6589 comments found.
Hi, I can’t upload my subscriber lists. It is running but there happening nothing. Please can you help me?
It seems you did not setup the cronjob on your hosting server yet Cronjob is needed for actually sending email campaigns as well as importing/exporting Please go to Admin View > Setting > All Settings > Background Job To find the recommended cronjob, then install it into your hosting server
Let me know if you are not familiar with setting up cronjob, we can help then
Yes, I see! Thnx. But I have another question. I made campagnes, but is is not sending with php mail or smtp or sendmail. Probebly, I don’t know it
Are you sure you did setup the cronjob correctly? Then can you just provide us with access to your webapp so that we can troubleshoot it for you?
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im trying to install the script on our vps. i changed the root path as you describe in the guide but im seeing a “Whoops, looks like something went wrong.” with an error log even before i can start the installation wizard..
Hello @ynorecex. Can you provide us with the error log located at storage/logs/laravel.log? Please send it through our profile contact form. Thanks.
n/a
Hi. Any ETA for this missing and important features?
- It doesn’t have Parallel sending. (Now it has to wait till a campaign finishes) You might feel this is important if some campaigns are scheduled at a same time.
- It doesn’t have Directory pickup. (Directory pickup is atleast 10 times faster than smtp queue)
- Doesn’t have option to add custom headers per plan to queue the emails by priority to the server.
- Doesn’t have API to add, edit , delete, suspend, unsuspend customers. (We have to write this by ourself)
- It lacks a global email black list database, to keep track of the spam traps, dumps.
Hello @mzuker. Thank you for bringing it up to us. We are working on a long backlog of new features that cover the ones you suggested. Regarding parallel sending, it is already supported. You can send several campaign at any given time. You can also configure to send one campaign in several server processes to make it several times faster. Regards.
When will be available this update?
Parallel sending and multi-process are already supported in our latest version of Acelle Mail (3.0.6)
Also where is the documentation for parallel sending?
There is no special setting for it, just send as many campaigns as you need and they will be running
I mean the rest of items. Not only parallel sending. When will be available?
Hello @mzuker, we do not have an exact timetable for those yet, but we will manage to have a release every 2 or 3 weeks. Please check out our changelog included in the source for the new features / bug fixes. Thanks
Ok and where is all the documentation about how to use each feature?
You can find the installation GUIDELINE and Getting Started documentation in the guideline/ folder included in the source. We are updating the documentation to cover more Acelle functionality.
Hi Louis,
I am using Elastic mail and have just submitted a campaign.
There are a number of bounces but I can’t see any list of bounced subscribers in Acelle.
Can you please advise how I can go about deleting any bounced email addresses from my list so I don’t send any future emails to them.
Thanks.
Hello Greg, you can find the bounce log at: http://acmail.ne*****.com/admin/bounce_log
Thanks Louis. How do I go about removing this list of bounced email addresses from my subscriber list?
Hello Greg, you can go to your mail list, filter for the ‘blacklisted’ ones and delete them from the list.
I’m ussing sendgrid to send my emails. How can I know my bounce and spam rates?
You can click on a DONE campaign in Acelle Mail to see it statistics report. You can also see these information in your SendGrid dashboard.
Hi. It’s working the multi-thread / multi-process now?
Yes, you can configure the max-number-of-process in the Edit Plan/Subscription setting page.
this will be able to handle a server with powerMTA configured to send million of mails per hour?
yes, Acelle Mail can work with any SMTP service. However, how much it can send also depends on other factors like: server CPU/Memory, bandwidth, etc.
Hello, could you add the possibility of inserting a button in the template editor?
Hello @themesbom. Thank you for the suggestion, we are considering moving to a new editor which does support that. Regards.
Sería genial que el nuevo editor soporte las características de Mailchimp
I hope to hear from you soon, lucky
Yes, that is our aim, to make it as good as Mailchimp
Hi Louis, any updates about email template editor? Do you have roadmap for next big update?
Hello Peter, we are considering something like this: beefree.io However, we have not come up with an actual timeline yet. Regards.
How does we get rid of the 2MB upload limit so that one can upload a very large list at once?
hello @boxyfly. It is not an Acelle Mail setting, it is the limit of the hosting server. Please update the PHP/Apache configuration on your server to remove the limit. If you are on a shared hosting environment, please contact your hosting support team so that they can do it for you. Regards.
Hi, how do we use the function of add on? Are you available for hire for custom coding?
Hello @mokmok. Can you explain a little bit more about your needs? Please shoot us a message through our profile contact form. Thank you.
What would the integration with WHMCS?
Hello @Themesbom. It is already in our backlog but we have not actually starting the analysis phase yet. Hopefully we can start working on it soon. Regards.
Hi,
I tried to do a fresh install with your latest build and I am getting the following errors:
1) Errors about missing files appear when I try and edit the email templates. For example, the responsivefilemanager directory does not exist in the timeymce/plugins folder.
2) When I create a customer, I cannot assign the Default subscription. It does not appear in the list of options.
3) After I assign a Customer a Subscription (such as Free) they no longer show up in the Customer list.
