787 comments found.
I don’t understand how to set the ‘Login Page’ in the settings.
Do I have to create a new page for login and use a redirect plugin to wp-login.php?
Hi,
you only need to set this page if you use any other login page than the normal wp login. For example when you use WooCommerce oder Buddypress.
I’ve just made my first test by creating a new ticket via the new ticket form.
The ticket was created and notifications were sent to admin and customer.
But this was displayed on the screen:
‘Ticket could not be created!’
How do I correct this? The customer might think that the message was not sent and that they have to create a new ticket.
Was there anything more than Ticket could not be created? Was there something missing maybe?
No, there was nothing else. Just a red background and that message in white.
You forgot to reply to my above support comment
https://codecanyon.net/comments/18530640
Hi there,
please try again creating a ticket – if the message still appears please send WP-admin credentials to suppport@db-dzine.com
The error seems to have disappeared.
New Tickets are created and a confirmation is shown on the screen.
However, the default agent receives notification only about a New User Registration, but no notification about the New Ticket.
Only the customer receives notification about the New Ticket.
Aren’t tickets automatically assigned?
And you have set a default agent in the settings?
Problem solved. I had a default agent set but hadn’t created any status. So all tickets were unassigned. All works Ok now.
Great 
Hello,
I would like to remove the ‘Back to My Tickets’ link on the New Ticket form.
Thanks
Hi there,
you can add custom CSS, but you need to add the page ID css from your new ticket page like this:
.page-id-YOUR-ID .wordpress_helpdesk_back_to_my_tickets {
display: none;
}
Hi. You misunderstood my request.
I just want to remove it. I don’t want it to appear on the form.
This is the first page customers will see when they come to the helpdesk.
If the person is a new visitor, that link has no meaning for them.
I just don’t want it there.
Ehm but this is what the css does. It removes the link.
Well, I didn’t realise that. Not all of us here are Wordpress experts or coders.
No problem 
Problem solved, Thanks.
Hi. I can’t see a frontend demo. Can a customer/visitor create a ticket without as a guest without having to register first?
Hi there,
yes he can.
Hi, seems like the woocommerce support is gone because now I can’t select the order number anymore, and where are those three boxes gone saying “Order questions”, “Other” ... ? These are key features I liked this plugin for and i’ve already requested a refund once. Are you guys gonna butcher this plugin any further, or am I missing something? Regards
Hi there,
we have not changed anything regarding the WooCommerce support.
Can you send us wp-admin credentials to support@db-dzine.com so that we can take a look?
Or do you want a refund? have not checked this yet.
Best regards
Where is the theme you use on the demo?
The theme is called Total.
Hi, on my website testing inbox always resolves in an internal server error. Can I send you creds to test it? Thanks, Francesco
Hi there,
for sure. Please send wp-admin & ftp to support@db-dzine.com
Hi, thanks for quick support! Probably I found the issue was in the configuration of mailbox. I will contact you if I can’t find a solution. Great plugin, congratulations! Francesco
Great
Hey!
Love the plugin!
I do have a pre-purchase question.
Does it work with Hide My WP? https://codecanyon.net/item/hide-my-wp-amazing-security-plugin-for-wordpress/4177158Does it work when i have my comments feature in WordPress disabled globally?
I’m really only interested in the Chat Feature of this plugin.
Is it the one that is available on your website? (cause it says that it runs on Crisp?
Does your chat run on crisp to? if not that what does the chat look like cause that was the only chat feature i saw on the website.
Hi there,
1) Hide WP is not tested, but we think there shouldn’t be any complications
2) Comments – yes this works
3) Chat feature – we use crisp because we have many more plugins than just our totaldesk. The built in chat function is integrated into the plugin. You can see examples from the screenshots here: https://plugins.db-dzine.com/helpdesk/livechat/
Hi,
Changelog not updated? Do you expect to put the plugin in the official WP repository?
Test in progress with the plugin Hide my Wordpress PRO I hope the plugin is compatible with yours?
Thank you
Hi there,
1) Changelog updated just now
2) No because we can not have paid plugins inside offical WP reposiroty
3) Hope so – please try it out
Hi ,
Okay. We sent you the ftp at 15h36
I test the plugin
Thank you
Hi,
5 Janvier 2018 15:36 Since Friday we sent you the FTP details you requested? Still waiting ?
We also sent you the French translation With the conditions
Thank you
Hello,
we had weekend, but are now back and answered all your mails
Please check
Hi,
The site is working again
Thank you
Need admin credentials :/
I submitted a report of some bugs almost a week ago without any response yet. I resent it yesterday as well. I would greatly appreciate a response on this, as I love your help desk application but it currently has several new bugs with the FAQS system including;
1. Article pages no longer show the HELPDESK WIDGET in left column. Instead these are all using the BLOG sidebar, which doesn’t show any of the FAQ topics. 2. New TOPICS not working on front end site. Shows “nothing found” error. 3. Nested TOPICS no longer showing on front end. This is an example of a TOPIC which contains many SUBTOPICS and articles, but is only showing the articles (for URL examples please email me)
Also of note in my testing I turned off all plugins except yours and WOOCOMM, and also temporarily deleted everything within my custom child functions.php. Your plugin still had the issues.
