19461 comments found.
Looks pretty awesome Plugin – I have seen so many and this is by far the awesome one! – I have some PRE-purchase questions. I provide in home service (FREE ESTIMATES for flooring installs). So when my client is inserting his/her info can we add a line at details so they can also add their address. Also remove payment steps. Thank you!
Hi. Thanks for your interest in our product.
- Yes, you can add custom fields to the 3rd step (Details step) in Custom Fields sidetab on the admin panel.
- You can completely remove the payment step from the form by disabling all the payment methods in Settings -> Payments.
Thanks!
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Thank you very much for your fast reply! : ) Now Let’s see how awesome it will effect my business!
One more question! So If I am available 3 hours in the morning and 3 hours in the evening how can that be set up? on your old version that I was given by my friend you could set up break during the day! Please advise! THANK YOU SO MUCH
Hi. Thanks for your reply.
It still works in the same way.
You just need to set working breaks for appropriate time in Staff Members -> Schedule.
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Hello. Thank you for your interest in Bookly.
We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.
To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.
Please expect an answer on the next working day, though almost always we reply sooner 
Kind regards, Ladela Team
Hello
Is it possible to assign to a member specific staffs members so that for example a user X can manage schedule from staff member A, C, E, Z (but not the rest). If it’s not possible yet, could you integrate this feature ?
Thanks
Hi. Thanks for your post.
Currently there is no such option. All calendars, staff members, services and other options are available for admin users only.
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Hi,
How can i change ‘time slot length 35 min.’?
Thanks,
Second question:
I want to use this plugin on my school. This service will be free. How can I disable payment?
Thank you,
Third question:
Can we change time view 24h? example: 2:00 pm = 14:00 (this)
Thank you,
Hi. Thanks for purchasing our product.
- Currently there is no option to set Time Slot length to 35 min according to Bookly’s design and logic.
- It is possible to remove payment step with disabling all payment methods in Settings -> Payments.
- Bookly uses WordPress time format settings. You can change them in the admin panel “Settings” -> “General”.
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Thank you for help.
HI Bookly
My web site www.yoga.co.za has the bookly plug in and Gcal both installed
Problem: Bookly does not have recuring events. My Google Calendar does have recuring events and they are also showing on the Gcal in front end.
Unfortunately Bookly does not seem to be blocking those recuring events.
My Method: I first created all of my regular private clients in the bookly calendar (backend) for the wekk Nov 2nd to November 8th 2015 and they uploaded into the Google Calendar sucessfully.
I then went to Google (Satyam Yoga Calendar) and created repeats to all of those private clients that had pushed through from bookly to Google.
The repeats are showing in Google and Gcal but Bookly does not seem to see them because Bookly has not blocked those times. i.e. in the booking process my recurring private clients are not booked in the week Nov 9th or any of the following weeks
Question: how do we fix this because it is an incovienitnt admin if I have to load the same clients each week into bookly.
Hi. Thanks for purchasing our product.
Bookly does not support recurring events, however, all events from GC should block time slots in Bookly.
Here how GC sync should work with Bookly: Bookly provides 2 way sync with Google Calendar. However, if you create or change an event in Google Calendar the related appointment is not created/updated in Bookly (the other way it does work). However each event from Google Calendar is taken into account when displaying available time slots to user in the second step of booking process. So if you have an event in Google Calendar then the corresponding time slot will be not available for booking in Bookly.
Please confirm if it works in the same way on your side.
Otherwise, please send us an e-mail to support@ladela.com with description of the case and an access to your admin panel so we can check and assist you.
Thanks!
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Hello, Your plugin works perfectly when a user is logged in but it doesn’t show up for guest users. The loading circle keeps going and going. I use AVADA theme. Have you got any idea how to fix this? Thanks in advance
Hi. Thanks for purchasing our product.
Bookly is completely compatible with Avada theme.
Do you have any boost caching plugins installed? Bookly doesn’t work with such plugins.
Thanks!
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Quick question, is it possible to use the plugin without connecting it to Google Calendar?
Hi. Thanks for your interest in our product.
Yes. Google Calendar sync is not required.
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That’s great to know, thanks for your swift answer.
When clicking on “next” at the first stage of booking, the animation appears but does not advance to second stage of booking and resets form. Help!
Hi. Thanks for purchasing our product.
Could you please send us an e-mail to support@ladela.com with description of the case and url to your page so we can check?
Also, please make sure that you do not have any boost caching plugins active on your WP website, since Bookly is not compatible with those.
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Hi,
Quick question, is it possible to have logged in users on my wordpress site who booked under bookly get a dashboard with their current invoices and booking history just like what you have for the admin backend?
Thanks
Hi. Thanks for your interest in our product.
Currently there is no option for customers to access Bookly;s back-end.
However, you may enable ‘Create WP users ffor customers’ option and insert ‘Appointments List’ shortcode to the page, where customers will be able to log in and view list of their appointments and even cancel them if needed.
