272 comments found.
Hi I interested in your plugin but I have a few questions
1) Can we set an auto reply
2) Can we track from where the caller or the user from
3) Will the user can track our handphone number
Hi, thank you for contacting us.
Ans 1: No, currently WhatsApp not allow us to do this.
Ans 2: Yes, you can track the user who contacted through our plugin.
Ans 3: Yes, user can see your contact person’s number.
Please feel free to ask anything, we love to solve queries.
Thanks, WeCreativez
Hi, can i set different sales support on different layout of whatsapp design at the widget area?
Hi, alexlim91, yes you can do it if you have different widget area for different layouts. For example if you have widget area for shop page, you have widget area for blog page then you can set different sales support button on widget area.
Thanks, WeCreativez
Hi,
I just bought your plugin, but every time I click the button, an error occurred. What did I do wrong? https://www.marketing050.nlThanks in advance!
Hi,
Thanks for your reply. Yes, some things work, but for instance the ‘multiple person support’ gives a fault. When I click ‘single person support floating icon’ the icon does not interact to me clicking on the button. What am I doing wrong here?
Thanks!
Hi, did you select proper time availability for multi support person in HH:MM:SS? Please contact us via support link and share your multi person support settings screenshot. Thanks.
Can I switch plugins to another domain? thanks
Hi, imstrategy, We are always here to help you. Please contact us using this support link: https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support/ . We will definitely help you. Thanks, WeCreativez.
Is possible to chat inside the window? Or when you click it opens new window?
Hi, get83, WhatsApp not allow to chat inside the window till date. When you click on WhatsApp Support button it will redirect you to on WhatsApp page. Thank, WeCreativez.
Would you be able to put a different button on each page? Ex: I have a real estate website and on each page of the property I would need to put a specific number of the broker …
I think this can be done using the shortcode, but if I’m correct would it be a button on the content or the floating button? I wish it was the floating …
Thanks
Hi, eunilda1, thank you for contacting us. Please contact us through the email sonukaushalssk@gmail.com, we will definitely solve your query. Thanks, WeCreativez.
Hi, A pre sale question: Can I have one whatsapp number for home page and different number on other pages?
Hi, gzelaso, Thank you for contacting us. Currently WhatsApp number will be same for all the pages. I note down mentioned featured and will implement very soon. Thanks, WeCreativez
Hi, It is compatible with PORTO THEME?
Hi, Yes, our plugin is compatible with all the WordPress themes. It’s working very fine on Porto theme.
I just added it to my Website, All Staff i added is static, When we click Nothing Happens, I also contacted you on ticket but no reply. Please look into it
Hi, eziline, Thank you for contacting us. I checked your website and your are using ‘multi person support’ layout. What I see is you not defined the availability of support person. I received you support email regarding the same. Let me send you the complete steps. Thanks, WeCreativez
Hi, the chat is not appearing on mobile.
Hi, designrepublik, We are always here to help you.
Please contact us using this support link: https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support/ .
We will definitely help you.
Thanks, WeCreativez
Hi, i have a WHITE TEXT THEME, so i don’t see the “text here” field… how can i set this in black? what kind of css have to add? can you help me? thx
Hi, paoloamore, We are always here to help you. Please contact us using this support link: https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support/ . We will definitely help you. Thanks.
Hello good afternoon.
Get me a doubt.
With your plugin I can enter more than one WhatsApp account?
Example: My number The number of my finance department and the support number?
Another question, on how many sites can I install?
Hi, very good afternoon
Currently you can enter only one account in popup window. Multiple accounts version is in under development. You can create as many as button you want using live support button generator and place shortcode where you want.
As per the guidelines you can use 1 plugin on one site.
Thanks.
Do you have any a date to launch the new function?
Do you have any e-mail that we can talk about?
Yes, I am going to launch version 1.4 with multiple accounts mid of March.
Feel free to contact us at sonukaushalssk@gmail.com
Thanks 
Hi, This is an update message. We launched version 1.3 with multi account supported. Thanks.
Hello .. Good evening.
I bought the plugin and would like to ask some questions.
Ok translation
another doubt, in a future update, will it be possible to insert new models of exhibition for mult people?
Friends, I’ve encountered a problem.
I can not disable autopopup and desktop or mobile display.
When I deactivate and click save, it is activated again.
This error occurs in the basic settings
http://prntscr.com/inu945Hi, gruposmartweb, Thank you for contacting us. We will surley add new models for multi people on next update.
Please contact us using this support link: https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support/ .
We are here for you. Thanks, WeCreativez
Hi, I have a pre-sale question. WhatsApp Business has been released in my country today ! And I would like to use your plug-in but I’m not sure if it does what I want.
