2244 comments found.
Hi guys, Special rate doesnt work. I set special rate like this: https://s22.postimg.org/9ufilo9j5/settings.jpg
- but when I choose to book on my website, it always returns 200 eur price, even for stays longer than 3 days, that should be 150 eur. It should return 200 eur only if its 3 days or less – i believe setting is good, whats the problem? Thanks and have a good day.
Hello,
Could you please send a message while you are logged in with the Envato account you used to purchase HBook plugin, so I can verify your purchase and support entitlement?
Thank you for your comprehension! 
Best regards,
Aurelien
Hi
Quick pre-sales question – Will HBook work with the Calluna Hotel theme. They say on their forum No, but I know you say it works with all. Many Thanks
Hi,
Thank you for your interest in HBook plugin.
I replied to your email yesterday. Hoping you received it?
If you were to use Calluna theme with HBook for the booking system, you will not use AWE plugin. It will work perfectly fine. You can still use your theme page template to showcase your rooms. There is a setting for that and you can insert HBook shortcodes (for availability calendar, search form, etc…) anywhere on your site.
It will work perfectly fine. I guess you read a comment on the Hotel Calluna forum when their theme did not have a booking system included. I checked and could only find a comment from a year ago mentioning hbook.
If you have other pre-sales questions, please do not hesitate to contact me again.
Kind regards,
Aurelien
Great plugin! Two questions:
1. Where can I translate ‘first name’ and ‘last name’ in the form? It’s not in the POT file and in the backend the label is not edittable like the custom fields you can add in the form.
2. How can I set the price breakdown to be shown by default in stead of need to click on it?
Thanks in advance!
Best regards,
Peter
Hi Peter,
1. You can change ‘first name’ and ‘last name’, as any text displayed by HBook, in HBook->Text.
2. This is absolutely feasible. Please contact me per email via my profile page and I will be able to send you the requested changes. ( It is not handy to put code in the comments here. as the format is always changed…)
Best regards,
Aurelien
Hi,
Pre-sales question for you. My client has a self catering cottage and they require customers to book 1 week at a time so do you have the option for visitors to book a minimum of 1 week?
Thanks, Andrew
Hi Andrew.
Thank you for your interest in HBook.
Yes, you can set that there is a minimum stay of 1 week. If the cottage is booked on per-week basis ( 1 week, 2 weeks, 3 weeks but not 10 days for example), it is as well possible to set it this way. You can see in out Demo 2 an example similar as what you describe..
If you have other pre-sales questions, please do not hesitate to ask.
Best regards,
Aurelien
Hello, After reading a lot, it come to my mind, if hbook has the ssl certification? I mean this because there’s lot of sensitiv info from clientes passing by the website/plugin such as credit cards numbers.. and some may don’t trust in the website if it’s not safe.. Thanks a lot for the preview answers!
Hello,
To have a site in https, you need to buy a SSL certificate. The SSL certificate is installed on the server for your website. It is beyond HBook plugin.
HBook works without SSL or with SSL. Up to you to ask your hostprovider to add an SSL certificate.
Best regards,
Aurelien
Ok. That I get, so actually if I don’t get a SSL certificate for my website it’s not secure to use either paypal or stripe running on hbook plugin? or.. the credit card information will run outside the site in a paypal or stripe secure link? Thanks!
Hello,
You do not need an SSL certificate to have secured transactions. Stripe and Paypal both have high security levels and no sensible information is stored on your server. You can perfectly activate Stripe or Paypal payment for HBook without SSL. No worries!
However, the SSL adds another layer of verification. It is as well useful to have https site with Google ranking now. And your customers will feel safer
Best regards,
Aurelien
Thanks a lot for all the answers!
Hello Aurelien,
Is it possible to reset tourist and reservation id? I mean other way than edit wp_hb_resa and wp_hb_customers in sql database…
Hello,
I am afraid there is no option for that. You would have to do that in the database directly.
Best regards,
Aurelien
Thank you!
