7153 comments found.
Hello, I purchased a few days ago and am now trying to install. My site is on PHP 5.6 with the latest wordpress version. Once the plugin is installed, when I click on activate, the page goes to an error screen saying HTTP Error 500, Can’t process. I’ve spoken to the web host support who can’t see a problem. Can you please advise? Thank you
Hi!
Are you able to retrieve your server’s error.log file? If not, please contact me privately via my profile page, providing both FTP and WordPress access.
P.S. please don’t double-post 
VonStroheim
Hello, I recently purchased the Team Booking plugin, but upon activation (PHP version is 5.6) I get the blank page , saying the site can’t handle the request and a HTML 500 error.
Wordpress version is 4.6.1 Any suggestions appreciated. Thanks, Glenn
Duplicated comment (answer above)
VonStroheim
Warning: Something went wrong, are you sure you have asked for authorization?
Duplicated comment (answer above)
VonStroheim
I am running weekly tours, so I want the user to be able to pick a week block to book, is that possible?
Hi!
That’s not possible at once. Multiple-days events are not (yet) supported.
VonStroheim
Hi, i have set up TeamBooking. imported the JSON file fine. When go to the personal tab and try to authorize it fails i have try 10 X
HelpAdrian
Hi!
Please describe “it fails”: what you do and what you get.
VonStroheim
the message i get it- Warning: Something went wrong, are you sure you have asked for authorization?
Hi!
I guess that something (your theme, maybe, or a caching plugin) is messing up with session variables. Please switch temporary to a basic theme – and/or deactivate any caching plugin – and retry. Let me know!
VonStroheim
disabled the caching, the site is live so i cant switch theme: still the same.
Hi!
Well, if you search for “something went wrong” through the past comments, you’ll see some people fixed this by deactivating all the other plugins (temporary, of course), perhaps there is a particular plugin that causes this. Other customers by switching (temporary) the theme. Please proceed in those ways, put your site in maintenance mode if necessary.
P.S. from a tech point of view, your issue is caused by a session control variable that is not correctly being kept in your environment when you come back to your site from Google.
VonStroheim
hi, connected now. did as you said. turned all plugins back on still syncing. cant see any free appointments in the calendar
Hi!
1) Have you been able to authorize, then?
2) What “still syncing” means? Have you added one of your Google Calendar in your Personal tab? Have you perhaps some “endless” recurring events in place, in your Google Calendar?
Let me know!
VonStroheim
Hi,
1, yes 2, yes and its a new calendar
thanks
Hi!
Have you place some availabilities events according to the paragraph 6 of the documentation? I’m assuming that a new calendar means there are no events at all on it…
VonStroheim
nothing in the calendar and i have created some event services
ive got working events now. how can i get the “Where” field populated by the client in the google calendar? thanks
Hi!
I guess you want the “where” field of the events in your Google Calendar, to be populated by the address that your customers will put on the reservation form, right? (correct me if I’m wrong, as I’m not a native English speaker).
Then you should configure your service(s) to have the “location” setting set to “no location”. At the same time, you must ensure that the service’s reservation form contains the built-in “Address” field. Then, when a customer fill up the form, the relative event in Google Calendar will inherit the customer’s address as location.
VonStroheim
hi yea that’s what we want. i tried what you said but google doesn’t populate the location in the calendar
Could you please paste a link to your frontend calendar?
VonStroheim
Hi!
I meant the TeamBooking’s frontend calendar in your site. I need to check something in the reservation form.
VonStroheim
Hi!
I can’t access to the reservation form because the reservation can be done by logged-in users only. Please contact me privately via my profile page, providing an admin WordPress access.
VonStroheim
i have changes the 1 Bed Property option to be for everybody
whats your email address and i will add you as a user to our worpress
Hi!
The problem is that you have created your services in TeamBooking as “Event” class. Event class timeslots are supposed to receive more than one reservation from customers, so it makes no sense to populate the “where” field in your Google Calendar (because there will be more than one address).
I see you have just one ticket per timeslot, so ultimately you need to create your TeamBooking’s services as “Appointment” class, not as “Event” class (because you don’t need more than one reservation per slot). Doing that, will result in the “where” field correctly populated by the customer’s address.
