team
Yes want an Icon in the password field to toggle the password on or off. There are a lot of big well known websites/companies that does this.
A such workflow is mostly available on some Mobile apps and avoided on web interfaces with a specific and clearly reason.
We use the plugin for a new project, but the main fuction dont work anymore: WE CAN NOT LOGIN!
Error is:
Uncaught ReferenceError: FALSE is not defined at HTMLFormElement.<anonymous> ((index):1232) at HTMLFormElement.dispatch (VM1401 jquery.js:3) at HTMLFormElement.r.handle (VM1401 jquery.js:3) 2
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Hey there. When I send a user an invitation code, is it possible to connect that invitation code with a default membership level on sign up? So certain users automatically get a certain user level assigned in the moment they do sign up to the site. Thanks.
Hi,
The Invitation Code feature has a different purpose, in order to restrict the signup process to specific people only, who has a such invitation code, and not to manage levels.
Thanks,
Indeed Team
Is there an easy way to lock an entire site, so that a password is required to see any page of the site. Maybe like a “one-click to lock entire site from visitors and search engine robots”?
Hi,
You may restrict mostly anything inside the website but restrictions are based on subscriptions or user’s status, not a regular password.
Thanks,
Indeed Team
Is there a Forum where we can ask questions? Also, I cant ask a question, because the developer who built the site is gone. All we have is the purchase order # And have no way of contacting you.
Hi,
There is not a such forum exist, unfortunately. For any help or technical questions only support team is available.
Thanks,
Indeed Team
