4906 comments found.
Can i disable the feature where it hides the upload form on a product page until you have selected the variants.
I want customers to always be able to upload on a product page. Hiding the upload form really messes up the flow I want to accompliance.
I work on this project part-time, i’ll be able to respond next week.
Yes, to do that just disable the Display the upload field for every product variation option! 
Thank you for your response.
Unfortunately it doens’t work quite yet, i get a empty warning in the front-end when I disable the “Display the upload field for every product variation” option.
I’ve checked and all variations have been created. Is there a general thing that people often overlook?
Hi,
what do you mean that you are getting an empty warning on the frontend? Note that that option has to be enabled (not disabled) to make the upload field to apper only after a variation has been selected.
Can you share a screenshot? Could you also check the browser debug console (hit F12 on Chrome. CTRL+SHIFT+K for FireFox) and report me if any error is reported? It could be that a 3rd party plugin is interfering making the WCUF javascript library to be not properly executed and the not properly render the plugin html elements.
Hi,
I’ve not been clear I see, i’ll try to explain.
I’m trying to display the upload form on a productpage (product with variations). Before the upload form would show up after the customer had selected the desired variations. I want the upload form to show even before the variations have been selected.
I’ve disabled the “Display the upload field for every product variation” option. After I disabled this function I see a warning where the upload form should be and the page is broken (no footer).
screenshot: https://imgur.com/HkRlHgO
Usually that error message appears for the reasons I’ve reported. Could you try disabling all your 3rd party plugin and report me if you still experience the issue? are you using the shortcode method to display the upload area in the product page or the classic method? Could you link me that page?
Actually uploading a file was also broken after I updated my WC version this morning. Didn’t noticed till just now, after struggeling with different versions of WC and WCUF I managed to get it working again. Apperantly I used a older version of WCUF (WP didn’t give a notice).
Conclusion, updating everything helped. Thanks for your help (site’s not live so I could’t send you the link).
Glad to hear that
To receive the automatic updates just install and configure the Envato updater plugin: https://goo.gl/pkJS33 (here the guide that explains how to configure: https://envato.com/market-plugin/).
At last but not least…If you enjoyed my support and/or my plugin please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)
Have a great day
upload field is not showing on variable product. Can you please advice
Yes,
could you provide a more detailed description of the configuration you are using?
Make sure to have selected the option to display the filed on the product page and optionally to display it before the product has been added to cart.
If you have enabled the Display the upload field for every product variation option, note that you have first to chose a variation before the upload field is displayed.
Okay got it but now for some variable product upload file is showing and for some it is not showing and error in console : wcuf-frontend-global-error-catcher.js:9 WCUF managed a unhandled/uncaught error by 3rd party plugin. This may cause the WCUF plugin to not properly work
I deactivated all plugin except woocommerce and wordpress upload files but still error is same . Please advice
I didn’t find option “Display the upload field for every product variation”
The option is located in the Visibility Show the upload field for each product on cart/order section while configuring the field: https://www.dropbox.com/s/i9xk7mge9jgl8i4/wcuf_option.png?dl=0
For what concerns the issue, it could be then your theme the cause of that javascript error. Try temporarly switching it to see if you still get the issue.
In case of “Any” variations, upload field will not work. What does it mean?. “Display the upload field for every product variation?” is checked in my settings
It is an option specific of each upload field. Click in the Show/Hide field options button https://www.dropbox.com/s/5u0nzgp0m5ydz0q/wcuf_option_box.png?dl=0 scroll down until you find it.
In case of “Any” variations, upload field will not work. What does it mean?. “Display the upload field for every product variation?” is checked in my settings
“Any” variations are the generic variations for which is not associated specific attribute value(s): https://www.dropbox.com/s/vvtbebfwg08dwx6/wcuf_any_variation.png?dl=0
Thanks for your quick help . Can I use shortcode for display upload file on product page ?
Yes you can use the [wcuf_product_page_upload_form] shortcode.
However before using it is mandatory that you enable the Disable upload field standard managment option for Product pages in the Options menu.
Hi,
The plugin works great, but I still have one thing I would like to know: Does the plugin have the feature to only show the upload file part when a checkbox is ticked on the product page?
Thanks, Marinda
Hi Mirinda,
unfortunately the plugin doesn’t have such a feature.
