Hi,
unfortunately without any further clue, it is quite hard to determine the cause.

Date and time is computed according the current timezone setting set through the WordPress menu.

For what concerns the order spent, note that some orders are excluded from computation (failed orders, canceled orders, and order that eventually are not containing products you set using the product restriction setting).

If you send me via private message (click on my name and then use the low-right box) the following data:

1. you email address
2. full admin access to the wp-admin area
3. the accoung login data for which I can experience the issue
4. a FTP access

I’ll try performing some further tests to see if it possible the determine the cause of the issue. Thank you.

Update: for what concerns the date issue, please update to the 6.8 version. I should have found the possible cause of the issue and fixed it.

To update: you can manually download the new version via CodeCanyon or receive as an automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33 (here the guide that explains how to configure: https://envato.com/market-plugin/ ). To manually update just deactivate and delete the old plugin version and then install the new one. Don’t worry you won’t lose any data.

For what concerns the amount spent, note also that the value reported doesn’t include the vat. if even so, the value reported in your case isn’t exact, let me have the login data reported earlier.

Let me know.

Hi,
without any further clue, it is quite hard to determine the cause.

Few questions:

1. Are you properly performing the checkout via the frontend?
2. Have you altered the checkout or payment process in any way?
3. Could you try disabling all the 3rd party plugin and report me if you still experience the issue?

Let mek now, thank you.

We did all of that. Can you take a quick look? Shouldn’t take more than 5 min. I paid for the plugin 80b5440f-19e1-4d38-979d-403f89106d5d – 9 Apr 2019

And what about the checkout and payment process? have they been altered in anyway?

If not, and if you are still getting this issue even with a clean installation of WooCommerce (all 3rd party plugins disabled), it could just depend on a misconfiguration of the product-rule or due to a server issue.

Try sending the ALL the following data via private message (click on my name and then use the low-right box):

1. your email address
2. FTP access
3. admin access to wp-admin
4. user access that I can use to perform a checkout

Thank you.

I’m sorry but I don’t understand (click on my name and then use the low-right box):

can you email me at paiget777@gmail.com and I’ll reply with the above information.

1. https://www.dropbox.com/s/42y4s6iimmwoaqf/wcra_private_message_1.png?dl=0
2. then https://www.dropbox.com/s/oaghji766tuyahd/wcra_private_message_2.png?dl=0

Hi, I am wondering if you have an update for me? Thanks

I sent the information requested via your instructions a couple days ago or so.

Yes, please check your inbox (or the spam folder). I’ve fixed in the latest plugin version I’ve released (and already installed in your server).

I’ve sent two other emails after the first reply, but you didn’t answer.

I don’t see the other emails. What was the Subject so I can look for it.

I don’t know which is the exact subject, it is a reply to the private message you sent. The subject should be something like [CodeCanyon] Message sent via…. I’ve sent to the email address you specified (it starts with admin@emerge… ).

Here the replies: https://www.dropbox.com/s/kdxlqtlc8nob5zq/wcra_reply.png?dl=0

Hi, Yes I see them. Thank you. I will test this and let you know.

Hi,
no, the category is not a mandatory field for amount per role rules. The mandatory fields are marked with a red asterisk.

However, if you try to save without specifying the mandatory field, the page notifies which is the one missing: https://www.dropbox.com/s/t2xqfv7c0xuhg42/wcra_amout.jpg?dl=0

Make also sure you have selected at least one role in the Role(s) to assign option area.

Many thanks for reply!

Each mandatory field is filled – there are no specific notification – just top message, which says that i have to fill 1 more field without naming the missing one.

I figured out it has to do something with Roles(s) to assign – whether i select custom role(s), default ones or dont select any at all – there is always that notification on top (Validation failed. 1 field requires attention)

Hi,
it could depend on the fact that you are not using a fully HTML5 compliant browser.

Could you try to verify the purchase code by using a fully HTML5 compliant browser like Chrome or FireFox? If the issue persists, could you try to temporarily disable the other 3rd party plugins. Let me know if it worked.

Hi, thanks for the quick response. I got it Activated!

Very glad to hear that! You’re welcome

At last but not least…If you enjoyed my support and/or my plugin please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases).

Have a great day!

Hi,

I am creating a Directory Listing site using the Listable wp theme and WooCommerce plug-in. They’ll have 3 monthly subscription levels to choose from (Free, Basic or Premium) and this is what I’d like to do: I want the User Role to be automatically assigned when a customer purchases a monthly listing level: Free, Basic or Premium.

Depending on which monthly subscription level they choose, I want them to automatically be assigned the User Role for that subscription level (Free, Basic or Premium) and have access to products only for that level.