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okay, another question, what credentials are the public booking gonna receive? Since bookly automatically creates their accounts, do they get email containing their account credentials? should we set it? Thanks
Hi I have another question regarding the plugin. We’ve setup the appointment part. Is there a way for the customers to have the ability to track paid & unpaid invoices? Please let me know if this is possible with bookly payments or not. Thank you.
Hi. Thanks for your reply.
- It is possible to enable ‘Notification to customer about their WordPress user login details’. By default, customer will receive an e-mail with site address, user name and password. However, e-mail text can be modified.
- Currently there is no option for customers to track paid & unpaid invoices. If payment is required, customers will be not able to complete the booking without payment.
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Hello.
I love your bookly plugin.
I’m very happy that I bought it.
One thing, when it bills a customer in stripe it does not create a customer. Is there something I can change in the way it calls the API that will create a customer as well as bill them.
That would be really great.
Thanks for your advice on this.
-Alysha.
Hi Alysha. Thanks for purchasing ouur product.
Are customers are not created only with Stripe payment?
Could you please send us details to support@ladela.com so we can assist you on that.
Thanks!
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Hello, I’m wondering if registered users are able to manage and edit their calendar on the front end?
Hi. Thanks for your interest in our product.
It is possible to enable ‘Create WP users for customers’ option and insert ‘Appointments List’ shortcode, so that customers can login and view their appointments and cancel them.
Bookly automatically creates WP users for customers on first booking.
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Hi I think I didn’t explain my question well, what I’m asking is if it is possible for businesses (guess it would be considered staff members with the plugin) to edit and manage their calendar and available hours through the front end?
Sorry and hope to hear from back soon.
Hi. Thanks for your reply.
Currently this option is not implemented.
For now, staff members can manage their calendars only from the back-end via their accounts.
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Hi,
I have an issue with the email notifications as the staff emails are set up through google and not a mailbox on the website hosting server.
For some reason the emails aren’t getting through to the staff members.
Please can you advise, thank you,
Hi. Thanks for purchasing our product.
Could you please confirm: e-mail are not being sent only to staff members?
Could you please try changing ’Send email as’ option to Text in Notifications tab. Also, you may try changing outgoing email address.
In case none of that helps, please send us an e-mail to support@ladela.com with description of your inquiry, an access to your admin and ftp if possible so we can check and assist.
Thanks!
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Hello,
When I connect Bookly to WooCommerce, it only allows me to link to one product. I am creating several services, so I need to link to several products. How do I change this?
Thank you
Hi. Thanks for purchasing our product.
All the services must be created in Bookly.
In WooCommerce you just need to create only one product (and select it in Bookly settings), which will be replaced later with a Bookly service which was selected by customer while booking.
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Can you make Bookly so that it links to more than one product? It is very limiting only being able to have one product linked.
Hi. Thanks for your reply.
Actually, there is no linking to some specific products.
WooCommerce product which was selected in Bookly settings will be replaced with any selected Bookly product on adding service to WooCommerce Cart (after 3rd step).
All services, categories, staff members must be created in Bookly. Only single product needs to be created in WooCommerce in order to perform WooCommerce integration.
Bookly’s WooCommerce integration works in a way of replacing specified WooCommerce product with Bookly’s service which was selected by customer.
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Hi, a couple of questions. 1 I can’t make the connection to google calendar. Don’t know what I’m doing wrong. 2 Is it possible to set a default service provider instead of a dropdown list (only one person who takes bookings) 3 Is it possible to remove the (0,00kr) after the persons name in the booking form? (all costs are commuted elsewhere and invoiced separately) We can provide a user and password if required, just didn’t want to type it here. Thank you in advance!
Hi,
Thanks for purchasing our product.
1) Check please this guide if you haven’t missed any steps: http://booking-wp-plugin.com/documentation/#google_calendar_synchronization
2) Yes, when you add the booking form on a page, on the pop up you can select a default value for some fields. Choose the staff member, insert the short code and update the page.
3) To do this you need to comment the line #80 in the `[wordpress]/wp-content/plugins/appointment-booking/lib/AB_Config.php` file , so it becomes from this
$staff_member[‘name’] .= ’ (’ . AB_Utils::formatPrice( $row[‘price’] ) . ‘)’ ;
to this
//$staff_member[‘name’] .= ’ (’ . AB_Utils::formatPrice( $row[‘price’] ) . ‘)’ ;
If you have any questions feel free to ask us.
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Thank you for quick reply! 2+3 – ok, I’ll try that. 1, when I look at “service providers” (? I’m on a swedish version) it says Connected (with a link to disconnect) under Google Calendar. When I look at a date I know I put in some fake appointments on, I’m still able to make reservation these times…
Hi. Thanks for your reply.
Please try to create appointments from GC and via Bookly booking form.
