7154 comments found.
Hi VonStroheim,
I am getting the following error message on my site:
ERROR
Cannot make the reservation!
Sorry, this slot is not available anymore. Probably it was booked by someone else or cancelled a while ago, just before you
I am beginning to get a little worried here. I am sure a lot of people might be having this issue. There is a slot available at the time I tried and it has not been taken or booked. Have you seen this with your site?
It is the same issue as per user: cdzero, mentioned in a previous comment.
I have PM’d you my FTP details.
Thank you for you help!
EDIT: Sorry error message reads:
ERROR
Cannot make the reservation!
Sorry, this slot is not available anymore. Probably it was booked by someone else or cancelled a while ago, just before you 
Hi!
It is the same issue only if you are using the container mode with “Event” class services. Is that the case?
VonStroheim
You are right to ask, I am not using event classes, I am using container mode with appointment classes.
Do you have any suggestions?
Thanks
Replied via e-mail 
VonStroheim
Hi I have a number of questions 1. Is there a reservation number somehow? 2. I want to have the ‘who’ removed from the reservation front end list. There is no ‘who’ but ‘admin’ is showing up, .I have Show coworker’s name set to no.
3. The cancel button is not showing up in the reservation front end list either. I have Allow cancellation by customer set to yes.
Thank you for your help
paholei
Hi!
1) Yes, check the reservtion details modal and open the PDF. Reservation ID is at the top.
2) It shouldn’t. Could you please prepare some screenshots and then send me a private message?
3) Same as 2)
VonStroheim
Hi 1) Can the reservation # be added to the cvs or xml output or the details on the google calendar?
2) I made a new reservation and today it shows the cancel button, the ‘who’ is in there. I don’t know how to send a screen shot via a private message. I went to your profile page and it only let me send text (trying to send screen shot is a message I just sent you).
4) New – item- we want reservations to show up to 6 month in advance, the only option is 30days. Can this be changed? Thanks Cindy
Hi!
1) Not at the moment, I’m afraid. I’ll consider to add this behaviour.
2) Replied via e-mail 
4) Are we talking about “When the reservations should be closed?” setting? I’ll increment the options up to 6 months, no problem
Just please send me an e-mail as a reminder, so I can track it easily.
VonStroheim
I am not seeing the end time of an appointment on the Overview page in WP Admin. Is there a setting to control this? The end time also does not appear in the Booking Details modal window.
I see in the documentation screen shots – the end time of appointments are visible.
Hi!
Could you please describe this issue with more details? Just one appointment, or all the appointments? Which class of services? Feel free to post screenshots.
VonStroheim
All of the appointments are not showing the end time. It seems like a row of secondary data is not showing. How can I post a screenshot here?
Contact me privately via my profile page, first.
VonStroheim
Done.
Hi – fatal error occuring… that prevents the whole booking page from loading: boatlicencebrisbane.com.au/book
Seems that it is stalling on a certain line of the db code.
Can you help as I can’t currently take any bookings until resolved. thanks!
PHP Fatal error: Maximum execution time of 120 seconds exceeded in C:\HostingSpaces\Sea and Safety\new_wwwroot\wp-includes\wp-db.php on line 1868
Hi!
Could you please tell me if you have “endless” recurring events in any of your Google Calendars? How may Google Calendars? How many Coworkers?
VonStroheim
Ah yes I created endless recurring google events yesterday. 3 calendars and 0 coworkers.
Do not use “endless” recurring events, always put an end to the batch (unless you have a very powerful server/database, which is clearly not the case).
After doing that, re-sync your Google Calendar(s).
VonStroheim
Awesome that fixed it! Thanks heaps
Great! 
VonStroheim
Hi VonStroheim! Can you add the ability to expand custom fields to the whole form width? Now if I add textfield or checkbox it always 1/2 wide of form.
Hello good afternoon How do I have notification emails do not contain coworker’s email and yes they do admin?
When the client receives the reservation confirmation email, I need the email to which he will respond if I need to, the admin’s and not the co-worker’s. It’s possible?
Can you help me?
thanks
Hi!
I don’t understand your issue: could you please explain it in your native language?
P.S.: the sender of any e-mail message generated from a mailserver (like your server is) must belong to the site’s domain. Otherwise, the e-mail message will not be sent, or marked as SPAM. By default, the e-mail message sender is the admin’s e-mail address that you specify in your service’s e-mail settings.
