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Discussion on SUMO Reward Points - WooCommerce Reward System

FantasticPlugins

FantasticPlugins supports this item

Supported

1715 comments found.

Does this plugin allow you to automatically award points for viewing certain post or page types? Can it award points for clicking on certain links?

FPAddons

FPAddons Author Team

Hi,

- It doesn’t have the feature to award points for viewing post or page.

- We have given a Point URL Module using which you can award points for accessing the certain links.

Thanks.

Hi, I have some pre sale questions:

- Can a customer choose to redeem a part of the earned points? And use these points as a partial payment and combine this with another payment method for the remaining amount?

- Is it possible to send the customer an email that informs the customer how much money worth of royalty points the customer did earn with the purchase? So not only how much points the customer earned, but also how much money these points are worth, so the customer knows clearly how much discount to expect with the next purchase? Can this information be integrated in the standard WooCommerce order confirmation email?

- Your explanation of the possibilities looks very nice graphically, but unfortunately this is not the case in the demo. Does sumo offer the possibility to use icons?

Thanks, Fanny

FPAddons

FPAddons Author Team

Hi,

- Yes, it is possible to use the points as a partial payment and pay the rest of the amount using available payment gateways in an order.

- As of now, we are displaying only the points earned on the current order in Email Notification. We make a note of it and add the shortcode to display the currency value as well in our upcoming version. This information can be seen in email notification sending by our plugin, instead of displaying in WooCommerce Order Email. Also, we have given the shortcodes to display currently available points and its equivalent currency value.

- Are you expecting Social Icons? If yes, then it is possible to use.

If you still have any other queries, please contact our support at http://fantasticplugins.com/support by opening a ticket.

Thanks.

I just found out when we use points to redeem the products and the total cart amount is over $100, it does not trigger the shipping rules.

I set the shipping rules for free shipping over $100.

How can I enable free shipping for orders over $100 even with redemption of points?

FPAddons

FPAddons Author Team

Hi,

Thanks for opening the support ticket and our support team has replied to your ticket. Please check and follow up there.

Thanks.

dreamzspl

dreamzspl Purchased

Hi, would like to get a quick clarification – is this plugin able to provide for the following use case:

- Customer (Referrer (A)) refers 1 customer ( B ) (who signs up for subscription plan) and the referrer (A) gets 1 free item per month for as long as ( B ) stays subscribed.

- Customer (Referrer (A)) refers 2 customers ( B )( B ) (who both sign up for subscription plan respectively) and the referrer (A) gets 2 free items per month for as long as both customers ( B ) stays subscribed.

Will Sumo plugin be able to track and inform of the status to the customers of such subscription / purchases from (A) and ( B )?

FPAddons

FPAddons Author Team

Hi,

- This kind of feature is not available.

- Using our Referral System, referrer can earn Referral Account Signup Points and Referral Product Purchase Points.

Thanks.

dreamzspl

dreamzspl Purchased

Hi, is this plugin compatible with the “Subscribe All the Things” Extension? (This is an official extension by Woocommerce to extend function of Woocommerce Subscription, so that subscription option is possible too for Variable Products.

Let me know. Thanks!

FPAddons

FPAddons Author Team

Hi,

It is not compatible with the “Subscribe All the Things” Extension.

Thanks.

chaosm

chaosm Purchased

Hi i use latest version. At email templates i create a new. I insert an html template and at test it sends the default you have

“Hi {rsfirstname} {rslastname},

You have Earned Reward Points: {rspoints} on {rssitelink}

You can use this Reward Points to make discounted purchases on {rssitelink}

Thanks”

I use only one template and is activated. Is this a bug or it doenst support html code?

Thanks

FPAddons

FPAddons Author Team

Hi,

It is difficult to say without checking on your site. Feel free to reach our support at http://fantasticplugins.com/support by opening a ticket. Our support team can check and let you know.

Thanks.

Hi, the prices includes full access to the plugin and features? It includes life time updates?

FPAddons

FPAddons Author Team

Hi,

Yes, the price includes full access to the plugin features and updates.

Thanks.

I am using Woocommerce Currency Convert plugin (https://woocommerce.com/products/currency-converter-widget/) which switches the currency based on the IP of the customer and Woocommerce Points and Rewards (https://woocommerce.com/products/woocommerce-points-and-rewards/), which allows customers to redeem points for discounts. For example, 10 points can be redeemed for a 1 SGD discount.

