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Before I activate this plugin how stable asking the community and support admin – love what Ive seen of userpro so far just seen some issues in the last few months just want some clarification
Thank you for reaching out to us.
Well, the latest version of Payment add-on does not have any pending bugs or issues in open status.
Also please note that your support for the UserPro plugin has already been expired. I must request you to renew the same for continued support.
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Envato stole my money – I purchased your plugin Saturday 8:42pm ICT (Sept 9) – Payment Unsuccesful – However the payment was taken from my credit card!! I emailed Ralph at Customer Service since Saturday, he doesn’t replied to my messages, what can I do? Calling Australia Envato phone brings me to a general message
Thanks for contacting Envato Market. I’m Ralph from the Customer Success Team. I’ll be glad to help.
It looks like we encountered some problems when we tried to finalize the payment. No worries as a refund is now in progress for the charge and you may re-purchase the item afterwards.
Thank you so much for your time, enjoy your day!
Tuesday – Saturday (UTC +
Great – thank you for letting us know that.
Hi, I have a few questions:
1. Can you configure a trial upon registration and after 1 month they will be asked to pay?
2. Can you manually setup expiration of account and handle payment offline? Say they pay outside the website, and we manually update their account for one year.
3. If they pay for one year, can you configure the membership to auto-renew?
4. Can you configure the expired accounts to automatically change to trial accounts, or even block them?
1. I am afraid, but this cannot be done with the current setup of the plugin.
2. Well, there is no direct way to do that for now.
3. There are different plans like monthly, yearly, etc, which you can setup as recurring for users to register on your website.
4. Once the account is expired, the role for the user will be changed automatically to free subscriber.
Thank you for your answer.
I would really like to see a trial membership function. Would add good value to this plugin.
So I understand this correctly, the user register for a free account and can later upgrade themself to a membership account on their profile page?
Thank you for your response.
Yes, you are right, users can upgrade their membership level from their profile itself.
Hi. Can I integrate a local payment gateway, or is it limited to the 4 listed
Well, there is no direct way to do that. It would require custom code changes to be made to add another payment gateway.
If you are willing for customization, you can drop us a note via – email@example.com
this is very good plugin.
i want know discount or free.
The first month is free.
Can i charge memberships after 2 months?
I am afraid, but this cannot be done with the current setup of the plugin. However, you can provide discount coupon, which will be available for one time use.
Thank you for help me.
>However, you can provide discount coupon,
>which will be available for one time use
can i use mebership with first month free?
I am afraid, but this cannot be done with the current setup of the plugin.
thak you for your answer.
Best regard shimamura
i have several registration form, can i have differents plans for each form.
Can it be recurring payment (every year)
And can we set a userrole after payment complete?
Hello, thank you for your query. Yes, admin can set the registration fee for the users of each role, turn on recurring payment and choose periodicity of it. We have answered back to your support query with attachment where you will find where exactly to set that.
my only issue is the alignment of the tables. is there a css code i can put in the overwrite box? would love to show them off http://breakfader.com/subscribe/
Hello, you need to remove elements from your page. They push down your pricing table. If you need help with that please send us support ticket using email form in our profile.
how do i put this in the registration field. to select a drop down or radio buttons. how i write the code in the field is what im asking. when i copy paste the shortcode, that aint right.
or will this work in the Unique Field Key: userpro template=membership membership_level=0, userpro template=membership membership_level=1, userpro template=membership membership_level=2
Hello, i can’t understand requirement. Could you please send us more details?
one more thing. is it possible to associate payment level with a certain tag. i need to ask on the tag addon.
Hello, no this is not possible.
The plugin has a trial period function?
If any one need to have temporarily support payment ?
if no, can you add this in future ?
Hello, could you please add more details about use case your business requiring?
My question , if I can have monthly subscription membership or by days ,because I saw that there is expire time in option but it is not clear to me, If some users have membership for one month, Are there an option to control that ?
Hi, yes it is possible. You can change subscription period.
Can I ask you How to change subscription period is it by Userpro or by Payment Addon because I have Userpro only ?
Its payment addon responsibility.
Oh Nice , I’m planing to buy it, I Have only one question about (Invoice on Order) and If there is a possibility to have Cheat off for security ?
And thank you for fast reply, it is the best support ever
No there is no way to cheat plugin security. No problem its a pleasure.
can the admin do payments to selected registered users instead of users paying to admin ???
Hello, no you will need to use other plugin for this. Or its custom development depending on your needs.
Hi, pre-sale question: are payments in Euro supported? In the screenshot provided there is this line: “Amount in USD only”
Hello, thank you for your query. This Addon has Paypal, 2Checkout, Authorize.Net and Stripe integration. Those platforms support different currencies.
We’r searching for a membership / subscription plugin that accept credit cards and have ability to integrate with our local bank gateway.
So we need to check if the below requirements are doable:
1- Ability to integrate userpro payment ( + userpro membership ) plugins with 3rd party payment gateway ( our bank will provide wp-plugin and API )
2- We will have 2 subscription plans ( free & paid )
3- The paid plan could be monthly, quarterly or yearly, so the recurring should be done automatically or can be paused by the customer.
Thank you in advance for your feedback.
Hello, thank you for your query. Payment Addon supports Paypal, 2Checkout, Authorize.Net and Stripe integration. Plugin has option to set recurring payment daily, weekly, monthly, quarterly, half yearly and yearly. This setting is set by admin and is applied for all user in common. Plugin allows to create multiple membership plans with pricing tables. We can provide to you customization services to integrate your local bank gateway. If you are interested in this, please contact us at firstname.lastname@example.org.
Done, email has been sent
Great, we will get back to you with an answer ASAP
Another Presale question please
1) Does userpro offer affiliate option, so some my visitors can sell memberships and gain commission for their sales?
2) Does userpro offer the option of multiple coupon codes, for the new members who buy memberships.
in Other words
Visitor A from Company A has a coupon code A that will offer him A% discount
Visitor B From Company B has a coupon code B that will offer him B% discount,
Thanks in advance.
Hello, apologize for delayed answer.
1) UserPro doesn’t have affiliate option;
2) UserPro doesn’t offer the option of multiple coupon codes. You can have only one coupon code.
Hello Deluxe Themes,
I finally started the project, and purchased the “UserPro Add-Ons Bundle” on March 25th.
I sent a private email and a reply to Zendesk support ticket #18604
Look forward to your email reply.
Hello, thank you for your query. Please check your support ticket and replay us back if anymore questions left.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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