787 comments found.
Is the $79 per year? Is this a saas?
It is not a sass but you purchase 6 months of support and lifetime updates
all the notifications you mentioned…are they real time notifications based on sockets or Ajax or anything else?
The Push notifications are based on Google browser notifications and send instantly. Emails are also send directly.
Is it possible to add Department and Attachments in the email template?
Well currently not, but we can customize / add this feature for you on Charge. Contact us at support@welaunch.io
demo is not working. i can’t see the tickets.
Thanks for the info! We have fixed this issue now.
the problem continues
Hi… 1. Can reports be saved or exported as a PDF file? 2. Use WhatsApp for chat?
Thanks
Sorry reports are only built dynamic in HTML. You can create a screenshot however 
I’m looking to set up a chatbot feature for chat support on my site. The chatbot should answer any questions related to the site’s topic—in this case, heavy equipment—using ChatGPT knowledge rather than internal knowledge. Is there a way to have the bot request users’ emails or phone numbers after a few exchanges?
Our plugin does not support a in depth KI chatbot. YOu should use a 3rd party tool for this.
I just checked the demo and it’s great looking, just one prepurchase question though, does the plugin support the RTL designs?
Yes of course we support RTL
After adding the plugin it does not show up on brand new wordpress install. Following instructions does not seem to get the same menus as shown in your documentation images. When everything is activated TotalDesk menu does not show up in wordpress. You talk about strand theme but it’s nowhere to be found. Where does one get that?
Please see: https://www.welaunch.io/en/knowledge-base/faq/installing-our-plugins/
You need to install our welaunch plugin
Hi, will order history show up in the admin area when a guest checkout customer with no account submits a ticket with the email they used for their orders? Will those orders still show up if they make an woocommerce account in the future. I just want to make sure I can see order history for guest customers. Thanks
Unfortunately only logged in users who did an order can choose order support right now. Well currently not, but we can customize / add this feature for you on Charge. Contact us at support@welaunch.io
hi welaunch team, Would this be possible:
Someone submits a ticket
AI responds via email (automatically)
Then customer responds
and AI continues to respond (as in a thread/chain)—(automatically)?
Thanks!
We have an air Integration but not posting automatically, because we think each answer should be checked by a human agent first.
How to prevent image attachments being publicly available and indexed?
You can use any 3rd party SEO tool like yoast or rank math to do that. By default these are no index there.
But we want our images to be indexed. Just not the ones for tickets.
Is there option to set different upload folder? So we can exclude it with robots and htaccess?
That is not possible sorry
I bought your plugin a while ago on envanto, it’s been a while since you updated, it’s become obsolete now, will you update it?
We answered your email
Hello. I couldnt test on your demo site, I would like to know if some functions are possible. Is it possible to one Agent transfer a Ticket to another Agent? Cant an Admin or Agent see all Tickets that are open and see wich Agents are working on them on a Dashboard? Thank you.
Yes an agent can transfer the ticket to another agent and admins see all tickets.
Just updated the plugin to find this error, taking down the site: Composer detected issues in your platform: Your Composer dependencies require a PHP version ”>= 8.1.0”. I’m running PHP 8.2.27, changing PHP doesn’t fix it, and turning off the plugin gets the site back online.
We release an update now that will fix this issue.
Hello, I am interested in purchasing this chatbot as a live support option for users when they have a question on our website, to send a form to inquire about services or to link to information on or off the site. I have Open AI/ ChatGPT and so I can use an api BUT I don’t know how to load specific prompts into Open AI to train the chat assistant. So my question is can I insert a library or something of prompts so that the chat assistant knows what to say? For example, I don’t want to the chat to recommend another company or service, only ours. I want it to know what to do and what not to do, so can we use this plugin to add trainings and prompts or must that be done on the openAI side?
Hi there,
Unfortunately our chat is not having a AI training system integrated. You either draft all prompts manually or use an advanced chat 3rd party system.
Hello, I would like to know if it is possible to open a ticket anonymously, without having to create an account in the system?
Hi there,
yes a user can submit a ticket without an account. However for track & trace + Mail notifications a user account will be generated automatically for this reporter.
Can you help me with some questions?
This is a standalone application based on PHP and it is not mandatory to use Wordpress, I mean I don’t need Wordpress to be able to use it on my server?
My idea is to use it on an intranet using a Linux server – Ubuntu Server but I don’t want to use Wordpress. Is this possible?
If I need to change the look of the user interface (UI) do I need to use Wordpress to be able to do it?
You do need WordPress in order to run our plugin
Hi, can I add custom fields to the new ticket form (my-new-ticket)?
Hello, you can create custom fields in our plugin settings.
Hello, one of my clients get this plugin but after enabling the Live Chat, the live chat does not show on the website. How to resolve this?
Please submit a ticket on our website or send your request including your valid codecanyon purchase code to support@welaunch.io
Hello, I would like to buy this plugin. I wanted to know if the live chat works directly from my admin panel and if tickets or assistance can be managed directly from the customer account
I wanted to know if the live chat icon can be positioned in different parts of the page and if it can be set on pages other than the homepage.
Yes we can help you with custom css to change the position. Send a mail to support@welaunch.io with your site url and where you want to show / position it.
Hi, we sent you an email
