1125 comments found.
Hi, thank you for the plugin. Any recommendations on how to fix these various W3C errors which are being generated by the plugin: https://validator.w3.org/nu/?doc=http%3A%2F%2Fitc.bezahosts.com%2Fabout%2Fhistory%2F
For example, the plugin css contains code like so “color:#;” or ” border-left-color: #;”, etc. Thx!
Hi stevewest15,
Thanks for purchasing our plugin.
We’ll fix these W3C errors in the next version of our plugin. Please discus further queries in via email.
Best Regards, KiranPreet Kaur Cool Timeline Team
Hi, We are adding critical css for the above the fold through Autoptimize to optimize the site but the float nav on the right that shows up when you scroll is broken. Can you provide us the css needed for it?
screenshot1 : http://itc.bezahosts.com/wp-content/uploads/2018/01/floatnav.jpg screenshot2 : http://itc.bezahosts.com/wp-content/uploads/2018/01/floatnav-before-critcss.jpg
http://itc.bezahosts.com/about/history/Thank you for the great plugin!
At the moment I have to problems:
1) I cannot migrate the stories from the free to the Pro version. It works neither deactivating nor activating Cool Timeline (free version).
2) I cannot use the title “Timeline” for the page with the timeline.
Hi Psychosopher,
Thankyou for purchasing our plugin.
To migrate the stories from free to PRO version, You need to “migrate content” in the plugin settings as shown in below link :
https://drive.google.com/file/d/1MVNWlC9EaP7yOUpqSjSDQ9MUJ-0vMDBL/viewTo display the “Title”, Make sure you have enabled “Display Title” option in plugin settings.
https://drive.google.com/file/d/17L1NTO5HiBPhialCA4cx3MMbEaATYdOs/view?usp=drivesdkFeel free to contact us if you need any further assistance.
Best Regards, Cool Timeline Team
Thank you for the fast replay!
1) I tried to upload the plugin with FTP, but this doesn’t work. Some files could not be transfered. No idea why…
2) I installed the ZIP file, and could migrate.
3) After the installation, there is a link to the documentation. Too late! It says the free version has to be deinstalled. No stories are lost, but they do not show in the timeline. Can this be fixed manually in the database?
4) With title I mean the title of the page with the shortcode of the timeline.I changed now the slug, and it works.
I thought I found a way to fix it with updating them (with the new fields). The first one worked. After the second one no entries are shown…
Before this I was able to publish new stories. They also do no longer show.
I think I will start from scratch.
Done it! 
Hi Psychosopher,
It’s great. Feel free to contact us if you need any further assistance.
Best Regards,
KiranPreet Kaur
Cool Timeline Team
Hi, I’ve purchased the plugin, and I have an issue: my cover images are getting cropped to a square format. Not all, just some, which is puzzling. Sometimes I can solve it by uploading the same picture with different dimensions, but sometimes there is no help, and I don’t understand why is that. I am using the full image size option in the settings. So why are some cover images getting cropped like this, and how can I solve it?
Hi barbitania,
Thanks for purchasing our plugin.
We’ve used default WordPress default Image Size (Large) in timeline stories.So that we can manage stories image properly. If you would like to integrate full size cover images . You have to change one line of code in plugin file.
Please let us know the image size you want for your timeline stories. Also, share your page link.
Er. KiranPreet Kaur Best Regards, Cool Timeline Team
Thank you for the answer. I dont have one specific dimension I want to use, i want each of the images to show with their original width-height ratios. In some stories, it is working already, in some stories I cannot achieve it (i guess these are the ones that show the “Large” format). So how can I achieve that all my stories show the images with the original width-height ratio? ... Also an other question: In mobile view, the words are breaking up, like Professional -> Pro [next line] fessional. How to prevent it?
How can I share my page’s link privately here?
Please share your page link at contact@cooltimeline@gmail.com
Okay, Ive sent an email to contact@cooltimeline.com (with gmail it was not working)
Hi
Thanks for a nice plugin. I use vertical compact design in light skin, and it seems that timeline items ordered vertically with variable margin between the items.
