787 comments found.
Hi,
I’m having trouble displaying the left sidebar.
The left sidebar disappeared and when I click the article it shows the default right sidebar of my theme.
Link of the error demonstration video. https://youtu.be/-wwMPokvg6A
Sorry for my English!
Hi,
have you activated the “Use Theme Template” option in advanced settings? Then turn it off.
Also: Try saving permalinks again, check the sidebar position in our plugin settings.
Can I make a detailed report about an agent?
Hi there,
what exactly do you need in this report?
Agent statistics from Date to Date: Assigned (300) Solved (250) Pending (50) Average rating (3 of 5)
...
Not possible right now, but you could easily do this with the excel export of tickets 
i would like refund because plugin does not fit my needs, i thought was as any live chat plugin but people cannot chat if are not logged and that does not work for me
Sure! Accepted
Hi,
Is this product a Plugin or Theme? I can’t figure out. I’m looking for a support desk theme and I wanted to see if there are others than this: https://themeforest.net/item/ticketlab-ticketing-support-knowledge-base-wordpress-theme/19596471 before buying it.
Thank you
Hi there,
no this is a plugin. The theme we used on our demo site is called “Total”.
Best regards
Hello, good morning, I would like to request the refund of the plugin I bought, it did not work out in my project.
Hi there,
you need to make the request your self
where do I do that?
hello, I have a problem – Cant Activate – Fatal error: Can’t use function return value in write context in /home/ineclectico/public_html/wp-content/plugins/wordpress-helpdesk/admin/class-wordpress-helpdesk-exporter.php on line 89
Hi there,
seems like you are on an old PHP version. Any chance you can upgrade to PHP 7? Or at least 5.6?
Best regards
yeahhh now works
Great! If you like our support we would be happy about a review
hi, I got a question how I can set up the page new ticket and my tickets? I was looking for some information on your website but I cannot see about that, thank you very much.
Hi there,
you just create 2 pages and place the short idea inside them: [my_tickets] and the form shortcode. You can find shortcodes in our setup guide or in the plugin settings.
hello, Can i Change the names ( my ticket, new tickets ) Can I create a user and create a ticket for him? . Then send to my client his username and password so he can see the tickets?
Thanks
Hi there,
you can change names via Loco translate. You can also create a user account for your client, set him as role reporter, and create a ticket for him inside the backend.
Hi, i have the problem, that the live Chat plugin does not work correct. Often messages are sent two or three times. Can you please fix this error? The error occurs under Chrome and also Firefox. My license code: 29dbda29-b882-4ee3-a5d1-7aed358dd050 – 15 Oct 2017 REGULAR LICENSE
Hi,
Is this product a Plugin or Theme? I can’t figure out. I’m looking for a support desk theme and I wanted to see if there are others than this: https://themeforest.net/item/ticketlab-ticketing-support-knowledge-base-wordpress-theme/19596471 before buying it.
Thank you
Hi there,
no this is a plugin. The theme we used for this plugin is called “Total”.
Best regards
Hi there, 2 quick questiona before buy…
1. Any chance to add guest tickets? Means user dont need to register to create a ticket. 2. I need to sync this with my existing users base that is outside wordpress, any api, webservice or system to allow me pass my users info to the plugin so user dont need to re-register and system recoginizes them?
Thanks
Hi there,
1) Users can submit tickets without being logged in. But an account for the user will automatically be created.
2) Not really related to our plugin. I mean WordPress has an own api to sync users. See here: https://developer.wordpress.org/rest-api/reference/users/
Hi,
I am getting the attached error as soon as I activate the plugin and I am not able to access my website post activation
https://screenshot.net/69llmb3Hi there,
looks like a Theme issue. Your theme seems to be using a very old version of the tgmpa plugin, that does not check if the class exists.
Please contact your theme developer to update the tgmpa plugin
Hi,
Our theme doesn’t have tgmpa plugin. And right now I am not able to use this plugin and I would like to apply for a Refund.
Indeed your theme has it. See the error: it gets declared in themebox/framework/class-tgm-plugin-avtivation.php. And this file needs to be updated with newest version from here: http://tgmpluginactivation.com
If you can send over FTP wen can update it, but to be update safe, your theme developer should update it
Hello,
Thank you again for the update. Overall very good plugin.
1) A question when you create a ticket you have option “Leave a comment” How to disable it? Why not add a “on” and “off”
Why did you add a comment form? I do not understand
2) Need css style here, image attached? https://img15.hostingpics.net/pics/569784201710171803.pngThe fields are too stuck, one next to the other.
3) It is still missing, five chains in the pot file on the reports page
“Date Filter” “Unassigned” “Waiting” “Yes” “Submit”
4) In the ticket form does not have the “Priorities” option?
5) On demo in Status, Priorities, etc … You have the function “Thumbnail” how to add it
6) Creating a ticket works We have attached an attachment in the ticket in the admin I see no attachments? Is it necessary to activate a function
hello,
Error in the administration dashboard: I see that you have always resolved this bug We read the reviews some people here, had the same problem, 2 months ago and not resolved since.