Okay,
No problem, but it would have been a shame if the option was there and I didn’t use it 
Hi, I am trying to install plugin on my wordpress site but it is showing error Fatal error: Can’t use function return value in write context in wp-content/plugins/woocommerce-upload-files-1/classes/com/WCUF_Option.php on line 593
Please help me out
Hi,
This error is due the usage of an outdated version of PHP. Note that Wordpress and WCUF plugin (as reported in the description page) both require a minimum 5.5 version.
Could you confirm that you are using at least that version? to check go to WooCommerce -> System status.
If not please update and that error will be gone.
Updating php is usually a very simple operation in any web shared server. Go to the admin panel, search for some kind of advanced configuration
and in that section you can switch the php version to the latest.
I have upgraded my php version but still it shows the loading image on update file configurator opton in admin . I tried this plugin on my dev server to check the functionality it was working fine there but now on live it is not working
Most likely it is due to a 3rd party plugin interference. It happens that some 3rd party plugin are including some bad javascript code that raises errors preventing the WCUF javascript library to be properly executed by the browser.
Try enabling the browser debug console to see if any further info is printend and try also disabling your 3rd party plugin to see if you still get the issue. If not, try then enable once by one until you find the one interfering. Then report to its developer in order to fix it.
I purchased your plugin and I wanted to to know if the Upload plugin can do the following.
1. will this work with variable products.
2. say I have a business card product and I offer printing “Front Only” or “Front and Back”. can I configure the plugin so that if customer chooses front only product then only front side upload request will be generated. if customer orders front and back then both sides upload request will be generated.
3. I want to be able to sell more than one set of a product so when customer chooses say”. “two sets of business cards front and back” then the plugin should give customer two upload requests, one for each set.
if it can do all of this how do I configure the settings.
- yes it works also with variable and single variations
- Yes, just create two different upload fields then bound to the specific “Front Only” / “Front and Back” products Using the Product/Category restriction option.
- For this you can enable the Products addable multiple times to cart option. In this way same products can be added multiple times to cart and each istance with its own upload
Please make sure to be using the latest 35.7 version that You can manually download the new version via codecanyon or receive as automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33 .
For further support you need to renew your support license.
Hello, thanks for making such a great plugin.
It was working great till we pushed the site live, and when uploading images, it hangs on “100% Loading, please wait until uploading is complete…” and no file is attached. I have updated to v 35.7, and still experiencing this problem.
Additional info: with the same exact site running in dev, the plugin works fine – same theme, same codebase outside of some basic css changes.
I am also seeing this error when I run wp cli to flush cache (and some other commands) – I redacted the path for privacy reasons on a public forum: PHP Fatal error: Call to a member function read_session_row() on null in /<PATH-REDACTED>/wp-content/plugins/woocommerce-upload-files/classes/com/WCUF_Session.php on line 78
Thank you in advance for your help!
Hi,
thank you for your appreciation
It seems that the plugin it is not able to initialize the subcomponent used to read the session data from the database.
Without anyfurther clue however it is quite hard to determine the cause. Are you getting this error even when you are normally accessing your site (I mean not via wp cli)?
It seems that in general you production site is not able to manage the session data in which the plugin stored temp uploaded metadata. Could you try looking in the database to see if the wcuf_upload_sessions table was created? can you try to delete it (the plugin will recreate at the first run)?
For further help, If you send me via private message (click on my name and then use the low-right box) the following data:- you email address
- Full admin access to the wp-admin area
- a FTP access
- a detailed step by step guide on how to experience the issue
I’ll try performing some tests to see if it possible to get more clues about the issue. Thank you.
Hey there,
really really great plugin!!!!! we were looking for something like this for like 10 years or so!!!
Only thing we are missing right now is just a few options in regard to the filenames.
This is how we need the file names to be (instead of the random number in front of filename): “Add to Cart Sequence Number”“Upload Field Number”“Upload Sequence Number”_“Original Filename”.filetype - so a file called “song.mp3”, which was uploaded on the first product that was added to cart, second upload field, fourth file uploaded in this field would be named like this: “1_2_4_song.mp3”
In that way our software could automatically import everything in the right sequence.
Where exactly would we go about modifiying this in the php files?
Also, we’d need all the files to be within the main folder (called after the order number) on the server, no subfolders.
I’d be super super thankful for the slightest clue on how to achieve this
Have a nice weekend
Johannes – duophonic GmbH
Hi Johannes ,
thank you for your apprecciation
For what concerns the file name modification, the plugin is not designed to work like that, so there isn’t actually a “fast way” that I can suggest to achieve what you ask 
For what concers the file save proces, in order to modify the destination folder, look into the WCUF_File.php inside the classes\com folder. Look for the upload_files() method at line 623. The file path is defined at line 680.