What I mean is that the minimum distance between the items (odd or even) is not fixed. And it seems the space between them is growing with more additional items on a timeline.
Do you know the reason behind, or this behaviour is normal?
Hello,
Thanks for installing our plugin.
Yes, it happens because the stories (odd/even) adjust themselves according to the available space.
You can change the spacing between stories by simply add CSS code in Custom Styles settings of plugin as shown in below mentioned link:
https://drive.google.com/file/d/1gyZrBEazZq3j4QaxtrTEFEWb-fLW6mQM/view?usp=drivesdkFeel free to contact us if you need any further assistance.
Best Regards, Cool Timeline Team
Seems theres a but since the last update. I updated my timeline and its no longer showing. I went in and looked around and it seems the use of ASC for order is throwing it off. IF i display it as DESC it works fine.
the error I’m getting is:
Fatal error: Uncaught exception ‘Exception’ with message ‘DateTime::__construct(): Failed to parse time string (5/1/1847 00:11 am) at position 15 (a): The timezone could not be found in the database’ in /home/content/10/4253710/html/potomac5/wp-content/plugins/cool-timeline-pro/includes/ctl-helpers.php:277 Stack trace: #0 /home/content/10/4253710/html/potomac5/wp-content/plugins/cool-timeline-pro/includes/ctl-helpers.php(277): DateTime->__construct(‘5/1/1847 00:11 …’) #1 /home/content/10/4253710/html/potomac5/wp-content/plugins/cool-timeline-pro/includes/views/default.php(41): ctl_get_story_date(238, ‘F j, Y’) #2 /home/content/10/4253710/html/potomac5/wp-content/plugins/cool-timeline-pro/includes/cool_timeline_shortcode.php(179): require(’/home/content/1…’) #3 [internal function]: CoolTimelineShortcode->cooltimeline_view(Array, ’’, ‘cool-timeline’) #4 /home/content/10/4253710/html/potomac5/wp-includes/shortcodes.php(319): call_user_func(Array, Array, ’’, ‘cool-timeline’) #5 [internal function]: do_shortcode_tag(Array) in /home/content/10/4253710/html/potomac5/wp-content/plugins/cool-timeline-pro/includes/ctl-helpers.php on line 277
Hello, please help me. Content Lenght doesnt react..
Hello @zidekfilip,
I’ve checked content length settings and it is working fine on my end. It appears that the theme you’re using is affecting plugin settings.
Also, Please make sure that you are using “summary” for “stories description” attribute in the shortcode.
https://drive.google.com/file/d/12BmDblJ6Tt4-UOI5mIqwOLeeaJ85_45p/view?usp=drivesdkPlease let me know if you are still unable to fix this problem.
Thanks, Cool Timeline Team
My timeline all of a sudden started placing all of the items all over the place, even though we have it setup to display by date in DESC order.
All of the story dates changed to 2017 and even though I tried changing them back in the story settings, it does not change.
Please help. I have emailed you my staging domain URL.
Thank you!
I purchased the download for Cool Timeline Pro for $24 and downloaded it completely.
but I can’t it install in my wordpress. 1. First, I already have “cool timeline” on my page 2. can I just upgrade my “cool timeline” to pro 3. if I click “upgrade” on my page, it’s $20, but I bought the download (which is not working yet) at $24 plus $2fee, can I get refund and re-upgrade from my page later?
Thanks.
Hello @4somethingjam,
Thanks for purchasing our plugin. No, you don’t need to re-upgrade the plugin. Please make sure you’ve downloaded the plugin from codecanyon.net as shown in below mentioned link :
https://drive.google.com/a/satindersingh.com/file/d/11W8-qOv00_n7zCDzwM7xUyvUJNxtK1dh/view?usp=drivesdkAlso, If downloaded, Please extract .zip file and install the (cool-timeline-pro.zip)plugin file on wordpress.
Please let me know if you are still unable to install plugin.
Thanks, Cool Timeline Team
Hello. It appears that the description content for timeline stories does not honor line breaks/paragraph returns. Is there a way around this?