Bookly provides 2 way sync with Google Calendar. However, if you create or change an event in Google Calendar the related appointment is not created/updated in Bookly (the other way it does work). However each event from Google Calendar is taken into account when displaying available time slots to user in the second step of booking process. So if you have an event in Google Calendar then the corresponding time slot will be not available for booking in Bookly.
Please verify if it works as explained above.
Thanks!
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The thing is that I have appointments in my Google Calendar, but I can still make reservations via the plugin on my homepage for the same time. Nothing is showing under Bookly / Calendar either when I’m logged into admin. I thought I was supposed to be able to use GC to keep track on my schedule, and that this plugin is supposed to synch with it so that it doesn’t offer times to visitors on my homepage. Am I mistaken? If not – how do I make it work?
The appointments I have created on my homepage is showing up in my GC, so that seem to work, but I need Bookly to block out times as not avaliable when I have a piror appointment in GC.
Hi. Thanks for your reply.
Actually, when 2 way sync is enabled, appointments created via Bookly will be displayed in Google Calendar.
If event was created in Google Calendar, it will not appear in Bookly calendar, however, time slot(s) for that time should not be available for booking.
As I understand time slots are not being blocked for that time, right?
Could you please send us an e-mail to support@ladela.com with an access to your admin panel and ftp so we can check and assist.
Thanks!
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Is there a list of any featured sites using Bookly? I am specifically interested in seeing how Yoga/Meditation studios are using this before I purchase it. Thank you.
Hi,
Currently we don’t have such a list. But you can describe all the details of the service you want to provide, and also you give any questions that bother you so I can help you to take a decision.
Thanks!
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Hello, I first instaled Bookly in a portuguese wordpress and it was all portuguese in bookly as well. Now I had to install it again in a new wp install (becose I realised it doesnt work in multisites), but I havent changed wordpress language before I installed Bookly, I did it after bookly was running. Now I have most of the plugin translated to portuguese, but the frontend remains in english, as well the e-mail notifications are in english as well. How to have it all translated as I had in my first install? thanks
Hi,
Please check if you have the Portuguese language downloaded for WordPress, after that adjust the text from the front end in the “Appearance” menu and the text for the email notifications.
Thanks!
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Hi,
Bookly now supports Multisite with the help of Bookly Multisite add-on http://codecanyon.net/item/bookly-multisite-addon/13903524
Thanks
Hi, that is great! I AM buyng it right now. Look, I will need some customizations of the plugins, for exemple, a option to choose location of the apointment and to have the calendar in the backend with an option to choose the location as well. Are you open to do be hired to customize bookle for me? Or if not, is it possible for me to develop bookly addons that and still have bookly future updated? Thanks
Hi. Thanks for purchasing our product.
Currently we are too overloaded for custom work.
However, we provide Bookly with an open source code, so you may customize it by your self or with a help of any other developer.
Please note: you will have to create a copy or save your changes before updating the plugin in order to save your changes.
Thanks!
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Sure. I am not a programer, but is there a way to write those customizations in a way that I will be able to update bookly with your newer releases? thanks
Hi. Thanks for your reply.
With plugin updates, all changes or customizations that were made not in scpe of our development will be erased, so you will have to save those customizations separately.
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Hey,
Can you skip the payment step and have free appointments with this plugin?
Thanks, Josh
Hi Josh,
Thanks for the interest in our product.
Yes, you can skip the whole payment step by disabling all the payments from Settings.
Thanks!
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Hello, we have just purchased the bookly plugin and it’s not working. We have purchased the pro version. We have set up the days and times that I want to offer consultations but it doesn’t show up like this on the form when I embed the code onto the page, it shows the days, but not the times available.
We have spent all day trying to figure this out, please help!!
My contact number is +61 431 558 995
Jade Sultana
Hi Jade,
Thanks for purchasing our product.
Please check if you have a staff member, and a service that is linked to him. Besides this, you’ll need to set the schedule of the staff member.
If you have any questions feel free to ask us.
Thanks!
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Hi, we have done everything stated above for the last 6 hours. When i schedule a staff member (the only staff member) with days off and go to book in an appointment, days that i have selected off still show up available. I have also done the same under the DAYS OFF tab. Also the time slots are all over the place and do not correspond to what i have selected. I need this sorted ASAP please help. Thanks Jade
Can we organise a remote access session??
Hi Jade,
OK, please send an email at support@ladela.com with access to the admin panel, and with a description of how you want to set it up and I’ll help you set it up properly. Sorry, we only provide support by email.
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hi i purchase your plugin i cant seems working but its not redirecting to the next step see this url
http://3treehomeinspection.com/schedule/i hope you can help me with this thanks
Hi,
Thanks for purchasing our product.
Could you send an email at support@ladela.com with all the details and access to the admin panel.
Thanks!
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Hello, does your booking form synchronize with Fresh Books? Thanks
Hi,
Thanks for the interest in our product.
At the moment this is not supported.
Thanks!
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