VonStroheim
Does it integrate well with Microsoft Exchange servers?
Do you mean with Microsoft Exchange Calendars? No, only Google Calendar is supported, I’m sorry.
VonStroheim
Hi, over the past weekend , I have installed and configured TeamBooking. Everything seemed to be working OK This morning, I went into the Overview screen, and I Cancelled an Appointment from there. The server went into error, and since then, I cannot even get into the adminscreens for Teambooking anymore. Everything else on the server works OK I was able to Deactivate the plugin, in an attempt to try that, and also re-activate it, but nothing helped. I went into the database, and deleted the existing reservations (they were test anyway), to see if that would help, but I am still stuck here. What is going wrong? thanks, James
Hi!
Please retrieve your server’s error.log file and contact me privately via my profile page.
VonStroheim
So I finally got the app working, but now I have issues with the date. It shows up on the main calendar just fine, but when you click on the timeslot in order to book a time, it shows the next day. I checked my timezone settings and they are all good, so it leaves me a bit confused. Any thoughts or ideas?
Hi!
Yes, this is a known bug that will be fixed by the very next version (it happens with a particular group of timezones). If it’s really urgent for you to have it fixed right now, then please contact me privately providing an FTP access, so I can apply a patch to your plugin.
VonStroheim
Thanks for letting me know! I’ll be in touch.
Hello! Is it possible to change the language of timezone selector to another?
Five days gone but still no answer.
I mean Russian for example – America/Chicago looking like Америка/Чикаго.
Is there any way to change the language of timezone selector?
Hi!
Still investigating this possibility, but keep in mind that the timezone’s strings are generated by WordPress. If WordPress doesn’t have the ability to translate them (which is what I’m researching during those 5 days) then the answer is no. Feel free to send me a private message, so I can reply by e-mail about my findings.
VonStroheim
Thank you! I sent e-mail message.
HI, can I check if the “Max reservations per logged user” works for appointment calendar?
Right now it limits the whole calendar rather than per logged in user.
E.g. I set it as 10, the whole calendar only allows 10 reservations rather than 10 reservations per logged in user.
Kindly advise.
Thank you.
Hi!
“Max reservations per logged user” is a parameter that you can set only for unscheduled services. I don’t quite understand what you mean by “it limits the whole calendar” :/
VonStroheim
May I ask does it work for appointment or event?
The backend doesnt sync with the frontend as stated: https://cl.ly/iKIm
Even through the backend it states as 3 left, but on frontend, it states 6 left.
Hi again! Everything is almost ideal, but the loading time… especially if the nearest events at the next month… May be any tweaks to speed up the loading? (because the last time I already start to find the plugin without google synch. they are very fast. The situation is that – every page is reactive, but those with calendar or widget – as а turtle) I already think about adding the loader before TB page – for example – wait a little, loading data from Google…)
Hi!
Which plugin version are you using?
VonStroheim
v.1.4.2.1/ Never payed so much attention at this – does it matter? And there is no automatic updates? – then I will try tomorrow morning update it to the latest version. If that solve the problem – will be excellent!
yes! can say only – that is my mistake. I did not update the plugin. v2.1.5 twice faster then mine old and that is seen. Moreover – there are some additional great features, it is very pleasant that you did not stop the development. (forgot my last questions – everything is clear now, I was stupid )
Respected VonStroheim, if you let me, I will ask the real needs from the plugin (mine – truly, I think – and others will need them, and what is interesting – no one plugin does not do it in a simple way):
1/ Cancelling link from the letter for not logged.
Look – I understand that there might be the secure reasons, but they can be resolved 2 ways:
a/ password in above mentioned letter with a cancel link – when cancel link pressed, it calls the page with a simple field – write the pass for canceling… and after that – revoke the booking id.
b/ more simple – after click at cancel link in the letter – TB overview status column must show: Request for cancel. And admin then can cancel manually. I can only imagine that all status requests may be connected with sms systems…(especially if payed servises )
Why am I talking about that – because I use your plugin a year – and it is definitely greatest I’ve ever seen, I bought some others too, they all has own limitations. And I need more plugins. After today’s update – I looked at yours with new interest, and ready to buy more from you, but canceling with registrations… wp-registrations… my clients will not do that…
b/ Registration system for logging in
If decided to split services for registered users and not ones ( great decision!) – there should at least be own registration system with shortcode ( something like |tb-register|)- and the same one for login. Because WP system with user name and then 2 stage: pass from letter and then to book and then remember them to cancel – is not fine. I do not know how to do it easy – may be – when click an event the message – You must be logon – and below the link: register or enter which will link to TB own registration system with pass (it is very simple to do) – and after that to redirect to booking page from which the register call was (all the corresponding fields will automatically filled in). Then the use can get a conformation letter with all credentials. That system if will be: I understand – well done, and user can use all advantages for manage the made bookings.
and all )
Dear VonStroheim: I wanna to thank you for the excellent support and well done reservation system. 5 without a doubt.