P.S. in order to contact me privately, you can use the contact form in my profile page.
VonStroheim
i have added an appointment and added it to the container in google calendar. i cant see it in TeamBooking?
Hi!
I was referring to the service’s of TeamBooking (like your “1 Bed Property”). When you create a new service, TeamBooking asks you if you want it to be an “Event”, “Appointment” or “Unscheduled”. You must select “Appointment”, if you want to achieve that thing of the address. Remove your services in TeamBooking and recreate them as “Appointment” services.
P.S. What do you mean by “I have added an appointment”? And by “I added it to the container”? I really please you to be more descriptive, don’t spare words.
VonStroheim
hi yes i have created a new service as “Appointment” and changed the name of the google calender to include the new service
Hi!
1) The name of the Google Calendar itself is of no importance. What matters is the name of the events in the Google Calendar.
2) Now, I see you have inserted the widget in your page. But the calendar is empty (I guess this is you issue now). Are you sure you have selected your services in the widget settings?
VonStroheim
yes i selected the appointment style service in the widget settings.
Then something must be misconfigured. In order to save some time, please contact me privately providing:
1) A complete screenshot of your Google Calendar’s event
2) An admin WordPress access.
VonStroheim
done. ive added cal screenshot.PNG to the media library
Replied via e-mail
VonStroheim
Hi Von I’ve added Team Booking to my site. It displays fine but it has a large time zone option box top right of the monthly calendar. When I click on an event in the calendar the event button is almost below the fold/frame of your plugin’s window. It seems the large Timezone box may be pushing things down below the fold/frame. How do I solve this issue?
Thanks for your help *Ed
Hi!
When reporting “aestethic” issues, please always paste a link pointing to your frontend calendar
VonStroheim
The Team Booking calendar is at the bottom of this page: http://www.sacredirishtours.com/boyne-valley-tour-dates/
Your calendar shortcode is wrapped in < pre > tags that scrambles the CSS rules. Have you perhaps copy/pasted the shortcode from the documentation? Don’t do that, please insert the shortcode with the TeamBooking shortcode button (or write it manually).
VonStroheim
Perfect, I typed it in but still had the same issue. Then I went to the Wordpress Text view and removed the < pre > tags there. That did the job.
Thanks for your help, Von
Great! You’re welcome
VonStroheim
My client offers different services that have different durations for example:
Color treatment = 1.5h Water treatment = 2.5h Heat treatment = 1h
So I understand with your plugin I can create 3 calendars with different time slots each (1, 1.5 and 2.5 hours slots), right? And put the corresponding calendar on the corresponding page.
The problem I see is that she is the only person who gives all three treatments and what happens if she is busy at a given date with Calendar 1 “Color treatment” will the calendars for “water” and “heat” be marked as “Not available”?
Thank you.
Hi!
Yes of course, that’s possible using multiple services containers (if you want to keep all the events in a single Google Calendar) OR with interdependency settings (if you have one Google Calendar per service).
Please note that the frontend calendar is not a direct expression of a particular Google Calendar, so it can show all the services or just some of them, as you please.
Before considering any purchase, please read very carefully the documentation to see if it fits your needs.
VonStroheim
Hi VonStroheim. We are seeing an issue where the page on which we are attempting to render the calendar via shortcode is loading without the WP adminbar, and only the title of the page: no team booking calendar. It looks similar to when a page isn’t calling the footer when you are designing a theme. Any ideas what might be causing that? We aren’t seeing it on our test server, but we are seeing it in production. I’d welcome your thoughts. You can see it in the wild here: https://sandbox.commons.hwdsb.on.ca/booking-calendar/
Hi!
Indeed, the shortcode rendering is broken. Please inspect your error.log file and ensure you’ve correctly migrated the database from test to production (if this was your workflow).
If you are unable to decypher your error.log file, please contact me privately.
VonStroheim
Thanks for the quick reply. We didn’t migrate the database. Just started from scratch after testing in the dev environment. I did previously try to repair the database using the button in Core Settings with no improvement. Strangely it is working on other pages, but I can’t find a pattern for why it intermittently works on some pages, but not others:
https://sandbox.commons.hwdsb.on.ca/booking-page-sonya/There is nothing in the error logs for today. I’ve turned on the verbose error logging in core settings but those don’t seem to be rendering either.
