272 comments found.
Hi, can we create an URL of WhatsApp button and send in text messages so when a recipient will open that SMS and click on URL link, it will land on WhatsApp page? Please confirm
Hi, Eclatenterprise, Currently, we can not do this but its really a nice feature 
We will surly add this feature in our next update very very soon. We also update you here when we done. Thanks, WeCreativez
Hi, Eclatenterprise, we added WhatsApp Support link generator. Now you share the link with your users or clients. Please download the latest version 1.5.5 and install. Thanks, WeCreativez.
this plugn support rtl ?
Hi, Elnooronline, yes, our plugin support RTL. You can change it from plugin settings. Thanks, WeCreativez
Hello!
It’s more like a feature request. It can be really powerful if we can:
- Comprehensive page targeting
- User Page Location Message
Comprehensive page targeting
It would be great if we can deliver customized Welcome Message based on specific criteria like “page url”, “page title”, or “page path”. For example, I can set a customized welcome message like “Hey, are you interested in Blue Running Shoes? Help us find the right size for you!” for URL that contains “blue-running-shoes”. It can help you increase the conversion rate.You can create a rules page for this specific feature.
For example:
Given the wordpress admin open their dashboard, they saw a “Welcome Message Pop-Up Rules” menu.
When they click it, it showed an ‘Add Rules” Button.
When they click the button, an option to ad rules to display a customized Welcome Message along with where to display it (Page URL/Path or Specific Page/Post) appears.
Then when they fill the rules and click SAVE button, a “ADD MORE RULES” button appears.
Then the when the customer visit that particular page, the global pop-up welcome message is overridden with the custom welcome message.
User Page Location Message
It’s a hassle for our customer service to figuring out which page our customer come from. It would be really great if you put a “page title” in whatever a message customer send.For example:
Given a customer visiting a page named “Awesome Blue Running Shoes”.
When customer see a chat page, they type “Hey I want to know what size that suit me”.
Then the message that delivered to whatsapp is “Hey I want to know what size that suit me (come from: “Awesome Blue Running Shoes” page)”.
Technically it’s not that complicated, but it can help your product to be really really exceptional. What do you think?
oh yeah. And enter to send, so we don’t need to click those arrow to send message.
Hi, callmeaslam, Thank you for contacting us. We really love the features you discussed with us. We will surely add these in our next update. Thanks, WeCreativez…
Hi, callmeaslam, now you can see the referral or page the customer come from in analytics. Please download the latest version 1.5.5 and install.
Thanks, WeCreativez.
Where can I download it?
Open following link and then download version 1.5.5
https://codecanyon.net/downloads
please didn’t work i send to u mail from i2@live.com.au my domain www.dubai-yacht.com
Hi, we sent you an email. Please check. Your WordPress theme is not created with WordPress standards. Check the email for the solution. Thanks, WeCreativez.
I hope you can add feature to rotator number in after add to cart button.
Hi, takimz, can you explain lil bit more? we will definitively help you/
Hi,
i have a little bit dude. would it be possible to show only whatsapp icon in mobiles?
Thank you so much.
Hi, ParadaCreativa, you can turn off to display WhatsApp icon on mobile from the plugin settings. Thanks, WeCreativez.
Im sorry, but i dont want disable plugin in mobile, i ask if is possible to show only whatsapp icon in mobiles, not all the phrase.
Currently, you can not do this with plugin settings but we can help you Please contact us via support link so we can help you there.
thank you
Pre-Sale Question: Multiperson Suport means I can add multiple whatsapp accounts or more than one agent on the same whatsapp account? Is there a way to add more than one support agent on the same whatsapp account? So, one whatsapp account two computers conected to the same account? Thanks
WhatsApp business is supported? If yes is there any additional setup required other than this? How we can use this for Whatsapp Business? The inbound message will be tracked in admin? Is it possible to connect or link from non Wordpress site?
Hi, srinigudimella, thank you for contacting us. Yes, Its supported WhatsApp business without additional setup. Yes, you can track messages and other user details in our inbuilt analytics. Currently, our plugin working only on WordPress platform. Thanks, WeCreativez.
Thank you. So we can send messages to our customers in bulk and track replies in backend? So there is no additional API for contacting our customers to send messages and track back messages in backend? Is there any demo we can see before purchase.
Hi, there is no bulk message send feature in our plugin. WhatsApp Support provide a bridge between your support person(s) and user. Any one can easily connect to you through our plugin. So you can convert user or visitor into the lead.
Hello, is it possible to use this plugin with polylang multilingual ? Also when some customer click on whatsapp chat does it show on which category / product did he initiate the chat ?