NOTE
the software is meant to be used as it is. If you perform any customization, it may lead to unexpected behaviour. Support service doesn’t cover this kind of scenario, so procede at your own risk.
Hi,
I purchased this great item today and everything is pretty much as I wanted it. There is just 1 thing I am not able to figure out…. In the order confirmation email, the uploaded filename is not displayed. So the customer can’t see what images belongs to his order. playing with the setting enabled me to show the uploaded files in the ‘Thank you’ page.
I selected ‘yes’ in de Options: Show image previews and file names list on Email products table. I thought this was the setting I was looking for, but it didn’t work…
Regards, Marinda
Hi Marinda,
thank you for purchasing and for your appreciation
I forgot to add in that option description that to make it available also for “new order” email you have to select the When order is placed option in the Checkout – Files to order association method option (is just above the preview metabox).
This is because otherwise the email is sent before actually the plugin associates the upload metadata to the order, so the preview won’t be showed.
I hope you enjoy
P. S.
If you enjoyed my support and/or my plugin please consider leaving the 5 stars, I would really appreciate! .
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)
.
.
Have a great day!
Thanks for the quick response! That did the trick. Thank you very much, you earn the 5 star rating!
Thank you!!
Hello i used your plugin since 4-5 months with no problem. But recently i saw that the uploaded images thumbnails do not Show on screen anymore. Can you pls help me solve this issue? It says upload succesfull but there is blank image thumbnail…
Hi,
It sounds very strange that the same code suddenly stopped working. Most likely the issue you are experiencing may be related to a server issue or a 3rd party plugin interference.
First of all make sure you are using the latest 35.6 version. You can manually download the new version via codecanyon or receive as automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33
Once done, If you still experience the issue, go to the Options menu and under the Image preview method try selecting the Old option.
If you still experience the issue, try disabling all your 3rd party plugin to see if it works. If not, the it means that the issue is related to a server issue. For that however you should contact your hosting maintainer, look in the server error log to see if any clue about the issue is reported and make him investigating further.
Dear Author, I did tried to configure… but fail to work with my woocommerce, Can I get refund
Evanto refund policy doesn’t grant money back just form claiming that “it doesn’t work”.
As you can see from the demo site, the software properly works. In your case most likely the issue may be related to other plugins interference. Refund is not granted for other software issues.
However if you provide a more detailed description of the issue I’ll be glad to assist.
Hi sir I have problem to display this plugin… I have ready ur documentation but it is old version. can you help me.
Hi,
yes if you provide a more detailed description of the issue you are experiencing I’ll be glad to help you. Thank you.
Hello… I need some help, i have some issue;
1.- I want to deactivate the option that disable the “add to Cart” and “Quantity Box” without upload a file. 2.- The option “All products can be added multiple times to cart?” is in “Only the selected ones” and I selected the only 2 productos but the plugin apply in all of one. why? What i doing wrong?
I apreciate your asistance.
Regards,
Hi,
1. To disable the add to cart button, just enable the Upload is required option in the General Mandator while configuring the field. In this way the product cannot be added to cart if at least the upload has not been performed. If you do not need this option… just uncheck it!
2. I’m not sure what you are asking This options allows to add same product multiple time to cart. It can be applied to all product or just to the selected ones. What do you mean with the plugin apply in all of one?
Thank you.
Wow! Excelent! the first one it’s working great! I didn’t see the big number of options in the “field options”
about my second question, I’m sorry i didt understand correctly the function of this option. My fault.
Thanks for your amazing fast response.!
You’re welcome
If you enjoyed my support and/or my plugin please consider leaving the 5 stars, I would reeeeeeally appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)
Have a nice day!
Done
Thanks!
Hey there I am trying to get your woocommerce upload plugin to work, and it all seemed to work. But after I made a test purchase, the file was not attached to the order. So I added a dropbox to it and it worked to get it connected but still the files are not uploaded to DB. You can find the website at zwergenart.com My purchase code is 8e122625-053a-4763-a163-7da833272364
Thanks for a fast reply since it is used on a customer’s website which needs to go live as soon as possible
Have a great day, Patrice
Hi,
it could be due to the fact you are using a custom thank you page after the order has been placed.
