1168 comments found.
Hi.
Does it work with PHP 7?
Hello.
There shouldn’t be any problem with PHP 7.
Kind regards,
mirrormx
Thanks for your prompt response.
I consider to use it on my WordPress site.
Will it affect the performance (loading speed) of the WordPress sites?
(I found some Live Chat plugins for WordPress are heavy to affect the performance of WP sites.)
There’s always some overhead for the server when using additional scripts, so there must be some here too. However, it’s a pure PHP/MySQL solution, which means the overhead will be smaller than in case of WordPress plug-ins.
Additionally, if you’d like to have no overhead on your main server, you could install the chat on another server and then embed the widget on your WordPress site.
Is there an option to end a chat (by an agent)? If not, how about adding this feature?
Unfortunately, that’s not built-in. However, I have it on my to do for future version of the application.
Can I install and use in all my websites?
Hello, thank you for contacting.
Single license allows for use on a single website. For each website, where the widget is embedded, a separate license should be purchased.
Kind regards,
mirrormx
Hello,
Is there a way to toggle live chat window with an icon? I mean replace the mini bar with an icon when it was not open. And I need to toggle on with anchor. Is that possilbe too?
Hello.
Application doesn’t have built-in support for that, however, you can do it yourself with some programming.
The iframe element that contains the widget has an ID of customer-chat-iframe in the document. You could refer to element by this ID, hide it with custom CSS and toggle it with your JavaScript code.
Kind regards,
mirrormx
Hi, I edit some js file, how you to generate min js? Thanks.
Hi.
First of all, if you’d like to enable non-minified versions of JavaScript files you can do the following. Inside livechat/php/config/config.php file switch the value of 'env' entry from 'prod' to 'dev'. After that, application will use JS source files instead of the minified versions. That will allow you to test your modifications.
Unfortunately, there’s no included script for joining & minifying all the scripts, so you would need to write your own. To see what scripts are used and in which order, you can look into the main HTML documents. For widget it’s livechat/views/widget/iframe-content.html.php and for administration dashboard it’s livechat/views/admin/index.html.
Kind regards,
mirrormx
Hi, if i host this chat application on example.com and can we copy and paste the chat widget on xyz.com website, operators will login to example.com to talk to xyz.com visitors. will it be possible ?
Hello, thank you for contacting.
Yes, this is possible. Cross-domain usage is supported.
Kind regards,
mirrormx
Can someone help me via team viewer or something the video does not show as is the configuration part of PHP
I’ve already replied to your email. Please don’t repeat questions in the comments section. Thank you.
I can not install it I have it in xampp in localhost of test help to my mail someone or facebook Josue david cascante alfaro
Developerc.o.c.o17@gmail.com<Your_web_server_url> / <livechat_dir> /php/app.php
Hello, I’ve just replied to your email.
Hi, I’m interested in buying your work. However, I would like to know a few things. 1. You can choose the appearance of the chat before it starts? (To resemble the intercom style [the look of the wheel])
2. View the content that the client writes but has not yet seen it. So, in order to see what the client is writing to us, we have not sent the message yet. Something like that is in intercom.
Hello, thank you for contacting.
1. There’s a few variants of the widget style and you can customize the colors. Please take a look here for the examples:
http://livechat.mirrormx.net/img/app/themes.png
For more customized layouts, however, you would have to edit the application’s code yourself.
2. Unfortunately, such feature is not supported. There is a typing indicator, but without the preview of the text being typed.
Kind regards,
mirrormx
hi, the original floating bar is too big, obviously not suitable with my theme, are you be able to add an option to use the avatar logo or any customize logo instead of that stupid “talk to us” floating bar ? or if you can advise us how to do it by ourself ?
Hello.
Unfortunately, there’s no built-in support for this. This could be done manually with additional code (which would display your custom button/icon and interact with widget’s iframe). If you’re interested in such customization, please contact me via private message.
Kind regards,
mirrormx
It is good but why you didn’t add file attach system??
Hello, thank you for the suggestion. File sharing is on my to-do for future versions of the application.
Kind regards,
mirrormx
Hello, this is a presales question: Is there (or will be) a possibility to create personalized proactive chat greetings based on visitor URL or the time spent on a page? Thanks!
Hello. That feature is on my to-do list for future versions. Unfortunately, I’m unable to tell when exactly it will become available.
