272 comments found.
Hello, I tried it on the web but it didn’t appear if it was accessed via mobile
can you help me?
Hi, imstrategy, please contact us via support link https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support/ . We will check and guide you better over there 
Hi, please who remove or clean the register stats?
Hi, thank you for contacting us. Please can you explain more? Thanks.
Hi, I’m interested, your module wanted to ask a question. has translation from .po to other languages It is compatible with woocommerce 3.4.4 wordpress 4.9.8 It has support for SSL
Tested with the theme rentit you, to know its compatibility with the theme.
Thank you.
Hi, powert, thank you for contacting us. Yes our plugin compatible with WPML. Its working perfectly on WooCommerce 3.4.4 with WordPress 4.9.8. Yes its support SSL and our plugin is working on all WordPress themes. Thanks, WeCreativez.
hello good already made the purchase of the module. I wanted to ask can I activate with the key in localhost mode, try to see how it goes and once you see how it goes you can deactivate the key and activate in real mode web in production.
I await your answer thank you.
Thank you contacting us. Please contact us using this support link: https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support/ . For the further queries. We will surly help you in no time . Thanks, WeCreativez
Hello! just purchased , how do i change time to 5 seg and also i don’t hear the pop up sound
Hi, stock9, thank you contacting us. Please contact us using this support link: https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support/ . For the further queries. We will definitely help you. Thanks, WeCreativez
Hello.. Can this plugin automatically embed the woo product title when i put the shortcode on product summary or in single product sidebar?
Hi, Vectogravic, thank you for contacting us. No, there in not feature to embed the woo product title with shortcode but we have a feature if user send you a message from product page then you will receive the product link with the user message. you can try here http://wecreativez.com/demo/product/belt/
Yes i tested it, great. Can i read the customer message directly from my smartphone, not whatsapp web?
Yes, if you installed WhatsApp application on your smart phone, then you can read customer message directly on your smart phone and you can reply on same.
Thanks for update my request feature. But how to save setting in shortcode generator?
Hi, You don’t need to save the setting in shortcode generator page. When you make changes shortcode will automatically generate.
In how many website i can use my purchase? i have 3 different wordpress
Hi, webandrank, thank you for contacting us. You can use one plugin ( purchase ) on one Wordpress website at a time. Thanks, WeCreativez
Hello there, this plugin is very useful for me. thanks you a lot
Hi, valasip, We really glad to know that our plugin is very useful for you
Hi, I know there are incompatibilities with Safari and Firefox browsers, does your plugin work with these 2 browsers? Thank you 
Hi, etical, thank you. Our plugin is totally compatible with Safari and Firefox browsers. You can check live demo on Safari and Firefox
Demo Link: https://codecanyon.net/item/wordpress-whatsapp-support/full_screen_preview/20963962
Thanks, WeCreativez.
I check…
Firefox: Address not interpretable
Unable to open this address: one of the following protocols (whatsapp) is not associated with any program or is not allowed in this context.
Additional software must be installed to open this address.
Safari: Safari can not open the specified address.
Safari can not open “whatsapp: // chat? Code = ExqJCRvzQ6R4gkWKm6gJvh” because OS X does not recognize internet addresses that start with “whatsapp:”.
Chrome:
All ok
Hi, we checked on every version of Firefox and Safari, plugin working very fine. We are not using “whatsapp:// ” this protocol in our plugin. Can you please check our plugin on different devices or systems? Thanks, WeCreativez.
I’m referring to the desktop versions of the browsers. No mobile.
Hi, etical, please contact us via support link https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support/ . We will check and guide you better over there
How can I make the whatsapp icon bigger?
Hi, creativeshops, please contact us via support link https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support/ . We will help you and send you an instructions over there
Thanks, WeCreativez.
Hi,
I’m looking for a plugin with bellow specs, kindly need your advise:
I want a plugin that works on both wordpress website and my email-newsletter, do you have it? So my visitor can reach me from website and email also.
FYR, I’m using bellow template and plugin:
- wordpress: https://themeforest.net/item/massive-dynamic-wordpress-website-builder/13739153
- newsletter engine: https://codecanyon.net/item/mailster-email-newsletter-plugin-for-wordpress/3078294
- newsletter builder: http://www.maesto.net/themebuilder/demo/builder.html?tpl=Exon
Thanks
Hi, thank you for contacting us. Our plugin working perfectly fine on website. If you want to use it on your newsletter engine or newsletter builder then we can help you to do same. Please contact us via support link. We will definitely help you.
sent.
Kindly need your advise. Many Thanks
Hi, i just tested the plugin on my site today using a mobile device (Iphone) and keeps redirecting to whatsApp Web to download the app and i have whatsapp! Simple question: Does the the plugin work sending messages on mobile direct to the App? Because it doesn’t make to much sense to open a new window with WhatsApp web on mobile and then ask me to download right? Thanks
Hi, topanico, It seems like a cache issue. Please contact us using this support link: https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support/ . We will definitely help you. Thanks, WeCreativez
Hi, A pre sale question: Can I have one whatsapp number for one page and different number on other pages? Because we have 22 stores and I need show just a few numbers in a certain page and others numbers in different pages. Thanks
Hi, Thank you for contacting us. Please contact us using this support link: https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support/ for more details. We will definitely help you.
Thanks, WeCreativez.
Hi, presale question – Regarding Analytics, is it possible to send button clicks as events or goals to Google Analytics?
Hi, thank you for contacting us. Yes you can send button click as events or goals to GA by creating JavaScript on click function. Thanks, WeCreativez
Hello I just bought this item, the plugin isnot showing me click analytics with multiperson layout. Any solution?
Hi, thank you for using our product. Click analytics only work on single person support yet. We are working on new release where click analytics work with multiperson layout too. New version will release within a day. We will update you here when new version update. Thanks, WeCreativez.
Thank, Im waiting.
Hi, Apologies for waiting time. Please download the latest version 1.4.1 where multi person support analytics working very well
Thanks. WeCreativez.
Hi, i am interested in buying this product, but your woocommerce demo is not working.
I want a user who is on my woocommerce product page to parse the product url in the message
Hi, brecom, apologies for woocommece demo was not working. We fixed our demo. You can check now. http://wecreativez.com/demo/product/belt/
Thanks, WeCreativez
Hi thank for you reply for my partnet incruise18… i purchase this product one question please, in single person support found auto popup?
Hi, Thank you for using our product. Yes, there is an auto-popup for “single person support – slide type 1”, “single person support – slide type 2”, “single person support – popup” and “multi-person support”.
Ask us anything, we love to solve your queries
Thanks, WeCreativez.
Tnaks so much for your answer, one question more consulting if possible translate to spanih this plug? who?
i translate and send for you add languaje spanish
if possible?
Actually, you can convert all the text with WPML string translate plugin. Please email us at sonukaushalssk@gmail.com we will send you a complete procedure to translate plugin in your language. Thanks.
Hello, I’d like to thank you about this great plugin but I would like to change the notification sound ! please advice .
Hi, ZworksVFX,
Please contact us using this support link: https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support/
We will definitively help you
Question pre-sale - hi when run this the chat if to new tab (not exit to site) if possible?
Hi, Thank you for contacting us. If visitor contact you from desktop or laptop then visitor will redirect to the web version of WhatsApp on new tab and if visitor contact you through mobile device then visitor will redirect to the WhatsApp application. Thanks, WeCreativez
Hello, friend your plugin does not translate in the editor! Now what?
Poedit
Hi, thank you for contacting us.
Our plugin is fully translate ready. Please contact us through support. We will send you step by step procedure.
Thanks. WeCreativez