I was wondering if when people ask a question, and then leave, and then I reply, will they see the reply on their phone ? Or do they have to re-visit the site again ?
Hi cgelici, thank you for asking. Wordpress WhatsApp Support provide direct communication. When people ask a question and then leave, then you reply, they will see your reply on their phone ( WhatsApp ) not on website.
Thanks.
I tested the demo and I see all you do is redirect to the web.whatsapp.com site ?
Yes, If a user contacts you through desktop/ laptop then, the user will redirect to web.whatsapp.com or if user contacts you from mobile devices than he redirects to WhatsApp App.
So why is it not just a simple button ? Why is there a text box, which implies it can store a chat history ? I’m just trying to understand what the difference is between using this plugin or just creating my own button which redirects to web.whatsapp or the app.
We are going to launch layout-4 with just button redirection without any popup. Enter a message and auto pop will where the user can enter the text message will definitely increase your sales and leads.
You can schedule your contact button according to your work time.
Popup with a message will more understandable rather than a button.
WooCommerce users get product link along with the query.
Much more…
Thanks.
Is it in your planning to put multiple account settings in your plugin?
Hi Josimarcsilva, thanks for asking. Yes I have plan to update with multiple account. It’s already in my todo list. Thanks.
What is the deadline for this update? One month, two months ???
We are going to launch version 1.3 in one week. Multiple accounts feature come with version 1.4 that we plan to launch in mid of March.
Thanks.
Is it compatible with multisite?
Hi, Josimarcsilva, If you want this for your multisite. we will do this for you under support.
I need to know if the plugin will work in wordpress multisite active network. Have you ever tested in a multisite environment?
Yes, Our 4 customers having the multisite environment and plug-in working very fine. I made a little modification for multisite users under support.
So from what I understand, your plugin does not work natively in a multisite environment. I’m going to need extra support for this, correct?
Yes, Correct and support is free for multisite tweaking.
I’m following your plugin and you’re doing a great job. I’m already prepared to buy. I just have one more question regarding multi-site operation. If I install the plugin on my multisite network and do site-by-site activation yet, will I still need the custom modification that you mentioned in the previous answer?
Is it in your planning to put multiple account settings in your plugin?
Hi Josimarcsilva, thanks for asking. Yes I have plan to update with multiple account. It’s already in my todo list.
Thanks.
Hello, do you think you can have the update this week?
my client is pressing me 
Hi go1986, I am working on v1.3 and doing unit testing. Please contact me via support link http://wecreativez.com/demo/wecreativez-whatsapp-support/, I will definitely help you as quick I can.
Thanks.
My bad, here is the support link https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support
thanks!!!
I sent you a message :
Thanks I received your message and I revert back to you with the solution. Feel free to contact us. We are always here 24×7.
I have been “envato” for more than 8 years, I have bought almost 1000 items, and without a doubt, you are the best seller and support I have had. Thank you very much.!
Thank you a lot, go1986. Our customer is our priority. We love to see you happy . Your comment will always motivate us.
A huge Thanks from WeCreativez.
Can i conect to whatsapp group, not only one user?
Hi erik789, Thanks for asking, Yes you can connect to WhatsApp group via shortcode support button but not with popup.
Thanks.
Hi, It is possible that by clicking the whatsapp icon the application will automatically open. We do not want the user to have to write before to open the application, but if I click on the floating icon, I go to the application. (sorry for my bad english). thanks!!!
Hi go1986, currently users have to enter the message before redirection. We are working on the same. In 1 week you will get an update with same feature. We are adding Layout 4 with only floating WhatsApp icons and more exciting features.
We will update you when version 1.3 launched. Thanks.
thanks!!
demo’s not work ERR_CONNECTION_TIMED_OUT
Hi kemp1, Please check on http://wecreativez.com/demo/wecreativez-whatsapp-support/ demo working fine.
Thanks.
Hello, I have installed this plugin on my website ( https://estudio-27.com ) and I love everything. It is very easy to install and modify. I recommend it 100%. Also the technical support is very good.
Thank you for Lovely comment.
Please take 10 seconds of your time write us a review from your download section. This is motivation make us pursue my passion, Research and make nice plugins to everybody
Hi, it does not work with this plugin “Easy Facebook Likebox” I have to disable it. Any chance you can fix this as it allows visitors to view/like your Facebook page.
Hi, 58MAD68,
We are always here to help you. We have a developer option in our plugin that can easily be fixed your theme and plugin incompatibility issues.
Please contact us using this support link: https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support/
Thanks.
