315 comments found.
Hi, after updating the Wordpress installation to 4.8.1 I get the error message: “Failed to load plugin url: http://intranet.wki.fraunhofer.de/wp-content/plugins/bwl-kb-manager/tinymce/bkb_tinymce_button.js"
This error message is displayed every time I want to edit a post or create a new one.
What can I do to fix that?
Hello,
Thanks for your message.
You’re support period has been expired. Please renew support period.
Thanks.
Hi, the sort functionality is not working. When I go into options, and sort the articles and save. it will not sort them on the front end.
Also, is there a way of just sorting them date by default?
Hello Ben,
Thanks for your message.
Please send your site admin panel login info via support page. I’ll check your reported issue.
Note: You’re 6 month support period has been expired. Please consider to renew support extension.
Thanks.
Hi,
I’m testing the plugin. Can you tell me how can I show also the subcategories on a main category page?
Like in your sample:
http://projects.bluewindlab.net/wpplugin/bkbm/knowledegebase/knowledegebase-category/introduction/Right now, if I go to a category, I see all articles from all subcategories.
Maybe you can help.
Thank you.
Regards, Alin
Also, can you let me know how can I add breadcrumbs? Thank you.
Hello,
Thanks for your message.
Example page layout and breadcrumb built by following addon-
https://codecanyon.net/item/templify-kb-knowledge-base-addon/11888104Thanks.
Hi,
I bought it.
I’ll give it a try.
Thank you.
Alin
Can I create different KBs for different products?
Hello,
Thanks for your question.
- Did you mean “WooCommerce” product? If yes, then you can. Example- http://projects.bluewindlab.net/wpplugin/bkbm/product/sample-demo-product/Note: You need to install KB Tab For WooCommerce – Knowledge Base Addon to use KB plugin for WooCommerce Product.Check addon video review-
https://www.youtube.com/watch?v=QIhKZx5X3UM For more info, you can send me message via support page. http://codecanyon.net/item/bwl-knowledge-base-manager/7972812/support/contactThanks.
Hi,
This is a pre-purchase question.
Our website has around 10-12 services and against each services, I want to bring the KB – 5 to 10 questions. I want the visitors to read and ask questions. They are also allowed to comment against any questions.
Does your plugin 1. Allows to add KB against each service/product? 2. Allows users to comment against the Questions? Which will be moderated and answered or deleted if irrelavent. (Moderation) 3. Allow users without login to comment?
Thanks
Thanks for your questions.
1. Using shortcode you can place KB questions any where of your site.
2. In KB single page you can allow user to submit comments. (Theme comment support function required )
3. Yes, user can submit comment. (Theme comment support function required )
Thanks.
how to change the colors in a single post?
Text color, bold… etc
Hello,
Thanks for your message.
Single page content wrapper class is “bkb-single-post”. So example-
.bkb-single-post{ font-weight: bold; color: red; }
Thanks.
thanks for you reply.
I want to change, the title size-bold-color in single post
Hello,
Please send your KB single post URL. I’ll check and send you custom css code.
Thanks.
I send you email!
@Replied your support message.
Thanks.
Hello, was planning on buying the plugin but having doubts because some buyers had valid issues that they posted here but obviously got answered privately by support mail. What about the complaints of user itelio , and a review of excessive unnecessary resource load…Any comment?
Whats weird, if you look at demo with Visual composer you see that it has breacrumbs, the other one doesnt. But the VC versions shows this: http://projects.bluewindlab.net/wpplugin/bkbm/knowledegebase/knowledegebase-category/copyright/ It shows you the contents of sub copyright. But….when click on item it shows: http://projects.bluewindlab.net/wpplugin/bkbm/knowledegebase/what-assets-can-i-use-in-my-items/ The cat copyright doesnt show..
Hello Endemol,
Thanks for your interest 
- We’ve added sub category widget options in latest version. You can check URL structure in demo -
http://projects.bluewindlab.net/wpplugin/bkbm/knowledegebase/knowledegebase-category/introduction/- We’ve tested our plugin P3 profiler plugin and you can check performance report from following link-
http://prntscr.com/ezu5jiLet me know, If you need more information.
Thanks.
well i do mean that the SUB isnt in the URL…and still isnt.
Hello,
Thanks for your message. Single kb post permalink updates coming in next 1.1.9 version. You can check work progress in following screenshot-
http://prntscr.com/f03j6lLet me know, If you need more info.
Thanks.
Hello, I want to know where the questions “Not happy? Let us know your question” will be saved ? Can i view and reply to customer ?
Hello,
It saved as a KB question in database. You(Admin user) can view and reply/add answer for that question and notify user.
Let me know, If you need more info.
Hi,
I just bought and installed the plugin.
I added several categories, subcategories and articles.
How can I see the subcategories?
If I click on a category, I see all articles from all related subcategories. It makes no sense. It should show the subcategories list and after you click on a subcategory, you should see the articles list.
Also, you never know where you are since the breadcrumb is missing.
On the sidebar, also only the main categories are visible.
I also noticed that the listing and the details pages are not using the same template as the main page. They use the blog details page. That’s quite bad because this is not a blog. I’m using masonry for the blog and a right sidebar.
