4906 comments found.
I’m having an issue where the file upload stalls and hangs. Checking error logs I can see the following error., but not sure if this is the problem?
PHP Fatal error: Uncaught Error: Call to undefined function imagecreatefrompng()
PHP Fatal error: Uncaught Error: Call to undefined function acf_get_url()
Hi,
the imagecreatefrompng is a native PHP function (http://php.net/manual/en/function.imagecreatefrompng.php ) . If you server is unable to execute it, it means that you PHP installation is not properly installed/configure. Contact the server maintainer to investigate further.
Try also updating the plugin to the latest 35.9 version. You can manually download the new version via codecanyon or receive as automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33 (here the guide that explains how to configure: https://envato.com/market-plugin/).
For further help youn need to renew your license. Once done I can try to log into your system to see if I can get some further clues about this server issues.
support purchased, please can you confirm the next step?
Thank you for renewing.
Few questions: Is this the first time you are experiencing the issue (if you had to renew it means that you have been using the plugin at least for 6 month)? Which changes have you made to your installation after which you experienced the issue ? Have you updated the plugin to the latest version? Could you try disabling all your 3rd party plugins and see if you still experience the issue?
Make also sure you are also running the latest Wordpress and WooCommerce version.
- you email address
- Full admin access to the wp-admin area
- a FTP access
- a detailed step by step guide on how to experience the issue
I can perform some analisys to see if possible to get more clues about the server issue.
PM sent
Got it, however I need all the requested data and the answer to the questions reported in my last comment. Check your inbox for more!
Hi – I noticed a bug when using Internet Explorer 11 (happened even on your demo site)
When uploading a file the bar goes to 100% but then doesnt continue to show the file that is uploaded – you can reload the page and everything works fine – but for user guidance this is pretty bad.
The following error gets displayed when looking at the console: WCUF managed a unhandled/uncaught error by 3rd party plugin.
Id appreciate if you could look into it / give me a feedback.
Hi,
as you can read from the plugin description page, it doesn’t support IE11.
It only support fully HTML5 compliant browsers and IE11 is not. Furthermore is no longer supported neither by Microsoft any more.
hey i worte to you yesterday a mail about a major issue that i am having with the plugin. i would really appriciate a fast response. thank you.
Hi,
no email was received by eli1356 account.
If you however are referring to the other thread you opened, please read my answer and please do not open different threads referring to the same topic.
Oh no. i worte to you as a private message. can you give me a email so i can write to you?
the problem is that when i activate the plugin and add files, the product will not add to the cart. here is the link to my the site http://fullframe.s296.upress.link/product/%D7%90%D7%99%D7%9B%D7%95%D7%AA-%D7%A4%D7%A8%D7%99%D7%9E%D7%99%D7%95%D7%9D/
No email in public threads. Please resend a private message using my profile page: https://codecanyon.net/user/vanquish reporting your email address (a valid one) and the description of the issue. I’ll answer with my private email address.
Before sending, if the issue is related to the theme issue reported in the other thread, please read that answer. Thank you.
Hey guys.
Thanks again for the quick support last time. I now have a different issue with the plugin. When customers add a custom order note, it is not shown in the woocommerce backend where notes usually appear. It seems like the plugin is in the place the notes usually appear. Do you have encountered the issue before and is there some way to fix this? 
Thanks Patrice
solution found haha no worries
Actually it is only one guy, just me
Ok no, problem. Glad you find the solutio!
If you enjoyed my support and/or my plugin please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)
Have a great day!
hi
i installed the plugin on my site http://fullframe.s296.upress.link/product/%D7%90%D7%9C%D7%91%D7%95%D7%9D-%D7%9E%D7%95%D7%96%D7%99%D7%A7%D7%9C%D7%99-3/
the problem is that when the plugin is activated and i upload the files, the product will not add to the cart.
please help.
user: upload pass: (yTC3JuIg$6*kDMQkBQr&9
Hi,
this is because your theme is using a custom function to add the product on cart (and not the standard woocommerce workflow) that is not properly implemented.
