3294 comments found.
hello Creativeitem I’ve sent 2 support tickets during the past 7 days and no reply at all, why so? after successfully installation account is being suspended hosting suspended don’t know whats going on?
Please solve my problem asap
Hello, thanks for your message. Please contact your hosting service provider regarding this issue. And let us know their feedback.
I’ve replied to your email with my credentials details please resolve my issue asap please. thanks
I’ve sent their feedback to you via email support ticket please check support reply email
I’ve sent their feedback to you via email support ticket please check support reply email
Thanks for the info. We will check and get back to you.
I’ve sent an email just a while ago please respond Thanks
Can you please mention the ticket number?
Your request (6271) has been received and is being reviewed by our support staff. is that something you’re asking for?
Saad is the person who is communicating with me through this support. May I have your skype id or something? I really need some clarifications for upgrading your high ticket item/ service
Hello, the ticket is replied and we have mentioned our skype there. Please check
Hi i want to configurated the TWILIO API i put all the information from the account that i create but i don´t see that the system send a SMS, please help me
Hello, thanks for your message. Please send us a support ticket at http://support.creativeitem.com
Our developers will assist you.
how to add more then 3 slide in front end home slider(default 3 slide only can be upload)
Hello, thanks for your message. For adding more than three images, the source code will need to be modified. You can send us a ticket at http://support.creativeitem.com if you have more queries.
Thanks
Event Notice Calendar on Admin page gone missing when too many events added on the same day at the noticeboard. Please advice.
I should be more precise. On the Noticeboard, when I add new notice with the quotation mark ” ... ” on the title, the whole Dashboard Calendar gone missing. Please advice.
Hello, thanks for your message. Please send us a support ticket at http://support.creativeitem.com
Our developers will be in touch with you.
Hi sir how can librarian issue book manually to any student, without book request from student through school system .
Hello, thanks for your message. Right now its not possible without students making a request. However we have plans to make this module easier in future updates.
Let us know if you have more queries. Thanks
Hi … i might need some custom work for the script … are you ready to do this for extra fees?
Hello, thanks for your message. Yes, we can provide custom development service for the product. Please send us your requirements via our support ticket at http://support.creativeitem.com
Our developers will be in touch with you there.
Hi there, I’ll love to buy your script if you add Infobip SMS Api in your next release, Because I use Infobip for sending sms. Regrads, Talit Mahmood
Hello, thanks for your message. We can integrate custom SMS api in the application. Please send us a ticket at http://support.creativeitem.com
Our developers will be in touch with you. Thanks
Hello Support, does this plugin support WordPress multi site? If yes which license do i need to buy? Please advise.
Hello, thanks for your message. It is a standalone php script and does not support wordpress multi site. Let us know if you have more queries. Thanks
Hello Dear, In your demo there is a search box in the top left corner of menu item but when I purchase it and install it in my server there is no search box,why?
Hello, thanks for your message. Please send us a support ticket at http://support.creativeitem.com with your purchase code. Our developers will solve the issues.
Thanks
I’m trying to install on my cpanel, I keep getting a 500 Internal server error when i load the url. Pls did anyone experience this or have any idea why this might be happening?
Hello, we apologise for the inconveniences. Please send us a support ticket at http://support.creativeitem.com
Our developers will solve the issue.
Hello, is there any how I can chat with you? I have a business proposal I’d like to discuss with you about the system. It’s urgent please!
Hello, thanks for your message. Please send us a ticket at http://support.creativeitem.com and we will provide our skype there.
Keep in touch 
How do I get pass this? I downloaded the latest version the program, followed your instructions, and got to the last step, when I click in the install button I GET THIS A Database Error Occurred! I need help fixing this. I contacted my host provider, they helped me for over an hour trying to figure out the problem with no luck.
A Database Error Occurred Unable to connect to your database server using the provided settings.
Filename: controllers/Install.php
Line Number: 147
And yes I do have a ticket. The number is 6240
Hi, thanks for your message. Our developer is in touch with you there on support ticket. Please check.
does it work on the local server?
Hello, thanks for your message. Yes, it will work on local server. Let us know if you have more queries.
Error No:1064 You have an error in your sql syntax; Cheque the mutual that corresponds to your mysql server version for the right syntax to use where’_id’ is NULL at Line 2 SELECT WHERE’_id’ is NULL FileName:view/backend/header.php Line Number:34 Pls solve this error when upload in Cpanel
Hello, thanks for your message. Please send us a support ticket at http://support.creativeitem.com
Our developers will solve the issues.
pre-sale question in teacher demo there is question paper but when i see in student why student cannot take an exam?
Hello, thanks for your message. We apologise for the confusion. The question paper that teacher can make is for the final exams, not for online exam. However, soon we are going to release an online examination module which will allow students to take exams online.
Let us know if you have more queries. Thanks
Does tax support Can a tax report be made
Hello, thanks for your message. By default it does not have any tax report but can be developed according to your need. Please leave us a message at http://support.creativeitem.com with your specs. Thanks
A Database Error Occurred Error Number: 1064
You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘WHERE `_id` IS NULL’ at line 2
SELECT * WHERE `_id` IS NULL
Filename: views/backend/header.php
Line Number: 34
A Database Error Occurred Error Number: 1054
Unknown column ‘_id’ in ‘where clause’
UPDATE `ci_sessions` SET `timestamp` = 1515001598 WHERE `_id` IS NULL AND `id` = ‘ade57daacb9777cdb23c1dafdaa782a86177732d’
Filename: libraries/Session/drivers/Session_database_driver.php
Line Number: 243
i keep getting this error on the script i need it to be resolved
Hello, we apologize for the inconveniences. Please leave us a message at http://support.creativeitem.com
Our developers will resolve the issues you are facing. Thanks
I have this error when I try to install? Can I not just install this straight to my cpanel? Hostgator server???
Index of /school Parent Directory __MACOSX/ ekattor5.1.1/
Apache Server at almahs.org Port 80
Hello, thanks for your message. We apologise for the issues you are facing. Please send us a support ticket at http://support.creativeitem.com
Our developer team will be in touch with you.
Hello there, I’m trying to install software on my local server, but when it reaches step3 (configuring database) it does not respond; any suggestions?
Hello, thanks for your message. Please send us a support ticket at http://support.creativeitem.com
Our developers will be in touch with you. Thanks
Will I get complete source code after buying? will I be able to change the code as per my requirements?
Hello, thanks for your message.
Yes, you will get the complete source code after the purchase and you can edit the code as per your requirements.
Let us know if you have more queries. Thanks
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