Hello @MangoldCreative,
It appears that you are using “summary” for “stories description” attribute in the shortcode. Please use “full text” for “stories description” attribute as shown in below mentioned link :
https://drive.google.com/file/d/19lcXUYwU7_4jAyMkKOQmNTGLNV0YypJ3/view?usp=drivesdkFeel free to contact us if you face any other problem.
Thanks, Cool Timeline Team
It was already set to Full Story. Like I said, line breaks/paragraph returns are stripped out.
Hello @MangoldCreative,
Please add the below mentioned CSS in “custom styles” in plugin settings panel.
.cool-timeline .timeline-post .timeline-content .content-details p
{
margin: 10px;
}
Thanks, Cool Timeline Team
I submitted a ticket on December 18th with no response.
I’ve tried to troubleshoot this issue by re-installing the plugin, all security updates are made, I’ve changed the theme to default, and turned off all other plugins, with no change.
Shortcode I am using is:
[cool-timeline date-format=”Y” designs=”design-2” type=”horizontal” items=”6” order=”ASC” story-content=”short” characters=”20” date-format=”custom” based=”custom”]
Only showing ten. I can re-order them, but still only showing ten stories after clicking the arrows.
NMD I added show-posts=”20” to the shortcode. All set.
HAPPY NEW YEAR Haley Wilkins,
We feel apologizes for delay response.
This problem occasionally occurs when WordPress default settings. Settings—> Reading–>Blog pages show at most.
Settings overrides our plugin show stories settings. Please increase this settings let me know If you are still unable to fix it.
Best Regards, CoolHappy
Hello, I have a pre-sale question. I’ve been looking high and low for a family-tree plugin. I’m developing a site for a dog breeder and I need to be able to create that hierarchy (pup belongs to mom + dad, mom belongs to grandparents, etc..) Is that feasible with this plugin?
Hi @emiliavalentina,
Thanks for showing interest in our plugin. Sorry!, Our plugin is only dedicated to timelines. But we can create custom plugin for you. Could you please share your Prototype or requirements document at contact@cooltimeline.com .So that we can take a closer look and inform you about feasible features.
Thanks in Advance! CoolHappy
This is the message I get when i want to activate plugin
Fatal error: Uncaught Error: Call to undefined method AT_Meta_Box::addRadio() in /home/sydneysw/public_html/wp-content/plugins/cool-timeline-pro/includes/ctl-meta-fields.php:33 Stack trace: #0 /home/sydneysw/public_html/wp-content/plugins/cool-timeline-pro/cool-timeline-pro.php(115): clt_meta_boxes() #1 /home/sydneysw/public_html/wp-content/plugins/cool-timeline-pro/cool-timeline-pro.php(44): CoolTimelinePro->clt_include_files() #2 /home/sydneysw/public_html/wp-content/plugins/cool-timeline-pro/cool-timeline-pro.php(712): CoolTimelinePro->__construct() #3 /home/sydneysw/public_html/wp-admin/includes/plugin.php(1897): include(’/home/sydneysw/...’) #4 /home/sydneysw/public_html/wp-admin/plugins.php(172): plugin_sandbox_scrape(‘cool-timeline-p…’) #5 {main} thrown in /home/sydneysw/public_html/wp-content/plugins/cool-timeline-pro/includes/ctl-meta-fields.php on line 33
Hi,
This fatal error occurs because your active theme is already using same meta boxes(https://en.bainternet.info/how-i-add-a-wordpress-metabox/) with older version.
In order to fix this problem. We have to access your Wordpress Admin Section. Please share your WordPress and FTP temporary credentials at contact@cooltimeline.com
Thanks!
I have just emailed my details to you. thanks
Hi Jacqi,
Thanks for sharing credentials.
I have checked your admin section and find out the bug.It was occurring due to Jellyfish backdrop plugin. https://wordpress.org/plugins/jellyfish-backdrop/
Our plugin and jellyfish backdrop plugin are using same metabox script. But Jellyfish backdrop is using too older version of metabox script. So that’s why this problem occur.