It seems that when the plugin is active, it is not properly retrieving the product id from the “add to cart button” attributes: https://www.dropbox.com/s/8hw2o4img8lvjds/wcuf_ajax_add_to_cart.jpg?dl=0
it is instead retrieving it from the first button in the page. in this case one of the upload files button. Infact as you can see from the ajax reqeust there are the wcuf[][] values.
So this is a theme issue that is not retrieving product attributing using the proper css selectors.
You should then contact the theme developer in order to fix it or disable the ajax function for the “add to cart” button on product page. It surely can be done via the theme options menu.
this is strange, i think i worte this message to you on the private meesage. however, my theme is one of the most sold themes on theme forrest. i really dont want to disable the ajax just for this plugin. also i think mu support for theme endded, i really need you to help me with this please.
As you can imagine I can not give support for 3rd party plugins/themes.
What I can do is to perform some analysis to try finding the cause of the issue and if it is caused by my plugin script, fix it. In this case however it is caused due to a theme issue.
I can point you the direction, but in this case it is that software developer that has to fix it.
More in specific: they have implemented a custom add to cart ajax function that fails to retreive product data. This is because they are retrieving product data from the add to cart button attributes: https://www.dropbox.com/s/s0u5wo3qg3xr8jh/wcuf_add_to_cart.jpg?dl=0.
They however are retrieving that html element most likely using a too generic css selector. This causes wrong data retrieval if in the page content there are other buttons. In this case it will retrieve the attributes data from the first one and not from the specific “add to cart button”.
You should then renew the support license (or not) and just report this issue. They will fix their custom code most likely in few seconds and release a new theme version. I cannot fix a custom code that I don’t know how it has been designed. Even it can be done, you would lose the fix every time you update the theme. Apart from this, the plugin support license doesn’t grant 3rd party software fix.
i understand. i will speak to them. what i am sceard is, that they will say that they dont support 3rd plugins to, and then what will i do? but i will try to speak to them. i do have another question, any chance of changing the plugin so insted of choosing a file, it will be possible to just drag and drop the file?
In that case you unfortunately you should then consider to switch off that feature or try considering another theme that implements that custom feature (or similar) in a more solid way.
I do not know how that feature has been implemented so I don’t even know which file and function look for to fix. Apart from this however it could also be that the custom fix will be not compatible with the future theme release, so actually it should be better they release a new working version that addresses it.
I can say that actually the fix should is a very simple one because relies just in “wrong” html selector name. This means that to implement it do not take so much time. So they should have no problem to implement that.
so what i was afraid that will happen, happend. they say that they will not fix this, and that as the plugin developer you need to get the plugin to work. i really need you help here. please.
Actually there isn’t nothing to fix on my plugin because it properly works. The issue is releted to that theme custom feature that is not working due to the reason I reported, so they have to fix their not working code.
Unfortunately there isn’t anything that I can implement on my code to fix their code. Other that locate the issue, find the cause and report what they should do, I cannot do more.
At this point, if they are unwilling to do their job, just disable that feature or try switching to a more compliant theme.
this is what they worte: Our function works with standard WooCommerce data only. There are a lot of different plugins that add their custom fields to this form and we can’t adapt our theme for all of them. please ask the plugin developer to fix this.
Additiona plugin have not to adapt anything. They have just to make sure that they refer to the “add to cart” button properly using a selector like “button.single_add_to_cart_button” and not a generic one that just returns the first html button element on the product content container.
In that way if any plugin that adds additional buttons (like mine or any product custom options plugin) their code won’t work. This however is due to a poor code design, not caused to 3rd party issues.
There is anything I can implement on my code to fix their not working feature due to their poor function design. Disable that feature or switch theme. I cannot fix their poorly designed code.
hey so the theme author sent my this: In this case, you can edit the file `js/functions.js` and replace this line
$(‘body’).on(‘submit’, ‘form.cart’, function(e) {
with this one
$(‘body’).on(’.single_add_to_cart_button’, ‘form.cart’, function(e) {
And you will need to disable our JS combine option in Theme Settings -> Performance.
i did what they said but still it didnt help. maybe you can please help me here??? please???
But unfortunately is that theme author that should help you in fixing his not working code.
