2662 comments found.
Hi, pre sales, it is not clear from your demo how this plugin works. For example I click on the live demo and login. I do to http://demo.fantasticplugins.com/sumo-reward-points/product-category/social-reward-points/
I would naturally think that social reward points means that I use my social sharing buttons to send a user unique link to gain points. For every visitor, register or signup of my link (referral) I gain points and I can see that in my account.
But I just get redirected to a shop page.
We are referral experts but not coding experts and my impression of your plugin is that either inviting a friend or social sharing as you have implemented it is not how it works in reality.
The best model of look at for a real world example is:
https://www.airbnb.co.uk/inviteyou will need to login first but its clear that there are only a few ways which please use:
sharing buttons (facebook, fb messenger, WhatsApp etc) with a unique link
a unique copy link function
manual email addresses that can send one message with a unique link to multiple email addresses
or importing contacts and sending a message with a unique link to multiple email addresses from gmail, yahoo, mac or outlook email addresses directly from the site.
Its really frustrating to us that no one in the wordpress community has implemented referrals correctly.
If we could find the above we would not pay 49$ but 499$.
Many thanks, Neil
Hi,
Please contact our support at http://fantasticplugins.com/support by opening a ticket. Our support team will let you know the information.
Thanks.
Hey, I would like to know if its possible to remove the “redeem your points” button and box that appears at the bottom of the cart page. I went through the settings and was able to change the text field but not to show/hide it.
Cheers
Hi,
Please follow the steps to Hide the Redeeming Points field on Cart Page,
Go to WooCommerce -> SUMO Reward Points -> Modules -> Redeeming Points -> Redeeming Restriction
- Select Hide Redeem in Redeeming/WooCommerce Coupon Field display list-box.
- Save the settings.
Thanks.
Hi there, is this plugin compatible with the Genesis Framework and child themes? I have a client looking for a loyalty program, and I want to make sure that this is compatible before purchasing.
Hi,
I would like to ask if I can set up like “reward points can be awarded immediately but the users can redeem their points only after specific time”. Is this possible?
Thank you in advance for your reply.
Hi,
- Yes, it is possible to award the points immediately.
- We don’t have the option to redeem the points after the specific time.
Thanks.
Thank you for your quick reply!
I set the order to complete the rebate, but the plug-ins did not work, please help me
Hi,
- Points will be awarded to the users when the purchased product contains points and the order status reached to the status selected in Reward Points awarded when the order status reaches multi-search field[WooCommerce -> SUMO Reward Points -> General -> Reward Points Order Status Settings for Earning].
- If you still have any other queries, feel free to contact our support at http://fantasticplugins.com/support by opening a ticket.
Thanks.
Please help! I have a problem with the plugin because it does not give customers any points. I am asking for help and possible e-mail. It’s best if you see something because maybe I did not turn it on
Hi,
Please contact our support at http://fantasticplugins.com/support by opening a ticket. Our support team will let you know the information.
Thanks.
I have a few questions:
1. How can a member see what they have earned? 2. How can you assign points to specific products? It currently does not show how many points the user will earn before they buy the product. 3. How do you assign a discount amount for the number points earned? 4. How do you assign a membership level (e.g. Bronze) to a specific to point criteria. I.E. Bronze = 3000 points Silver 6000 points Gold 9000
Hi,
Please contact our support at http://fantasticplugins.com/support by opening a ticket. Our support team will let you know the information.
Thanks.
I submitted a ticket and never heard back from you all.
do you have an update?
Hi,
It seems our support team has already replied on the day you have created the support ticket. The email might be landed in the spam folder due to a lot of factors. Please follow up the support ticket.
Thanks.
Hi, I would like to know if it possible to set that a buyer would get 3% back and that another 3% would be given to charity, but the buyer would also have the option that he could give his 3% to charity? Thanks
Hi,
- We have provided the Nominee feature which will apply partially to your requirement.
- A Customer can nominate some other user to receive the Reward Points for product purchases. The Points which they will earn will be sent to the nominated person[charity] once the order has been completed successfully.
- As of now, there is no splitting option to award the points between buyer and the nominated person. The points earned in the whole order will be sent to the nominee.
Thanks.
Hi, I’m keen to purchase the plugin. Does the plugin enable customers to share their online purchases online to earn referral points? Like..”I just bought ‘item name’ at this store.”
Hi,
This feature is not available.
Thanks.
