22690 comments found.
Hi
Just wanted to know if you have a solution about this problem:
Having an issue with the Media Grid and Masonry Media Grid. When trying to add images from the media library, it allows for one image to selected and added, but when selecting more than one image to add, nothing gets added and the selection is lost. Adding one image at a time overrides the previous image.
When checking the console log I was able to see this error:
http://drops.laborator.co/1iKlxI would appreciate any answer you give me. Thank you
Arlind
Hi, I would suggest solving this though our support where there are guys with technical knowledge to look into this. Also we have released RC for 4.9 (you probably received an e-mail notification about it) so I would suggest looking into this as well to make sure everything works great between VC and your theme.
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HI Raitis
Thank you so much, will open a ticket now.
Arlind
Hello, I have updated to version 4.8 , I saw that you have implemented the ” external link ” very useful . the problem that does not work and makes me see the image placeholder .
Hi, could you please open support ticket at support.wpbakery.com and share your site credentials so our support team can investigate your issue and help you out.
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Hi, I have your plugin as part of The7 theme. I noticed other comments with same problem as mine.
I’ve created a Custom Post Type using CPT UI, but I’m not getting the option to choose it as a Data Source in Post Grid Masonry element.
Post in the the CPT are put in to a category, and if choosing that category as data source instead, then posts also still do not display.
Hope you can help me find a solution, many thanks!
It could be so that CPT is loaded after VC and VC simply does not see it, make sure it is loaded before and everything should be just fine.
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Thank you for your reply… how to do this? Deactivate the VC plugin and then reactivate?
Hello, this is something you should look from code perspective and it will require coding skills. Also you can open support ticket at support.wpbakery.com and share your site credentials so our support team can help you out with some tips.
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How do you flow text around a carousel?
Hello, there is no such option available in VC out of the box so you should either look into customization or check if 3rd party addons offers such option – list of addons can be found at vc.wpbakery.com/addons
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Hi, I’ve created a custom grid and am displaying the custom field element, so far so good. The custom field is a date though, and instead of a formatted date output eg 14 Jan 2017 I get 1457913600 – is there some way to change this? Thanks!
Hello, you should open support ticket at support.wpbakery.com and share your site credentials so our support team can look into this for you in more details.
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Hi, strange question probably: Do you know if there’s any addon available that integrates sort of “slide out layer”? Let’s say I have a button: When I click it, I’d like a content layer to slide into the screen from left or right. Do you know of any way to achieve this?
Hello, can not recommend any specific addon, but you should browse through vc.wpbakery.com/addons to see full list of 3rd party addons available.
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Hello! I have 3 quick questions after purchasing:
1. Watching your tutorials, it shows the ability to make a row “full height” by clicking a checkbox. The VC plugin that acme with my Themeforest wordpress theme is v4.6. It shows that full height option being included in that version. It was not, so I downloaded your latest version… and it still is not there. How can I make my rows full height?
2. It also does not have the option to include a YouTube video in the rows.
3. When I use the front end editor, it doesn’t have buttons to edit, it only shows my webpage layout.
I have tried deactivating all plugins, but that does not fix this issue. Please let me know what I can do to accomplish these tasks, as I have a very important presentation in the next few days. =) Thanks!
Hello, it seems that there are some customization done to VC via theme author – so I would suggest asking theme author on how to get those options back.
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Galleries and distort images are on mobile devices
Hello, please open support ticket at support.wpbakery.com and provide more infiormation on your issue and examples. Also access to your site so our support team can investigate this issue and help you out.
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Hi there,
i’ve build a custom slider with the “attach_images” Parameter Type. How can i display these Image Items in the Backend / Admin. With the “attach_image” Parameter it is possible to show this image via “holder” => “img”.
Hi, in Backend it is possible to display small image preview – please open support ticket at support.wpbakery.com and our support team can provide you with tip on it.
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Yes that’s right. But the small image preview “holder” => “img” only exists for the attribute “attach_image”, not “attach_images” (multiple images).
Hi, css_editor param always converts to px unit when others used. Please fix this ASAP! I’ve asked for this long time ago and the bug is still there. Have to fix it manually with each update…
P.S. To make things faster, file that needs to be fixed: js_composer/assets/js/params/css_editor.js Lines 339 and 352
P.P.S. My solution is this: val = (isNaN( parseFloat( val ) ) ? ’’ : val);
Hello, I will talk this over with our developers to see what can be done there. Thanks.
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Just got answer from our dev side – we do accept those values: %|in|cm|mm|em|rem|ex|pt|pc|px|vw|vh|vmin|vmax
Maybe you can open support ticket and our support team can investigate your specific case.