I also get this error when activating the plugin:
Will you help us yes or no?
[17-Oct-2017 16:56:26 UTC] PHP Warning: Invalid argument supplied for foreach() in /public_html/dev/wp-admin/includes/dashboard.php on line 660
I think, you need to improve the layout and navigation.of the plugin
1) A question when you create a ticket you have option “Leave a comment” How to disable it? Why not add a “on” and “off”
Why did you add a comment form? I do not understand
2) Need css style here, image attached? https://img15.hostingpics.net/pics/569784201710171803.png The fields are too stuck, one next to the other.
3) It is still missing, five chains in the pot file on the reports page
“Date Filter” “Unassigned” “Waiting” “Yes” “Submit”
4) In the ticket form does not have the “Priorities” option?
5) On demo in Status, Priorities, etc … You have the function “Thumbnail” how to add it
6) Creating a ticket works We have attached an attachment in the ticket in the admin I see no attachments? Is it necessary to activate a function
Hi,
0) Working on this
1) You should turn off comments for this page. Check discuss settings or if your theme support is, your page settings to disable comments
2) Yes – if you can send over WP-Admin to support@db-dzine.com we can help you with that
3) We will add them asap
4) No because priority should be set by an agent, not by the reporter. What do you think=
5) Theme related. This has nothing to do with our plugin
6) Please look into the ticket in the backend in the metabox “Attachements”. Is there nothing?
Hello,
0) So if I understand correctly, you’re working on the administration dashboard error?
[18-Oct-2017 02:15:57 UTC] PHP Warning: Invalid argument supplied for foreach() in /public_html/dev/wp-admin/includes/dashboard.php on line 660
1) As I said before, I test the plugin with the default template of wordpress After the end of the test I install it on the template div.ou avada I’m talking about a function on your plugin?
2) The mail is sent
4) The best and give them the choice to the reporter the priority of are ticket
6) No image in the metabox “Attachments”.
Best regards
Hi,
Since we have not heard from you since We have removed your plugin, bug and unresolved error to date
As agreed I ask for full refund I can not work with a plugin like that I’m sorry
Thank you
Refund accepted Sorry for all the trouble with it!
Hi, I got totaldesk and I get this warning when I activate the plugin how do I solve it? affect the operation of the plugin?
Redux Framework Notice: There are references to the Redux Framework support site in your config’s admin_bar_links argument. This is sample data. Please change or remove this data before shipping your product.
Thank you
Hi friend,
this does not come from our plugin indeed. It seems like your theme or some other plugin also uses the redux framework for their options panel.
You could look through for any other option panel and then contact the author of this to fix it
DEMO not working
Hi there,
what is not working?
DEMO
For us it is working. What exactly does not work?
Please clear cache and try again.
Hello,
Question before purchase
I’m also interested in your plugin, but is it compatible with the model Classiera – Classified Ads? Classiera is an online classified ad model. Can I install it on the same model or install alone ?, I prefer to have everything on the same model. Is it compatible with all other premium plugins?
Thank you
Hi there,
there is a tutorial if your theme should not be compatible: https://plugins.db-dzine.com/helpdesk/documentation/faq/override-templates-theme-support/
Hello Support; how can I create my article list like this https://faq.buffer.com/category/171-plans-pricing
Hi there,
you can create a new topic and place the FAQs under that. Then you only need to remove the short description and the link via custom CSS:
.wordpress-helpdesk-faq-excerpt, .wordpress-helpdesk-faq-link {
display: none;
}
where exactly I am pasting this CSS code. Please provide the file name. Thanks
Hi there,
under advanced settings > custom CSS. Or in your theme for custom CSS.
got it. thanks
Hi, I want to know if the plugin has the option that the user can track their ticket. Thank you
Hi,
what do you mean with “track”? Can you give an example?
yes, it is when the user can see the progress of his ticket by entering the number of this to follow up
A normal reporter has the my tickets page, where he sees all his tickets. He also gets notified via Email for new updates on his tickets.
Hope this answers your questions.
Si, el seguimiento tambien puede realizarse por el id del ticket en el chat verdad?
No espanol. sorry
hi, i just purchase and install your plugin for my wordpress website. installed all the necessary third party plugins too as per your instruction but after the installation, the settings option is not coming up. here is the screenshot for the screen, please take a look and let me know what i need to do to fix this:
https://snag.gy/MPxGR4.jpgthanks amar
Hi there,
have you installed the Redux Framework? If yes, please check if you have admin credentials and have the “manage_options” capability.
hi, yes both redux framework is installed and also admin ”,manage_options” is on. still i am not able to edit setting as the option is missing. so please let me know what to do.
This is really strange! Can you send us WP-Admin & FTP credentials to support@db-dzine.com?
Thanks
i just email all the detail to your provided email address so please check that
Thanks! Please see our email reply, that this is a theme related issue.
You should get in contact with your theme developer.
Hi, i have a problem after login. Just after login, redirects to /my-account (thats good) but this page is blank. I need reload for see the real page… Help please
Hi there,
please install just released version and try again.
Works fine!!! Thank you!
We are working on this right now. Have a big update in planning.