However are you sure that is the right code they suggested? because according to me it should be something like the following:
(‘body’).on(’submit’, ‘button.single_add_to_cart_button’, function(e) {
Try also purging your browser and server cache. I hope this helps.
when i enter your code i get this http://prntscr.com/ju2csh
Yes, I forgot the $.
try:
$(‘body’).on(’submit’, ‘button.single_add_to_cart_button’, function(e) {
hey they said this:
Try to replace this line instead
$thisbutton = $form.find(’.button’), with this one
$thisbutton = $form.find(’.single_add_to_cart_button’),
i changed it, and now they say that the original id problem is fixed. however it is still not working… product are not adding
Unfortuantely I cannot tell you more. This custom feture is part of a 3rd party software not designed by me, so if the issue still persist you report to its developer and make him to perform some tests in order to be sure that then new code actually properly selects the add to cart button.
It could be that there are other parts in which that button is accessed, so they have to be edited accordly the modification they suggested. Make also sure you have purged your browser and server cache.
Furthermore they should include that code they are suggesting in a official release, so it should not be you to test that code, but it should be a duty of them.
i am sorry but i dont agree with you anymore. they did much more that they needed to do to get your plugin to work with the themes. plugins need to work with themes, not the opposite. but they really did every thing. you on the other side dont wnat to support and get your plugin to work with one of the most and best seelling themes on themeforrest. i aurge you to please help me, and get your plugin to work! this is really unaccepted anymore.
Actualy they did not anything special. They even officially fixed the button selector issue, they just suggested a non working custom code without even verify. This cannot be defined professional support.
The plugin is designed to work with the standard woocommerce templates that by default allow third party plugins to inject their html elements. Infact as you can see in the demo site (and even in your site by disabling that custom feature) the plugin properly works. Actually it works even with that custom feature enabled, it is that that feature that doesn’t work. So it is it that should be fixed.
In this case the issue is related to a custom feature that breaks the woocommerce compliace. More in specific, as showed in the previouse screenshots, it seems due to a poor designed code, when any 3rd party plugin is injecting some additional html button elements to the product page template, their custom feature stops working.
I’ve helped to identify the cause (it seems to be related to the wrong html selector used by that code). However it is that plugin developer duty to make sure to release an official release in order to avoid that issue of their code. It is not a very professional way to suggest to you a custom code to test without even verify and without release a new theme version. They actually didn’t even performed any analysis. So actually I do not understand in which they made al possible to fix their issue.
Me by my side I cannot give support and fix 3rd party codes. More than suggest the direction (that by the was it should be that theme developer duty to perform analysis and find the cause) cannot do anything more. I cannot implement some code on my plugin scripts to fix that poorly designed code or custom modify their scripts files. It is their duty to edit and fix them.
What I can suggest is to deactivate that custom feature. This is also crearly reported in the WooCommerce template compliance note paragraph in the plugin description page.
However, just for curiosity I’ve reperformed a test on your site and the code I’ve suggested actually now seems working: https://www.dropbox.com/s/pc7bwakap8oeqjn/wcuf_custom_ajax_add_to_cart.jpg?dl=0
the product is now properly added to cart. So exactly after suggesting how to fix it, in what exactly I should help?
I don’t see the upload image button on any shop pages…
Update: I was running product variations and the upload browse button didn’t show until after variations were selected. All is good now…I will be in touch with any concerns.
Thanks
No problem
Is there any way to select which product allow single upload and which multiples? I didn’t find any way to do that in the demo !!!
Yes,
to do that just create different upload fields. Configure each with the settings you need (multiple/single file upload, etc.) and then in the Product/Category restriction select for which products each field has to be visible.
Hi, I just bought a second license but when I upload the file to wordpress is says there is no valid plugin.
Hi,
it is due to the fact you are installing the zip file that contains both the plugin and the documentation. Unzip it, you will find a file called woocommerce-upload-files.zip, that is the one that you have to install
Doh! Thanks!
You’re welcome
P.S.
If you enjoyed my support and/or my plugin please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)
Have a great day!
Do you remember this issue we reported and you said it was only on our website? It’s due to an error in your code: https://i.imgur.com/Geg9fkg.png
Fix it, now.
