9077 comments found.
Hi
3 weeks now the autoresponder ist not working. help via support is very slow
Please again try to fix the problem
our clients is really upset now that the birthday autoresponder iss not working
Ticket ID 754958716 from your support forum
Hi there!
We are going back to you asap. Some tickets are harder to resolve so please stay tuned.
Thanks!
hi we are facing an issue that we are getting many spam subscibers on our website these are irrelevant users. how can we stop this.
any update guys, we have got more than 100 spam subscribers…
Hey There,
Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://mailster.co/go/register/
We are looking forward helping you out.
done have posted the query on the link given
Thanks!
I need another license but before I buy one I need to know if you support Polylang by now?
If it still doesn’t, are there any issues expected when I still use it on a site that uses Polylang?
Hi there!
We have currently no official support for Polylang.
Regards
I’ve been trying for 3 weeks to get support for a minor issue and it has yet to be resolved. I’m very disappointed with the support. The explanations did not make sense and I’ve provided login details so someone could go in and fix the issue and haven’t heard back from anyone in a week.
Hi!
Thanks for your patience! We had some backlog in our support queue. You should have a reply in your inbox already so lets get this sorted.
Regards
I received a reply and the issue still hasn’t been looked at. What am I supposed to do? I’ve been waiting a month. Could I receive some help since I’ve paid for support?
Sorry for the delay, we have some backlog and get back to you asap.
Question before purchase: 1.The emails sent meet the requirements of the GDPR (I am Italian) 2.Using the profile builder plugin, I have created a custom registration form. Can I add the registration to the newsletter in this form? Thanks I’m waiting for your feedback to purchase the plugin.
Hi there!
- Yes, Mailster is GDPR compliant (read more).
- This depends on the third party plugin but as long as they use native method Mailster can catch them and add subscribers.
Pre Sale Question : Can we create newsletter from custom post types ?
Hi there!
Yes of course. Check this example of WooCommerce:
https://kb.mailster.co/using-woocommerce-in-your-newsletter-campaigns/
Hope that helps!
Pre-sale questions! IS it possible to choose which sender email to use in each newsletter? thanks
Hi there!
Yes, this is of course possible! Best Regards
Hi!
I was wondering if there is a possibility to show the ‘subscribe to newsletter’ checkbox between the terms and conditions label and checkout button in WooCommerce? I already installed the Mailster for WooCommerce plugin, but that does not seem to work. Is there a special (php) code I can insert in the WooCommerce template files?
Hey There,
Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://mailster.co/go/register/
We are looking forward helping you out.
I have an open ticket “Error message when unsubscribing” that no one is responding to anymore and is not resolved.
Can anyone take a look!
Hi!
Please open a ticket via our member area. If you haven’t an account already use this link to register: https://mailster.co/go/register/
We are looking forward helping you out.
I have an open ticket. There is just no one responding to it.
I have now created a new and exactly the same ticket. Let’s see if that helps.
Hi there!
Sorry for the confusion. We are currently working on this issue and get back to you when we were able to track it down.
Please stay tuned!
Best Regards,
Well we are again several days later and my issue is still not resolved. I am in need of another license, but this doesn’t bode well. How far along are you with my problem?
Looks like the issue was caused by a third party plugin. Please check your inbox for the response of our support team!
Thanks!
Indeed. Support solved it. The plugin ought to have worked with your plugin, but appearantly it didn’t so I will contact the maker of that particular plugin. Thanks for the help!
Ok, great we were able to get this sorted!
Regards
Hi, is it possible to send notification right after the form was submitted. I use double opt in and I’m only notified when user confirms the list. I would like to have an option to get notification right after form submission. If there is not built in option which file would be the best to look at to make changes myself? Regards, Lukasz
Hi!
Please open a ticket via our member area. If you haven’t an account already use this link to register: https://mailster.co/go/register/
We are looking forward helping you out.
thanks for the reply. I sorted that out with mailster_post_submit hook and used $mail->send_notification function. Not ideal, but good enough. Would be great if you would implement option to select if the notification should be send straight away or after email verification. I’m currently using booking form as a contact form which also gives option to opt in for newsletter. Btw. Contact-form-7 integration does not allow user to select newsletter list.
Hi!
Yes, that could work. As Mailster uses a dedicate cron process to process the queue it has to be triggered after a form submission. We may bring this is a future version of the plugin.