Oh, that’s really weird, what is the difference between those two pages? Is the shortcode inserted the same?
The error log of TeamBooking refers only to Google API errors. Please contact me privately via my profile page providing an FTP access, so we can generate a proper error.log file eventually.
VonStroheim
Hola, ¿Es posible mostrar el calendario en formato listado?
Hi!
Do you mean, a list of upcoming events?
VonStroheim
Yes.
This is not possible (yet).
VonStroheim
Ok. Thanks
Hi, We have been using your plugin’s demo and we think that ‘Team Booking – WordPress booking system’ fulfill our needs but wer have some questions before buying the plyugin
Scenario: We would like to add a booking system on our wordpress site on which users will come and book our tour service.
We run 2 tour services everyday: 1. 10am – 1pm – capacity 3 2. 4pm – 7pm – capacity 3
When users land on booking page, they will select the date and time slot and then they make payment via Paypal.
We are underassumption that the google calendar will be populated on that date and time and reflect the latest changes. Now, if someone books a tour on the phone and our customer service take the payment on the phone, they will update the google calendar manually (not from the plugin)the relevant date and time slot of the tour.
Question1: Will new users visiting our site see the new booking update on google calendar, which was done manually by our customer service? Question 2: is our scenario of booking possible through your plugin??
Please let us know. Thanks
Hi!
I’m sorry, which demo are you referring to?
1) TeamBooking works with availabilities that are placed in your Google Calendar. If you manually modify one of those available timeslots in your Google Calendar by changing it’s title, then that particular timeslot won’t be shown in the frontend anymore (because it’s not an “available timeslot” anymore). Anyway, it’s always better to insert the phone/manual reservations via the frontend calendar itself (administrators will skip any payment process, so it’s easy) because doing so will result in a reservation record that can be managed in the plugin’s backend.
2) Yes, I guess. But please read very carefully the online documentation before considering any purchase.
VonStroheim
Hello,
I am looking for a plugin enabling to set-up appointments for some services that must be done at the customers’ house, for which it is necessary to count the travel time of the providers (travelling from the office of the providers to the customer’s house).
This travel time varies obviously according to the location of each customer.
If I buy your plugin, is there a way allowing each provider to adjust his calendar in real time and to display the calendar publicly, so that all customers know in real time his avaibility and book the service easily?
Thank you.
Hi!
I understood the first part of your request, but not the second: keep in mind that the service providers are able to give/plan their availabilities via their own Google Calendar.
VonStroheim
Hi VonStroheim,
12 days ago you wrote:
“There are currently known issues with full-day events (mainly due to an incorrect management of the Timezone) that could be the cause of your issue, so please wait for the next version to be released”
Could I please ask for an indication of when that release might be?
Also is there any Mail Chimp integration with this plugin or could it be integrated?
Regards,
Debora
Hi Debora!
I don’t work with ETAs, but if you want to test the release candidate (we’re close!) right now feel free to send me a private message.
About MailChimp integration, honestly I don’t see a clear use-case, because MailChimp is something generally used for campaigns and newsletters… could you please make a usage example?
VonStroheim
Is it possible to have multiple prices per service? (Kids + Adults)
Hi!
This is not (yet) a feature, I’m sorry.
VonStroheim
I’ve seen from some of your earlier comments that you do intend to implement this some time in the future. Would you have a timeline in mind? I think I’m going to recommend your plugin to my partner’s business, it does everything they need so well! Hopefully children / adult fares soon as well.
Hi!
The next release will prepare the ground for the future implementation of additional service classes (even custom ones, if you know how to code simple extensions), so hopefully it won’t take too long after that release. But I don’t work with ETAs, I’m sorry.
VonStroheim
Hi,
I’ve been having some issues lately with the plugin. The page that I use the plugin on crashes when the plugin is active. If I deactivate the plugin, the page loads just fine. Is there something I can look into changing within the settings? I honestly don’t see anything. http://www.globalmindenglish.com/tutor-booking/
Thanks, Bartek
Hi!
