6590 comments found.
Do you have plan to add Gmail SMTP or email delivery through Gmail API? Any reply on email tracking?
Hello @ankitpr89. Using Gmail for marketing email is NOT recommended as Gmail will block your email account. You will need to go with other ESP for marketing emails like SendGrid, Amazon SES, Mailgun, SparkPost, ElasticEmail… They are all supported by Acelle Mail.
Hi @Louispham, I really want to buy your Extended version, there is just one concern, I want one Indian Payment gateway to be integrated. I can help you with the API Docs & Credentials for the same. After you integrate an Indian Payment Gateway, you will just double your sales. You can email me at sahil.kohli@kohli.tel or Skype me at call.kohli
Hello KohliStudio. Thank you for your interest in our product. Our team will be back to your when we are back to work on Monday. What is the Payment gateway you need to integrate with?
I want to know when will be your new offer going on i want to buy this application @ 25$ please let me know.
Hello @Mandarpatil. Thank you for your interest in our product. I’m afraid we do not have any sale off plan in the next 2 months. Please just shoot us a message, we will keep you updated when we run another saleoff
Hello. In your Sales Letter i saw that there is option to automate emails when a subscribers open the mail or when subscriber doesnt opens the mail. How can we configure them?
I want to send to all those who didnt open..
Also how can i add subscribers to a list via API?
Hello @yogesh12. You can set up a follow up email in response to user activities (open/click/not open/not click). See my screenshot below:
http://prntscr.com/iqya7fRegarding the API question: you can check out the supported functionality at:
http://prntscr.com/iqyarfHello, looks like a very nice email marketing system , just one important question , i see there is an option to create a custom sending server , but i am only able to choose a bounce and fbl handler , is there a chance that each costumer will be able to set their own handlers ? like custom bounce and fbl?
thx
Hello @z3d3m0n. Thank you for your interest in our product. Bounce/feedback handlers can be created by either the admin (application wide) or specific user (for the corresponding user only). It can be set up in the admin dashboard.
NGINX fails to find these files: /var/www/mywebsite.de/web/saas/service/public/login /var/www/mywebsite.de/web/saas/service/public/install
How to fix this issue?
Hello @pikachu12. Please check your mailbox for our response. Thank you.
Hi, I’m unable to import contact into a list. I’m also unable to choose list when I want to create a campaign.
I’ve included the cronjob in /etc/crontab,
In the cronjob, i’ve tried /usr/bin/php, usr/bin/php7.0, /usr/lib/php, /etc/php, /usr/share/php but none of them work.
I installed it on Ubuntu VPS (Nginx).
Thank you.
Hello @sarhancapital. Did you capture the cronjob generated by Acelle Mail and install it into your hosting server?
Yes, i’ve inserted it in /etc/crontab but it still doesn’t work.
Hello @sarhancapital. So can I have access to your hosting server so that we can troubleshoot it for you? Please shoot us a message through our profile contact/support form. Thank you.
Okay, I’ve sent a message through the contact form on the Support tab here. Thank you.
I’ve sent a message through the contact form on the Support tab here a day ago. I hope you’re able to reply as soon as possible. Appreciate it. Thank you.
Thank you for reaching out to us, please check your mailbox for our response. Thank you.
Hello @leokmilo. We cannot access your localhost. Can you just shoot us a message, providing us with the error screenshot?
I tried moving my installation and database to a different VPS server and I get a “Whoops, looks like something went wrong.” error. What are the steps required to move a working installation to a different server?
Hello @vnbenny88. It is not recommended to move the installation from one server to another. It is because Acelle Mail will need to collect certain server specific’s settings during the installation wizard. So, can you just perform a fresh installation instead?
I have the same issues as @webhostdominicana, I added some contacts, but its showed 0, and cant choose any list in start one campaign.
I have solved it, cronjob need some php functions. it was ok after opened them,
But I think you need add function for changing tracking link domains.
Hello @x140cc. Glad to hear that you can eventually get it to work. Regarding the ‘custom tracking domain’, agree it would be a great feature to have. Hopefully we can include in soon in our future release. Thank you.
Hello How do I add a text to unsubscribe header? adding a ‘List-Unsubscribe’ header https://prnt.sc/io8smw Thanks in advance
Hello @tomaass123. The List-Unsubscribe header is, by default, added to every email sent out by Acelle Mail (you can see it in the Original Message view of any email). However, it does not guarantee that Gmail will show it to the email header, it also depends on your domain’s reputation. Regards.