The problem is that when my customers are buying in other currencies such as RM, they are also getting 10 points for a 1RM discount. The SGD:MYR conversion rate isn’t applying. For example if exchange rate is 1 SGD=3 MYR, and 10 points=1SGD, I’d expect 10points=1SGD=3MYR.

Imagine if a customer were to:

1) purchase the product for RM 89.60 and earn 89 points 2) switch over to SGD and use the 89 points to redeem 89 SGD (instead of RM89 as it should be)

I will be essentially giving away the product and more for free.

Therefore I will require it to award only 28 points for example, whether the product was purchased in SGD for 28SGD or purchased in RM for 89.60RM. In other words, the value of 1 point should be fixed e.g 10 points = 1SGD = RM3.15.

Otherwise, customers can make use of this bug by purchasing in a weaker currency and redeeming the points in a stronger currency.

Does your plugin help in solving such issues?

FPAddons

FPAddons Author Team

Hi,

- We already tried with the multi-currency plugin and faced the same issue in the redeeming process. Hence it is not compatible with any multi-currency plugin.

- We noted this feature in our to-do list and check the feasibility in our future updates.

Thanks.

Hi, I’m confused on what this shortcode actually does? [rs_redeem_vouchercode]—Gift Voucher Field Shortcode (use this shorcode to display redeeming voucher field)

If I put it on my website page and customer enters their Rewards Code into the field, will the reward points be saved to their Account so they can apply it for later purchase or is this the field for the checkout page to use their points?

Thanks.

FPAddons

FPAddons Author Team

Hi,

- By default, the Gift Voucher field will be displayed in My Account Page. If you don’t want to display there, you can use this shortcode to display wherever you want.

- You can generate Voucher Codes in Bulk and send it to your customers.

- Anyone who has a valid Voucher code needs to login into the site in order to redeem the Voucher code.

- Once the Voucher code is redeemed, the points associated with that Voucher code will be added to the user’s Reward Points balance.

Thanks.

Is there a shortcode for REGISTER? I see shortcode for LOGIN [rs_login_link] but what is the shortcode for Register or Sign-up? Thanks.

FPAddons

FPAddons Author Team

Hi,

- Please note only registered users has the access to view and redeem their voucher code.

- If a guest user views the page where the shortcode [rs_redeem_vouchercode] has placed, they can see the alert message “Please Login to View this Page”. The Login text will be displayed as a hyperlink. Once a guest user clicks the login link, they will be redirected to WooCommerce My Account Page so that they can register and access the page.

Thanks.

Hi, this method is unacceptable because when user clicks on Login hyperlink using the shortcode, it takes them to the wordpress login page. There is no way for them to register! There has to be a way for people to register. I have enabled “allow anyone to register” as well.

How can I add a shortcode to your plugin for [rs_register_link] or add a Register link in the Wordpress login page.

Do you offer a service to configure SUMO on my site?

FPAddons

FPAddons Author Team

Hi,

Please contact our support at http://fantasticplugins.com/support by opening a ticket so that our support team can look into it.

Thanks.

sgudek

sgudek Purchased

Hello,

There is a bug/warning:

Warning: Invalid argument supplied for foreach() in /var/www/html/wp-content/plugins/rewardsystem/includes/main_functions_for_point_expiry.php on line 2442

sgudek

sgudek Purchased

Hello,

This is for PHP version 7.3, latest updates installed.

adding

if ( isset ($woocommerce->cart->cart_contents) )

to line 2442 seems to solve the issue, but would be glad if you could check as it might be related to something else.

FPAddons

FPAddons Author Team

Hi,

Thanks for your suggestion. Already, we have fixed this issue and having as a development version in our side.

If you want a development version and have any other queries, please contact our support at http://fantasticplugins.com/support by opening a ticket.

Thanks.

I saved my email template, activated it, and the test send works perfectly but the email I receive is the default Sumo email and NOT my custom email template. What could be wrong?

FPAddons

FPAddons Author Team

Hi,

It is hard for us to say without checking on your site. Please contact our support at http://fantasticplugins.com/support by opening a ticket so that our support team can look into it.

Thanks.

How can i test checkouts with Reward points on your demo?

FPAddons

FPAddons Author Team

Hi,

- If you wish to buy the product using points, then you have to use our SUMO Reward Points Payment Gateway at checkout.

Note: You should have enough points on your account in order to buy the product using points.

- If you want our plugin files for testing purpose, please contact our support by email to support@fantasticplugins.com.

Thanks.

Hi, Can you tell me if your plugin is compatible with the WooCommerce MultiStep Checkout Wizard at https://codecanyon.net/item/woocommerce-multistep-checkout-wizard/8125187

Thank You

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