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I have created custom post type for pages and wondering Why I can not show it as GRIDS using visual composer… in the options, I can see only Pages, and Posts.. no custom posts . is ther any options or was to show custom posts? i created team portfolio as custom post type ( pages) and there after installed vc.. but i cant see the custom in the options only pages and posts visible
removed updated in above comment
Hello, please make sure you follow custom post creation guidelines of WP, it could be so that your custom post type is initiated after VC is loaded this is why grid does not see your custom post types. You can also open support ticket at support.wpbakery.com and our support team can look into this for you to give you some tip.
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If you have a row with 4 columns and in each row you have a single image. After you view page there is a gap between each image with 25 padding left and right by default. How do you get the images to sit flush up against each other?
Thanks.
Hello, for such layout I would suggest using Media Grid or within few days we will release update with option to control gap between columns that will ease the things up for you.
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Visual composer works fine on my development laptop…but after uploading to hosting environment, I cannot edit the any page. It will not show the layouts that I created, instead shows as there’s nothing on the page. However on the actual website, the elements show. I can see but cannot edit.
VC came with theme.
Hi, could you please open support ticket at support.wpbakery.com and share your site credentials so our support team can investigate your issue and help you out. Or if you got VC within a theme you will need to ask your theme author to look into this for you.
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Paragraphs being stripped. Yes it’s the recent version. What’s the status on this? There’s gotta be something we can add to the functions. I tried this and no go.
remove_filter( ‘the_content’, ‘wpautop’ ); remove_filter( ‘the_excerpt’, ‘wpautop’ );
Hi, could you please open support ticket at support.wpbakery.com and share your site credentials so our support team can investigate your issue and help you out.
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Hello,
I am using theme (wplms) that has integrated Visual composer. I would like to ask if it’s possible if I create a Heading section with a button that would mean Sign Up. If he becomes a member, can the section disappear?
Thanks if advance. This is important for me.
Hello, in default VC there is no such option so you will need to look into customization.
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where do i find my api key after i purchase
Hello, please follow this tutorial: https://wpbakery.atlassian.net/wiki/pages/viewpage.action?pageId=524301
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I’ve tried dealing through Envato help after trying to get help from you. but I haven’t gotten a response. :cry: I cannot no matter what I do in the documentation get VC to be authorized/registered/activated on my website. After purchase a developer installed it….without following the directions apparently but I should be able to get a new purchase code and authenticate it normally according to Envato…I can’t find that item. I have three tickets with their support team, and all responses have been unhelpful.
Can i get a refund and repurchase it? I’ve deactivated it, deleted, re-installed a latest version, activated it, but there is just no way to get it register. And I don’t know if that’s what makes it non-functional or not.
I love the product and want to use it and will buy it again, but the purchase code and registration will not work no matter how many times in lord only knows how many weeks of getting it to work. the tutorials about this are not helpful and just demonstrate what I’ve already done, I’ve done everything possible, sometimes multiple times daily. I’ve left comments here before but gotten no response from you. What do I do? I am on the threshold of going insane. I can’t wait any longer, i need this plus the add-on i just bought yesterday to work. register.
Can you help me this time? I don’t want to do a charge-back just to purchase it again. I just want someone to do something immediately or that’s the only recourse I have as your item support is non-existent and your documentation is is mainly for setting it up.
Thanks in advance, for your prompt attention please.
Hello, WPBakery does not have access to transfers – all the transfers, payments and refunds are managed by Envato – so I would suggest opening new ticket at their support so they can manage this process.
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Galleries and distort images are on mobile devices
Hi, could you please open support ticket at support.wpbakery.com and share your site credentials so our support team can investigate your issue and help you out.
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Hello, if i add a border to a box, the designsettings will not get saved. - > 2px radius, color grey, solid… it does not show up, and after revisit it does not show the changes. Only the border radius setting is the same, but the color is standard. paddings also does not work.
Hi, could you please open support ticket at support.wpbakery.com and share your site credentials so our support team can investigate your issue and help you out.
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Hi wpbakery.
There is a bug with dropdown param where it ignores if first option of select is being selected. For example if values are set like this http://prntscr.com/9893e3 and you select yes it will be ignored
http://prntscr.com/9893o9Regards.
I can not login to support forum http://prntscr.com/9895fx
Also why your application needs to know my account balance and list of my purchases? http://prntscr.com/9895wk
Regards.
Hello, we have support at support.wpbakery.com where you can login with your Envato account and open support ticket so our tech support can look into this.
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Hi RaitisSevelis.
I’ve tried to login but it says server error and I can not proceed. However I managed to patched the issue from the theme, but I suggest that you look into it for further releases.
Regards.