6589 comments found.
You have not replied to my mail
Hello @Science4me. Please check your mailbox for our response. Thank you.
I have replied now, it is the same access i just had to reset the password
Hello @Science4me. Please check your mailbox for our response. Thank you.
I have replied you now
Pls check your mail. Thanks
Hello @kayshow9ja. Please check your mailbox for our response. Thank you.
Pls check your mail. Thanks
Hello @kayshow9ja. Please check your mailbox for our response. Thank you.
hello, I just bought your product, but I do not see the guidance of its use. can u help me?
Thank you for the purchase We have the installation & getting started guideline included in the guideline/ folder of the software package you download from CodeCanyon Please check it out and let us know if you still cannot get it to work, we are willing to help then
I have been waiting for your reply, and help. but nothing. At least provide me a documentation guide about your system. thx
problem solved buddy, ty
Hello @efrandiarja. Thank you for the update. Glad to hear that 
i try to import contacts but its impossible, it say “Starting..” for a few minutes and then it shows an error like “there is no email” (but they are in the CSV) BTW the cronjob is already working. Please help ASAP , i write you via contact form and email but dont answer yet.
Let me know if you are not familiar with setting up cronjob, we can help then
Greetings!
actually i’m impressed by your app!! just would ask please: does the app comes with that (https://prnt.sc/j74w0w) login page?
thank you.
Hello @abodyPro. The login page is shipped with a newer version of our webapp. Don’t worry, you can install it now and update to any future version of Acelle Mail using our Upgrade Manager. Once purchased, you have free lifetime access to any future update.
Issue: Hi,
Everything is working well in terms of sending, however, the campaigns are not tracking mails that have bounced. I am using elastic email. They are just showing as unopened and everything is showing as send (even if I know it bounced – I checked in elastic email)
Do you know why this could be?
Thanks!
Hello @milanlevy. Can you provide us with access to your webapp so that we can troubleshoot it for you?
Sure, what is the best way to send them to you?
Hello @milanlevy. Please send it through our profile support/contact form. Thank you.
I have created list. But when i create Camp , I can not choose list. https://prnt.sc/j6pepj
Let me know if you are not familiar with setting up cronjob, we can help then
Woww..I am very interested on this script What server specification need to run this. And how many user will i have.on my saas service at regular license
Please help asap..I will buy this soon as replied
Hello @Superslash1. Thank you for your interest in our product. The minimum server requirement is: 512MB memory, Linux. You can experience and ramp it up accordingly. The stronger server you have, the more users you can accommodate. Thanks
I am facing problems with smtp and geo map. Please check your email. I am waiting for your replying with answers. Thanks.
Time was about 3 weeks, I could not run my app yet. Please fix for me.
It works on local smtp but not work on remote smtp account. It is sure. How to fix it?
I checked it through telnet remotedomain.com 465. It also working(connected). I hope it is something wrong with the script/ setup.
Top countries by Click is work. Show my country. But top countries by Open map is not working it always appears as United States.
Waiting and waiting, finally I could solved the connection can not established error. Please only help me for Open map only show United States. Not show my country on map. Thanks.
Hello @celecele. Glad to hear that you can eventually solve it. Regarding the Open Tracking, please check your mailbox for our response. Thank you.
Hi, I just purchased your script, but I don’t see the documentation. I use cpanel and I’m very confused how to install your script. Please help me to install your script. Thanks.
Thank you for the purchase We have the installation & getting started guideline included in the guideline/ folder of the software package you download from CodeCanyon Please check it out and let us know if you still cannot get it to work, we are willing to help then
I found one subscription views error in user account. When the plan is enable by admin https://prnt.sc/j5s3io it is correct. When the plan is disable by admin https://prnt.sc/j5s3jn it is wrong display. Please check and compare the selected lines from both images. It’s only display error on disable mode view. Anyway you should fix this.
Hello @celecel. Thank you for bringing it up to us, will double check on this.
Same problem @kurjay happening for me. Please help me asap.
