DeluxeThemes

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205 comments found.

Before I activate this plugin how stable asking the community and support admin – love what Ive seen of userpro so far just seen some issues in the last few months just want some clarification

Hello,

Thank you for reaching out to us.

Well, the latest version of Payment add-on does not have any pending bugs or issues in open status.

Also please note that your support for the UserPro plugin has already been expired. I must request you to renew the same for continued support.

Thanks :-)

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Envato stole my money – I purchased your plugin Saturday 8:42pm ICT (Sept 9) – Payment Unsuccesful – However the payment was taken from my credit card!! I emailed Ralph at Customer Service since Saturday, he doesn’t replied to my messages, what can I do? Calling Australia Envato phone brings me to a general message

Thanks for contacting Envato Market. I’m Ralph from the Customer Success Team. I’ll be glad to help. It looks like we encountered some problems when we tried to finalize the payment. No worries as a refund is now in progress for the charge and you may re-purchase the item afterwards. Thank you so much for your time, enjoy your day! Ralph Customer Success Tuesday – Saturday (UTC + 8)

Hello,

Great – thank you for letting us know that.

Thanks :-)

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Hi, I have a few questions:

1. Can you configure a trial upon registration and after 1 month they will be asked to pay?

2. Can you manually setup expiration of account and handle payment offline? Say they pay outside the website, and we manually update their account for one year.

3. If they pay for one year, can you configure the membership to auto-renew?

4. Can you configure the expired accounts to automatically change to trial accounts, or even block them?

Hello,

Thank you for reaching out to us.

1. I am afraid, but this cannot be done with the current setup of the plugin.

2. Well, there is no direct way to do that for now.

3. There are different plans like monthly, yearly, etc, which you can setup as recurring for users to register on your website.

4. Once the account is expired, the role for the user will be changed automatically to free subscriber.

Thanks :-)

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Thank you for your answer.

I would really like to see a trial membership function. Would add good value to this plugin.

So I understand this correctly, the user register for a free account and can later upgrade themself to a membership account on their profile page?

SAMSupport

SAMSupport Author Team

Hello,

Thank you for your response.

Yes, you are right, users can upgrade their membership level from their profile itself.

Thanks :-)

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Hi. Can I integrate a local payment gateway, or is it limited to the 4 listed

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

Well, there is no direct way to do that. It would require custom code changes to be made to add another payment gateway.

If you are willing for customization, you can drop us a note via – userpro.services@gmail.com

Thanks :-)

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