Hi, This plugins looks great. Does it support EBS payment gateway?
Hello,
Thank you for your interest in HBook plugin.
The current payment gateways are Stripe and Paypal.
I wish to add other payment gateways in the future and EBS in an interesting one for India, as well as CCAvenue. However, I can not guarantee that it will be added soon.
You might wish to consider hiring a developer to code the integration (or coding it yourself if you have sufficient coding knowledge ).
If you have other pre-sales questions, please do not hesitate to contact me again!
Best regards,
Aurelien
Hello – I have some pre-sale questions:
1. When Hbook reserves rooms with deposit, we would like payment in full two weeks before arrival. Is this possible?
2. Can we set a 2 nights minimum (can be flexible) within the week and 1 night over the weekend (for example).
3. Currently we are using Awebooking and Stripe – and if a credit card doesn’t go through – it still reserves the room. We would like a failed credit card to not impact the reservation.
4. How flexible is the ability to cancel and change reservations. Often people want to shift dates and that’s impossible with Awebooking.
5. Does your plugins offer package add-ons, like adding a Massage?
6. I know others are asking for flexible minimum nights by season – is this something you are still working on?
Thanks in advance!
Hello,
Thank you for your interest in HBook plugin.
1. The remaining balance can not be paid online through HBook at a later stage. You will need to ask your clients to pay you via other means (bank transfer for example). You can update the payment status and remaining balance in the back-end. You can as well use the action “confirm” for a booking once remaining balance is received fro example. This action trigger the automatic sending of any email template associated with the “confirm” action.
2. Yes, the minimum stay can depend on the season and you can set which days of a week belong to a season. So you can have for example a season “Weekday – low season” with 2-nights min stay and a season “Weekend- low season” with a min stay at 1 night.
3. If a payment via Stripe does not go through, the reservation is not saved. However, you can offer several payment options to your customer so you could accept reservation without payment too. Check for example Demo 2. This way a client can still book even if Stripe payment failed.
4. With the current version of HBook, it is not possible to change check-in and check-out date of a reservation. I have in mind to allow the change of the nb of nights (check-out date) as this is way more simpler than completely changing a reservation. And from the feedback I received from HBook clients, it covers most of the need as customer mainly wish to shorten or extend their stay.
5. Yes you can add Extra-services as a massage for example, a guided tour, breakfast options, etc…
6. This is already added! You can now set different minimum stay according to seasons.
If you have other pre-sales questions, please do not hesitate to ask!
Best regards,
Aurelien
Is it possible to add at PayPal checkout under it that is buyer doesn’t have PayPal can still pay with he’s credit card? Can you add Braintree checkout as not a lot of countries like mine support stripe? Can you clarify linece? When used to book a room with PayPal check out for an example normal or extended license is needed it?
Hello,
Thank you for your interest in HBook plugin.
If you have enable in Paypal dashboard that the Paypal account is not compulsory, then clients should be able to use the guest checkout and pay with credit card details.
Braintree is on the list of interesting payment gateway to add but I can not guarantee it will be done soon.
Regular Licence is the only licence I offer for HBook. One licence for one end site. There is no add-on or extra-plugin to buy to use Paypal or Stripe. No extended licence either. If you buy HBook, you have all features the plugin offers.
If you have other pre-sales questions, please do not hesitate to ask!
Best regards,
Aurelien
Thank for the quick reply. So with stadard license the plug in can be used in one website and charge the customer who makes a booking. Is this right? For PayPal what I am asking is to inform customer that he can also pay with credit card because when they see as payment option only PayPal they might cancel thinking that they don’t have PayPal.
Hi,
Yes, you understood it right regarding the licence.
You can customize any text displayes by HBook, so you can clearly indicate that they can use credit card with Paypal if they do not have Paypal account.
Best regards,
Aurelien
Hi!
We would like to update the system. Unfortunately we get the follow error ’’Error: could not verify purchase code. cURL error 7: Failed to connect to hotelwp.com port 80: Connection refused’‘
Our hosting provider does not whitelist the server. So he want to know which IP address he could whitelist so the verify function works great for updating the plugin.
