12070 comments found.
Been using plugin for awhile but I keep getting complaints from users that they click on something and it redirects them to the homepage and logs them out. I’ve seen this happen as well but the website owner keep questioning me now because of it. Please let me know if there is a known issue with this. I’d really hate to lose a client due to a plugin. Thank you
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
It says it’s expired but I’m little upset since I’ve never submitted a ticket. I feel like I should get a one time help. This is a servere issue and I’ve tried everything. Is there an email address I can contact? If possible mine is Sean@mmtechdesigns.com
Still nothing… please a little help? I’ve been using this plugin for a while and I’ve not had an issue until now. Thanks
I left a 1 star review in which I would gladly change to 5 since this plugin has helped me a lot. But I do not appreciate the threatening response. I don’t mind paying someone to help me, but I never even got a response with a rate or expense. What I mean by never submitting a ticket is I never needed help until right after my service expired. I’ve also referred at least 10 or more people to this plugin as I would talk about and link to it in my podcast. So I figured a little response with anything would of been appropriate. All I need is help with this bug, I would even delete or raise the star rating but I don’t get any responses or even a link to what this issue may be. It’s been a month and I may lose my biggest client! So what is it going to take?
We can 100% ensure you that we are not accept trades between reviews and free support, no matter what! On this market are some clearly rules and needs to be followed by everyone.
It is going to be reported your attitude and Envato will take care of that.
Ok, I don’t think I’m getting my point across because I’m frustrated so I’m going to start over. Unfortunently through text I must sound like I’m screaming and I’m not. I’m not asking for any sort of trades either. I’m trying to let you know I like your plugin and I’ve told others and they like it too. I want to pay you for help. I just need to know if you can help. Is the support payment of $21 all you need and is this an issue you can help resolve. I tried many other ways to reach out and just need to know how to get help. I’m not trying to fight nor did I mean to sound like I was. I just want help and need to know what I need to do to get help, please. Thank you.
Hey there, awesome plugin! Is this plugin multilingual by any chance? I’m starting a new project, a Turkish membership website, is Turkish available as selectable language with this plugin? Many thanks.
Hi,
Ultimate Membership Pro system is translation ready. There is a Turkish translation included by default, provided by one of our customer but we don’t know if it needs improvements or not.
Thanks,
Indeed Team
Hi,
Can this plugin match my paid themes?
Thanks
Hi,
UMP usually has no conflicts with premium themes.
Thanks,
Indeed Team
Its been 2 days but i got no answer from the ticket support. Is the support dead or it is normal to get late answer from you guys? Unacceptable support
Hi,
There all the tickets are coming into a queue and depends the number of tickets opened there can be managed from 5minutes up to 3 days. Please, follow the Support guidelines and conditions.
Thanks,
Indeed Team
I have opted for Double verification. And user status is verified in my admin panel, and user also received that his account is verified successfully . However in his Member page, it is written. “Your account is pending verification. Please click the link in your email to activate your account. No email? Click here to send a new activation code. “
How to fix it ?
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
After activation of the purchased plugin stops working code to insert editor window theme CouponXXL. Your code destroys the work of someone else’s code! I want your plugin to work correctly with someone else’s code or return the payment. See prooflink http://prnt.sc/b8hnm0
Hi,
UMP is working day by day on thousands of systems, without no conflict behind without affecting the other Plugins or Themes workflow. Be sure that any script inside the WP is properly built and as no issues.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
After filling in the registration form, users can choose to opt out of paying by bypassing the payment forms, yet can still access the pages in that membership tier. I’m I just supposed to “hope” they pay, or is there an issue with my set up? Thanks.
Hi,
Please take a moment to check out our Knowledge Base:
http://help.wpindeed.com/
as this topic is covered, and you can find all steps there.
We’re constantly working on improving it and adding new articles, so if you come across something that you think we should add, do let us know via Support Platform
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Hello, Thank you so much for this wonderful plugin. It works beautifully.
