2616 comments found.
Hi. I have bought this plugin by another account. If we set visible settings for users that already logged in, and use wordpress login system, when users that not logged in wants to see the page that have a chat shortcode, automatically redirect to wordpress login page. And if your theme has a own login form, like woocoomerce login form, redirection continue and continue to infinite. Are you test this AWESOME ACTION Before????
Hi, this should not happen please send wp accesses to support@schiocco.io and I will check. Thank you
Just put chat shortcode in footer section and see what happen. I do this to make chat visible in all pages.
I have just purchased the support board for wordpress and find that it does not work right out of the box like you described.
Please advise if there are any additional instructions other than those at https://board.support/docs/wp/#settingsI need further instructions for setting up the chat and help desk for users.
Hi, that the only doc but the plugin should work out of the box, you should just insert the shortcode and done. What is exactly your problem? Thank you!
Hi, we also have an issue with the WordPress user displayed as NULL in the admin. Seems we are not alone on this issue. Can you please supply us with a temporary solution? Best regards.
Hi, please send wp accesses to support@schiocco.io and I will check. Thank you
Just sent, thank you.
Hello, In the ticket section every users it’s displayed as null I sent an email with all the details and a credential for my WP Thank you Lorenzo
Hi, please send wp accesses to support@schiocco.io and I will check. Thank you
Ok I check now
Hi, checked. I fixed the problem. You need to clear the browser cache. Thanks
Can you write please some lines on about the problem, just curius, in future if i need to made a clean installation i can fix the problem by myself 
Hi, the function sb_ajax_init_user was loaded for not logged users. But this will be fixed on future release 
Thank you! Also there is a way to disactivate the auto scroll every time a people send a message? I searched it in setting and in the .js but i’am not sure what to edit.
This happen also on https://board.support/ live demo or chat?
it happens with [sb], every time an user send a message a weird scroll happens, and also sometimes the messagges are duplicate
HI Presale question what If I want to capture subscribers or email ids from support chat can I integrate them directly to mailchimp or any other service? or should I use external plugin or how does it work?
Hi, you can not integrate it to mailchump directly but you can get the user email in 2 ways:
1. Ask registration for start the chat. 2. With the follow-up message you can ask user email.
Thanks
Hello this is the second time I request support do you provide support for the support board plugin or not? so if not I will request a refund thank you
Hi, I don’t understand on last request I gave you support within few hours… Y
Hi, after the JSON error, now all WordPress users are stuck as “test-user” and show as “null”. How can I fix this?
Also, how can I stop chat from automatically opening once chat content is loaded? It keeps opening even if I do not click it to open.
Thanks!
Hi please send wp accesses to support@schiocco.io and I will check. The chat open automatically if you have active the welcome message or if the last message of the chat is from the support.
Hi, I am using bot, so “support agent” always replies to user. How can I make it so it only opens once after support agent replies? Thanks!
I not understand the problem sorry. Can you clarify?
Every time that I send a message I have to use a credit of Slack? Means I have to pay for the script and also keep paying to use? How works that? I don’t understand very well.
Hi, if you want use the Slack full integration yes. Otherwise you can use the admin tickets area of the plugin without Slack. Slack prices are here: https://board.support/slack/prices/
If you have further questions not hesitate to contact me.
The only way to automate messages, including the first message to user is using SLACK?
Hey, answer question above please…
Hi no, the auto messages are by the bot not slack
Hi, I’m happy to let you know that the Slack full integration is now free to use! Forever!
Hello good morning, you can create automatic responses as it happens on the following website. https://www.cliengo.com/
Hi, yes you can by implementing a bot that reply automatically to users messages. You need to create the bot with https://dialogflow.com/
Hello, my site is still a development site. I’ve integrated your plugin to slack on a channel called #livechat and tested the chat works, which as expected opens a new channel per user. I then purchased 1000 messages from you and carried on working on other areas of the site. In that time my team have been using the normal #general channel to discuss projects, then today we received a notification in the #general channel to say our credits are running out. This is just in slack messaging on a channel that is not integrated with your plugin, so why is it using our purchased credits?
Update: This out of credits notification appears on all channels. It seems any message on any channel in slack is using our purchased credits. No wonder the free 200 got used so quickly.
Hi,
I’m sorry for the problem. I resetted your credits counter to 0 so you now have other 1000 messages. I will investigate the issue but for now I advice you to use a dedicated Slack account for the chat.
Thanks
Hey dude!! The avatar is not showing 
(null) how can I fixed?
Hi, please send wp accesses to support@schiocco.io and I will check. Thank you
Hi, I was wondering how can we do to when we receive a email from our client to make email html format ?
