22685 comments found.
hello,
please i want to know where did arrive my ticket [#47551] add custom icon to iconpicker , this is more 24 hours
thanks best regards
i make check for all code and this problem not just in my add-ons this problem in visual composer vc_icon too ?? what happens in this update ??? icon is duplicate in all font icons
Hello, Your ticket is forwarded to our development team for further checking and they will soon get back to you regarding the same.
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Support sucks. I like the plugin, but I had to come here and comment that the support is not great by any means. My issue wasn’t an easy one, but the first response didn’t take into consideration everything from my ticket. I replied, got no response, and later found the ticket closed. I replied again, saw the ticket go back to not being closed, and today it is now closed again – still no response. You should at least respond, even if you can’t help me – tell me you can’t help me, don’t leave me waiting for a response.
Hello, Apologies for the inconvenience, but we respond to the tickets within 12 hours. Please make sure that you check the spam folder of the email through which the ticket was sent as sometimes the reply might end there. If you can share the ticket id with us, we can re-send the reply to you.
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First response was within 24 hours, never got a second response. It’s not in spam, I check that folder regularly too. Ticket ID #47190.
Hi, The first response to you was sent within 8 hours. Here is the screenshot of it: http://prntscr.com/f03d9c In our latest response we had shared the 3.6.11 version with you: http://prntscr.com/f03dlw
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Well, I never got the latest response – that would have been nice. I double checked spam and trash – that email did not come through. I only received the email confirming the ticket was received and the first response. Not sure why the emails aren’t getting though, but can we try sending it again?
Another idea, why does the support system not show ticket content? Or am I missing something here too? If I could have looked at the responses in an actual ticket system and not just email, that would have worked too.
Hello, We have resent the reply to you. If you still do not receive it, then please share your alternate email id, so that we can forward it there.
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How can I make all tabs closed in the accordion module when the page loads in mobile as tabs? I would love to buy a full version if this feature is available.
Hello, By default we do not have such a feature for the converted accordion, but a work-around is to use separate accordion element in addition to the tabs. In accordion settings, you can set all accordions to close by default. You can then add extra CSS classes to each element and hide on to display other via CSS media query: www.w3schools.com/css/css_rwd_mediaqueries.asp depending upon the screen size.
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Hello, I bought the Tilt Wordpress theme and it comes with Visual Composer. For some reason when I go to role manager and turn on VC for posts, products, and pages and hit save it won’t stay checked. As soon as you refresh it it unchecks everything except for pages. I have no idea what’s causing this. I’ve tried disabling my plugins and that didn’t help. It just recently started happening.
Is there anything I can do about it?
Hello, It might be something from the theme altering it. As you got Visual Composer within a theme, you will need to contact your theme author for support or use Visual Composer support at support.wpbakery.com (You will require a direct license for Visual Composer support access).
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Important notice: You have an outdated version of Visual Composer Design Options. It is required to review and save it. Open Design Options – I get this error and visual editor not working, I have the latest update of the plugin
Hello, It might be because the theme is modifying or disabling the design options. You can try this process:
1) switch onto a default theme like twenty sixteen. 2) go to visual composer -> design options -> disable or re-build & save. 3) switch back to the main theme.
Please make sure that you take a backup before doing so.
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‘Checkbox’ filed behaves differently, when using it in “Param Group” type.
scenario: My shortcode has 2 fields 1. heading 2. sc2_gorup_param 2.1. pg_text 2.2. pg_chk_box
If i have used “group” attribute for sc2_gorup_param ( say for eg: “group” => “Content” or anything ) and just save shortcode two time, whith out modifying any values in “Content” group of fields, the “pg_chk_box” state changed to “checked”. And i have tried by removing sc2_gorup_param’s group field, it works fine.
vc_map( array(
'name' => 'Shortcode 1',
'base' => 'codex_sc_1',
'category' => 'Testing',
'params' => array(
array( "type" => "textfield",
"heading" => "Title",
"param_name" => "heading",
"admin_label" => true
),
array( "type" => "param_group",
"heading" => "Group Param",
"group" => 'Content', # Remove this field, and works fine...
"param_name" => 'sc2_gorup_param',
"value" => urlencode( json_encode( array(
array( 'pg_text' => 'Text 1' ),
array( 'pg_text' => 'Text 2' ),
) ) ),
"params" => array(
# param 1
array( "type" => "textfield",
"heading" => "Text",
"param_name" => "pg_text",
"admin_label" => true
),
# param 2
array( "type" => 'checkbox',
"heading" => "Checkbox",
"param_name" => "pg_chk_box",
"value" => array( 'Yes' => 'yes' ),
"std" => 'yes'
)
)
)
)
) );
http://recordit.co/CSHRHfNq0E
Hello, we have forwarded it onto our development team, so that they can check it further. Thank you for reporting.
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Hi, its been 26 days and no response from your development team. Kindly let us know the status of the issue. Thanks
Hi,
We have waited for almost 2 months for this query and u have not replied still. Kindly give priority since this is an important query for us.
Hope you can understand the pain of an unanswered question for a long time.
Thanks
hello, I`m developer, can I change and use your visoul composer for other engine? for example, osCommerce. thanks
Hello, At present our plugin only supports WordPress. If you want to develop it for other CMS, then you can contact us via profile contact form to obtain a prior permission.