One question please: When a user registers, then gets redirected to payPal for payment, some of my users have lost internet connection or cancelled the transaction. Then later they wanted to come back and buy the membership, they cannot use the same user name or email because it has already been registered in the system, although they did not complete the transaction. Of course, their status in the system is now “Pending” and they cannot log in, since they have not paid. But I want them to be removed immediately if they cancel the payment. So that they can try again to sign up without trouble.
I know that there is an option to delete a member who has not verified his/her email address after a certain time under the menu “General Options > E-Mail Verification”. But since only paying members are able to log in, I have the double email verification turned off.
But is there a way to delete a “Pending” user after a certain amount of time?
At the moment, I am having to do this manually! And then I email them saying that they can now try to sign up again.
Thank you again. Most users are signing up without trouble. But I have spent hours and hours dealing with those members who cancelled PayPal…
Hi,
It all depends of your settings. The user can be able to Login and continue his payment process from his Account Page.
If the Level payment is not confirmed will not become active and the user will not be able to see the restricted content behind it. So, it will be forced to complete the payment. So, the best approach is to leave the user to Login instead of setting them as Pending, by default.
Please take a moment to check out our Knowledge Base:
http://help.wpindeed.com/
as this topic is covered, and you can find all steps there.
We’re constantly working on improving it and adding new articles, so if you come across something that you think we should add, do let us know via Support Platform
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
This plugin gives me so many issues. Users arent getting there emails or passwords emailed to them when using the forgot password. Users still arent able to confirm because they dont receive the emails.
Hi,
Be sure that your system is able to send emails from current Server. Also, the Notifications needs to be active into the Notifications tab to get in action too.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Notifications are set, how do i confirm if emails are set up ? my subscribers are still having the same issues, Going to reset password and it says invalid email address. Is there anyway you could check out my site ? alyssabarbara.com
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Hi!
Does this plugin allow a 1 time registration fee, then a monthly fee. Example: Registration fee is $75, $30 a month after that. Thanks!
Hi,
Yes, there can be accomplish this kind of approach using the “Trial” feature where can be set a different price for first fee.
Thanks, Indeed Team
Hi, i like your plugin and interested in buying this just have few questions. 1. can i disable levels, because i want to use only simple registration with registration and user profiles, 2. Can i show latest users posts in profile page e.g author page? 3. Can i add custom section on user account page?
Thanks
Hi,
Is not mandatory to be set a specific Level or a Subscription Plan for a proper work on UMP system. The restriction it can be managed only based on User stage (reg or unreg).
UMP doesn’t provides a default option for posting the latest users posts. There is a Overview section into Account Page where can be set any content and wit an additional script it may be listed the users posts also…or any other content.
Thanks, Indeed Team
When will you release new updates? there are ton of bugs…
Hi,
There are no bugs reported by thousands of customers during the last update. If you have any concern, there is a Support system available for our customers.
Thanks, Indeed Team
Hello. I would like to know if your plugin can be useful for my project. I have a website for professional listings: photographer, weddings, ... All pages must be accessible to everyone without a password restriction. A page must be visible for a year or a predeterminate time, then become draft pending payment to another time view. An automatic mail to invite to pay before the end of the service . Pay with paypal to renew. Thanks
Hello, we would like to know if there’s a native way to translate the emails sent and levels text since we’re working on a multilanguage website and the plugin claims 100% translation ready and it was the determining factor for our purchase, but can’t find any way to achieve this.
2) As we also read there are multiple options for payment but as we click the sign up button with paypal enabled it redirects directly to the paypal interface, without allowing the customer to select alternative payment methods already configured and enabled too.
Hi,
Please take a moment to check out our Knowledge Base:
http://help.wpindeed.com/
as this topic is covered, and you can find all steps there.