Hi!
1) This is already possible. The cancellation link you can put inside the confirmation e-mail can be used by unregistered users too 
2) I don’t quite get it :/ Any session data (such as the selected slot before registering to the system) will be dropped by WordPress during the logon/registration process for security reasons. I won’t implement a custom user registration process in TeamBooking, because we are talking about a plugin, not a theme, so a plugin should pursue a specific task (i.e. bookings management or user management, but not both). Feel free to detail your request further, anyway 
VonStroheim
Hi!
1) and how to do that? hangout_link? but in my test environment – I did not get any link, only shortcode: |hangout_link| How unregistered user can cancel reservation?
about 2 some later, the 1 – is very important
Hi!
First of all, you should have allowed the cancellation by customer for that service (paragraph 3.4.6 of the docs), then you should notice the [cancellation_link] hook button in your customer’s e-mail builder: just press it and it asks for a link text. It generates a hook like that:
[cancellation_link]YOUR TEXT[/cancellation_link]
Let me know, VonStroheim
hm… only yesterday tried to do that… It seems to me that only for logged on users… Today is working ) That is great news! Can you advise – which cache plugin will work without problems with TB? or any?
and dear VonStroheim – what does the large btn “Save to my calendar” after successful booking mean? it links to nowhere… tried to read – but found nothing about it… which my calendar? if the user is unregistered?
Good news 
Well, personally I use W3 Total Cache without issues. I guess the most important thing is to keep the “Page caching” de-activated. Any form of PHP object caching, infact, could lead to problems when the site’s content is not intended to be “static”.
VonStroheim
thanks, understood about that btn, will wait for a fix
Hi Vonstroheim.
In your docs, 15.1.2 tbk_calendar_click_on_day it describes how to go to a specific slot on a day if there is only 1 available on click
Is it possible to fire an action hook command when a specifik page is opened with the calender on?
Ex to go to a specific date when the page opens? or maybe even to a specific slot/event?
Hi!
This is not possible with action hooks.
VonStroheim
Hi VonStroheim
I am having an issue related to time zone.
I am running up to date TB v2.1.5 and up to date wordpress v4.6.1
Google calendar timezone is set to: (GMT-05:00) Eastern Time – Toronto) Wordpress timezone is set to: Toronto
Calendar front end can be found here: https://www.bullseyeaxethrowing.com/book-online/
The issue: When a time greater than 7pm (i.e 7pm-9:30pm) is chosen on any given day on the ‘Choose a timeslot’ section of the frontend calendar, the ‘book and pay’ section appears and shows the day after the selected day.
Example: You can see what i am talking about by going to the frontend calendar (link provided above) and select December 30th date > click any of the time slots show for 8:00pm-10:30pm, the ‘book and pay’ section will show, with the date showing December 31st (not December 30th).
I have looked through the documentation and search comments with no solution. I ran a few test service time slots and this error only appears when the start time hits 7:00pm (i.e tested a 6:59 pm timeslot which did not produce the error) this pointed me in the direction of a time zone issue as the toronto time zone is -5 which is the amount of time diferrence between 7pm and 12am (midnight i.e the next day).
I hope i am making sense and my description can help you, help me find a solution here.
Thanks, minus this issue everything is running perfectly!
Hi!
This should be fixed by the next version 
VonStroheim
Hi VonStroheim,
Can you explain what is happening?
Should be fixed by next version will not help me with my client here?
Is there any workaround?
Thanks
Hi!
It is a timezone “display” bug that will be fixed by the next version, that’s all.
If you really need it to be fixed right now, I can try to apply a patch to your local installation, but that would require your support period to be non-expired. Just in case, contact me privately providing a working FTP access.