It seems certain “dot” files were skipped during file transfer from your PC to the hosting server (the .env file for example, did you find it?)
http://prntscr.com/f7wh7kCould you please upload the source again? This time, please upload the entire zip file and then extract it on the server (rather than extracting on your PC and upload multiple files) Please also remove all old files in the bootstrap/cache/ folder before you try it again
Also, if you are using cPanel, please make sure you configure your cPanel to display all files, so that they can be moved/copied as well http://prntscr.com/f7wi2tYou can checkout our installation guideline in the guideline/ directory Let me know if you still cannot get it through
Hola buenos dias tengo probremas con la configuracion de la pagina de acelle mail ayer se compró y no se a podido iniciar ya que pide un procesos de configuracion pero al llegar al parte de la base de datos no pasamos de allí dice que la tabla lanyouts no existe…?
Can you provide us with access to your hosting server so that we can troubleshoot it?
Muchas gracias por responder podria mandarte los datos a un correo privado ya que esto acá es algo público
Sure thing, please shoot us a message through our profile/support contact form. Thank you.
I tested my SMTP setting on demo version and it worked fine for me and sent an email from there. But now i purchased and installed on my server and it is not connecting SMTP server with same setting.
Connection could not be established with host MyDomain
Please resolve this for me.
Hello @ahsanfarooq. Can you provide us with access to your webapp so that we can troubleshoot it for you?
Yes, I have emailed you details please take a look.
I cancelled the import but still its importing.. It showing success message when i cancelled but again its showing like Please wait for import to complete… Its about 45min it is not cancelling nor showing form to import other file.. Even i log out and log in again, again its showing Please wait for import to complete… again i did cancelled but nothing changed.. Still importing..
and when i cancelled it showing msg success some dddd..ok.. what is it..??
Is there any quick solution for this?? Because it is not showing form to import other file so..
Import option itself is not working.. I deleted that user and created new user and tried to upload just 40kb file with EMAIL and FIRST_NAME.. still not working.. just showing Please wait for import to complete.. Import Subscribers 0% Time Icon 00:00:00
Error 1. In My campaign Page > Choose one or more lists/segments for sending email.. Its shows nothing to choose.. even after i created a subscriber list manually..
Error 2. I added 3 subscribers manually. But In My Lists > After the List Name it’s showing subscribers 0 click rate 0% open rate 0% .. Why it doesn’t showing number of subscribers.. But if we go through down arrow mark > subscribers > it is showing 3 subscribers
Let me know if you are not familiar with setting up cronjob, we can help then
Yes louispham.. I need your help to setting up cron jobs.. Getting error.. [ErrorException] Invalid argument supplied for foreach()
Then please provide us with access to your webapp as well as your cPanel or SSH. Please send us the credentials through our contact/support form. Thank you.
Hello @louispham.. Thank you for your feedback.. Cronjob is resolved and working perfectly fine..
great news!
Do not register bounce mails using your own SMTP
Hello @websystemvalencia. Thank you for your interest in our product. Can you explain a little bit more? I’m afraid I cannot understand correctly what you mean
We have our own SMTP server and a specific account where the emails that could not be sent bounce, in the platform it is configured and connects correctly but it does not register any mail.
Having trouble connecting to Amazon SES, domain has been verified heres the error: Connection could not be established with host email-smtp.us-east-1.amazonaws.com [Connection refused #111] please advise.
Waiting for response.
Hello @James_D, please check your mailbox for our responses. Thank you.
Sent Response to your Email
Hello. If I as a customer add a subscriber via the API, the Duble Opt In Mail does not get, but is directly enabled. Should that be so? I would be glad if a Duble Opt In Mail is sent.
Hello @PhiGi. Can I have access to your webapp so that we can troubleshoot it for you?
Sure, to which email address should I send the access?
Thank you for reaching out to us. I’ve replied to your email. Regards.
4 month later… not working 
Hello @PhiGi. We have done with the feature but it is not yet included in our main stream releases as it may cause some inconvenience in case users want to force importing contacts through API. If it is relevant to you, we can provide you with an upgrade package to include the feature. Regards
Yes pls, send me the upgrade package. Because you have finally reacted I will extend the support also. We use your system very intensively. So it certainly does not hurt if I extend the support. But please do not forget to send me the upgrade package. We got into trouble because we do not use a double opt-in feature.
Hello PhiGi, please check your mailbox for our response. Thank you.
I can not find an email from you.
Did you check your ph****@gr******er.eu email?
yes, it was in junk! sorry
Hello PhiGi, I’ve just sent you an upgrade package for the double opt-in feature. Please check your mailbox. Thank you.
best support ever ! Thank you very much Louis
Don’t forget to leave us a 5-star review/rating if you have any chance
Will like to use a promo code content Block, is that possible? users will upload a list of codes, and the content block will grab/loop through each code from the list. this will be good for Offers for Newsletter/subscription signup.
Hello @frasamarketing. Thank you for bringing it up to us. Agree it would be a great feature to have. We will consider adding it to our future release.