I would truly appreciate your assistance on this, as I am days from launching our new site and I have put in weeks of adding new topics and FAQs, to have to move to a new one. Thank you.
Hi there,
back from vacations now
We have already replied to your mail
Thank you so much! Works perfectly now. It was a mistake in my settings.
Great
another question is: does user need to add purchase code everytime single time they create new tickets? or just once?
Hi, when creating a new ticket I don’t see WYSIWIG working at your Demo site. is it not available when creating new ticket? or you have turned off for demo purpose?
Hi there,
the purchase code needs to be submitted per ticket.
We will add the wysiwig editor to the new ticket message form in the next update. There were some WP Core updates, that broke this.
Hi, I don’t get you. What you mean by “Please make the request yourself here on coedecanyon”.. explain how to apply for refund ?
.
Hello,
We have already sent you the login information on the site. 5 days ago Are we still waiting for support?
Thank you
We are on vacation until 3rd of Jan.
If you can not wait please request a refund.
Hi, This plugin is not working on my website coreauditsolutions.com. i can’t change version (php or wordpress or anything) because it may badly effect on my website. so please do refund.
Please make the request yourself here on coedecanyon. Thanks
I need a urgent reply plz
See my other comment
Hi, I have installed totaldesk plugin, it shows :- “WordPress Helpdesk requires the Redux Framework Please install or activate it before!”
So i just installed Redux plugin and when i am trying to activate Redux plugin, it shows :- “Fatal error: Can’t use function return value in write context in /home/coreauditsolutio/public_html/wp-content/plugins/wordpress-helpdesk/admin/class-wordpress-helpdesk-exporter.php on line 89”
Please help me to resolve this issue. If it wont work, please refund me asap !! Thank you !! Website URL : http://coreauditsolutions.com/
Hi, you need to upgrade your PHP version to at least 5.6
Hi,
I need the first ticket to start on 01.
How to change this?
Hi,
You mean the first ticket created should be the first one in the my tickets peg?
Hi
It starts in [Ticket: 1] Next [Ticket: 2] Next [Ticket: 3]
and continues…
Hi there,
you can set an order attribute into the my tickets shortcode like this:
[my_tickets order="ASC"]
Default order is DESC. orderby is set to date.
Is not it! When someone creates the first ticket, TotalDesk does not start with the [Ticket: 1] ticket. It starts with ticket [Ticket: 5626] in your plugin. I need you to tell me where I can change to get tickets [Ticket: 1], [Ticket: 2], [Ticket: 2]. It is still in the testing environment, I would change this to put production.
The ticket ID is the ID of the WordPress Core posts.
With this algorythm we match the incoming responses (email, chat, comment) to the correct ticket ID.
You can not change it 
Hello,
I would like to know if your plugin is compatible with the template here https://themeforest.net/item/helpdesk-wordpress-support-center-theme/17045854 and the plugin ARMember https://codecanyon.net/item/armember-complete-wordpress-membership-system/17785056? I speak for the layout etc ….......
Best regards
I am testing your plugin on the template
Can we return private tickets?
I do not want “customers” or “guests” to view other people’s tickets
thank you
Customers and guest can not view tickets of other people.
Hello,
We buy the plugin and we will do the test, the helpdesk-wordpress-support-center-theme template and the ARMember plugin. I hope you have a field where I can add custom URL for clients to connect from the custom page?
Does the translation into French interest you?
Thank you
Hi there,
sure please send the translations to support@db-dzine.com
Hello,
We have integrated: Status, Priority, Types, and Departments We have a problem or a “bug”, all the settings we have done there are not back up.
We buy the plugin today?
The plugin is install on the template https://themeforest.net/item/helpdesk-wordpress-support-center-theme/17045854 and with the plugin ARMember
And on our log file I have some errors? after installing your plugin?
error_log?