As you can see from the folder path, that script is part of the ACF plugin that is embedded in the WCUF plugin.
Try contacting their support team in order to have support for your specific installation and have it fixed or more clues about that.
How do you allow the user to upload multiple items for one product?
For example if the user uploads a file to the product then adds it to cart, then wants to order the same product again with a different image, it just shows the same images.
Any ideas?
Hi,
for that use the Products addable multiple times to cart menu: https://www.dropbox.com/s/ogs3mfkr2dtjykc/wcuf_multiple_products.jpg?dl=0
Then enable that feature for all products or just for those you need!
Thanks for the quick reply, we have that set to yes, however we keep getting a customer say it keeps saving the same item.
http://www.codecanyon.eu/wcuf/wp-admin
user: demo
pass demo
if you are not able to reproduce in the demo site, it could be due to the fact in your installation a 3rd party plugin is interfering. In this case try disabling all of them and see if repeating the same steps that lead you to experience the issue still make you experience it. Let me know.
Im having an issue with the display on order details here is an image: https://www.mishoppingdigital.com/wp-content/uploads/2018/06/Untitled-1.jpg its nothing like the demo, i cant load the file and status is “always 0% deleting, please wait”
To ask for support you have to renew your support license, the one you are using is expired.
Meanwhile I can only say to make sure you are using the latest 35.8 version that you can manually download the new version via codecanyon or receive as automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33 (here the guide that explains how to configure: https://envato.com/market-plugin/)
Make also sure that no 3rd party plugin are interfering by disabling all of them and reperforming the tests and that you are using a full compliant woocommerce tempalte from the image you linked it seems that you are displaying the upload area in a popup (popus are not offered by woocommerce templates, so if it is a custom feature, disable it).
Im having an issue with the display on order details here is an image: https://www.mishoppingdigital.com/wp-content/uploads/2018/06/Untitled-1.jpg its nothing like the demo, i cant load the file and status is “always 0% deleting, please wait”
Please do not open different thread regarding the same issue. Read more in the other thread.
Hi Vanquish, I am wondering if you can help me at all, I am having trouble getting the link to the images in the confirmation email, when I read the description I thought this was possible but I can’t seem to see where I can do this in the options, are you able to help me at all?
I purchased the plugin this morning Monday the 4th June 2018
I hope you can help.
Kind Regards Luke Pope
Hi Luke,
To show image preview on user emails that go in the Options menu and enable the following options: https://www.dropbox.com/s/43kqzr468aae06u/wcuf_email_preview.jpg?dl=0
If you want to receive uploaded files (admin), while configuring the field, enable the following options: https://www.dropbox.com/s/aalyndssmx1oop0/wcuf_admin_notification.jpg?dl=0
This will do the job! Let me know!
Hi, to request support you have to use the account you used to purchase the plugin.
Hi, is it possible tu replace the product image with the uploaded picture please ?
thanks
Hi,
as reported in the previous thread, the plugin doesn’t offer that feature.
OK thanks for your answer. i will develop it and add it
Can you tell me witch function is called when the image is uploaded please? by this way i can get the picture informations and set the product picture with. Thanks
The final function called after an upload process is completed (an upload process can be related also to a multiple files upload task) is the ajax_save_file_on_session defined on the WCUF_File.php component that you find in the classes\com folder.
Thank you, and in JS side, witch function is called please to update the DOM ? i would like to update the picture in JS. Do you have an idea of how can i replace the product picture? it will save me time from looking. can i dispatch an event in php side that i can catch in JS on client side?
No unfortuantely there isn’t any mechaning to launch an event server side that is lately catched in JavaScript.
The Javascript function that updates the dom after the upload is the wcuf_ajax_reload_upload_fields_container defined in the wcuf-frontend-cart-checkout-product-page.js file inside the js folder.
thanks it works. i can get the picture url by adding this at line 155 of file wcuf-frontend-cart-checkout-product-page.js
var elements = jQuery(data); var imgUrl = elements.find(’.wcuf_file_preview_list_item_image’).attr(‘src’);
Glad to hear that!