Hello @dmahtani. It seems to be a server file permission error that have caused all the errors. Could you provide us with username/password to your Acelle admin so that we can troubleshoot it for you? Thanks.
It’s not a file permission issue. These files are missing from the installation.
/tinymce/plugins/responsivefilemanager/plugin.min.js /tinymce/skins/lightgray/content.fixed.css
When I edit the Page/Form Layout I see these error messages.
All my directories at 755 and my files are 644.
Hello @dmahtani. It is an issue with the newer version of the editor on certain server. Can you just ignore the error message if it does not impact your email content. We are working on a fix for it, will have it included in our next release. Regards.
Hello I used the installation methods, but I always get the 500 internal error
It seems to be a server error, could you please provide us with the error log of the server? Or can you just provide us with access to your server so that we can troubleshoot it for you?
Hi, I sent the data via support!
Hello, I was able to solve, the problem was user permissions
Hello @tomgray34. Glad to hear that! Let me know if you run into any other issue. Regards.
Hi, there are some errors
1 – In the Sending Servers session, when I add the sending server, It is not visible in the session, making it impossible for any Change in the server added, I added several other servers and the result was the same.
2 – When assigning a signature to the client, the following error occurs when the client logs in In the system “Whoops, looks like something went wrong.”
Hello Tom, please check your mailbox for our response. We are looking into these issues now, I’ll keep you informed. Regards.
Hello Louis, I checked your email and I replied, thank you!
Please added integration with WHMCS
Hello @adabisnis. Thank you for suggesting the feature. It is already in our backlog and we will consider adding it to our future release. Regards.
Louis, any progress/updates for the web version link of the campaign?
P.S. Great release for the latest update and fixes.
Thanks for reminding us. It is already included in our latest release. You can now use the {WEB_VIEWER_URL} tag when composing your email. Regards.
Will this be working if I will add in the header as a href link ( e.g.: < a href= ” {WEB_VIEWER_URL} ” > TEXT < / a > if I will create something like: “Click here to view this email online”? (please note I added space at the link for display purposes).
It should work like this: http://prntscr.com/fiech2
Hello can you tell me what is in the new update
You can download the latest build and find it in the CHANGELOG.md file. Anyway, we recommend upgrading to the latest version of Acelle Mail. Regards.
Pre-sales question : I’m very intersted at your app but i need some clarification on how your app works. when i have connected to your admin demo (http://demo.acellemail.com/demo) and tried to add my smtp server all the sending tests failed. For information my smtp server work with : - port 25 without encrypting - Port 25 on SSL - Port 465 on SSL - Port 587 on TLS my server was configured with many softwares and applications without any problem but when i have tried to connecte it to your demo app, i have got erreur sending. Is your demo app blocked to accepte smtp connexcion or there is some thing to do ?
Below the steps that I followed to add my server in your demo app : - i have gone to “sending” section then to “sending server” - one clic on ”+ new server” - i have choose “SMTP” - I have filled all the fields correctely (name; hostname; SMTP username; SMTP password; SMTP port; SMTP protocol) i have tried with : - port : 25 and SMTP protocol : empty - Port : 25 and SMTP protocol : SSL - Port : 465 and SMTP protocol : SSL - Port : 587 and SMTP protocol : TLS But all the tests failed !
Can you explain please ?
Hello @Ridha-tn. Thank you for your interest in our product. However, as a for security measure, certain features on our demo app will not work. Don’t worry, it will work on a real instance. Regards.
Hi @Louispham. Ok, but can you let me test your app with my smtp server before purchasing ? Regards
Hello @Ridha-tn. Don’t worry if you SMTP credentials are correct, it should definitely work. Otherwise, just let us know and we can troubleshoot it for you. Or can you just provide us with your SMTP credentials so that we can test it with Acelle Mail for you?
Thank you for your support
Thank you for your support
Hello, i found a problem in the template editor (3.0.6). TinyMCE would not show clicking on blocks. The error is in the plugin” section in editor configuration: /js/editor.js The word “table” is repeated two times in differnet lines, causing a javascript error.
CODE GENERATING ERROR: plugins: [ ‘table advlist autolink lists link image charmap print preview anchor fullpage’, ‘searchreplace visualblocks code fullscreen’, ‘insertdatetime media table contextmenu paste code textcolor’ ],
CODE FIXED: plugins: [ ‘advlist autolink lists link image charmap print preview anchor fullpage’, ‘searchreplace visualblocks code fullscreen’, ‘insertdatetime media table contextmenu paste code textcolor’ ],
you need to fix every tinimce.init function inside that file. This has worked for me.
Thank you @gabat for letting us know about that. We will fix it in our next release. Really appreciate your help.
Hello, I’ve the 3.0.4 installed and i try to update to 3.0.6 and I get this error message
You are on a version that is not supported by this update, last supported version is 3.0.5
Hello @mansk. As the error message suggests, please upgrade to the version 3.0.5 first, then you can upgrade to 3.0.6. Regards.
Ok, thank you.
Is this multi user system so accounts can be sold to customers?
Hello @marktr. Thank you for your interest in our product. The answer is YES, we referred to it as SAAS (Software As A Service -> which allows you to sell the service to your users). Regards.
