1168 comments found.
Hey, is there any way, I can remove the admin from having login? I want to integrate this into another app so from a link directly inside that app it access admin URL and from other link I can access the operators.
Hello, thank you for contacting.
You would have to implement it manually. Look into the following files to see how login action is implemented:
- livechat/php/controller/AuthenticationController.php,
- livechat/php/service/Authentication.php.
Hope that helps.
Kind regards,
mirrormx
Hi MirrorMx, I want to change the live chat widget default position. I want to show it on the left like addthis share buttons do. How do i do it? Please let me know the css and where to edit it?
Thanks a lot bro. 
Actually now the default position is overlapping with my GO TO TOP button on website.
Hi another thingy, I changed my main admin email to another email for agent and now I cannot login as ADMIN anymore.
When i login using the other email – i am logged as an agent and cannot access ADMIN PANEL anymore.
Please help 
Hello, thank you for contacting.
About widget’s position – unfortunately, to change the layout from bottom to side of the window would require some larger effort to get done. Because of this, I can’t offer help with that.
About the administrator account – you can change the data in “livechat/php/config/parameters.php” file.
Kind regards,
mirrormx
Hi can it integrated with whmcs?
Hello, thank you for contacting.
Application doesn’t include special API for 3rd party integrations. However, full source code is included in the package, so with enough programming skills, it could be integrated with other systems.
Kind regards,
mirrormx
i am currently using one right now and i use scripts to integrate in whmcs and my website
i am currently using one right now and i use scripts to integrate in whmcs and my website
i am currently using one right now and i use scripts to integrate in whmcs and my website
i am currently using one right now and i use scripts to integrate in whmcs and my website
i am currently using one right now and i use scripts to integrate in whmcs and my website
i am currently using one right now and i use scripts to integrate in whmcs and my website
im currenly using one right now and i use scripts to integrate in whmcs and my website
Hello! does this plugin with the plugin wp-super cash?
Hello, thank you for contacting.
Application isn’t integrated with the plugin you’ve mentioned.
Kind regards,
mirrormx
Hi,
i have added live chat on my website. sometimes it takes time to load how to fix it?
this is the website https://www.srilankatravelandtourism.com/
Hello, thank you for contacting.
The widget’s initialization code waits to execute until the rest of the page has loaded. Therefore, assets used by page where widget is embedded influence initialization’s time. I’ll note on my to-do list to offer a special setting in the dashboard to specify whether widget should start initializing immediately or after full page load for future versions.
Kind regards,
mirrormx
Does it support email via smtp?
Hello, thank you for contacting.
Yes, you can provide your SMTP settings during installation wizard.
Kind regards,
mirrormx
Hello, is there possibllity to send not compiled sources of grunt to make changes in process?
Hello, thank you for contacting.
Unfortunately, I’m unable to provide a configuration for Grunt.
However, below are some hints.
All of the original JavaScript files are already available in the livechat/js subdirectories. To use non-minified JavaScript files, please follow to livechat/php/config/config.php and change the following setting:
'env' => 'prod',
to this one:
'env' => 'dev',
This will cause the application to use non-minified sources, so you can use this mode during development.
After you’re happy with the changes, you could create your own build script. To find out which source files are concatenated (and in what order) you can look at the list of script elements at the bottom of the following files:
- livechat/views/admin/index.html (for the administration side), - livechat/views/widget/iframe-content.html.php (for the widget side).
Hope that helps.
Kind regards,
mirrormx
if there i way i can answer my customers by iPhone me been the admin wit notifications!?
Hello, thank you for contacting.
Unfortunately, operators panel can only be accessed via desktop browser.
Kind regards,
mirrormx
look at the errors in this log: Application path: /support/php/app.php?operator-online-users 2016-09-06 11:54:44 Methods with the same name as their class will not be constructors in a future version of PHP; Services_JSON has a deprecated constructor on line 115 in D:\www\htdocs\support\php\lib\JSON.php 2016-09-06 11:54:44 Methods with the same name as their class will not be constructors in a future version of PHP; Services_JSON_Error has a deprecated constructor on line 781 in D:\www\htdocs\support\php\lib\JSON.php 2016-09-06 11:54:44 Methods with the same name as their class will not be constructors in a future version of PHP; Services_JSON_Error has a deprecated constructor on line 795 in D:\www\htdocs\support\php\lib\JSON.php
Hello, thank you for contacting.