Please go to the Options menu and under the Checkout – Files to order association method select the When the order is placed option and report me if you still experience the issue!
Yes that was the problem thanks a lot for the fast support
yeah, very glad to hear that!
you’re welcome
If you enjoyed my support and/or my plugin please consider leaving the 5 stars, I would reeeeeeally appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)
Have a great day!
Hi,
I can not open documentation do see how and where to look for per product info display. Can you pls help.
Hi,
the documentation is contained in the documentation folder and to consult it, just open the index.html file you find inside with any browser.
- Create a new upload field
- In the Visibility Pages & form enable the Display field on Product page and on Product page, display the field BEFORE adding an item to the cart options (by default they are already enabled on field creation)
- On the Visibility Show the upload field for each product on cart/order enable the Upload per product and Display the upload field for every product variation options (by default they are already enabled on field creation)
- To enable the multiple file upload option, under the General Single/Multiple files upload & size restriction enable the Enable multiple files upload per single field option
That’s it!
Hi, I have Installed this plugin and after activation, the plugin is working well but it is creating a problem with my theme (Copious – Multiuse WordPress Theme). My website’s layout is changed after activation so I have to deactivate this plugin. Can you please help me to resolve this issue so that I can use this plugin.
yes If you send me via private message (click on my name and then use the low-right box) the following data:
- you email address
- Full admin access to the wp-admin area
- a FTP access
- a detailed step by step guide on how to experience the issues
I can try to see if something can be done. Note however that the plugin has been designed to work with theme 100% woocommerce compliant. If your theme is not or is custom implementing some particular UI, you have to ask to its developer to fix it.
Hi! It´s me again from the correct account and with renew support.
I’m experimenting issues with the same theme in your demo.
Hi,
could you report a more detailed description of the issues you are experiencing? For what concerns the files preview after the upload, make sure you are using the [file_name_with_media_preview] shortcode in the Upload field description option.
Make also sure that there aren’t any 3rd party plugin interference. Try then deactivating all the 3rd party plugin to see if you still experiencing the issues. Thank you.
Hi Vanquish, I only have Woocommerce and your plugin activated to test it with the same theme as in your demo. I have configure correctly the Upload field description option. The problem is: After upload a file, the upload files box doesn’t appear. If you want I can give with you the URL and credentials.
Hi what do you mean that the upload files box doesn’t appean? have you any screenshot that shows how it should work and how instead is working? What exactly is appearing after you perform the upload? In which page are you performing the upload? Have you enable the option to perform multiple files upload? If not, it is normal that after you uploaded a file no other file is permitted to be uplaoded. Please be more specific
- you email address
- Full admin access to the wp-admin area
- a FTP access
- a detailed step by step guide on how to experience the issue
I’ll try to perform some tests to see if it possible to determine the cause.
The div with the uploaded files list doesn´t apperar after the upload 100% progress, it don’t matter if it´s multiple files or only one. It’s the div with the class “wcuf_already_uploaded_data_container” in your demo. And the Add to Cart button doesn’t appear too after the upload.
I have send you a private message with the credentials.
Got it, I’ll have a look and let you know via email!
OK, thanks for you fast reply. First I want to delete the plugin and the data base tables, but if I delete the plugin I think the Data Base tables doesn’t completly disspear, does it?
No, it remais (even if left empy). If you want to delete it, you have to manually do that.
Note however that it seems that your server/dbms is dening somehow the proper writing/reading from and to that table. So even deleting or reinstalling the plugin has a good chance to not solve the issue. You should investigate at server lever with your maintainer to fix it.
Ey Vanquish! Finaly, reinstall the plugin solves the problem. Thanks for your support.
Good, glad to hear that
You’re welcome
If you enjoyed my support and/or my plugin please consider leaving the 5 stars, I would reeeeally appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)
have a great day!
Hi! I’m having some strange issues with your plugin (like the uploaded files boxed don’t appear after upload something). I have install the same theme as yor demo (accespress store) to discard bugs in my theme, but I still have the same problem. I have disable all the plugins too.
What can happend?
Hi, to request support you have to use the account used to purchase the plugin. Thank you.
Hello,
I have just bought the plugin. However when I activate it my site goes offline.
Please will you take a look?
Hi,
could your try looking to the error logs (Server and Wordpress error log) and report me if any and more detailed error message is reported?
note to enable the wordpress error log you have to enable both the debug and error debug options: https://codex.wordpress.org/Debugging_in_WordPress
Note also that the plugin (as reported in the description page) requires a minimum 5.5 PHP version.