I think I already setting everything but I am still can add a campaign for ours
Here is the screen shoot
We already add the member http://img.mailads.net/1002.png
But system say 0 member http://img.mailads.net/1001.png
We already make a list http://img.mailads.net/001.png
But we can not choose the list http://img.mailads.net/002.png
Is everything we done is well or not? If not what did I miss
Let me know if you are not familiar with setting up cronjob, we can help then
Thanks. I have setup cronjob and its solved above problems. Now i have created list, subscriber, campaign and setup sendmail server according to your video tutorial. But mail doesn’t go to subscriber mail. How can i setup my server so that it perfectly work?
Hello @themePsyche. Did you check your Spam box? You can track the sending status in the Campaign details page > Tracking Log
Yes, i have checked spambox. Take a look tracking log https://prnt.sc/j6d1mo “Expected response code 220 but got code ””, ”” with message” this is the error shows.
It seems to be an error with your SMTP server setting. Please go to the Sending Server dashboard, double check your SMTP credentials. Then send a test email to make sure the configuration is correct.
I think I already setting everything but I am still can add a campaign for ours
Here is the screen shoot
We already add the member http://img.mailads.net/1002.png
But system say 0 member http://img.mailads.net/1001.png
We already make a list http://img.mailads.net/001.png
But we can not choose the list http://img.mailads.net/002.png
Is everything we done is well or not? If not what did I miss
Hello @KurJay. Please check your mailbox for our response. Thank you.
Thank just reply your email
@themePsyche do cron job is done why our can not be done? we already give you the cpanel credential
Hello @KurJay. Please check your mailbox for our response. Thank you.
Thanks is done now
Dear Support
I try to import contact but is starting not moving the file is not so big because we want to try
Also we can not cancel the job import said is done but still starting
Is there anything that we have to setting?
Hello @KurJay. Please check your mailbox for our response. Thank you.
Hi, any update soon?
We are planning to release a new version by the end of the month. You can always upgrade to the latest version using our Upgrade Manager in Acelle Mail dashboard. Regards.
No doc how install on server how we install on seevr
We have the installation & getting started guideline included in the guideline/ folder of the software package you download from CodeCanyon Please check it out and let us know if you still cannot get it to work, we are willing to help then
Does it track if a user responds to an email and stops sending the autoresponder/autofollowup if they have responded?
also, does it detect duplicates between lists or only in the same list? Such as if I tried to add an email that already exists.
Judging by the demo, it seems to have everything I need other can reply detection so I’m hoping you can get back to me on this. Any plans to implement reply detection where if the user replies, they will be removed/blacklist from all lists and no longer contacted by the autoresponder or any future campaigns?
Hello @dbmediallc. Thank you for your interest in our product. Agree the “reply detection” would be a great feature to have, we will consider adding it to our future release. Regarding the email duplication: one single email can be added to several lists, but for any given list, email address is unique. Regards.
When I click to Opens – Map, it does not appear marker who click or open location/country. I see only Map. What is wrong with me? Please.
How to do fix?
Which geo api should I use? Please. Can you fix for me?
Hello @celecele. Please check your mailbox for our responses. Thank you.
Hello, yesterday i contacted you by the support link but didnt get an answer yet, can you help me with this please? i cannot connect with Amazon SES (api or smtp) this is the error: Error executing “CreateTopic” on “https://sns.us-east-1.amazonaws.com”; AWS HTTP error: Client error: `POST https://sns.us-east-1.amazonaws.com` resulted in a `403 Forbidden` response: Sender Authorizati (truncated…) AuthorizationError (client): User: arn:aws:iam::044967961573:user/ses-smtp-user.20180412-093611 is not authorized to perform: SNS:CreateTopic on resource: arn:aws:sns:us-east-1:044967961573:ACELLEHANDLER – Sender AuthorizationError User: arn:aws:iam::044967961573:user/ses-smtp-user.20180412-093611 is not authorized to perform: SNS:CreateTopic on resource: arn:aws:sns:us-east-1:044967961573:ACELLEHANDLER ae9f904b-2b14-5299-b16b-c3002ef7d3cf
I read in the comments that you already had a patch
And use it for your Amazon sending server in Acelle Mail
