DeluxeThemes

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171 comments found.

sem90

sem90 Purchased

Hi, I bought this plug-in and the Userpro plug-in, but for some reason it’s not working right.

I have set the registration up with Paypal to take a recurring payment of £5. I even get emailed the ‘Welcome’ e-mail saying my account is now active. However when I try to log-in it says ‘Your account is pending for payment. Please click here to make a pyement’. But the payment has definitely been taken.

Please can you advise what to do here?

SAMSupport

SAMSupport Author Team

Hello ,

Thank you for reaching out to us.

Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with the details of your website, so that our support team can have a look at it and get the issue to closure there ?

Thanks, have a nice day :-)

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Hi,

I’m receiving emails from PayPal about unvalid response from IPN, related with your plugin. How I can disable IPN on your plugin?

Thank you.

SAMSupport

SAMSupport Author Team

Hello ,

Well, that’s strange. I am afraid, but there is no option to disable the IPN as it is must for the payment process from PayPal.

Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with the details of the email that you have received, so that our support team can guide you further ?

Thanks, have a nice day :-)

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This is the email (I get it sometimes once a day):

Dear William Davies ,

Please check your server that handles PayPal Instant Payment Notifications (IPN). Instant Payment Notifications sent to the following URL are failing:

http://mordialloccollegealumni.org/live/wp-content/plugins/userpro-paymentaddon/ipn.php

If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

Thank you for your prompt attention to this issue.

Sincerely,

PayPal

PROTECT YOUR PASSWORD

NEVER give your password to anyone, including PayPal employees. Protect yourself against fraudulent websites by opening a new web browser (e.g. Internet Explorer or Firefox) and typing in the PayPal URL every time you log in to your account.

Please do not reply to this email. To get in touch, go to the PayPal website and click “Help & Contact”.

“How do I know this is not a fake email?”

SAMSupport

SAMSupport Author Team

Hello ,

Thank you for your response.

Well, this is something to do with your service provider. There might be some possibilities that the service provider may block the PayPal IPN for various reasons. Also, it might happen that some other installed plugins on your website may be doing something wrong with the PayPal IPN.

You can try contacting your service provider and see if that helps :-)

Thanks, have a nice day

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Hi

Are you sure the payment add on actually works with Stripe. Despite several emails you have still not found out why I can’t get it to work.

I need this sorted asap!!!!!

Thank you

SAMSupport

SAMSupport Author Team

Hello ,

Thank you for reaching out to us.

Our support staff is looking into your ticket and it will be responded soon.

Thanks, have a nice day :-)

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Hi

I’ve the payment add-on to redirect to the checkout page but it come up with this “You are not allowed to access this page.” Why??

The page is not restricted.

SAMSupport

SAMSupport Author Team

Hello ,

Thank you for reaching out to us.

Our support staff is looking into your ticket and it will be responded soon.

Thanks, have a nice day :-)

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Hi, it is mandatory a way to manage taxes from different countries or woocommerce integration for payments. Is this in your plans? Thnaks, Francesco

Hello ,

Thank you for reaching out to us.

I didn’t quite get that – can you please help me with elaborating that to me ?

Thanks, have a nice day :-)

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Hi, when I sell something on my website in Italy, if I sell in Italy I have to pay VAT on what is sold, if in EU there are different solutions, extra UE I have to pay nothing. Woocommerce has a good working (not perfetct) solution to manage this. Without this soution or an alternative I don’t know how to solve this. Thanks, Francesco

Hello ,

Thank you for your response.

Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with some more details and if possible some screenshot for the issue that you are facing so that our support team can have a look at it and guide you further ?

Thanks, have a nice day :-)

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Is it possible with this plugin to have recurring weekly for level 0 and yearly for level 1 ?

Hello ,

Thank you for reaching out to us.

I am afraid, but this cannot be done with the current setup of the plugin.

Thanks, have a nice day :-)

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Hello, I really would like the membership tables for the logged in user to upgrade memberships!! Thank you for your great work.

Hello ,

Thank you for reaching out to us.

Thank you for your suggestion, I have noted it down and we will surely consider implementing this in our future updates of the plugin.

Thanks, have a nice day :-)

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Do you have Payment Gateway API allows for custom payment gateways to be built? Like this https://restrictcontentpro.com/tour/payment-gateways/add-your-own/

Hello ,

Thank you for reaching out to us.

I am afraid, but there is no direct option to add another Payment Gateway. This will have to be done by making custom code changes to the plugin.

Thanks, have a nice day :-)

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Will you add it in your wish list ?

Hello ,

Sure – thank you for your suggestion. I have made a note of it and forwarded this to our developer and the team will analyse and see if that is feasible implementing to the plugin.

Thanks, have a nice day :-)

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Does this add in allow for the user to see only “free” sections of the site and hide paid sections behind a pay wall?

SAMSupport

SAMSupport Author Team

Hello ,

Thank you for reaching out to us.

Well, you can restrict the content as per the roles and logged in users. You can do this by using UserPro plugin itself.

Thanks, have a nice day :-)

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Hi, I really like what I see with UserPro and am thinking about buying it. I need to do recurring payments though; this is non-negotiable. Is there a way to do that with the payment add-on? Or can I use WooCommerce somehow? I really really want to use your plugin. Just need to know about the payments first. Thanks.

SAMSupport

SAMSupport Author Team

Hello ,

Thank you for reaching out to us.

Yes, you can have a recurring payment mode on your website – which can be either of the following – monthly, quarterly, yearly, etc.

Thanks, have a nice day :-)

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SAMSupport

SAMSupport Author Team

:-)

Hi, I’m getting an warning on my site like this:

Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘userpro_payment_enqueue_scripts’ not found or invalid function name in /home3/wanita11/public_html/addons/theonlinebusinessacademy.com/wp-includes/plugin.php on line 524

Hello,

Thank you for reaching out to us.

Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with the details of your website, so that our support team can have a look at it and guide you further?

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

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