Hi, Thank you for contacting us. We have not check plugin with polylang multilinguale plugin is working fine with WPML plugin. When visitor send you a message through the plugin it will show the product link with visitor message. Thanks, WeCreativez
When will the Auto Popup problem reported in version 1.5 be resolved? Should we buy your new plugin, which does the same thing as this?
Hi, Josimarcsilva, we are working on the same point. Auto popup problem will solve today only. I will update you here when fixed version launche. Thanks, WeCreativez
Hi, Josimarcsilva, we just update version 1.5.1 with fixed auto popup issue. Thanks, WeCreativez.
Okay, thank you so much for your attention.
We are always here for you. Thanks you too
Hi, Please follow below steps for proper installation of a plugin:
Step 1: Download plugin from Envato market.
Step 2: Extract download file on your desktop. here you find 3 folders
1: Documentation
2: Licence
3: Plugin
Step 3: Open ‘Plugin’ folder. here you found ‘plugin.zip’ file.
Step 4: Now login to your WordPress admin.
Step 5: Click on “Add Plugin” then click on ‘Upload’ button.
Step 6: Now select ‘plugin.zip’ file and click on ‘Install’ button.
several times I extract but corrupt files
Please contact us via support link https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support . We will fix your issue in just no time.
I managed to install and activate the plugin but why doesn’t the time click appear?
SS -> https://prnt.sc/krkfhv
Please, share your URL where you installed the plugin.
www.cairanpengerasbeton.com
Hi, we found the issue, your jQuery is loading after the plugin script. Please mail us at sonukaushalssk@gmail.com . We will send you the complete solution over there. Thanks, WeCreativez.
I have sent the email
We received let us revert back on your email, thanks.
Hi, may i know can i add the whatsapp button on product page?
Hi, alexlim91, Yes, you can add the WhatsApp button on WooCommerce product page.
Hello, To buy I need to know if is possible to put different phone numbers in each page
Hi, Thank you for contacting us, currently you can not use different phone numbers on each page. Thanks, WeCreativez.
Hi, as it is possible to filter by page slug to add whatsapp support, would it possible for the admin to add one number for specific members profile pages? We are running a real estate website with different agents that are not from the same company… would it do the trick? Thanks
Hi, Thanks for contacting us, please write us an email on sonukaushalssk@gmail.com We will defiantly help you
any risk of being banned?
Hi, Thank you for contacting us, there is no risk of being banned.
Hello, is your plugin GDPR ready? In the demo I can’t see any field to flag before to start a conversation
Hi, anselmo67, currently there is no field to flag before to start a conversation. We are working on version 1.5 with same feature. Thanks, WeCreativez.
Hi, anselmo67, we launched version 1.5 which is GDPR ready.
Thank you for letting me know about that. I have tried the new demo but to be completely compatible with the GDPR law when I click to start a conversation the conversation can only start if I have flagged the GDPR field….... If the GDPR field isn’t flagged the conversation can’t start, and in your demo you can open whatsapp also if you ignore the gdpr field.
Hi, please check now. We fixed the cache issue on our server now. GDPR won’t allow visitors to chat until they do not accept the privacy terms. Thanks, WeCreativez.
Hello mate
I’m Francisco from https://wp.rocks id like you invite you to publish a free review of your amazing plugin in our blog
Let me know if you are interested
Kind regards
Hi Francisco, Thank you for contacting us. We are very exited to view our plugin review on you amazing blog site . We are very interested .
Team, WeCreativez.
Great! I’ve sended an email through the form in your profile
Thanks, we received your email.
Friend for several weeks that I wait for an answer, I have sent mail to the support but still you do not answer me in relation to the problem of the sound which you left in solving and contacting me again but never happened please is there any solution?
Dear Friend, I apologize, I replied on your every support related email with the solution. Maybe due to some technical issues you are not getting my emails. I also tried to contact you via WhatsApp. Please check your inbox and spam and let us know. We are here 24×7 for your help. Contact us any time Team, WeCreativez.
Can I install fb pixel or google analytics for click tracking?
Hi, Thank you for contacting us. Yes, you can add FB Pixel and Google analytic on click tracking through Javascript. Our plugin has inbuilt analytics system. Thanks, WeCreativez.
Hi, the plugin blocks a wide area around the icon – so if there is a menu item or button in that area – it is Blocked completely and not clickable. I think this is because of the design templates that you have provided. This need to be fixed ASAP. I purchased few minutes ago. Check your email support – I have emailed the image too.
Hi, srivathsangk, thank you for contacting us. Please, check your email. I sent you message on support email. Thanks, WeCreativez.