Thank you
Hi, currently only text emails are supported. You can still use the breaklines by press ENTER instead of use the <br> code. Thanks
ok
Do you plan to improve your slack plugin Like to answer to a comment from slack ?
How can I put my support board in english ?
Hi, for HTML email try to insert this code into the index.php file of plugin or functions.php file of theme:
function wpse27856_set_content_type(){
return "text/html";
}
add_filter( 'wp_mail_content_type','wpse27856_set_content_type' );
I don’t understand the Slack question. The chat should be already in english, it’s the default language. But if your site use another language also the chat will use that. All languages are managed by the core functions of WordPress.
I found it for the language and Slack
Hi, I’m happy to let you know that the Slack full integration is now free to use! Forever!
Hi, I have updated to new v1.2.1 and it has made nothing load. I have debugged and cannot find any errors. None of the shortcodes load anything, it is just blank. I also got JSON error about tickets and deleted them. I cleared all caches, disabled minify/combines, and anything else that would possibly interfere. Any idea how to fix? Thanks
Hi, figured out the issue. It was browser cache that wasn’t clearing properly. All good now. Any update when support board will be in real time like chat?
Hi, ok good. I should implement the real time within 1 month. Thanks
can i build a saas tool out of it and charge end users?is there users registration?
With extended license you can insert the item into a commercial product but you can not create another chat system with this plugin and charge the users
Hi!
The SAAS version is now available, for more details please contact us at support@board.support or visit https://board.support/saas
Thank you!
but you told me that I could use it on several web pages
You can use it in every page you want.
I need to use the plugin in several domains (different domains) since I have several web domains. what should I do?
If you have different websites for other clients you should buy 1 license for domain. You need to install the plugin into every website. The admin is different and dedicated for every website. With Slack integration you can unify all the support conversation into the same Slack account.
Hi, I’m happy to let you know that the Slack full integration is now free to use! Forever!
I would like to install the plugin on several of my web pages (the ones I own) and I would also like it to work on my clients’ web pages.
please confirm me if possible with a single license, so buy the app now.
Thank you.
You need to buy 1 new license for every client, and 1 for you. Thank you
but you told me that I could use it on several web pages
If the website is only 1, yes you can in all the pages. If different websites / domains you can’t.
Hey guys. Great plugin but two things missing: 1- An option so we can add the chat to all pages 2- Access to the chats for store managers, for example, so they can provide the help customers need.
Everything else is looking good
We will add 1. shortly
Cool! Is it working on 1.2.1? How can i give access to store managers ?
Hi not on 1.2.1 but within some week for sure. To give access to someone just create a wp admin account for him
Cant do that :\ I ve tried one or two plugins to manage permissions but no luck. Do you know any plugin to add the access rights for the backoffice access?
I don’t understand, you can not give a wp user account to your store manager?
i cant give admin rights to the store manager
I Understand. I will try to find a solution within 3 days and will let you know
Okay thx!
Hi I created a solution that allow also subscriber wp users type to access the tickets. Please send to support@schiocco.io FTP and WP accesses and I update you plugin. Thank you!
Hey,
I seem to be having an issue with the Slack Integration. We connect the plugin to slack, select a channel and input the key and channel ID. We seem to receive messages in Slack, but not on the chosen channel. It creates a new channel for that user. Then when we reply to the message, it does not appear on the website.
Help or guidance much appreciated.
Thanks, Chris
Hi, it’s correct a new channel for every user. But you should be able to send to website, please send wp accesses to support@schiocco.io and I will check. Thank you
Thanks, I have sent an email
HI, I should fixed the problem (also file attachments) I disabled Prevent PHP execution security tips on Defender plugin. This must be disabled. Thanks
Please try now to use Slack.
Ok I will reconnect to Slack and try again as it does not push messages to Slack.
Ok that seems to be working now. I get a new channel for the chat and I can respond which appears on the chat app. However the guest channel did not appear for my business partner in their Slack app, why could this be?
The conversation can not be processed JSON parser error. The common cause is due to a special char into the conversation. Delete all the tickets for fix the problem, all your tickets will be deleted. Delete all tickets CONVERSATION RAW TEXT 下午8:46:17”,user_id 883999”}]}]
Hi, please send wp accesses to support@schiocco.io and I will check. Thank you
How mail did not reply.
I don’t have a WordPress website. My website is PHP, would this still work on it?
Thanks.
Hi, you need to buy this for PHP: https://codecanyon.net/item/support-board-chat-and-help-desk/20752085
This item was featured on CodeCanyon
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