VonStroheim
Hi, I just installed the plugin But I have a problem. When i want authorize google calendars it does not work : This sentence appears “Warning: Something went wrong, are you sure you have asked for authorization?”
Can you help me ? Thank you
Hi!
This is not an error log, please edit the comment and remove it. About your issue, almost certainly you have a plugin (or even the theme) that makes a bad job with the session variables. Please perform a differential analysis by deactivating your plugins one by one, switching the theme eventually. Let me know.
VonStroheim
thank you for your reply. It’s really not cool because it works if I change the theme! I use the theme photome of themeforest. I worked a lot on this theme. Do I have to change the theme? ! If so, how to be sure not to find the same problem with another theme? Thank you
I handed over my other theme and the access is always ok. Can I have other problems with this theme?
Hi!
I’m sorry, but I can’t offer support for themes. TeamBooking is tested personally with the top seller themes out there like Avada, Enfold etc. About any other theme, the compatibility can’t be granted. In your case, I guess it was not a compatibility issue, rather an issue of your theme handling the session variables in a wrong way, or messing with them.
VonStroheim
I’m interested to your module, you can see a demo with the login requirement for booking. Thanks
Hi!
I don’t understand your question, could you please rephrase?
P.S. a frontend/backend demo is accessible via item page.
VonStroheim
Hi Von TeamBooking is looking good except when you arrive on the Reservation page. The fields for First Name, Last name, etc are all very narrow. They only show 6 characters in each field. Is there a way make the field wider?
The fields were wider at some point but I’m not sure why the are so narrow now.
Here’s a link to the page: http://www.sacredirishtours.com/boyne-valley-tour-dates/
Thanks for your help with this. *Ed
Hi!
It’s because of your theme’s CSS framework, colliding with the ”.two” class of the form fields. I can try to make something by the next version, to avoid that.
VonStroheim
Is there a way over riding the CSS rule?
It’s your theme’s framework that already overrides it, actually.
VonStroheim
Is there a way of adjusting our theme so it doesn’t have the narrowing effect or possibly a way making the fields a bit wider?
Hi!
I can’t provide support for a code that doesn’t belong to the plugin itself, I’m quite sure you understand that. The only thing I can do, is trying to modify the TeamBooking form field classes in order to avoid the impact of your framework by the next versions.
VonStroheim
Okay, i understand. Thanks for your insights.
When do you expect the next version to be available?
*Ed
Hi, I was using your plugin since a couple of months. I moved to a different server today and the plugin was still running. Now I´m not able to start the plugin anymore. It is activated but the settings page won´ show up. I tried to reinstall the plugin, no help. What else can I do?
Hi!
I don’t know, maybe your migration was not properly done, or your new server has some issues. Are you able to retrieve your server’s error.log file? If yes, then contact me privately.
VonStroheim
Hi, I love the potential of this plugin, but I’m getting frustrated having it show the available slots on the actual calendar. I’ve gone through the instructions 3-4 times. The API works (it shows there is traffic), the specific calendar says it is synced (on personal tab), and I have added timeslots to the google calendar. I really don’t know what else to try at this point. I’ve been through the manual countless times and I’m at a loss. Any ideas?
Hi!
Please read very carefully the troubleshooting section of the documentation, at paragraph “Events not showing”. If the issue persists, contact me privately.
VonStroheim
Is there a possibility to change the event name of the reservation in google calendar. If people make a reservation now every booking has the same name, eg. Lunch. I want the event name to display the persons name and some other items they filled in during their reservation.
Hi!
The possibility to add dynamic data to the event name in Google Calendar was discussed a lot and it’s currently under “investigation”. Unfortunately, it is not as easy at it may seem…
VonStroheim
That is a shame. Is it possible to add this data to the description field in the google calendar then?
That already happens, read the paragraph 6.3 of the documentation as a reference (read it carefully). Let me know.
VonStroheim
Ah so because I have an Event class, the description is limited right? So if i am understanding it correctly: In the appointmentclass it is possible to add more of this dynamic data ?
Exactly
But with appointments, you are limited to one reservation per slot (no tickets)
VonStroheim
Mmm okay. So for me the event type is the right choice. But Instead of the emailadress I would like to have the telephonenumber and another custom dynamic data field added into the google calendar description field. How can i change this?
Hi!
[EDITED] You can’t, at the moment the Google Calendar description is not configurable for Event type.
VonStroheim