I am looking forward to receive a reply!
Kind regards!
Hello,
Thank you for your message.
I have received your email as well. Could you contact me via my profile page and provide me with the url of your website and admin login details, so I can check that and we can continue per email?
Best regards,
Aurelien
Hi,
just bought your plugin and trying to make it work to suit my needs.
I created my accom options (different apartments with different nº of rooms) and add the rates I want.
When using the search console, How can I set which accomodations will be shown depending on the number of guests?
Ex: 2 adults search. I just want to show two accomodation options, and not all I have.
thanks
Example:
i have a 4 people apartament. Price is different for adults than for children (children have 50% discount).
How can i set this discount? Not the same price for 4 adults than for 2 adults + 2 children…
thanks
Hello,
Thank you for your purchase. Please do not hesitate to check the documentation.
1. What you are after is a minimum occupancy, am I right? So if a booking is for 2 people, you do not wish to show the accommodation that can accommodate for up to 4 persons for example? I am afraid this is not possible with the current version of HBook. I have that feature on my wishlist for future developments
2. This is perfectly feasible. You will see that in Rates, you can enter the “Accommodation rate” which is your base rate, which will correspond to the price for the normal occupancy (as set in your accommodation type). Then, you can enter the rate for adults and children above normal occupancy.
In your example, you might wish to set the normal occupancy at 1 if you charge per person. Then the accomodation rate will be the price for 1 adult and you will set the rate for adult and children (50%) above normal occupancy. This way, the price calculation will always respect the children and adult rates.
Best regards,
Aurelien
My full case is the next:
I offer 3 apartments:
-apartment with one double room -apartment with two double room -apartment with three double room
groups of people can rent each apartment and price will depend on number of people. For example, 3 guests on a 2 rooms ap. would be 122€, but 4 guests on the same apartment would be 168€ (in the first case, two guests pay 42/each for sharing a room and the other guests pays 61€ for the private room for him). In case of being 4, each pays 42.
But, if any of these guests is a child, has a 50% discount.
any idea on making this?
thank you so much!!
I am getting this error now when using the search console:
Unexpected error (no accommodation defined).
And my accomodations dont show the edit occupancy fields anymore on the editing page…
whats wrong?
Hi,
I guess you have added a multi-language plugin? If this is the case, please refer to the documentation here to check how to set up WPML or Polylang with HBook.
If this is not the problem, could you please email me via my profile page with admin login details, so I can check what is happening?
Regarding your mathematics, I can not follow your logic
Case 3 persons: 42*2 + 61 = 145 (while you indicate 122)
You can not set a pricing where the 3rd person will be at €61 and the 4th person at €23. The difference between each guest beyond normal occupancy should be the same.
If you need further help with that, please email me so we can continue our discussion regarding your specific situation. 
Best regards,
Aurelien
hi!
I got to find the solution for the problems.
Problem now is minimum occupancy.
For a 2 guests booking it shows all the options…
http://granfondocambrilspark.com/6948-2/its not possible to make it like this, cause they can get a 2 bedroom apartament cheaper than just 1 bedroom.
I really need to set a minimum occupancy (or something similar) to avoid this.
Any idea?
Hi.
I do not know how your pricing work but you surely can set that a 2 bedroom apartment is more expensive than a 1 bedroom apartment for 2 persons. It does not make sense to be the opposite, I agree.
As explained in my previous reply, there is no “minimum occupancy” setting with the current version of HBook. If you absolutely need minimum occupancy settings, I suggest that you enlist a developer for that customization.
The only workaround I can suggest is to firstly send your visitors to different booking pages depending on how many persons they wish to book for. In the page for 2 persons, you add the search form and you can add Custom CSS to hide in the results the accommodation types that you do not wish to allow to be booked for 2 persons. If you need help for this CSS, I can help you with that, no worries.
Hoping you will find your way!
