249 comments found.
I have purchased the plug-in and wish to purchase for another client..
I want to know if do you have “Registered Date” or “Months Remaining” field so the admin and user can know how long they have left on membership on the user’s profile??
Hello, apologize that is not possible to implement using our product. We can provide to you code custimization services if needed.
Your Payment plugin doesn’t seem to be working. I require user to be directed to the step 2 which is select a membership level and make payment as soon as they are registered. I have been on this for 9hrs and its just not working. I’d sent request to your support to help check this as well but no response. I would like to request a refund of this plugin. Its a total waste of time.
Hello, thank you for your message. We will get back to you with an answer ASAP, our team is investigating this at this moment. We have a support desk working every business day 8 AM – 5 PM (GMT +3).
You didn’t get back to me. Do you have an update for me?
Your request is out of the box of our plugin, you need code customization services.
We use paidmembershipspro plugin for managing membership and recurring billing. How can we integrate that with your Payment Addon?
Hello, thank you for your query. Our team can provide for you code customization services if needed. At this moment we have an integration with most popular payment gateways: PayPal. Stripe, 2CHECKOUT, Authorize.net.
The reason we use paidmembershipspro was for its recurring billing and since you handle that too, then we can just use your service and abandon paidmembershipspro. I asked another question on the main plugin, could you answer it please.
Further more, if you would install the main plugin and the payment addon for me. How soon could you do it an how much would it be. Send me your email for further discussion. I need this done ASAP
This payment plugin is not working. I have been battling it for more than 6hrs. I have set three different user membership role but after registration it does not even give user the option to select their membership type and it does not also ask user to activate their email and users did not even receive any email activation notice.
Hello, thank you for your message. We will get back to you with an answer ASAP, our team is investigating this at this moment. We have a support desk working every business day 8 AM – 5 PM (GMT +3).
Hi. Can’t see how to create the join page.
Hello, could you please raise a support ticket and give us more details about the issue you have faced?
Hi any update on proving “free trial period “ for users.
Hello, please try our demo site: https://demo.userproplugin.com/. If you will have anymore questions, do not hesitate contact us.
I am using a free version but would like to know how to leave the free membership, but have the option to update the membership level through membership tables?
Hello, did you try to create membership level with zero fee (https://prnt.sc/ktwavj)?
Is it compatible with the woocommerce wallet as a payment method?
Hi, can you tell more information about your use case?
I bought the add-on, but I hardly see any options. The documentation is very small. Where can I find more details?
Hello, thank you for purchasing our products. Please see this video: https://www.youtube.com/watch?v=WCLpa-te8mo
If you will have any more questions while configuring this addon please contact our support desk. Best regards!
It says there is demo for the addon, but it takes is to front end of the main parent plugin. Is this right?
Hello, thank you for being interested in our products. We cannot provide a payment addon demo, because there should be set and confirmed payment gateway holder information. You can see addon backend screenshots here (https://userproplugin.com/download/payment-addon/) or try UserPro Payment Lite addon (https://userproplugin.com/download/payment-lite/) for free for payments via PayPal if you are using the main UserPro plugin.
Two quick questions: 1) Can I use coupon with membership? 2) Do you have trial period 3) is there any plan to add this and estimate time? Thank you. PS. It was written that only 1 couple is possible. 1 coupon per purchase or 1 coupon altogether (any purchase, anywhere)?
Hello, yes, you can create one coupon code and share for all prospective members to give the discount for registration. We have free Payment Lite addon which enables PayPal gateway only (https://userproplugin.com/download/payment-lite/). Please see all backend settings in the screenshots.
Please get back to me ..
Hello, please check your support, we need more details form you. Thanks.
Have responded
Hi, is it possible to allow paid users to view a certain page/contents?
Hello, thank you for your query. Yes, you can Restricted to User Roles in the Edit Page/Post section.
Hi I’ve emailed you about possible customisation, please let me know asap
Hello, apologize for the delayed answer. Please check your support ticket and give us an answer back. Best regards.
Hi,
I would like to purchase UserPro Plugin and its Payment Add-On, but i have the below doubts:
- Is UserPro Plugin compatible with WC Marketplace for multi-vendors? - Can I enable limited period free trial subscription?
Thank You.
Hello, we have woocommerce integration addon here: https://codecanyon.net/item/woocommerce-integration-for-userpro/15043309
We did not test any integrations with wc marketplace woocommerce plugin. So i can’t tell you anything regarding it.
Yes its possible to create limited period subscriptions using payments addon.
Let me know if i can help with something else.
hi i have sent you an email 
on a query
Hello, we answered back to you If you will have more questions, do not hesitate contact us.
Hello Deluxe Themes,
I finally started the project, and purchased the “UserPro Add-Ons Bundle” on March 25th.
I sent a private email and a reply to Zendesk support ticket #18604
Look forward to your email reply.
Thank you.
Hello, thank you for your query. Please check your support ticket and replay us back if anymore questions left.
Hi Team, We’r searching for a membership / subscription plugin that accept credit cards and have ability to integrate with our local bank gateway.
So we need to check if the below requirements are doable: 1- Ability to integrate userpro payment ( + userpro membership ) plugins with 3rd party payment gateway ( our bank will provide wp-plugin and API )
2- We will have 2 subscription plans ( free & paid )
3- The paid plan could be monthly, quarterly or yearly, so the recurring should be done automatically or can be paused by the customer.
Thank you in advance for your feedback.
Hello, thank you for your query. Payment Addon supports Paypal, 2Checkout, Authorize.Net and Stripe integration. Plugin has option to set recurring payment daily, weekly, monthly, quarterly, half yearly and yearly. This setting is set by admin and is applied for all user in common. Plugin allows to create multiple membership plans with pricing tables. We can provide to you customization services to integrate your local bank gateway. If you are interested in this, please contact us at userpro.services@gmail.com.
Done, email has been sent
Great, we will get back to you with an answer ASAP
Another Presale question please
1) Does userpro offer affiliate option, so some my visitors can sell memberships and gain commission for their sales?
2) Does userpro offer the option of multiple coupon codes, for the new members who buy memberships.
in Other words
Visitor A from Company A has a coupon code A that will offer him A% discount Visitor B From Company B has a coupon code B that will offer him B% discount,
Thanks in advance.
reminder
Hello, apologize for delayed answer.
1) UserPro doesn’t have affiliate option; 2) UserPro doesn’t offer the option of multiple coupon codes. You can have only one coupon code.
Hi, pre-sale question: are payments in Euro supported? In the screenshot provided there is this line: “Amount in USD only”
Hello, thank you for your query. This Addon has Paypal, 2Checkout, Authorize.Net and Stripe integration. Those platforms support different currencies.
hello can the admin do payments to selected registered users instead of users paying to admin ???
Hello, no you will need to use other plugin for this. Or its custom development depending on your needs.
Hi,
The plugin has a trial period function? If any one need to have temporarily support payment ?
if no, can you add this in future ?
Hello, could you please add more details about use case your business requiring?
My question , if I can have monthly subscription membership or by days ,because I saw that there is expire time in option but it is not clear to me, If some users have membership for one month, Are there an option to control that ?
Hi, yes it is possible. You can change subscription period.
Can I ask you How to change subscription period is it by Userpro or by Payment Addon because I have Userpro only ?
Its payment addon responsibility.
Oh Nice , I’m planing to buy it, I Have only one question about (Invoice on Order) and If there is a possibility to have Cheat off for security ?
And thank you for fast reply, it is the best support ever
No there is no way to cheat plugin security. No problem its a pleasure.