I have just deactivate Jellyfish backdrop plugin everything is working fine. Please check again and let me know if you need further assistance.
We will Happy to assist you.
Best Regards, CoolHappy
HI I have tried to install the pr version on my 3 clicks theme and it will not activate, I just get fatal error. Please can you help
hi,
I have 1 questions :
i want to hide the arrows on the timeline. It's possible ?
Hi @alnour, Are you using Horizontal timeline ?.
Yes, it’s possible to hide arrows in Horizontal timeline. Please share your page link.We will help you to hide the arrows.
Kind Regards, Cool Timeline Team
Yes i use horizontal timeline. My page link : http://centre.al-nour.fr/spiritualite/
.cool-timeline-horizontal .clt_carousel_slider ul.slick-slider button {
display: none!important;
}
Please let me know if you are still unable to hide it. Thanks! CoolHappy
Hi,
The navigation arrows will be shifted down a bit when mouse is hovered on. Please advise. Thanks.

Hi there,
This type of problem occurs when your active theme overrides our plugin styles.Please share your timeline page link so that we can check it and provide you solutions.
Thanks!
Hi,
The URL of the site: http://web.mulberrylearning.cn/ Please scroll down to at the middle page.
Thanks
Hi there,
I have checked your timeline and navigation button is fine in my end. Please clear your browser cache and check it again.
Thanks!
Thank you for your reply. Actually I did come customized CSS so the result is ok now.
It’s my pleasure.
Hope you liked our plugin and support. I would greatly appreciate if you kindly give your valuable feedback.Here is link:-
https://codecanyon.net/item/cool-timeline-pro-wordpress-timeline-plugin/reviews/17046256Thanks in Advance! CoolHappy
We have recently bought this plugin and noticed that the comment < !========= Cool Timeline PRO 2.7 =========> appears at the top of our timeline. Is this intentional or will this be removed in a future update?
File: cool_timeline_shortcode.php Line: 195
Any information would be appreciated.
Hi there, Did you any custom settings for comments in your server ?. It is not intentional. We have added this line as comment in our plugin code.But it does not show on frontend . Please share your timeline page link and your server PHP version.
Thanks!
I would like to include a shortcode on the stories content to show a button but HTML is not working even though I have selected Full content. Could you please help me?
Hi there,
Could you please share your added shortcode and timeline page link.
Hello,
Is it possible a timeline story to open in self page instead open new tab?
Thank you.
Hello,
I have had a problem whit timeline story. After clicking and returning the timeline is completely deformed. Could you help me fix this?
Thank you.
Hi there,
The current version does not support timeline story to open in self page.But you can disable story details link from timeline from settings panel.
Could you please share your timeline link. So that we can take a closer look.
Thanks!
Did you want to add back to timeline button in single story page ?. Could your please elaborate me more about your query.
Hi,
I dont want to show in search’s results the stories from cool timeline. How can i do this?
Hi there,
You can easily disable timeline stories from Search result by adding one parameter in post type settings args.
‘exclude_from_search’ => true,
Please goto this path:- cool-timeline-pro\includes And find this file:- cool_timeline_posttype.php
open it your text editor. and find this function :- cooltimeline_custom_post_type Find this array and add above mentioned attribute. );
$args = array( Save your file and check it again.
Please let me know if you need further assistance.
Best Regards, CoolHappy Cool Timeline Team
Hi there,
You can easily disable timeline stories from Search result by adding one parameter in post type settings args.
‘exclude_from_search’ => true,
Please goto this path:- cool-timeline-pro\includes And find this file:- cool_timeline_posttype.php
open it your text editor. and find this function :- cooltimeline_custom_post_type Find this array and add above mentioned attribute. );
$args = array( Save your file and check it again.
Please let me know if you need further assistance.
Best Regards, CoolHappy Cool Timeline Team
In page’s results i resolved. But, i have a problem with search top bar. This is ajax instant search result. This label show me story from cool timeline … How can disable this?
I can help you with default WordPress search settings.In order to fix this issue You have to customize or change your ajax search settings.
I disabled instant search ajax, but continue to show story from cool timeline… Why?