151 comments found.
Hello Dear,
Thanks for purchase with us, admin and inner pages shown 404 because your server not support some of functionality of htaccess, please contact our support@elmanawy.info to help you.
I think your comment is deleted , you can send your login credential private with email.
Report bug…In form add user the value ‘created’ => date(‘Y-m-d H:i:s’), it is not working.
See here: http://i63.tinypic.com/2hd4b2p.png
Hello jacensu,
Thanks for your report but the created option in user module is upcoming feature not a bug. We will add it in next updates
Hi there,
Can I use SendGrid, or MailGun to send mails?
Hello Dear, In our system just you need to send email for forget password and email notofication for new reply. That’s already done in our system. But any way it’s very easy to make any customization
what is this update dear? please change logs
Hello BuxRecord,
The latest version is 1.4 and we mentioned here and in documentation what we do on each version.
Hi, can this we add custom fields in the system?
Hello Dear,
Sure, the system is easy to use you can modificate it as you want.
Hi, i want to report a bug: Password login failed, does not show message!
What can be done to configure a Admin por departament? Thank you!!!
Hello jacensu,
Try to test again now on our demo
What can be done to configure a Admin por departament?
Sorry i am not understand this point.
I would like that for each Departament “Your account, Licensing, purchasing item, etc.” a Admin closed ticket. For example: AdminLicensing@wehelp.com.com, AdminPurchasing@wehelp.com
i understand what do you mean, you need to install the script in different sub-domains for each department also you need to do some modifications
Hi, i want to report a bug: Password login failed, does not show message!
For resolver this, what file on Version 1.4 update?
Yes the latest version is 1.4. we fixed this issue for hours ago so please download it again. You can test the latest updated on our live demo.
Hi, I have the latest version, I’m doing tests and the support user is not receiving the email when creating a new ticket for a normal user. I established the email support with my mail and I do not receive anything, help please
Hello,
1- make sure you added correct data in email.php
2- make sure that the SMTP_USER is the same email in webmaster email at control panel settings
Hello, translation to Spanish?
Hello Dear,
Till now the script support English language only, we are working in file translation to make you translate the language to any language you want. This update will be released the next month
if you need help, i can help you.
Sure, It’s my pleasure 
1. The email sent to a user is not readable. 2. i want to change the ’’noreply@elmanawy.info’’ to my custom email 3. i also want to change the senders name from ’’WeHelp Support’’ to my custom senders name
1- Please provide screen shot or your demo URL to check at support@elmanawy.info.
2- If you downloaded the latest version you can change that email dynamically.
i have the latest version. where do i go to change it?
i sent an email with the demo link
We received your email, Our support will help you.
Thanks
All you need to do setup SMTP because your email sent with out UTF-8.
how do i edit the content on the home slider?
You can edit it manually at this file that located here: styles/site/default/home.php
how to change footer..Powered BY Marwa El-Manawy.?
Hello,
You can add your copyright beside it on this file hat located in styles/site/default/layout/full.php
the email address of the admin user does not change when edited it stays as admin@wehelp.com
Hello,
You can change it easily from admin panel not from the website if you have admin role.
Hi guy
How to add new ticket from Admin panel ? we have some clients send request via email or facebook, we want to create a new ticket from admin panel to easy follow up.
Hello guy, This version allow admin to reply on yickets only, We can add this option in next updates.
Hello !
I have problem please check : http://prntscr.com/lfmhrl
Send me Please send the solution to the following email: yaraa.yaraa.yaraa@gmail.comThanks!
Hello Yous-soft,
You need to change htacces to be compatible with your hosting , Please contact to our support@elmanawy.info with purchase code to get new htaccess file.
Thanks
Hello.. it includes some option to translate to another language ? or lang files ?
Hello,
This version support english language only, we are working in multi language and it will be released in next update.
Hello Dear,
You can check now the latest update, The translation option and choosing display language is ready to use.
Thanks
hi
something wrong this this update, particularly, email issue.
I am using sendgrid smtp
1. When a user created a ticket, admin not receive alert about that in his inbox
2. when admin reply to ticket, , member receive, but email cs is not realy good. it is exactly like this in inbox http://prntscr.com/ldrx3m for member. Please fix this
3. How do i remove footer copyright, it displayed your credential. i want to use my own business
Hello Dear,
1- In this version only the client recieve email for new reply, in next versions when we ass permissions role for admins we will add email alart for admin.
2- this point is not clear for me please more details, the screenshoot is part fo code !!
3- you can add your copyright beside our copyright from this file full.php that located in styles/site/ default/full.php
2. when admin reply to ticket, member get notified that is ticket replied. that email wich is sentt to member to notified him that his ticket get replied is not readable, it is a code like a source code; this is what notification is look in inbox http://prntscr.com/ldrx3m.
Do you still not understand?
I check it and it works good, are you sure you don’t make any changes in code? you can contact our support@elmanawy.info providing your demo URL to debug the problem you have
i change nothing, only smtp
isend you email
Ok we check
Suggestions for updates
1. Registered user’s – Phone number must required and user’s phone details view in admin panel
2. add payment gateway functionality – packages per tickets or one time payment.
Waiting when you released these functions – definitely you will get instant sales.
Your suggestions is appreciated and we will take your suggestion or complain on their shoulders.
For your suggestions for updates.1- We are already planning to add it, in first released we decide to make registration very easy to make our client test the application without facing any problem or difficulty but you are right this option is very important we will add it in next updates.
2- We need to discuss this point with you so please kindly contact our support@elmanawy.info
The updates are destructive, so it is a system only usable as is, without modifications. The UX if or if it has to be modified, so the user has to spend a lot of time and money on each update.
We are appreciate your opinion, but let me explain somethings first our web application is update so you will receive up to dates of each version also we describe in documentation what actually do if you need this update its OK download the latest version and use it if you think it’s not important for your business keep your version you have. Update Ux is very important we receive our clients suggests to improve our product. i know you make your own changes but that’s not mean we stop any updates!! You can ask our support@elmanawy.info before you use the latest version if this updates affect in your modifications.
How about having account for staff and not only for admin and customer
Button for NEW TICKET not showing in mobile mode. Have you experienced it in the demo?
Hello Wolab,
Yes we have 2 users roles are staff and client but we planning to add permission to each user in staff ex. admin marwa has permission to reply on clients tickets but she hasn’t permission to add articles but still marwa in under stuff role.
This feature will be release in version 2.0
You are right, There is a problem in showing bottom in mobile, we will fix it asap.
Thanks
You can check the live demo now
Thanks.
Is it only Zipped file that can be attached?
Still awaiting response to my mail to support please.
Done
Appreciate this product.More importantly the speed with which response to request is being made.
Is your 20% discount valid?
Hello,
Yeas dear the price after discount is 16$ for more details you can contact our support@elmanawy.info
MAIL SENT TO SUPPORT.
This software using laravel ?
We are using codeigniter framework.
