22698 comments found.
Hello, The Visual Composer which comes with the theme does not have a license of it’s own. To activate the license and to avail auto-updates, you should purchase the plugin directly through us: https://vc.wpbakery.com/
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
Hello, i’m having trouble with visual composer + wpml on safari. The mansonry grids are loading but then displaying nothing.
Cleared cache in all browser but nothing seems to be working
Hello, Please make sure that you are running the latest version of Visual Composer which is 5.2.1. If the issue still persist, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
I have tried to install visual composer 5.2.1 to my theme, however it give me an error of no plugin zip found, then i unzip the zip files and upload the JS_composer.zip to install. However, this time round, it show me a error 404 page “Sorry, the page you were looking for doesn’t exist!”.
Can you kindly advise how can i install Visual Composer properly?
Hello, please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
If I purchase Visual Composer Plugin, Am I going to use it forever even if there is updates appears am keep using it without payment? I want to know that before process payment. Please explain to me before anything.
Hello, Yes, the plugin updates are free for lifetime. You need to only renew the support if you need any guidance from our support team in future.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
Thanks Very much.
https://forums.envato.com/t/nested-item-visual-composer/127473
Hello, It might be an issue with extend classes at the end which might not be executed. If the issue still persist, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
I got your plugin with theme so i don’t have a access to your support forum, but i am a developer so i want to create own widget 
Hello, as you got Visual Composer within a theme, you will need to contact your theme author for support or use Visual Composer support at support.wpbakery.com (You will require a direct license for Visual Composer support access).
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
Hello
What are the limits of the functionalities of non-activated version compared to the activated version? Are there any differences in functionality?
Hello, The non-activated version will not have an access to template library and the auto-updates.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
Hi
Please change i.icon css to something else as
i.icon {
display: inline-block;
width: 16px;
height: 16px;
line-height: 16px;
vertical-align: text-top;
margin-left: 5px
}
Your i.icon css is interfering with theme css that also use i.icon
Hello, We already plans to prefix the icon classes in future, so that to minimise any interference with the generic theme classes.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
How do you reinitialize the animations that are set through VC? I need to reset the animation after I have removed an element, and I cannot determine where the plugin checks if the element should be visible.
Hello, We use animate.css for the animations: https://github.com/daneden/animate.css which currently does not support re-initialization by default. It might be possible with some custom js by calculating the scroll position and then comparing it with the screen-size to re-add the CSS using addClass.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
I saw that you use animate.css, however it does not immediately activate on page load, it only activates once you scroll to a certain area. What Javascript library are you using to do this activation?
Hello, It is controlled by waypoints js which triggers it upon scrolling to an element.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
Bought plugin wont install here is what I get…Installing Plugin from uploaded file: codecanyon-242431-visual-composer-page-builder-for-wordpress.zip Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin install failed.
Return to Plugin Installer over 3 times this happens what can i do to get it installed properly I had one in there(another copy of visual composer) with no license went to buy license and downloaded whole plugin no license code uninstalled old plugin and tried to install new one with license did not work?
Hello, The issue is because you are uploading an incorrect file. Please unzip the “codecanyon-242431-visual-composer-page-builder-for-wordpress.zip” file and only upload the inner js_composer.zip as per: https://wpbakery.atlassian.net/wiki/spaces/VC/pages/524328/I+m+trying+to+install+Visual+Composer+but+WordPress+is+saying+The+package+could+not+be+installed.+No+valid+plugins+were+found.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
I would like to know the price of the plugin license in order to use it on multiple sites.
It’s possible? The regular license limits 1 per site.
Hello, for each website you will need a separate license of Visual Composer. The same principle applies to subdomains as well. For example, if you have 3 sites with Visual Composer, you will need 3 licenses.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
Why i have this error if i Have all update last version ?? WordPress 4.8.1 and Visal Composer 5.2.1 and I have notthing wpb_map
Hello, The wpb_map is a very old function which was deprecated in past with it’s replacement being vc_map. If you are getting any error related to it, then it might be due to any plugin or theme which is still using it instead of the replacement. If there is still any issue, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
Hi, visual composer came with my theme. I am using the post builder to display some custom content. Is there no way to allow html formatting? The post builder uses excerpt which strips the formatting. Why is there no option to display the actual post content.. so that it can be formatted?
Hello, The grid builder is flexible and it supports custom elements. You can create a custom grid element as per: https://wpbakery.atlassian.net/wiki/spaces/VC/pages/9633796/Adding+Custom+Shortcode+to+Grid+Builder to display content instead of excerpt and then use it in the grid template at your end.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
Hello in my textblock is missing the visual tab Can you help me? Regards shredi
Hello, we did not experience such issue at our end. Please open a ticket at support.wpbakery.com so we can help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
I can’t activate my visual composer! I have purchased it as attached with kutetheme but now it does’t work. please help
my visual composer is activated now, but backend and frontend features in editing pages and everything else does not work. please help
Hello, please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
Hello,
I saw many ppl asked this feature, is it now possible to change column order on mobile devices?
So on desktop device the column ordering would be: column1 column2
On mobile device it would be: column2 column1
Best Regards,
M
Hello, Unfortunately we currently do not have such a feature.However, this can be achieved with some CSS trick. Use two rows instead of one. One with the layout for desktop and the other for mobile. Once done, using CSS media query: www.w3schools.com/css/css_rwd_mediaqueries.asp hide one row to display another depending upon the screen-size.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
Hi there,
first at all, thank you for the great plugin.
I noticed that the grid elements with lazy loading aren’t lazy loading. All grid elements are loading with the page call at once. That hurts the loading time badly. I noticed that problem on different websites with different themes. Is that a common problem?
Best,
Benjamin
Hello, We have it on our enhancement list to implement this in a better way in future while revamping the grids so that only the visible posts are loaded and the rest are loaded on scroll or clicking the load more button.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
Hello. why I can not install plugin on another theme of meins. pm is : The package could not be installed. No valid plugins were found
Hello, Please make sure that you are unzipping the package that you download from codecanyon and is only uploading the inner “js_composer.zip” file as per: https://wpbakery.atlassian.net/wiki/spaces/VC/pages/524328/I+m+trying+to+install+Visual+Composer+but+WordPress+is+saying+The+package+could+not+be+installed.+No+valid+plugins+were+found. If there is still any issue, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
Is there anyway to have tabs remain as tabs instead of getting changed into accordions(stacking) on mobile? I know I could disable responsive settings globally but I only want tab sections to behave like this.
Hello, Unfortunately, our standard tabs does not have such a feature. However we do have many third party add-ons: https://vc.wpbakery.com/addons/ which has their own tabs and might support such a functionality.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
Hi, Is it possible to enable Visual Composer on the WooCommerce Specification screen/tab under product data?
Hello, The Visual Composer works in the area specified by the WP editor. If the woo-commerce of theme outputs the default WP editor content in specification tab, the Visual Composer will display it’s content in it.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
Hi,
I love working with your Visual Composer plugin. Now I played around a little bit with your awesome shortcode mapper.
Is it possible to export the mapped shortcodes to import them in another project?
Kind regards Andy
Hello, Unfortunately, at present the shortcode mapper does not support import/export functionality. We do have it on our list for future enhancements.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.