When something crashes, it’s never a matter of settings. First thing to do: retrieve your server’s error.log file. Second thing: contact me privately via my profile page
VonStroheim
Hello, I am currently using this plugin and love it, but for some reason I have a new site with a second license that is not pulling the css until the initial month’s view is advanced. Because of this, the calendar does not work unless the current month is changed. Any idea why? The site is not live yet and it is using blankslate as a base theme.
Okay, I have managed to correct the layout issue with
.tb-frontend-calendar p, .tb-frontend-calendar br { display: none!important; }
but unless the calendar is advanced in either direction (forward or backwards) the services do not load when a day is selected.
upon further investigation, using the default theme works… but with blankslate the following js doesn’t load until the calendar is moved up or back a month. frontend.js?ver=1479150590”
Hi!
So, it seems not an issue of TeamBooking
Probably, your theme is doing a bad job with the resource’s enqueuing. Please:
1) Ensure you’re running the latest version of TeamBooking (very important)
2) Contact your theme’s support, making that clear: switching to a basic theme doesn’t broke anything
3) Contact me privately, if your theme’s support is not collaborative
VonStroheim
Hi
Is a waiting list supported for events with multiple users for when overbooked?
Thanks
Hi!
The waiting list is not (yet) a feature.
VonStroheim
Dear VonStroheim, everything is perfect, but I’d really need to set a different paypal account per service. Is there an easy way to achieve this? Thanks!
Hi!
Nope, this feature is still under development.
VonStroheim
Hello,
Suddenly this plugin crashes my site when I click on it in the dashboard and I get a 500 internal error. Can i re-install it without looking all my current configuration? We are an event venue and have put lots of information into this plugin.
Hi!
Re-installing is never a solution. I guess you are in trouble because of “endless recurring events” that may be present in your Google Calendar, but it’s just a guess. Please contact me privately via my profile page, providing an FTP access and a WordPress access, so I can take a look personally.
VonStroheim
Hi,
Our client would like to sell “entrance ticket” online. Below are the requirements: 1) Can set maximum number of tickets available per day. 2) Can use iPay88 payment gateway. If you do not support this, are you possible to add this feature / customise at a fee? How much? 3) Can set Group Purchase Discount. e.g. 10 tickets for 20% discount.
Thank you.
Duplicated comment (see below)
VonStroheim
Hi,
Our client would like to sell “entrance ticket” online. Below are the requirements: 1) Can set maximum number of tickets available per day. 2) Can use iPay88 payment gateway. If you do not support this, are you possible to add this feature / customise at a fee? How much? 3) Can set Group Purchase Discount. e.g. 10 tickets for 20% discount.
Thank you.
Hi!
Hi, all those questions are answered in the online documentation. Please take the time to read it carefully, before considering any purchase.
1) Per slot 2) No 3) No
VonStroheim
Our client is selling Entrance Ticket, hopefully can use your plugin can be used.
1) how to set Event as full day? No time slow needed. I have tried but can only set 23 Hours 59 Minutes maximum. 2) In your demo, Max total tickets per slot = 200, we need more than that such as 1000 entrance ticket available per day for visitor to purchase. 3) in payment steps, besides Paypal, can we display other options such as (a) Pay Later (b) display bank detail so visitor can transfer payment via online banking?
Hi!
1) Do you mean in Google Calendar? When you edit an event, there is a checkbox “All-day” You can create full day events also by clicking in the uppermost row of Google Calendar view. Check this guide as example.
2) This is currently a limitation of Google Calendar events, But you can overcome this, with the creation of multiple events in the same day/times (e.g. 5 in a day: 200*5=1000).
3) If the payment is discretional, TeamBooking doesn’t show a “Pay Later” option, it just do the reservation and then shows a “Do you want to pay right now?” option, which is more “user comfortable” in my opinion. About your bank details to allow for a bank transfer (i.e. a custom text to show in the payment step), this is not possible yet. But you can insert your bank details in the service’s description which is shown at the top of the reservation form, anyway.
Please note: if you are going to manage tons of reservations (e.g. 1000 per day @ 30 days per month), then in case of a low-resource server (shared hosting plans etc) you might experience low performance overall, because TeamBooking fetches your reservation records very often to keep a real-time sync with your Google Calendar(s).
VonStroheim
