Hola,

Si, el add-on para RedSys esta disponible!

Por favor contactame usando el formulario de contacto de mi sitio web. Estoy preparando la venta en hotelwp.com pero ya se puede comprar directamente conmigo

Un saludo,

Aurelien, HotelWP
(Looking for a theme that includes HBook? Check our theme Adomus)

Hi Petr,

If you are using the [hb_rates] outside of the accommodation page, you need to specify the accom_id. For example: [hb_rates accom_id=”1” type=”adult”]

If you need further help with that, could you please contact us via our support request form please? Make sure you include WordPress admin login details as well as mentioning the page where you test, so we can advice you better?

Aurelien, HotelWP
(Looking for a theme that includes HBook? Check our theme Adomus)

Hello,

Thank you for your interest in HBook plugin.

HBook supports PayPal Express Checkout. Integrating with Payflow would need customization.

If you have other pre-sales questions, please de not hesitate to ask.

Aurelien, HotelWP
(Looking for a theme that includes HBook? Check our theme Adomus)

Hello,

Thank you for your message. This is not a known issue. If I understand you well, some clients receive the confirmation email while other don’t, am I right? I would recommend to double check that you have added a “reply-to” field in the email templates, to contact your host provider to check any filtering on their side and maybe to try to send emails using SMTP instead of wp_mail function (there are plugins for that).

If you need further help from us, would you please renew your support? Thank you for your comprehension.

Kind regards,

Aurelien, HotelWP
(Looking for a theme that includes HBook? Check our theme Adomus)

Hello,

Thank you for your interest in HBook plugin.

Current payment gateways for HBook are PayPal (PayPal Express Checkout) and Stripe. We as well have an add-on for RedSys payment gateway (Spanish payment gateway).

If you wish to add another payment gateway, it requires coding the integration. Solid coding knowledge is needed.

To add a payment gateway, I would suggest to study the API documentation given by the payment gateway and to check the two different payment gateways already integrated to HBook as they are examples of the two different type of payment process :

• the customer stays on your site to pay (ex: Stripe)
• the customer is redirected to the third-party payment provider to pay and then re-directed back to your site (ex: PayPal Express Checkout)

Please note that support does not include plugin customization. Thank you for your comprehension.

Aurelien, HotelWP
(Looking for a theme that includes HBook? Check our theme Adomus)

Hi sir, thank you for the details information. I more question, did the ical sync manually or automatic?

Hello,

The iCal sync is done automatically.

If you have other pre-sales questions, please do not hesitate to ask.

Regards,

Aurelien, HotelWP
(Looking for a theme that includes HBook? Check our theme Adomus)

Hello,

Thank you for your feedback and for your patience!. Yes, I wish to do that when adding filters to the search form. It is on the features to come in one of the next versions. Some other features have been added to HBook before that as they were given priority. Thank you for your comprehension.

Kind regards,

Aurelien, HotelWP
(Looking for a theme that includes HBook? Check our theme Adomus)

Hi,

I guess you have set a “Maximum selectable date” in HBook > Misc > Opening date.

If you need further help, may I ask you to renew your support. Thank you for your comprehension.

Aurelien, HotelWP
(Looking for a theme that includes HBook? Check our theme Adomus)

Hello Peter,

Thank you for your interest in my plugin.

iCal can be set either one way or two ways. So you can set HBook so you only import reservations from external calendars/booking platforms or only export reservations to external calendars/booking platforms or both ways. Hoping it makes sense!

Regards,

Aurelien, HotelWP
(Looking for a theme that includes HBook? Check our theme Adomus)

Hello,

Thank you for your interest in HBook plugin.

Yes, you can set minimum stay depending on the check-in day. HBook can be set with booking option as you describe: either Friday-Monday, Monday-Friday or Saturday-Saturday. All good

If you need help with the set up, please do not hesitate to get in touch via my support system.

Aurelien, HotelWP
(Looking for a theme that includes HBook? Check our theme Adomus)

Hello Satoyou,

Thank you for your interest in HBook plugin.

I am happy to answer yes to all of your questions! It is possible to achieve all this with HBook.

If you have other pre-sales questions, please do not hesitate to ask.

Best regards,

Aurelien, HotelWP

Hello,

Thank you for your interest in HBook.

Yes, HBook supports iCal synchronization which means that you can have a two-way synchronization between your website and other booking platforms as booking.com and AirBnb. This will be done automatically and will save you the manual work of keeping several platforms up do date, as well as preventing double bookings.

If you have other pre-sales questions, please do not hesitate to ask.

Best regards,

Aurelien, HotelWP

Hi,

With the current version of HBook, it is not possible to offer filters and sort in the list of results displayed after a search. This is a feature which I have in mind to add in a future update.

Kind regards,

Aurelien, HotelWP

Any turnaround? Like tags or advanced custom fields?

Hello,

You can decide in which order the accommodation are displayed to your client as they are shown in the same order as they appear for you in the admin page Accommodation. You can change this order simply by editing the date of creation of the post.

If you wish to offer the client a way to filter or sort the results, this need customization of HBook. There is no real workaround here but coding is required.

Best regards,

Aurelien, HotelWP

Hello,

Thank you for your interest in HBook plugin.

