787 comments found.
Is Buddypress compatible?
Hi there,
we have not tested it, but we would like you to try and give some feedback if you like.
Hello,
Our client and very interested in your plugin. Our client intends to buy 10 licenses.
Our customer tests the demo online, but against the ticket must use the comment form wordpress? Our client would prefer not to use the wordpress comment form. Comment function has been disabled Possible to add a form to reply to the ticket, instead of using the comment form to reply to the ticket.
Thank you
Hi there,
for now we will not replace the comment form functionality as we fully integrated this into our eco system.
Best regards
Hi there,
Do you have a solution ?
Best regards
Regarding what?
The reply / comment form will always be applied on the ticket pages regardless if you have set it off or not.
Hi, unfortunately my TotalDesk does not work fine. The support tickets can not be found at their URL. When i want to open a ticket i always will be redirected to “URL not found”-site. My Webite-URL is service.web-skill.de . Best regards til21
Hi there,
please go to permalinks and then click on save at the bottom.
Possible to have an answer?
Hi Daniel,
I’m having some problems with the translation of the plugin. I use Loco Translate to do that, but a few words aren’t there. To be more specific the line “Created on” and “Back to my tickets”. You can find it in the single tickets page.
I found the PHP file where i can made this translation, but i don’t know if when an update will be release, the changes will be eleminated too.
I hope you can help me.
Best Regards
Hi there,
those strings are normally available for translations. I think you only have to sync the translation template again.
I did that but it doesn’t work, i don’t know why. I sync the translation and nothing. If u want to check it out, i could send you the wp-admin access.
Yeah please send it 
Hello,
I prefer your plugin I am always interested in the plugin, make an effort to add another form to answer the ticket please As I said before, I do not use blog comments and deny the comment form. the function is deleted our website and only to make support by ticket. I can pay you to have the answer form. It just misses your plugin so that our site is finished
Thank you
Hello. Your plugin seems to be very good. But it’s giving CSS error. See attached pictures. How can you correct this problem?
http://webfox.com.br/wp-content/img.zipHi there,
could you send WP-Admin to support@db-dzine.com?
Hello,
Since I installed the new version: 1 / The list of tickets is no longer centered: impossible to center. 2 / The footer is abnormal on the page “create a ticket”.
Before the new version: 1 / The statutes, types, priorities can not be translated. 2 / It displays all products in all languages
Our website : Wordpress 4.9.1 WPBakery Page Builder 5.4 Bridge Theme 13.0 Woocommerce 3.2.5 Subscriptions 2.2.15 WPML (full, latest versions) All licenses are up to date.
Thanks for your help,
Regards,
Daniel
We will look into the WPML issue.
1 & 2) Not sure what you mean with abnormal?
We created a FAQ for WPML translation here:
https://plugins.db-dzine.com/helpdesk/documentation/faq/can-translate-plugin-wpml/1) To the center thing: You need to set the sidebar display not “none” as you do not use a sidebar.
2) Fixed an update is in queue
As from the beginning, I do not have a sidebar … Before, with the old version, there was no problem … In Bridge, all sidebars are disabled and empty widgets … I do not understand your solution …
Just set the sidebar display in our plugin settings > general to “none”.
Excuse me … It’s better … 1 problem solved !
For WPML … It’s better except the list of products where we have all products in all languages ….
An update is in queue, that solves this problem.
Super ! We will be warned by Envato ? Thank you !
Yeah you get a notification mail.
Perfect ! Thank You !
I received the update … Perfect … Thank you
You are welcome
Hello, I would like to request a refund. The new revisions are not suitable with my needs. Best regards
Hi, what exactly does fit fit your needs?
Hello, I received the update and I should like to know how to execute this update. Thank You, Daniel
Hi there,
delete plugin on your site. Download, install new and activate
ok but we do not lose the settings?
No 
When I create a ticket it offers all products in 3 languages ... I forgot a parameter? After it is the end !
What do you mean with “After it is the end !”? And what 3 languages? You use WPML?
it’s nothing, my English is very bad … I meant that after this question, I had no more questions … the 3 languages are: French, English and Russian … we use WPML … after setting up English, doing tests, we realized that the products were displayed in French in English in the form of new ticket …
We use WPML, Woocommerce and Subscriptions, the Bridge theme …
Hello,
Can we have an answer? I am still interested in the plugin, but why not integrate a new answer form, instead used the comment form?
Thank you
Hello,
I am always interested in the plugin, Why not integrate a new response form, instead used the comment form?
We have compared other plugin you are the only one to have integrated a testimonial email.
I can pay extra for
Hi.
I like this module very much.
Sometimes I have problems to login to admin page when the module is enabled, I only get transferd to the contact page for some reason. Is this a known bug?
Mike
Hi there,
no sorry. Have not seen anything like this before.
Hello, Theme Bridge with Visual Composer Wordpress 4.9 WooCommerce Where can we change the fonts, sizes and colors of frames? Thank You Regards Daniel
Hi there,
what do you mean with frames? Where do you want to change the styles in detail?
The box of form… Excuse me but my english is vers bad …. Regards
Especially the backround and the border … Thank you !
Could you send a link to the box form and what you do not like to support@db-dzine.com?
Then we will send you some custom CSS.
Thank you so much
Hi, some of the e-mail tickets go directly into the spam folder. i use a smtp plugin to force e-mail sending with office 365 is there someting extra i have to do to make sure that the ticket e-mail dont get in the spambox ?
Hi there,
this is very server dependant. Make sure your mail server is not blacklisted, check SPX protocols etc.
Hello,
Question before purchase
0) Do you have the plugin in free version? for us tested.