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Hi,
I found very interesting bug in editor when you use custom columns layout, when use combination of twelfth and padding from Design Option. (Any combination of twelfth columns layout are the problem, when you click on save columns layout are always changed to 1/12). This is clean WordPress installation with Twenty Seventeen theme
Could you watch this video https://www.screencast.com/t/PsJ0Y7XGV to see this issue and how to reproduce it?
Thanks
Best regards,
Nenad
Hello, The layout should be added in the lowest integer form. You are adding it as 6/12 which can be converted and added as 1/2.
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I think I hit this error http://docs.wp-rocket.me/article/549-post-grid-disappears-visual-composer but using wp super cache.
How can I make VC compatible with wp super cache?
Actually even with super cache turned off it will only work for a while. After that perhaps because of the cloudflare cache again the page turns up without the grid showing. Since its media grid with no Dynamic content I’m not sure why it is so much trouble
Hello, please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Masonry Media Grid – how do you make the items not clickable? Just display?
Hello, You can edit the masonry media grid template via grid builder to remove the onclick action -> save the template -> add it to the grid element which is used.
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Hi, Adding the .vc_tta-o-non-responsive class on rows/columns doesn’t prevent tabs and tours from becoming an accordion on mobile in 5.1. We tested it on 5.0 and it works.
Hello, please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi. I plan on creating a WP theme and including VC. My question is: is it possible for me to create template, and then include that in my theme so when users use VC, they can have access to my pre-built template? I know if I use your pre-built templates, I need an end user license (not an included plugin). If answer is yes, can you provide url for more info. thanks.
Hello, You can use our add-on templatera: https://codecanyon.net/item/templatera-template-manager-for-visual-composer/5195991 and include it with the theme along with the templates xml file which is exported through it, so that the user can use the templatera add-on and then import the templates .
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Hi! Why do I not have a license? I purchased this product and I keep getting “NO LICENSES FOUND” on your support portal. Thanks!
Hello, the problem is that Envato API sometimes struggles to provide new licenses on time, we are communicating with Envato to resolve it. What you need to do right now is to log out from support.wpbakery.com and Envato. Then log in once again and you will see your license listed and will be able to activate your copy or open a ticket.
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After watching the video tutorials provided on your website, we paid for and downloaded a license today in order to access the DEFAULT TEMPLATES that were shown in your video to design pages. After upgrading to the licensed version we are not able to find the DEFAULT TEMPLATE tab or page layouts as illustrated in your video https://vc.wpbakery.com/video-academy/start-building-page-scratch-blank-page-templates. Where do we find the “COMPLEX NEWS LAYOUT” and “DESCRIPTION WITH ROUND HEADINGS” templates? The new Templates Library section isn’t a replacement for the previous DEFAULT TEMPLATES, is it? Tell me it aint so!
Where do we find these layouts?https://www.jezweb.info/wp-content/uploads/2015/03/deflayout_01.png I would pay extra to have access to this markup… Can we find these somewhere? The new Templates Library is not a replacement for these whole page layouts that we used to have access to and that is currently being advertised on your site. Is there somewhere we can go and download these for quick page setup? These were great instant full page layouts that we could setup quick and replace relevant content with.The new templates do not compare as they are really just separate and simple page elements that you’re making available to customers.
Hello, The template library is an advanced version of the default templates. We have 60+ templates in our template library. The layout from the screenshot were deprecated in past in favour of template library. Unfortunately, there is currently no access to the pre-built templates at present. You can however create your own and then save them as templates to re-use in future.
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Hi There – The frontend editor won’t let me do anything. No sliding, no selecting, no editing, no moving – nadda. What should I do? How do I get the front end editor to work?
Turns out that the FrontEnd will not work with WooCommerce Shop (store page). How can I use Visual Composer to work with all of WooCommerce, and not just single product, cart, etc. etc. I just need to add a full width instagram widget above the footer on each WooCommerce, and non-Woocommerce page, and I can’t seem to get Visual Composer to do that.
Hello, The layout of shop page is controlled by woo-commerce (or by the theme if it overrides the default woo-commerce templates) and hence the visual composer does not work on it. To make any change to this page, you should override the shop template via the child theme.
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Does this plugin work with the Roots bootstrap WP theme?
Hello, The visual composer works fine with any theme which is coded as per the WordPress theme development guidelines.
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Good morning, a few weeks ago I bought the license and it does not allow me to update the plugin (I have a message that I have to buy a new license), could you help me please . www.quritaki.org
Hello, Please make sure that you have activated the license as per: https://vc.wpbakery.com/video-academy/activate-visual-composer-wordpress-license/ to avail auto-updates. If the issue still persists, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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There is a new version of WPBakery Visual Composer available. View version 5.0.1 details. Automatic update is unavailable for this plugin. Download new version from CodeCanyon. I purchased new version, how do i update old version 4.4.3
Hello, please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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In regular License can we use the same plugin on multiple sites?
Hello, for each website you will need a separate regular license of Visual Composer. The same principle applies to subdomains as well. For example, if you have 3 sites with Visual Composer, you will need 3 licenses.
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I have two questions: My version of VC isn’t as colorful or feature rich as on the sales page. Why is that? Secondly, I get errors when I try to add a template to the page. Fatal error: Uncaught exception ‘Exception’ with message ‘Element must be mapped in system’.
Hello, please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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