In the description of each room, be it in the result of a search or when displaying a list of accommodation types, you can include a gallery. To do so, two options for you: - using the default WordPress gallery shortcode: [gallery ids=”1,2,3”] - use the shortcode of a gallery plugin

If you have other pre-sales questions, please do not hesitate to ask!

Best regards,

Aurelien, HotelWP

Hello,

Thank you for your interest in HBook plugin.

1. HBook works per room/property basis and does not work per bed. This is why it is directed at hotels, B&B, campsites, holiday homes, apartent rentals… but not really for hostels.

We have clients who choosed to use HBook for hostels and they use different workarounds to make it work for their needs:

• set more accommodation types than what you actually have to offer: “1 bed in dormitory”, “2 beds in dormitory”, “3 beds in dormitory”, “4 beds in dormitory”... You might not wish to show all options when the search is for one or two persons for example. To achieve this, you can set a minimum occupancy and maximum occupancy so only some accommodation types appear in the results. 
• link accommodation types. So if someone books “2 beds in one dormitory”, then 2 beds of “1 bed in dormitory” type are automatically blocked. Note that you will still have to update availability manually as HBook will not be able to adress all situations with this (as there are many cases to adress in a hostel like case).
• you might wish to set HBook so it works as a booking request system. You will set that a reservation needs to be confirmed before dates are blocked out in the calendar and set payment options as “Customer do not have to pay online”.
• if you wish to take payment, you can set HBook to ask credit card details at the time of the reservation but charge at a later stage. This is only available with Stripe payment gateway. See here in the knowledgebase.

2. HBook does not have WooCommerce integrated yet. Current gateways are PayPal, Stripe and RedSys(add-on for Spain). Adding another payment gateway means coding or hiring someone to code the integration. Note that you can set HBook with payment taking place offline (bank transfer, on arrival…).

3. Yes, you can block accommodation or enter a reservation from the back-end. No problem at all with this!

Hoping you will find out a way to use HBook in your situation.

Aurelien, HotelWP

Hello,

Thank you for your feedback. It is not possible at the moment to have emails sent automatically “x” days before check-in or after check-out date.

In next version, it will be possible to set other email templates that are not linked to any action. You will then be able to select directly from the reservation which email to send and to customize it if you wish before sending. Is it not exactly what you are after but it is a first step.

Kind regards,

Aurelien, HotelWP

Can those be automated or do you mean they will have to be sent manually?

For the moment, they will need to be sent manually. I have in mind to add other options for email sent automatically as for example the number of days before check-in or after check-out but it will probably not be added to next version. Thank you for your patience!

Best regards,

Aurelien, HotelWP

Hello,

Thanks for the update. Glad to know that you could get sorted with this issue.

Unfortunately, it is not possible to change the date format in the back-end without customization. The format “yyyy-mm-dd” is how it is saved in the database and it would need coding to change the back-end display. It is something I have in my wishlist for future development. However, I can not guarantee that it will be added soon. Thank you for your comprehension!

Best regards,

Aurelien, HotelWP

Hello Aurelien,

Can you tell me which file contains date format for back-end? I will edit it by myself.

Thanks

Hello,

If it was as simple as modifying one file, I would have modified this already!

The format “yyyy-mm-dd” is the MYSQL date format. You would need to create two functions: one that modifies this format to “dd-mm-yyyy” and the reverse function. Then, you would need to call the first function before displaying the date in every single place where the date is displayed in the admin pages “Seasons” and “Reservations”. When there is a date selection from the back-end (date picker for seasons and reservations added by the admin), you will need to use the second function as the date needs to be saved in MYSQL format in the database.

All files for the admin pages are located in hbook/admin-pages

Please note that support does not include code customization which means that I will not be able to help you much more with this. Thank you for your comprehension!

Best regards,

Aurelien, HotelWP

Hi,

With the current version, it is not possible to display the amount of the fees in the emails. It is shown in the price breakdown and in the screen confirmation. It is a feature that I have on the wishlist for future developments. Thank you for your patience!

Kind regards,

Aurelien, HotelWP

what would be perfect is times available such as 7am – 3pm and 6pm-midnight; for any given day.

Hello,

Thank you for your interest in HBook plugin.

I am afraid HBook is not suitable for events that take place on a single day with specific hours. There need to be at least 1 night between check-in and check-out date, as it is a product which is mainly for hotel industry.

Best regards,

Aurelien, HotelWP

Perfect, so i will buy now, thanks for your quickly response. Regards. A bientôt

autre demande sur votre support, je suis dans la mise en ligne, un petit bug sur l’agenda. Merci. Regards

Bonjour,

J’ai bien reçu votre demande et j’y répondrai au plus vite. Je suis juste de retour d’un break après le premier de l’an et je répondrai demain à toutes les demandes de support en attente (je suis le seul à m’occuper du support en français…). Merci de votre patience.

Cordialement,

Aurelien, HotelWP

Hi,

You can edit the file booking-form.js file which is located at the following path: wp-content\plugins\hbook\front-end\js

Go to line number 398 and you will find the code as shown below.

window.open( $( this ).data( ‘accom-url’ ), ‘_blank’ );

You can change the _blank to the _self and save your changes and then check again.

Best regards,

Aurelien, HotelWP

Thanks you!!! Will be great if in future updates you can add discount codes =)

This is exactly what I am currently coding.

Have a great week-end!

Aurelien, HotelWP