On the Knowledge Base page I use a left sidebar. Only the main page looks good.
Also, the URLs are arong. The main URL is .com/knowledge-base/.
The category URL is: .com/blog/categorie/categorie-name/
The details URL is: .com/blog/knowledge-base/article-name/
So, /blog/ shouldn’t be there and /knowledge-base/, which is the main page slug, is missing. It’s visible again on the article details page.
Basically, the category is loosing the hierarchy.
Not to mention that the subcategories slugs are missing from URL.
What is the point of adding subcategories if they are not visible? Not in the category page, not in URL, not in breadcrumbs.
I hope you can improve it.
Thank you.
Regards, AG
Hi,
I just noticed one more thing.
On the main page, it shows the categories and also the subcategories as main categories. There is no difference.
And if a category has no articles but it has subcategories with articles, it shows 0 for the main category and below are the articles listed.
In another category I have 3 articles and 2 subcategories, each with 3 articles.
On the main page and the categories widget, the count is 3, but when I click, I see all 8 articles.
This is the same on the main page. It shows the main category (2) and below I see 8 articles. Then I see again the other 2 categories, each with the 3 articles.
Basically, instead of showing only the main category (2) and below the 2 subcategories or at least, the 2 related articles, I see 3 categories on the main page as main categories.
It’s quite a mess.
I cannot attach images here. I could show you what I mean.
Thank you.
AG
@AG: Replied your support email.
Thank You
Hi, with the search functionality, Is there a way of making a new page display with all the search results when clicking search. This is instead of the drop down happening with the results.
Thanks,
Ben
Hello Ben,
Yes, it’s possible. But, required plugin code customization to get that functionality.
Thanks.
Hi, thanks for the reply. how can we do this?
Thanks for this, I have added the shortcode to the page and the css to the custom css area in the plugin. But when i load the page it only displays the short code and not the search box. Could you supply some more instructions?
Thanks
Hello Ben,
I’ve sent you message with a Addon link and instructions. Please check your inbox and let me know if you need more help.
Thanks
Is it possible to keep the accordions open?
You’re support message replied. Please check.
Thanks.
Hi Is it possible to bring the attachment section above the Voting box and the sharing? To insert it actually in the article section? Because it is way below everything and I am afraid users won’t find it and think the article is over and there is no attachment. Also there is no anchor point so I can’t even link to it. Thanks!
Yes, it’s possible. It’s need little bit code customization. You can check the result in following page-
http://projects.bluewindlab.net/wpplugin/bkbm/knowledegebase/kb-with-attachment-files/Please send a message via support page. I’ll send you updated file.
http://codecanyon.net/item/bwl-knowledge-base-manager/7972812/support/contactNote: You’re 6 month premium support period has been expired. It will be great if you renew support extension
Thanks.
Hello – Good plugin, but the key drawback for us is that the lag time on the ajax search is much slower than your FAQ plugin. Do you have plans to improve this – i.e. perhaps use the same speedy functionality as on the other plugin? This will make a big difference in our decision to stick with the plugin, or not. Thank you.
Hello,
Thanks for your message.
- FAQ plugin search only works for currently displayed items. But KB plugin search find the keyword in entire KB items. That’s why it seems bit slow. But it’s much more efficient than FAQ plugin.
Note: You can limit KB search function to find & match keywords only in KB post title. It will speed up your search functionality.
Hope that will help you.
Thanks.
Hi,
I have your plugin install across my multi site. On one of my sub domain sites, when the plugin is activated, it brakes the site and produces a 500 server error.
Please advise,
Ben
HI Ben,
I’m using the plugin in multi site installation too. But, didn’t faced any kind of issue. May be other plugin causes that issue. You can deactivate all the plugins and activate one by one to diagnosis the issue. Let me know your feedback.
Thanks.
Hi, I have done all this. but the issue only happens when I activate your plugin. would you be able to have a look for me?
Hi, any update on this? This is currently delaying my project.
thanks,
Thanks.
Hi, this is a pre-sale question. How do you deal with nested categories? I played around with the admin demo I found for your KB plugins and created a sub-category with a test page, but by selecting the parent category, the sub category was not listed anywhere.
Front end submission for new content?
Hello,
Users can submit their questions front end from. You can check demo in here- http://prntscr.com/e8wh7x http://projects.bluewindlab.net/wpplugin/bkbm/knowledegebase/plugin-features/Thanks.
There appears to be a conflict with BWL and Modern Tribe’s Event Tickets plugin. https://wordpress.org/plugins/event-tickets/ When on the BWL list page in the dashboard ( wp-admin/edit.php?post_type=bwl_kb ), the categories in the list are the same for every post despite the posts obviously having different assigned categories. This is confirmed with only these two plugins active on the 2016 theme.
Hi, I like the smooth scroll to the internal anchor text in the table of content. Is it possible to use this in the rest of the site, outside BWL?
Do I need to load a js script to accomplish this?
Hi,
The search functionality isn’t working with regards to restricted content, and I am not sure why this would be. Can you help us out as I have release in the next week?
Thanks
Tony
Hi Tony,
I’m not sure why search is not working in your site. In my demo site everything is working fine.
Thanks.
Would you be able to take a look for me?