We’re constantly working on improving it and adding new articles, so if you come across something that you think we should add, do let us know via Support Platform
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Possible bug: If you disable the Overview section on the Account Page, it still shows up as the default, even though it is not part of menu.
Hi,
Is not a bug, is the way is set to work. There should be a default content when the Account Page is loading, even if is an empty one.
Thanks,
Indeed Team
Hey Guys.
Awesome plugin firstly. I love it and think it will work very well within my platform.
I do however wish to refer to some threads that I have read, which your team has stated that the Plugin does not support South African Rands.
Please, Kindly consider my argument below and at-least show me to the files I will need to modify for this to work with our South African Currency.
I understand the fact that you say not all payment gateways support ZAR (South African Rands).
What about the ones that do? Because rest assured we all only concerned about the ones that do support our currency.
Please and respectfully, I do not think its appropriate for you to impose a status quo on us (South Africans or any other) by not extending your module to meet the fullest variety of your client’s needs on the basis that some or other payment gateway has not yet started supporting our currency?
I think If people from all over the world supported you in in purchasing your plugin, using their respective currencies by the way, then perhaps you can do likewise to meet them halfway.
Just my thought.
With that said, guys. I am prepared to dig into the code.
Please point me to the core files I will need to modify.
Regards Lebo. Proudly South African
Hi,
You can set there any Currency you wanna it, based on Custom Currency module. Still, if the Payment gateway support that currency or not is something that you’ll need to properly check.
Thanks,
Indeed Team
Can I create front end member lists of a specific user role ?
Can each registration form be configured to add a specific user role to the member based on the form submitted ?
Hi,
You can create a Members List of a specific Level but not WP Role. UMP is focused on Levels/Subscriptions.
Thanks,
Indeed Team
Pre-Sales question:
I want to set up a monthly subscription plan to deliver a maintenance service to customers which should be monthly renewable / upgradeable.
Is this something I can do with this plugin? Because the price difference is quit big compared to eg. WooCommerce subscriptions.
Hi,
UMP provides you Monthly recurring subscriptions which will provide access on specific content. Still, is not clear what it means maintenance service.
Thanks,
Indeed Team
Thanks for the reply!
I just need a plug-in that will subscribe customers to specific subscription plans in order to get a service from me. I offer 4 types of subscriptions for my customers in which i will in return manage their WP site. So there doesn’t need to be any content limiting.
Hi
I need to know if I can create my own login and registration pages?
It seems you have 4 templates and I understand that I can restyle them using custom CSS. What if I want a completely different layout though? Which I will do.
So far from what I’ve read in the comments, this isn’t possible so can you confirm that it is or is not?
Thank you
Hi,
There are 7 available templates. To change the layout structure needs to change the plugin core which is strongly not recommended.
Thanks,
Indeed Team
You’re talking about the login forms right? The 7 templates are the forms themselves? Not the page content around them?
Please try to be clear on this as I’m sure other people would want this clarification.
Hi,
Yes, the Templates are for Form showcase, not the entire page. The page can be managed by you as any regular page. The Form section are listed inside the content Page based on a simple shortcode.
Thanks,
Indeed Team
Hi,
- When a user upgrades/downgrade or stop its subscription, will the new subscription start/stop when the old one expires?
- Is it possible that the user + admin get an email notification after create/update account page by the user?
- Is it possible that the user + admin get an email notification after updating/downgrading/canceling the subscription plan by the user?
*Is there a .pot file available to add Dutch translation?
Thanks
Hi,
Thanks for your interest and question.
Your first question is not 100% clear. If you mean about the downgrade Level, this one will expire based on his settings. If is set to be up just one month, it will expire after one month.
There are multiple Notifications available, including when a new account is created. Admin receive a notification on this case. When any data is updated, only the User is notified.
If a Level is going to expire or when the Level has expired, the User can receive Notifications, yes.
Yes, the Plugin is fully translation ready based on .po files.
Thanks,
Indeed Team