Best regards,
Aurelien
Thanks for the answers. As I understood it’s only possible to prevent a reservation to happen, setting it to happen with at least 1 day ahead but when you do this you can’t receive last minute reservations, which it’s not so good but at the same time having a reservation at 10pm for a guest to check-in at 12pm it’s also not so good! =/ Just another two questions, it’s possible to set a room as a promotion package and then set availability only for a certain period of time? Eg. Apartment 1: stay 2 nights -15% off as a packadge (and then you set a rule to book only 2 nights (not more, not less) and with 15% off from standart rate) ? Is it possible to use hbook with holetiour theme from ait themes? I’m looking for a multilanguage theme with it’s own translating system.. Thanks once again.
Hello,
Yes, you understood it right. Either you accept same day requests… or you set that it is not possible to book “x” number of nights from current date. It can not be set as a nb of hours from current time.
- You can set a discount according to a booking rule. So yes, you can set a discount of 15% for 2 nights stay only.
- Yes, HBook works with any WordPress theme and it will work well with hoteliour theme.
If you have further pre-sales questions, please do not hesiate to ask!
Regards,
Aurelien
Thanks for the answers! I have another one, and hopefully the last one.. Its possible to costumize the search form? add some text like in demo1 but not on top, in front. So, text and booking form all in the same line. eg. best available rate + check in + check out + adults + children + book now
Hi,
There is no options for that in HBook. However, it seems to me perfectly feasible: you create a 2 colums section (as for example 1/3 and 2/3 columns) on a page for example, you will have your text on the 1/3 column and the search form on the 2/3 column.
If you have other questions, please do!
Best regards,
Aurelien
Hi, I’m wondering on buying hbook plugin.Could you advise if the following are possible: 1- having at all weekends min. nights 2 and in other special periods different min of nights and at the same time having seasons prices(low, high, special) 2- add a time limit for reservations? eg. 6h before check-in time or until 18.00pm same day 3- option to ‘had’ a baby under 2 years(1 or more) and to have the option to have a extra fee for crib (or only as an extra service) 4- to have extras( eg. boat sailing) appearing with an image and some description and not only with price? 5- possible to set max number of extra beds depending on room type? (eg. apartment with 1 bed + couch = 2 people/normal rate + 2 max extra person ->only for this apartment) 6- coupons system for promotions in returning guests, or social networking followers? (eg. if stay longer than 4 nights, send email after check out with promo coupon for another stay or make a campaing and if people like you page they will get a coupon) Thanks for the help, and congrats on the plugin, looks pretty nice!
Hi,
Thank you for your interest in HBook plugin.
1. Yes, you can set different seasons (Low, high, special) and set different min stay depending on the season. You can create min stay of 2 nights for the week-end as well. You will set a min stay depending on the check-in day if your week-end pricing is not different. If the rate is different for week-ends, then you need to set them as a season, which is easy enough too.
2. You can set a nb of days ahead the current date to prevent bookings but it is in terms of day and not in terms of hour. The smallest will be then to prevent customer to book 1 day before arrival. To give you an example, without this setting, I can book for tonight while with a “nb of days from current date” set to “1”, I can only book for a check-in on tomorrow night.
3. This can be set as extra-services. It can be set as “free”.
4. I had never tried but I just did. So, I can tell you that it is possible. There is a menu in HBook to change the text displayed by default and you can add html tags here. So you can add an image and description.
5. Yes, you will set the normal occupancy as your accommodation rate (2 people/normal rate) and you can set the maximum occupancy (4 people in your example). Then, you can enter the rate for adults/children above normal occupancy. The occupancy settings are defined for each accommodation type, so you can have different normal/max occupancy depending on the accommodation type.
6. Coupons/Vouchers is not possible with the current version of HBook. It is a feature I wish to add in the future but you will understand that I can not guarantee that it will be added soon.
If you have other pre-sales questions, please do not hesitate to ask.
Best regards,
Aurelien
hi, can I download your dummy on http://demo-hotel.hotheme.co ?