You’re welcome
Hi Great plugin, I have one problem.. for some reason on my checkout page, I see Deleting file, please wait… There are two fields to upload but I see error please advise
Hi,
it could be due to a 3rd party plugin interference. It could be that a plugin is including some bad javascript code that is raising errors preventing the wcuf javascript libraries to be properly executed and the render its html elements.
Could you check the browser debug console and report me if any error is reported? in alternative, could you link me the page where you are experiencing the issue?
Eventually try also disabling your 3rd party plugins to see if you still experiencing the issue.
Dear Vanquish,
After purchased this plugin I have difficulty to display WUF ONLY at Checkout. Already more than 5 days to configure it correctly. I followed you setting at demo site but no luck. my setting fro ‘General Option’;
1) Enable quantity selection – No
2) Auto upload – Yes
3) Product cart quantity as number of uploaded files – No
4) Disable “View” button feature * – False
5) Show warning alert on Upload files configurator page – Yes
6) Display last order upload fields in My Account page – Yes
7) Remove random number prefix to uploaded file name – No
Show the required upload(s) message replacing the add to cart button when it is hidden – Yes
9) Disable upload field standard management – Tick Product & Cart Page
10) Allow user to leave page in case of required field – Show required…
11) Force upload requirement check in Product page before adding item to the cart – No
12) Checkout – Files to order association method – When the order is placed
13) Image preview method – New
Hi,
make sure that you have not checked any option in the Disable upload field standard management section.
In the field configuration setting, make sure you you have enabled the checkout option under the Visibility Pages & form setion: https://www.dropbox.com/s/uvrvpsnkcbbtvgp/wcuf_checkout_visibility.png?dl=0
Make also sure you have not checked any option in the Visibility Order status, Visibility user role or Visibility Payment gateway sections.
Hi Sir,
I cannot locate the option Visibility pages & form. I only have below option; https://sales.pr1ma.my/wp-content/uploads/2018/05/WUF.jpgHi Sir,
I cannot locate the visibility page & form as advised. I only have;
https://sales.pr1ma.my/wp-content/uploads/2018/05/WUF.jpgBecause you are referring to the wrong menu. Those are the global options.
Each upload field has its own options. Click on the Upload files configurator menu and you will be redirected in the page where yuo can create and edit upload fields and its options.
Click then on the Show/Hide fields options button and you will find the one I’ve previosuly reported: https://www.dropbox.com/s/c4wq5vdfh9sn1in/wcuf_field_options.png?dl=0
and is it possible to change the product picture with uploaded picture please ?
Hi,
please do not open different thread regarding the same topic.
Unfortuantely the plugin doesn’t offert such an api for javascript/jquery to retrieve uploaded preview.
For what concerns the product image, the plugin allows only to replace product image only for cart page. To do that, go into the Options menu and in the Replace product thumb with uploaded images preview on Cart products table option select the Yes option.
i also need to replace the product image on product page please
Unfortunately the plug-in doesn’t offert that feature.
hi
i would like to get the url of the uploaded picture and thumbnail after the user has uploaded it’s picture. do you know how can i do it in jquery please ? thanks
to display the upload fields on product page make sure that you have enabled the following options:
- Display field on Product page
- on Product page, display the field BEFORE adding an item to the cart (this is optionally)
Make also sure you have not enabled any option to restrict visiblity like for: User role, payment gateway and so on.
OK, that works great thanks – the next issue is that once i’ve uploaded a .doc or any file and I click ADD TO BASKET, I get a white page of nothing – what could be causing this ?
Glad to hear that
For what concerns the add to cart button issue, it seems an issue of your site more than an issue of the plugin. However without any further clue it is quite impossible to determine the cause.
If you disable the plugin, are you still experiencing the issue?
Hello, no, when I disable the plugin I don’t experience the issue – would it be possible for you to do some investigation as to why we are experiencing this ? I am happy to give you access to the admin via private message.
If you send me via private message (click on my name and then use the low-right box) the following data:
- you email address
- Full admin access to the wp-admin area
- a FTP access
Tomorrow I’ll perform some tests to see if it possible to have more clues about the cause. Thank you.