Question: can this plug-in automatically assign User Roles based on the purchase price or subscription level? Or after a purchase do I have to manually assign the User Role?

Thanks

Hi,
you could use the “role per product” feature. Using the Product configurator create a rule for each of those products. For each product, associate the role you wish.

In this way, when a user will buy one of those products, the plugin will assign the associated role.

Hi,
where exactly are you getting that popup message? Could you provide a more detailed about the scenario in which you are experiecing that popup including the role-configuration you are using?

The pop up message occurs on the product page when I try to add to cart, I can send you site access if you have an email address?

Hi,
if the domain name is the same, reactivating won’t consume the second domain. The plugin allows you to reactivate the license unlimited times for the same domain and its subdomains (like, for example, sub1.domain.com , sub2.domain.com, etc.)

Thank you for that! I have another question.

When the user buys product Gold they are granted with Gold Membership and they change role from Customer to Gold Member however with the snippet above the role should be removed dead on midnight from when the user purchased the product depending on their role period of days or months however the role doesn’t get removed dead on time, it’s usually at 00:02 and not 00:00?

$now = date(“Y-m-d 00:00”,strtotime($time_offest.’ minutes’)); $order_date = $now;

Note that WordPress hasn’t a real scheduler. So the plugin will recompute the user roles each time the user accesses the site or according the Automatic role recomputation option you can set via the General options menu. This latest method uses the native wp_schedule_event method ( https://codex.wordpress.org/Function_Reference/wp_schedule_event ). As you can read from its description:

The action will trigger when someone visits your WordPress site if the scheduled time has passed.

so it may be that the user role is not removed exactly at the configured date.

Thank you for the details, is there a way around this?

You can try setting a cron job in your server (or via a 3rd party service) that just opens the homepage of your site.

Hi, I’m unsure how to do this but I also have another query regarding this situation.

I have a rule set up which states when a user buys product gold they gain role Gold Member and any previous role will be removed.

As I have YITH Memberships installed when a user buys product gold they gain access to the Gold membership plan for 1 day in which the membership expires at 00:00 midnight.

In previous comments, I wanted to match the expiration time as when the membership expires. You give me a snippet below to replace code 491-492. with the following code below.

$now = date(“Y-m-d 00:00”,strtotime($time_offest.’ minutes’)); $order_date = $now;

However, this was working and now it isn’t. I have not changed anything

Example: User buys product Gold when I checked the user role doesn’t change but when I go to admin panel and edit user and scroll to the bottom it says:

Gold Membership Purchased: 12th March 2019 : 12:00 AM Expire date: 12th March 2019 : 12:02 AM

It’s quite strange how it says 12:02AM as the snippet is set to 00:00

Unfortunately without any clue, I have no clue on why without any change it suddenly not working

For what concerns the date, I can only say to make sure you have not overwritten the customized file.
As you can read from the set_purchase_date_for_role_product() method body, that is the method that saves in the user meta (line 502) the $order_date computed as:

$now = date(“Y-m-d 00:00”,strtotime($time_offest.’ minutes’)); $order_date = $now;

Try eventually the following snippet instead

$now = date(“Y-m-d 00:00”); 
$order_date = $now;

FIXED!, As i changed the time to 2 minutes in the rules it wouldn’t change role so i changed it back to days.

this is because the code has been applied to line 491 and 492. I was testing to see if the user will expire exactly on time as i set.

You mentioned try setting a cron job in your server (or via a 3rd party service) that just opens the homepage of your site.

But im unsure exactly what you mean and how to do this. As my website is a membership system i need the role to be removed exactly on midnight, not any later as it causes conflictions on other settings i have applied.

Im hosting with cloudways

Yes, as reported earlier, to trigger the Role-O-Matic processes, due to the usage of the wp_schedule_event , you just need to access the site (any page) manually or via a cron job that can be configured if you have dedicated service or via 3rd party services like https://www.setcronjob.com/ .

This however is how any WordPress plugins works, no one has embedded a real scheduler that can schedule events to be triggered at the exact minute (due to the reasons I’ve reported earlier).

Cloudways allows me to create a cron Job. Im fairly new to this i don’t understand what a cron job does exactly. i apologize for not understanding correctly. I have signed up to https://cron-job.org/

I can create a cron job on this website but it asks for the following details and im unsure what to add.

Title, Address Title

http://

Requires HTTP authentication Username: Password:

Schedule:
Every   minute(s)
Every day at   : 
Every   of the month at   : 
User-defined:
Save responses

I . created a chrn Job,

/usr/local/bin/php/home/test/public_html/wp-content/plugins/woocommerce-role-by-amount-spent/classes/com/WCRA_Customer.php

Not to sure if this will work,

set it to run each minute.

