6589 comments found.
When trying to connect to the API I am having slight problems. The web page that is supposed to load here – /api/v1/
says -
Whoops, looks like something went wrong.
perhaps maybe this is missing? It seemed to work on v3.0.7
Hello @NationalSEO. Can you provide us with the actual URL you are submitting to? Please send it to our support contact form. Thank you.
will do!
Lol, just solved my own problem by reading the very bottom of the api page it states the following:
You need to add parameter api_token=YOUR_API_TOKEN to each request to the API system Example: http://my.url-here.org/api/v1/lists?api_token=YOUR_API_TOKEN
adding my API Token at the end of the url solved my problem.
Great news, thank you for the update!
I never saw such a confusing installation process :~( and many people have the same problem why not make it easier or add additional trouble shooting if so many people can’t get to the installation page. My host is trying to help me too.
Hello @adrianlew. Please check out your mailbox for our response. Thank you.
Any plans on integrating beefree.io into your system please, and any timelines???? I tried your editor, but the beefree or something similar would be very nice.
Thank you for your interest in our product. We will consider integrating with beefree.io in our future release.
need an ETA on this, as I want to make a purchase.
It is at the early analysis phase and I’m afraid we cannot give a correct estimation for it yet. Don’t worry, you can upgrade to any future version of the product once purchased.
I am really looking for this, so if it’s this or anything else, please let me know when this will be available so I can make purchase. Thanks
Sure thing @framkdage. I’ll keep you posted.
having cron job isuue its keeps giving me Whoops, looks like something went wrong.
Hello Klenam, thanks for purchasing our product. Please check your mailbox for our response. Thank you.
have sent you my skype please get back to me there and help me with the installation
Thank you Klenam, please check your mailbox for our response. Thank you.
Hi, I’m looking to buy this application and was wondering if it could be integrated with this payment gateway => https://paystack.com/ please let me know if possible
Hello @iamwalley. Currently we support: PayPal, Braintree and Stripe. We will consider adding paystack in our future release. Thanks for bringing it up to us.
@louispham if I purchase the theme now, is it something you can manually help integrate?
Hello @iamwalley. I’m afraid we cannot have it done immediately, but we will consider adding it soon.
Hi, if you are sending an email through automation and you wish to stop or pause the sending, is there a way I can do this?. Thanks
Hello @handful417. Currently we do not support stop/pause an automation yet. Regards.
I dont know why its not easy to install your script ,cant install need help
Hello Klenam, thanks for purchasing our product. Please check your mailbox for our response. Thank you.
Hey Louis,
Any update on the editor ? I have some ideas let me know if you are willing put in some time 
Hello Jatin, it is still in progress, what is your idea? Please shoot me an email then. Thank you.
cant install on local host
Hello @klenam17. What is the problem you got? Please provide us with more details via our profile contact form. We will be back to you shortly.
its possible to have several users per client account?
Hello @mzuker. I’m afraid not yet, one customer will only have one account. We do not support “SUB-ACCOUNT” yet.
The Blue theme is not blue after updating. theme.css needs updating.
Hello @John, can I have access to your webapp to figure it out? Please provide us with the credentials through our profile contact form. Thank you.
Hi louispham. Bi have already made the changes that I need in theme.css So my blue theme is now blue. I was letting to you know so that the next update Will have the adjustment
hello @john. Thank you for the update, we will fix it in our next release.
Did you ever get to correct this problem of the theme colors?
Hello @Johnpurcam. Can you provide us with some more details about the issue you got? We’ve been updating / fixing some theme issue and I’m not sure if your problem is already fixed. Please shoot us an email then. Thank you
Hi, You can let me know if the system allows us to define a time interval between the sending of each email or batch of emails.
Hello @stingerbr. It seems you need to configure the sending speed. Then, you can specify how fast your campaign sends. For example: 1,000 emails per hour, 1 email per second, 100 email every 5 minutes, etc.
How can I add a sending server to a customer rather than have the customer set the sending server up themselves?
Hello John, please check your mailbox for our response. Thank you.
How can I add a sending server to a customer rather than have the customer set the sending server up themselves?
Hello John, please check your mailbox for our response. Thank you.
hola tengo problemas con la instalación, ya abrí un ticket de soporte
Hello Alejo, please check your inbox for our response. Thank you.
Hello! Do you have A / B testing technology? And is there a segmentation based on the results of the company?
Hello @IQPostman. THank you for your interest in our product. Unfortunately we do not support A/B testing feature yet. Regarding the segment question: yes, we do support list segmenting. Please checkout our demo for more information. Thank you.
its possible make automation ? This your concurrent : http://www.activecampaign.com/automation/
Hello @adminpixel. YES, you can setup your own automation with Acelle Mail. Please checkout our demo for the details (Campaign view > Automations)
Also anyone that signs up on the website, will I need to manually verify their email?
(say with SES on Amazon if using this server, or what about phpmail)?
How does the email verification work for users signing up for the service and using their domain name?
I was under the impression that this was much like mailchimp.
Hello @NationalSEO
Anyone who signs up for an account will have to verify his email address, so you do not have to verify it yourself (if the email is not valid, he will never receive a confirmation email)
When adding amazon SES information what gets put into the Encryption Field?
While working with Amazon SES, it is best that you create an “Amazon API” sending server, then you can just fill in the AWS API keys without worrying about the SMTP stuffs.If you still want to go with Amazon SMTP, below is the guideline:
https://www.vtexperts.com/wp-content/uploads/2014/11/vTiger-Amazon-SES-Console.pngi’m using the latest version. is there any setting to NOT get a campaign in error status when a list contains invalid email ? the previous version would skip them i believe but now my campaign keeps stopping.
What is your current version of Acelle Mail? You can check it in the VERSION file included in the source.
i just said i’m using the last version… 3.0.4. now a useful answer would be great
So can I have access to your webapp so that we can troubleshoot it for you? Please provide us with the credentials through our profile contact form. Thank you.
it’s a corporate account so can’t give easy access. question is simply tho. we have several list of 500k subscriber. some email might be invalid or not always fully formatted. in the previous versions (2.x) i believe the campaign would not stop if some emails were invalid. but with the current version, the campaign is getting into ERROR status, so our campaign cannot fully send. you develop the script so you should know what i’m talking about. and eady to reproduce. So question been is there a work around ? like automatically setting this subscriber as blacklist or unsubscribe but NOT stopping the campaign.
Hello @Yannick. there will be different types of error, some will make the entire campaign stopped, some will not. In any case, you can just RESTART the campaign to have it resume from where it left off.
dude come on. you’re not answering my question. of course i know i can restart the campaign. but it failed and stopped the campaign right back…. here’s an error : Address in mailbox given [Jeichler12@gmail.] does not comply with RFC 2822 as example. So i you read correctly my actual previous question, how can i configure your script, so IF some emails in my list are not correctly formated. the campaign WONT error out and stop. like i said, in the 2.x version, the campaigns wouldnt stop because of email like this.
The error message is from your sending server. Since I do not have access to your webapp, I’m afraid I cannot dig further into the issue. Can you just upgrade it to 3.0.7 and try again?