[24-Dec-2017 15:17:00 UTC] Erreur de la base de données WordPress Unknown column 'tt.order' in 'order clause' pour la requête SELECT t.*, tt.* FROM lien_terms AS t INNER JOIN lien_term_taxonomy AS tt ON t.term_id = tt.term_id WHERE tt.taxonomy IN ('ticket_status') ORDER BY tt.order ASC faite par do_action('admin_init'), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, ReduxFramework->_register_settings, ReduxFramework->_default_values, ReduxFramework->field_default_values, ReduxFramework->get_wordpress_data, get_terms, WP_Term_Query->query, WP_Term_Query->get_terms
[24-Dec-2017 15:17:00 UTC] Erreur de la base de données WordPress Unknown column 'tt.order' in 'order clause' pour la requête SELECT t.*, tt.* FROM lien_terms AS t INNER JOIN lien_term_taxonomy AS tt ON t.term_id = tt.term_id WHERE tt.taxonomy IN ('ticket_type') ORDER BY tt.order ASC faite par do_action('admin_init'), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, ReduxFramework->_register_settings, ReduxFramework->_default_values, ReduxFramework->field_default_values, ReduxFramework->get_wordpress_data, get_terms, WP_Term_Query->query, WP_Term_Query->get_terms
[24-Dec-2017 15:17:00 UTC] Erreur de la base de données WordPress Unknown column 'tt.order' in 'order clause' pour la requête SELECT t.*, tt.* FROM lien_terms AS t INNER JOIN lien_term_taxonomy AS tt ON t.term_id = tt.term_id WHERE tt.taxonomy IN ('ticket_priority') ORDER BY tt.order ASC faite par do_action('admin_init'), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, ReduxFramework->_register_settings, ReduxFramework->_default_values, ReduxFramework->field_default_values, ReduxFramework->get_wordpress_data, get_terms, WP_Term_Query->query, WP_Term_Query->get_terms
[24-Dec-2017 15:17:00 UTC] Erreur de la base de données WordPress Unknown column 'tt.order' in 'order clause' pour la requête SELECT t.*, tt.* FROM lien_terms AS t INNER JOIN lien_term_taxonomy AS tt ON t.term_id = tt.term_id WHERE tt.taxonomy IN ('ticket_system') ORDER BY tt.order ASC faite par do_action('admin_init'), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, ReduxFramework->_register_settings, ReduxFramework->_default_values, ReduxFramework->field_default_values, ReduxFramework->get_wordpress_data, get_terms, WP_Term_Query->query, WP_Term_Query->get_terms
[24-Dec-2017 15:17:00 UTC] Erreur de la base de données WordPress Unknown column 'tt.order' in 'order clause' pour la requête SELECT t.*, tt.* FROM lien_terms AS t INNER JOIN lien_term_taxonomy AS tt ON t.term_id = tt.term_id WHERE tt.taxonomy IN ('faq_topics') ORDER BY tt.order ASC faite par do_action('admin_init'), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, ReduxFramework->_register_settings, ReduxFramework->_default_values, ReduxFramework->field_default_values, ReduxFramework->get_wordpress_data, get_terms, WP_Term_Query->query, WP_Term_Query->get_terms
[24-Dec-2017 15:17:00 UTC] Erreur de la base de données WordPress Unknown column 'tt.order' in 'order clause' pour la requête SELECT t.*, tt.* FROM lien_terms AS t INNER JOIN lien_term_taxonomy AS tt ON t.term_id = tt.term_id WHERE tt.taxonomy IN ('ticket_system') AND t.name IN ('Annuaire') AND tt.parent = '0' ORDER BY tt.order ASC faite par do_action('wp_ajax_add-tag'), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, wp_ajax_add_tag, wp_insert_term, get_terms, WP_Term_Query->query, WP_Term_Query->get_terms
[24-Dec-2017 15:17:00 UTC] Erreur de la base de données WordPress Unknown column 'tt.order' in 'order clause' pour la requête SELECT t.*, tt.* FROM lien_terms AS t INNER JOIN lien_term_taxonomy AS tt ON t.term_id = tt.term_id WHERE tt.taxonomy IN ('ticket_system') AND t.slug = 'annuaire' ORDER BY tt.order ASC LIMIT 1 faite par do_action('wp_ajax_add-tag'), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, wp_ajax_add_tag, wp_insert_term, wp_unique_term_slug, get_term_by, get_terms, WP_Term_Query->query, WP_Term_Query->get_terms
We installed the plugin on a new wordpress installation today?
Need support
Thank you
Are this errors persisent?
Hi,
I wish you a very happy holiday season
I redid a new installation of wordpress today at 19:30 Everything works except when a prompt when it sends a ticket, the ticket is created the same user account except that user does not receive this login information? And there is a chain not translated? “Please login to view your ticket”
Thank you
Mail send with the login information of the site
Replied to your mail
Hello,
Url works, it is necessary to wait 24 / 48H because the hergerbeur to change the DNS servers
Thank you