Do you think this will make my role removed on time?

Hi,
you right the product expiring date is set using the purchase hour and minute. If you want to set as 00:00 , edit the WCRA_Customer.php file you find in the classes\com folder. Replace line 491 with:

$now = date("Y-m-d 00:00",strtotime($time_offest.' minutes'));

In this way, if for example the user buys a product today (6th March), the expiration date will be set as 2018-03-06 00:00.

Thank you for the reply and the Information. I have 2 rules set for 2 different memberships which are Gold and Platinum, the Platinum membership last for 365 days from purchase and the Gold Membership lasts for 30 days then expires. The 2 rules I have set within role o matic are both the same but with different expiration time on the user for when the roles are gained and removed. If I set the code specified above will this work.

So whenever a user buys a product gold for 365 days will the role be removed in 365 days at 00:00 and the same for gold and any other rule I create?

Within the code do I need to set a date in the Y-m-d section? Or just the time.

I have also changed line on 491 to with:$now = date(“Y-m-d 00:00”,strtotime($time_offest.’ minutes’));

I also tested it slightly. I added gold product to cart and checked out and the user has now gained role gold member.

The membership expires tomorrow on 7th March. Therfore the role should be removed at 00:00 midnight at the same time the membership expires.

I have gone to users, found the user that purchased gold membership and scrolled to the bottom and it states purchased products and expiring dates gold membership, purchased March 6 2019 : 8:53am Expire datw: March 7, 2019 : 8:53am.

Hi,
it is because the role is applied if at least one of the selected product is purchased, not if all of the selected products/categories are purchased.

Ciao,
penso tu sia italiano, quindi ti rispondo direttamente in italiano

Prova ad aggiornare alla nuova versione 5.9. Ho aggiunto un opzione che adesso permette di selezionare la relazione “AND” o “OR” tra i prodotti. In pratica, utilizzandola relazione “AND” il ruolo selezionato verrà assegnato solo se l’utente compra i prodotti specificati. In caso di selezione via categoria, l’utente deve acquistare almeno un prodotto distinto per ogni categoria selezionata: https://www.dropbox.com/s/j99h1mtafcg803n/wcra_relation.jpg?dl=0

Fammi sapere se va bene

Yes but I’ve created 2 separated rules. Rule 1 – User buys product A become role A Rule 2 – User buys product B become role B

But if occures rule 1 the system apply the secon rule 2 too.

Can I send you screenshot of the settings?

Ho provato ma mi da lo stesso problema… Ti mando gli screenshot dei miei settaggi, magari sbaglio qualcosa.

https://drive.google.com/open?id=1kF3qiVzGYtkNqHu2Vh1Y2G6SAIl0lU5D

Ok prova la versione 6.0.

Ho aggiunto un opzione che permette di evitare che una regola venga applicate in caso ne fosse già stata applicata una precedentemente: https://www.dropbox.com/s/mslhztgodk3wgmv/wcra_skip.jpg?dl=0

Trascina la regola C (Users that buy A and B become role C) sopra le regole A e B. In questo modo, il sistema assegnera il ruolo C ignorando le regole A e B.

Ricordati di resettare i ruoli per gli utenti su quali hai effettuato le prove (riportali cioè semplicemente al ruolo “Customer”) prima di rieffettuare altri test.

Ok, non vedo ancora l’aggiornamento disponibile, appena arriva provo!

Ho provato a fare la modifica ma non funziona, sembra non seguire le regole inserite. Ho provato anche così (senza la terza opzione) : Utente acquista prodotto A assegnare ruolo A Utente acquista prodotto B assegnare ruolo B Regole settate in questo ordine

Se seleziono lo skip che hai aggiunto nell’ultimo aggiornamento e faccio il test acquistando prodotto B, mi assegna comunque ruolo A anche se non menziona il prodotto A,e non il ruolo B. Se non seleziono lo skip, mi assegna tutti e due i ruoli anche se il primo prodotto non è stato acquistato.

Non riesco a capire

Facendo ulteriori prove credo di aver trovato la soluzione, nell’opzione AND si parla di prodotti presenti nell’ordine : AND: one of each the selected products has to be purchased. In case of categories selection, there must be in the order one distinct product for each selected category.

A me servirebbe che tenesse conto della history dell’account, quindi i 2 prodotti l’utente potrebbe averli acquistati in 2 ordini diversi.

Spero di esser stato chiaro!

Grazie