Best Regards
hi, congraz on the big sales, look likes a big success. presales question, i am a frequent user of getresponse, before i switch to your plugin: 1. may i know the inbox rate? or its depends on my IP? do you recommend running this on a shared IP hosted environment or just dedicated IP?
2. i have around 9xxx subscribed user in my wordpress sites, does it auto populated to your plugins so that i can start sending emails to them?
3. does it have the function where i can out user to another list/ group after they have purchased the items in my site so that users wont be asked to ‘buy’ if they have already bought the item?
thanks
Hi there!
1) This depends on your email provider and we recommend to go with a dedicate one. We have an article about this on our knowledge base. Please check this link: https://kb.mailster.co/choosing-your-delivery-method/
2) You have to import your existing users once. Than you can send them campaigns.
3) This may requires custom coding (https://kb.mailster.co/moving-subscribers-to-different-lists/)
Hope that helps!
thanks for the reply. riding on point 3) do you guys integrate with s2member by default so that s2member speaks to your plugin and after purchases, the use moves to another list?
Hi there!
Thanks for your patience!
This may requires some custom coding to move subscribers to dedicate lists but is possibile (https://kb.mailster.co/moving-subscribers-to-different-lists/)
Best Regards
hmmm but i am not a programmer can this be included as support after purchase?
Hi!
We do not provider customization service at the moment but we can recommend WPKraken.
Please check this service for more info.
Best Regards
Hi. I wait now 14 days to get the autoresponder problem fixed. Its the first time i asked for support. And i have 7 mailster licences. I really really need this fixed now. My client is getting really upset.
conversation_id=754958716
Thanks for your patience! To improve support and response time please keep the conversation on one place only!
Hi! I have purchsed the plugin and installed, activated the purchased code but for unknown reason I cannot get the plugin to work. I get this error page. “http://www.ultimate-gc.com/wp-admin/edit.php?post_type=newsletter&page=mailster_settings” Try:
"This site can’t be reached The connection was reset.Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_RESET”
Please help
Hey There,
Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://mailster.co/go/register/
We are looking forward helping you out.
I have submitted the ticket to support 2 days back with no response. please help asap
Please check your inbox. You should already have a reply!
Regards,
Hi. In your list of Addons there is one for Bloom by elegantthemes. What is this supposed to mean? Can I use Bloom and its optin-functions/layouts to gain the subscriptions for Mailster? Thx
Hi!
Exactly. Read more on their official announcement.
I think you need to check your line-height on mobile…..... its not coming out great.
I have multiple licenses on multiple sites.
Somewhere something went wrong because the text is all messed up.
I think its only happening if the user uses #h3# tags in their content.
Can you please take a look and update your base template.
Im only seeing this on iPhone on native mail app , havent checked android or others. But the native mail app on android have problems on all sites for all my clients…. Been like this for few months.
Hi!
Thanks for your feedback. We’ll take a close look on the templates soon.
Regards,
Hi there,
I used another newsletter plugin, but came up with a problem. Maybe Mailster will be the right solution.
What I want:
- Newsletter on every monday containing links to the latest four posts during the last week. - When there were only two posts last week, the mail should only contain these two posts.
The current newsletter software only can send links to the latest four posts. So when there were only two posts in the last week, it will also send two other posts from the week before.
Does Mailster have this kind of feature?
Best regards
Hi there!
This should work with Mailster and ime based auto responders. We have an article about this on our knowledge base. Please check this link: https://kb.mailster.co/working-with-time-based-auto-responders/
Hope that helps!
Hi,
I see that it is saying that your last update was on 15 January 19. However when viewing your changelog it shows the most recent update as (2018-12-05).
Can you please collaborate as to what exactly has been updated?
Kind regards, Roy
Hi!
This was just a item description update on CodeCanyon. 2.3.15 is still the most recent version.
Best Regards,
Ok, Thank you for your swift reply.
You’re welcome!
Hi can you please look into the ticket 754958716. I had send youi all required infos last thursday.
I really need that autoresponder to get fixed Thanks again.
Hi!
Thanks for your patience!
We’ll get back to you asap.
Regards,
Hello, Great plugin. I have three licenses and use this plugin all the time. I just purchased extended support here on codecanyon and submitted a ticket via the mailster member area. It didn’t show up under my ‘submitted tickets’ there…
Hi there!
We’ve already replied to your ticket. There’s some delay caused by some internal caching so please stay tuned until your ticket show up.
Best Regards,
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