Please open the livechat/php/app/Application.php file on your server and remove the following line from there (it’s the 3rd line):
require_once ROOT_DIR . '/lib/JSON.php';
After that, save the file on your server. New erorrs shouldn’t come up.
Kind regards,
mirrormx
Hi,
I would like to know when will be following most amazing features get added :
1) SMTP Mail support (admin should have option to set SMTP or phpmailer) 2) User or admin can send files in chat like pdf,jpeg,doc or any small custom file. 3) chat agent can transfer chat to another online agent. 4) user have option to get chat transcript on email if user want. 5) user can rate chat experience and give comments after chat ended.
Regards, vinayak
Hello, thank you for contacting.
The SMTP is already supported, you can configure it on the installation wizard page (or after installation using “Edit configuration” link from top-right menu). The rest of the features is on the todo (except talk rating and commenting – I’ll note it for future consideration).
Unfortunately, I’m unable to offer time estimates as there’s no strict schedule assigned to application’s to-do list.
Kind regards,
mirrormx
Hi,
Very first really thank you for your quick reply..! i will be waiting for this features to see this application as a grate all in one app for customer support chat, i can understand your strict schedule but still keeping good hopes..!
Thanks again..!
Regards, Vinayak
I also need the option that no name / email is needed and you can directly chat. I read in a comment here that 2 years ago the same question was asked and you thought about implementing this option in the future. I bought the plugin but in my version this is not. Is this still on your roadmap?
Hello, thank you for contacting.
The option to remove email input was added some time ago. You can control it with the “Ask guests for e-mail” settings in the “Settings” tab. Directly starting the chat without any form filling is on the to-do for future versions.
Kind regards,
mirrormx
Kindly respond to my complain. This script LACKS THE BASIC FUNCTIONALITY OF ENDING CHAT FROM ADMIN PANEL. We are faced with problem of guests who don’t end the chat clogging the admin panel for hours. You should provide a live demo(this is the only way i could have discovered this)
Without this basic feature, the script is useless. Therefore add this feature ASAP and if not possible REFUND our money.
Hello, thank you for contacting.
I’m sorry to hear that. The feature is planned for future version of the application.
If you’d like to receive a refund, please contact CodeCanyon’s support team.
Kind regards,
mirrormx
Hi i have send you en email about 6 days ago my chat takes to long to send the ofline contact form email, how can I get an answer
Hello, just replied to your email.
Can you make chat like https://www.intercom.io from php?
Hello, thank you for contacting.
What exactly would you like to accomplish?
Kind regards,
mirrormx
Can I transfer visitor to different operators?
Hello, thank you for contacting.
Unfortunately, that’s not supported. It’s on the application’s to-do list for future versions.
Kind regards,
mirrormx
Will your chat system automatically open on page load? with a “May I help you” message?
Hello, thank you for contacting.
You can open the widget after given number of seconds (this can be set in “Settings” tab). However, this will not start the chat, but show the start chat form with a welcome message (you can also edit this message).
Kind regards,
mirrormx
Hey – I just purchased. Installed. Is awesome. Thanks for that…!!!
That’s great to hear! Thanks!
Can we put mobile filed in the form ?, and all the offline or online inquiries can we check at any point of time ?
Hello, thank you for contacting.
Unfortunately, custom form fields are unsupported. It’s on todo for future versions.
You can browse chats history in the “History” tab. Offline messages, on the other hand, are standard emails.
Kind regards,
mirrormx
Does it use phpMailer() for sending emails? Cuz my hosting allows only this.
Hello, thank you for contacting.
It uses PHPMailer for sending emails.
Kind regards,
mirrormx
For the super admin back end, there seems to be no way to save changes to settings like greeting message etc. The changes can be made but there are no option of saving them. Please help
Hi again.
Where exactly are you trying to edit them?
Kind regards,
mirrormx
I have lost my superadmin password as I do not remember it again for the livechat. There is no email reset option. Please how do I retrieve this as soon as possible?.
Thanks
Hello, thank you for contacting.
You can edit it inside “livechat/php/config/parameters.php” file. Look for “superPass” key.
Kind regards,
mirrormx