Hello,
If your question is if you can use HBook plugin with this theme, the answer is yes, as it is a WordPress theme.
Best regards,
Aurelien
Hi,
two days ago went here
http://hotelwp.com/contact/?envato_item_id=10622779 and requested support.We filled the form three times asking different questions.
We are still to receive any sort of response, what is the correct channel to be requesting support as we thought that was the correct channel!
Thanks
Hello,
Yes, this is the right channel for support, as well as here on Envato or contacting me via my profile page.
I usually reply within one day and I guess it is just that my reply did not reach you. Maybe it ended in your Spam filter?
I can not track back your support ticket with your username. Please contact me again, using one of the channel above and I will re-send my reply.
Kind regards,
Aurelien, HotelWP
Hi, thanks for your response,
can you please tell me the IP you mailserver sends out from. We have not received any mail in the inbox or spam. I am the mail server administrator and if the message has been discarded I can at least tell you the reasons why.
I have resent the questions using the link in the email you sent
https://codecanyon.net/user/hotelwpHope to hear back from you soon.
Thanks
Hi,
I have replied to your email. Thank you!
Best regards,
Aurelien
I thanks responded back to your email, much appreciated
is it possible to show how many room that they want to book by the guest?
Hello,
Thank you for your interest in HBook plugin. I am afraid multiple booking is not possible with the current version of Hbook. It is on the list for future developments
If you have other pre-sales questions, please do not hesitate to ask.
Kind regards,
Aurelien
Hola, donde puedo descargar la versión en español?, gracias
Hola,
Los ficheros de traduccion estan en la carpeta hbook/language-files.
-back-end: tiene que copiar los ficheros hbook-admin-es_ES.mo y hbook-admin-es_ES.po y pegarlos en la carpeta hbook/languages
- front-end: tiene que usar el menu HBook->Languages y importar el fichero hbook-es_ES.txt
Si le puede ayudar en cualquier otra cosa, no dude en contactarme de nuevo.
Un saludo,
Aurelien, HotelWP
Hola, seguí los paso, sin embargo, el menú de administración sigue en inglés, la otra consulta, se puede habilitar la interfaz de administrador desde una página en vez del dashboar?, Saludos.
Hola,
En Settings->General->Site Language, ha seleccionado “Español”?
Los ficheros hbook-admin-es_ES.mo y hbook-admin-es_ES.po están en la carpeta wp-content/plugins/hbook/languages?
Con eso, debería funcionar.
En caso contrario, me podría contactar con el url de su pagina web, admin usuario y contraseña? También me podría incluir FTP acceso a su server? Para enviarme un mensage, se puede hacer desde mi pagina web o desde mi perfil.
Un saludo,
Aurelien
Hello mate. I have a question. Is it possible to show the extra options (services) prior to pressing the search button and not after?
Hi,
Thank you for your message.
You would wish your customer to select some extra-services at the same time as indicating the check-in and check-out date and nb of adults/children? Do I understand you correctly?
If this is it, I am afraid it is not possible to do it this way.
If I misunderstood you, please do not hesitate to come back to me.
Best regards,
Aurelien
Exactly. It would be nice to have that. But since that is not possible, what about this? To move the Extras after the guest information forms and before the total I believe that makes more sense
Hi,
This would need customization. It is a good question if the extra should be added straight after the room selection or after the customer details. I tend to think that anything that has to do with price is to be together and then the client fills in the form with his details before paying.
Best regards,
Aurelien
Hi quick presale question. Is there a function to save the client? So if a client books in, or we manually book in a reservation for January, and if they come back in Feb again we can pull their stored user details without having to type them in manually each time? (name, address, phone, etc)
Hello,
Thank you for your interest in HBook plugin.
Yes, a customer ID is given to a customer when you add its details for the first time. Then, you can use the ID of that customer and it saves you from entering all details again.
If you have any other pre-sales questions, please do not hesitate to ask!
Best regards,
Aurelien