Hi, Just let you know, the [rs_my_rewards_log] shortcode is not displaying the log and instead is displaying the shortcode text on the customer’s profile page, Thanks
Hi,
Thanks for opening the support ticket. Our support team has replied to your ticket. Please follow it up to know the details.
Hello, do you have any Christmas sale? Would like to buy your plugin!
Also, how the gift card works on your plugin, and tell me if you have Spanish translation files. Thanks!
Hi,
1. We don’t have such a sale for our plugin.
2. Gift Card
- The Site Admin can generate Voucher codes in Bulk and send it to their customers.
- Anyone who has a valid Voucher code needs to login to the site in order to redeem their Voucher code.
- Once the Voucher code is redeemed, the points associated with that Voucher code will be added to the user’s Reward Points balance.
3. Yes, we have provided the translation file for the Spanish Language using you have to manually translate the text.
If you have any other queries, feel free to contact our support at http://fantasticplugins.com/support by opening a ticket.
Thanks.
Hello thanks for your reply. About the Gift Card, is it possible to sell it online like another product on the store, and the buyer get the Gift Card with the code by eMail of physical card? I would like to sell them just like Amazon gift cards. Thanks
Hi,
As of now, it is not possible.
Thanks.
Ok thanks, Does it have widgets to show the user points and something else?
Hi,
- We have provided the Rewards Table on My Account Page which displays the information such as Username, Reward for, Earned and Redeemed points in the order, Total Earned Points etc.
- We also provided the shortcode using you can display the Rewards Table on a separate page and the separate menu to display the Reward sections which includes the Rewards Table. You can make use of it as per your needs.
Thanks.
Hi, let me ask a question. When is the woocommerce 3.2.x version supported? Woocommerce is already updated to 3.6.x version. please support the 3.2.x version as soon as possible.
Hi,
Please contact our support at http://fantasticplugins.com/support by opening a ticket. Our support team will check it out.
Thanks.
Is it possible to add a birthday gift option in the future? A customer will receive points on his birthday, including an option to add a date field to a birthday date
Hi,
Please contact our support at http://fantasticplugins.com/support by opening a ticket with more details.
Thanks.
Pre purchase question Hello , is it possible to assign reward points to external Products ??
Hi,
No, it is not possible.
Thanks.
Hi There,
I got these error in the error log:
PHP Warning: Invalid argument supplied for foreach() in /home/lazodiamond/public_html/wp-content/plugins/rewardsystem/includes/class-variable-product.php on line 286
Kindly Advise, Thank you
Hi,
Please contact our support at http://fantasticplugins.com/support by opening a ticket with more details. Our support team will let you know the information.
Thanks.
noted with thanks
Hi, I have installed Sumo reward’s points on 2 websites. But many options of this plugin doesn’t work. I have write on support service for help, but I did not have any answer since 2 weeks !
Hi,
It seems our support team has replied to your support ticket on the same day when you created the support. We hope you have received the email to spam. That’s why you might not come to know that we have replied to your ticket. As per our support system, the support ticket created will be automatically closed if we haven’t got the reply from the user after 7 days from we made a reply.
Please contact our support at http://fantasticplugins.com/support by opening a new support ticket with more details. Our support team will let you know the information.
Thanks.
Pre-Sales question: Can reward points be redeemed as a %-discount of the cart total?
Hi,
Yes, it is possible.
Thanks.
How do we control or remove the points message in the order confirmation emails? Also, a suggestion for the UI, might it be better to have all the options boxes collapsed as default?
Hi,
- We need more details about removing points message in the emails. Please contact our support at http://fantasticplugins.com/support by opening a ticket. Our support team will let you know the information.
- Thanks for your suggestion. Already we were working on it. We will include it in our future versions.
Thanks.
Hi, i’m installed this plugin on woocommerce: e-cigaretteshop.eu/ and configured, but this plugin don’t add points after shopping. Please help!
Hi,
- Points will be awarded to the users when the purchased product contains points and the order status reached to the status selected in Reward Points awarded when the order status reaches multi-search field[WooCommerce -> SUMO Reward Points -> General -> Reward Points Order Status Settings for Earning]. Please make sure the above conditions are satisfied.
- If you have any other queries, feel free to contact our support at http://fantasticplugins.com/support by opening a ticket with more details.
Thanks.
Why does [site_referral_url] not work on my site www.topdieet.nl ?
Hi,
Please contact our support at http://fantasticplugins.com/support by opening a ticket with more details.
Thanks.