Hello, this is a presales question: Is there a chance to integrate your chat with automation softwares like Zapier, Integromat or others?
Hi. Application itself doesn’t support integration with 3rd party scripts (there’s no special API for example). However, full source code is included in the package – if you have enough programming skills, you should be able to integrate it with any other software.
In the client dashboard, I want to do the name and email should automate. It mean that after login by the client into his / her dashboard the username and email should come from my existing database.. Can I set like this? Since a wizard of code is adding in the panel how it will collect the few defined values?
Did you use any frmework to develop this application?
Hello, thank you for contacting.
Application uses custom-made MVC framework. If you’d like to automate how name & email are provided, you would need to modify the source code yourself manually – unfortunately, there’s no built-in support for that.
Kind regards,
mirrormx
inThis support chat is it possible attachment any document for both parts (users and administrators)??
Hello, thank you for contacting.
Unfortunately, file sharing isn’t available. It’s on my to-do list for future versions.
Kind regards,
mirrormx
Hello,
Some pre-sales questions, please.
1. Create unlimited operator accounts and departments is possible?
2. “Cross-Domain Usage”, “Canned Messages”, what do they mean, please?
Thank you.
Hello, thank you for contacting.
1. You can create unlimited operators. Departments, however, are not supported by the application.
2. Cross-domain usage means you can install the application on a different server/domain than the one where the widget is embedded. Canned messages are messages saved in the database, ones that you can quickly insert into the chat without manually typing them: http://livechat.mirrormx.net/img/app/canned_messages.png
Kind regards,
mirrormx
Thank you.
1. How many widgets on each website we can create (via your script)?
2. In this (or those) widget(s), is there possible to put text (as FAQ, etc.)?
3. Beside of English, what are other languages files do you already have on this script?
Regards.
1. On the same website/domain you can embed the widget how many times you want. If you’d like to use the application on other websites/domains, then additional licenses should be purchased for each one.
2. You can set initial short message that’s displayed before the chat, however, there’s no special feature to include FAQ inside the widget.
3. Application includes only English version of the texts. You can easily translate the widget via the administration panel (Settings tab). However, administration panel itself doesn’t have translation support and it would need to be translated by editing HTML files manually.
Kind regards,
mirrormx
Thank you for your kind explanation.
Regards.
Hi,
Still same issue. In desktop everything is working fine, but mobile (HTC, IPhone, Apple IPad etc.,) audio (notification sound) is not working. Please try it on your mobile as a customer. Kindly try to revert with the positive result.
Thanks in advance.
Hi again. Just sent you email with another version.
Still the same issue. Audio is not working on mobile, both even front-end and back-end. If require FTP details, i will share to you, please check. It is very urgent. Because of this issue operators are not responding properly to customer. Operators are using iPad and smart mobiles.
Still the same issue. Audio is not working on mobile, both even front-end and back-end. If require FTP details, i will share to you, please check. It is very urgent. Because of this issue operators are not responding properly to customer. Operators are using iPad and smart mobiles.
Please create a test operator account for me and private message me the login details. I’d like to take a look.
Can you add a pre-chat payment platform? I am a doctor and I would like to do an online chat but before the patient would have to pay the consultation online Best regards
Hello, thank you for contacting.
Unfortunately, I’m not planning to have such feature built into the chat itself. However, you could embed the chatting widget on a restricted section of your website, which would be accessible only to those who paid.
Kind regards,
mirrormx
ok best regards
All mobile browser (Android & IOS) (chrome, Mozilla Firefox etc.,). Notification sound is not working ( not able to hear). Please provide the solution in urgent basis. Because, my clients are requested to complete asap.
Sent you updated version via email.
I use wordpress and buddypress for my community, I wanted to know if we can translate your application into French?
Can buddypress members chat privately?
Hello.
You can easily translate the widget via the administration panel (Settings tab). However, administration panel itself doesn’t have translation support and it would need to be translated by editing HTML files manually.
Application allows for visitors to chat with operators (all talks are private). Visitor-visitor talks are not supported, only visitor-operator ones.
Kind regards,
mirrormx
Hello, thank you for your reply. I am looking for an application where members can talk to each other in private, and add friends. Do you know an application that could match ?
I see. Unfortunately, I’m unable to recommend any script of this kind.