Could you confirm that you are using at least that version? to check go to WooCommerce -> System status.
If not please update and report me if you still getting that error.
Updating php is usually a very simple operation in any web shared server. Go to the admin panel, search for some kind of advanced configuration
and in that section you can switch the php version to the latest.
Thank you.
Thanks for getting back to me.
I am running 7.0.30
My hosting company sent this to me:
[21-May-2018 10:06:22 UTC] PHP Fatal error: Uncaught Error: Call to undefined function is_shop() in /home/emmabach/public_html/wp-content/plugins/woocommerce-upload-files/classes/com/WCUF_Cart.php:101 Stack trace: #0 /home/emmabach/public_html/wp-includes/class-wp-hook.php(286): WCUF_Cart->force_removing_extra_html_add_to_cart_buttons(Object(WP)) #1 /home/emmabach/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(’’, Array) #2 /home/emmabach/public_html/wp-includes/plugin.php(515): WP_Hook->do_action(Array) #3 /home/emmabach/public_html/wp-includes/class-wp.php(726): do_action_ref_array(‘wp’, Array) #4 /home/emmabach/public_html/wp-includes/functions.php(960): WP->main(’’) #5 /home/emmabach/public_html/wp-blog-header.php(16): wp() #6 /home/emmabach/public_html/index.php(17): require(’/home/emmabach/...’) #7 {main} thrown in /home/emmabach/public_html/wp-content/plugins/woocommerce-upload-files/classes/com/WCUF_Cart.php on line 101
Your application has not generated any entries in the server logs.
Hi,
thank you for reporting the error log.
As you can see the error is realted to the fact that the is_shop() seems to be undefined. However that function is not defined by the plugin but is part of the WooCommerce API: https://docs.woocommerce.com/wc-apidocs/function-is_shop.html
So it seems that the issue you are experiencing is related to the WooCommerce plugin. Some questions: Which WooCommerce version are you running? Have you altered in any way your WooCommerce installation? Which steps are you taking to activate the plugin?
Thank you.
I am running version 3.3.5 and I have not altered the plugin.
I am activating the plugin via the plugins page in wordpress. I am able to configure the plugin fine however when I come to visit the website it appears offline.
It sounds strange because that issue is related to the fact that in your installation that native woocommerce function seems to be not properly initialized. So you should investigate further about the cause of that.
Meanwhile I’ve released a new 35.5 version that fixes the crash in this particular scenarios. You can manually download the new version via codecanyon or receive as automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33
Let me know if you still experience that crash
Was it good? did it fixed?
If you enjoyed my support and/or my plugin please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)
I have updated my plugin to the latest version as you asked and the result is the same. Might you be kind enough to have a look? I will gladly give you a five start rating once i can make use of your brilliant plugin.
Yes, I need to perform some tests on your specific installation to see if any other error is generated after the update.
If you send me via private message (click on my name and then use the low-right box) the following data:- you email address
- Full admin access to the wp-admin area
- a FTP access
- a detailed step by step guide on how to experience the issue
I’ll perform some tests to see if it possible to determine the cause.
Thanks
Got it. I’ve answered via email (the one associated to the Envato account because no other one was reported in the email). Check the inbox!
Hi, I have problem setup for variable products. It won’t display the upload function. Do you have complete setup documents? https://www.dropbox.com/s/noeytutv3f4wg25/uploadfile%20problem.png?dl=0
It seems that there is a 3rd party interference that brakes the plugin javascript library. This causes the upload area to be not properly rendered.
Could you link me the page where you are experiencing it? I can try to analyze it to see if I can get more clue about the issue.
Meanwhile try also disablign all your 3rd party plugin and test if you still get the issue. If not, re-enable one by one until you find the interfering one. Once done, report to its developer in order to fix it.
i cannot access ‘Show/Hide field’ options in the admin area of this plugin.
Hi,
to show/hide a field according specific products/categories, click into the Upload files configurator menu, then edit the upload field you need and under the Visibility Product/Category restriction select the Visible for selected categories and products option (or the “Hidden” option acording to your needs). Once done select for which product the field has to be visible/hidden: https://www.dropbox.com/s/0n9gxpxjb3328cn/wcuf_visibility.png?dl=0
Got it thanks!
You’re welcome
P. S.
If you enjoyed my support and/or my plugin please consider leaving the 5 stars, I would really reeeally appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)