1) Is your plugin compatible with the template here? watch https://themeforest.net/item/helpdesk-wordpress-support-center-theme/170458542) Can we temporarily disable the FAQ options by a function on our child template, the template already offers the FAQ?
3) Is your plugin compatible with plugins here, here is the list
WordPress Backup & Clone Master ARMember – WordPress Membership Plugin WPBakery Page Builder for WordPress (formerly Visual Composer) Ultimate Addons for Visual Composer Customize Default Emails for WordPress Hide my Wordpress 3
Thank you
Hi there,
0) No we do not have a free / test version
1) Yes it should be compatible. If you see any issues you can contact us
2) Yes you can disable the FAQ Knowledge Base
3) Should be compatible. Of course we have not tested every plugin.
Best regards
Hi,
Thank you for your answers We are obliged to install this plugin here “Redux Framework” our template works without this plugin?
Our plugin does not work without “Redux Framework”.
Hi,
We tested the answer to 1 to 3, before moving forward, I still have 4 questions:
1) See the ticket: There should be a button to submit a new ticket? 2) New ticket: There should be a button to cancel and have a button to see my ticket page? 3) Reply Ticket: In the answer page should the button to submit to a ticket, button to cancel and have a button to go to see my ticket page? 4) Does this plugin support the visual composer?
Need to know? do you plan to add it in an update
Thank you
1) There is a button to submit a new ticket
2) You can simply add a widget in the sidebar with a menu to “All tickets” page
3) Only a submit button
4) Yes
HI,
2) How to “that”: add a widget in the sidebar with a menu on the page “All tickets”?
3) I’m connected to the demo, I click on the “View Ticket” to answer the ticket and I see no button to submit the answer, I see only the comment form, because that has nothing to do with answering the ticket?
And in the reply ticket: in the response page, no button to cancel the ticket?
It has nothing to do with a ticket system, without buttons answer the ticket cancel the ticket
Add functionality to your plugin?
Thank you
2) Use your sidebar to add a custom menu widget
3) Comment form is the ticket answering 
So this is the button -> COmment => Reply to ticket.
Find me another solution? We have removed the comment form with the blog are not helpful for us. We have created a site without the blog and without the comment form Commentr do?
The comment / reply form will display anyway. Even if you had disabled it in your theme.
No, we no longer use the comment form Find another solution without the comment form.
Or Sorry we are going to look for another plugin Your plugin has nothing to do with a true ticket system.
We just use the comment form as a ticket reply.
No worry – you can look for another plugin of course
I am always interested in the plugin, Why not integrate a new response form, instead used the comment form?
We have compared other plugin you are the only one to have integrated a testimonial email.
I can pay extra for
Hi There. how do u set up login details. if you submit a ticket it sets up an account but how can the user sign in as he doesnt have any details and where is the login form
Hi there,
the user gets the login details by mail automatically. Just like a normal WP user registration, but instead the user will automatically be put into the role “helpesk_reporter”.
Best regards
Hi. I dont receive any login details when i submit a ticket. all i receive is a copy of the tickets. i also have no form for the user to login
Maybe you are already logged in?
i need a resolution please as im not receiving any emails that contains login details like a normal wp user. Also i have deactivated all plugins and tested
Are you logged in while submitting a ticket? Otherwise the email will be send to the email address you type in the “submit ticket” form.
no. i have gone onto a non logged in browser. created a new ticket. I then get the following Ticket successfully created! You can view it here. We created an account for you – Check your inbox! Their are two tickets in my inbox giving me the ticket message and the status but thats it when i go to users in wp-admin i can see i am a Helpdesk Reporter but i receive no email
Have you looked into Spam folder?
yes. nothing
Can you send me the link to your form to support@db-dzine.com?
sent to support@db-dzine.com
Hello Friend.
I bought your plugin a few months ago, and I still can not use it.
In the settings the Redux Framework is always in Developer Mode.
When you make configuration changes and save, an error also appears.
See the screenshots
https://drive.google.com/open?id=1jw7gK9ZNHeZO9yl6-_xfrSYZSwFQ2Vd0and
https://drive.google.com/open?id=1ZO8g9FnwpElApfIW1mfmkhfiegO4TOqnAwaiting your response.
Thank’s.
Hi there,
please try increasing the php memory_limit and post_max_size.
If this does not help, please send WP-Admin credentials to support@db-dzine.com.
Thanks
Hi, Is there a way to send messages to individual users or groups of users without them having sent in a message, i.e where the ticket is started by admin?
Hi there,
not quite sure what you mean. Could you give a detailed example?
Sorry if that wasn’t clear. I meant is it also possible for an admin to open a ticket by sending a message to a registered user. If so, can a message also be sent to a group of users at the same time.
Example: Admin sends message to user and this opens a ticket to which the user can, optionally reply.
Ah okay. No this is not possible right now.
Hello, Excuse me but my english is very bad. Our project is to create a website with Woocommerce and the Subscriptions addon. We want to install ticket support and FAQ’s as your plugin. We have 5 questions for to be sure : 1 / It is necessary that the customer connects to his WooCommerce account to access the assistance. I know but I want to be sure. Is it possible ? 2 / In this case, is it possible to leave the FAQ’s to the public? 3 / The site will be in 3 languages (French, English and Russian). No problem with WPML? 4 / Go make sure your plugin updates for compatibility with newer versions of Wordpress, WPML and Woocommerce. We buy all licences every years … 5 / Can we change colors and fonts? Thank you very much, Daniel
Hi there,
1) You can create tickets without having an account. But with an account you can create tickets for your “order” or a product question e.g.
2) The FAQ can stay public of course
3) No Problem
4) Yes we do
5) All styling does not come from our plugin. It is theme dependent.
Best regards
Hi, Ok, we will take your solution. Thank you for your answers. Regards, Daniel
