6589 comments found.
Hello, I sent you guys a Personal Message since yesterday, up till now, no response. I’m having issues changing the Subdomain Document root to public. I need a solution ASAP.
Hello @kayshow9ja. Please check your mailbox for our response. Thank you.
If you can setup for installation steps including hosting, I am going to buy this script. I check through comments of purchased users, most of they face installation problem. I am ready to buy. I like it. I will buy vps from digitalocean. Can you help me through installation?
Hello @celecele. We have the installation & getting started guideline included in the guideline/ folder of the software package you download from CodeCanyon Please check it out and let us know if you still cannot get it to work, we are willing to help then. Thank you.
Hi, I sent you an email on the next installation trouble following the previous one . Please refer to my attachment in the email.
Hello @kjcheon, please check your mailbox for our response. Thank you.
I sent you an emai without its title by mistake…Please check.
Whole week passed after my purchasing…Did you see my last email? I want you to reply as soon as possible since I keep failing installation even with your guide. Not only one reply from you per day. I can’t help waiting another whole day again and again. Your more positive help needed.
Hello @kjcheon. Please check your mailbox for our response. Sorry for the delay. Regards.
How can i get the pro email template builder?
Hello @kjafar690. There is only one edition of the template builder which is included in every installation 
can i change it? also, which builder are you using?
We do you have the option to change the builder, it is made by us from scratch. However, you can use any template builder outside of Acelle Mail and then import the output to Acelle Mail.
I did checked your mail regarding my concern. but i installed the acelle mail in two hosting provider to test. If i send the same mail through hostupon service provider, its going to inbox but the same mail if i send through vps it’s landing in spam. How it’s possible. please help.
Hello @sunithams. Please check your mailbox for our response. Thank you.
Trying to install Acelle Mail through cPanel. Tried to create a subdomain and made root path /public/, but it doesn’t work. See the screenshot: https://www.dropbox.com/s/porxm2qkfhubick/subdomain%20root.png?dl=0
Can you provide us with the URL to your webapp so that we can troubleshoot it for you?
Any updates on my case?
Helo @goryn. Please check your mailbox for our response. Thank you.
any updates?
Are you working on my issue? What’s happening?
Hello @goryn. Please check your mailbox for our response. Thank you.
please check you mailbox
Hello @goryn. Please check your mailbox for our response. Thank you
hello author it is still working this app??
Hello @zulfabnm. Can you provide us with access to your webapp so that we can troubleshoot your issues?
Good to see you ignored half the questions with people who have problems.
The install does not include any templates. That is the point of this! The login page looks nothing like your demo either.
Hello @Baked-Themes. Please check my response in your previous message. Thank you.
You haven’t replied about the login page being entirely different.
Hello @Baked-Themes. It is in the alpha version only and will be included in our next release. Then you are free to upgrade. Also, this is what we mean by pre-built email templates/layouts> http://prntscr.com/ix07e0
It appears that we have used the confusing term “template”, they are just “layout”. Really sorry for the misleading information. Were you able to use the free templates that we provided?
Those layouts did not install, but I had no problems during installation
The templates are not included, but the layouts do, didn’t you find something like this?
http://prntscr.com/ix07e0As I said in my last message, no those are not there
So can you just provide us with access to your webapp so that we can troubleshoot it for you? Please shoot us a message through our profile/support contact form, we will get back to you shortly. Thank you.
Installing problem happened. I need your help. Please check your email.
Hello @kjcheon. Please check your mailbox for our response. Thank you.
it is orking thiss app or not??
Can you explain a little bit more about your issue (if any)?
admin you css not funtion pliss fix & after subscribe email not sent to verify
why i add subscribe not added??
use hosting vps??
Hello @zulfabnm. Can you provide us with access to your webapp so that we can troubleshoot your issues?
when I go to Admin view I see blacklisted email ids but can’t see any option to download that list…how can we export that?
Hello @pelfusion. We have yet to support the export feature for blacklist. We will consider adding it soon in our future release. For now, as a workaround, you can extract the list directly from the MySQL database, it is the blacklist table. Regards.
Hi I purchase your system without realizing it require a dedicated server, since i am on a share server I understand it will not work, how can I request a refund thanks
Hello @foxyr. Our script still works on most shared hosting servers. Did you try installing it?
Ok I have tried to install it but no success I keep getting far my hosting is with siteground, if it works I am happy to use it as it seems to be very good so no refund is needed thanks
thank you @foxyr. Really appreciate it. Just let us know if you have any problem with it
Please help me to setup my own SMTP server which is showing the error “Failed to authenticate on SMTP server with username using 2 possible authenticators”. I have VPS hosting and shared hosting..
Hello @sunithams, please check your mailbox for our response. Thank you.
We are unable to install the software, we have shared our server details with you. There are multiple errors we are getting. Please help us out.
Hello @bhanu2217, please check your mailbox for our response. Thank you.
We are facing major issues with the your application over the past 2 months while uploading the list using cron. A couple of days ago, even async failed and mysql crashed causing the application to stop.
We are really running out of patience and are getting frustrated with your product.
As mentioned earlier, we are loosing business with each passing day. We request you to please help us on the same on priority as we are close to completing the free support with you and still cannot see any real progress on the same.
We also didn’t hear back from you since past week. Atleast acknowledge us that you are looking into the issue to my team members marked in all our previous communications?
Hope you will help us in resolving this issue as soon as possible.
is cron job compulsory?
Hello @ebadul100. Yes, because sending bulk emails is normally a long running process and it should be handled by a cronjob in the background in order not to delay the web application.
Hey mate, i would love to see progress on drag & drop editor + if possible please improve dashboard UI / UX, really wanna start using this for my clients who wants us to send emails on there behalf but they need more clean dashboard.
Do you get the new login page with last update ? if possible please email me those files ?
Hello @jatinsahani. The new email editor has been taking us longer than expected to accomplish, we are still working on it. Regarding the ‘clean’ dashboard, can you provide us with a little bit more details about how you want it to be? Please shoot us a message then we can follow up on the details. Thank you.
have you included login page with the slider yet or no?
Hello @salmanrazikhan. It is for demonstration only, it is part of our newer version which will come soon. Regards.
The installation is VERY confusing. I cant even find the install folder. Whst kind of documentation is this..
We have the installation & getting started guideline included in the guideline/ folder of the software package you download from CodeCanyon Please check it out and let us know if you still cannot get it to work, we are willing to help then
So can I have access to your hosting server so that we can help set it up for you?
I paid someone to make it work. How do I fix this? http://prntscr.com/ix8906
Hello @louispham. You do not have to pay for any 3rd party. Just shoot us a message through our profile/support contact form if you run into any problem, we will be back to you. Regarding the screenshot you provided, it is not an error, it is becase you did not set up any Verification Service yet, just go to the Admin view > Sending > Verification Server then configure one. After that you will see it in the list. Regards.
