451 comments found.
MORE ISSUES
How is the recipient supposed to know what the value is the gift card that they just received? There is nothing in your email template that shows the price and nothing in your documentation that shows how to add it. It seems like this is critical missing information.
IF YOU ARE NOT GOING TO FIX MAJOR BUGS WITH YOUR PLUGIN OR PROVIDE DOCUMENTATION OR SUPPORT PLEASE STOP SELLING IT!
ISSUES
I am trying to create a gift card using the option that lets the purchaser select their own price. When using this option the gift card does not appear on the shop page unless I enter a “dummy price” in the general set up. This create two problems. (1) It displays the “dummy price” on the shop page. (2) It allows the customer to add the gift card to their shopping cart directly from the shop page…which bypasses the option for the customer to enter their own gift card amount.
Hi. I’m rolling out an update on woocommerce gift card pretty soon but I am unable to replicate this particular issue as the add to cart button and price are not shown on the product page when a user is given the option to enter the price. Thanks
The product page is not the issue…it’s the shop page.
Friday is a big online shopping day here in the US and I purchased your plugin specifically for this event. I am guessing that most people that buy your plugin are working on a project that they need it for and do not have the luxury of waiting several weeks for you to fix basic functionality issues.
Regretfully you have left me no choice but to purchase an alternative gift card solution. That’s too bad because it seems like you are close to making this work.
!!! EMAIL NOT BEING SENT OUT !!!
Hi,
I have just looked through the code and it seems like the action responsible fo this is commented out. It is shown like this:
//add_action(‘woocommerce_payment_complete’, array($this, ‘actionPaymentComplete’));
To make it work, I had to replace it with:
add_action(‘woocommerce_thankyou’, array($this, ‘actionPaymentComplete’));
I hope to hear from you soon!!
Ps. You have left at ton of debug code etc. in the plugin file. That shouldn’t be in a production premium plugin.
Sincerely, Mika
Hi Mika, that action is not responsible for sending emails. Emails are sent when order status is completed or processing. Also, no debug code is being outputed on the screen. Thank you.
Hi
Can you see why the giftcard price isn’t added to our basket in the menu-bar on http://mikael-b.com/dk/product/gavekort/?
Sincerely, Mika
Hi. I tested it now and it worked.
Hi,
Please try again and send me a screenshot.
After you have added it to the basket on http://mikael-b.com/dk/product/gavekort/, the price is not showing. The product is showing but not the price or total price.
If “Allow buyers to enter gift amount” is active then the problem is there, however, if I use a set amount it works.
Sincerely, Mika
Please try the latest update of the plugin.
Thanks 
Can anyone here point me to the documentation that explains how to use this plugin? Unfortunately I purchased it already after talking with author via emails and assumed he would provide instructions somewhere on how to configure the plugin and create gift cards. No such luck and rather than file a dispute with PayPal for a refund I though maybe someone here would be able to show where the documentation is for this plugin.
Just seen this reply of yours: “Hi. I’m going to update the documentation with some of the points you’ve mentioned here. Thanks”
Could you tell me where the documentation is. I am a complete newbie and have no knowledge of how to create gift cards so I don’t know where to begin..
Hi. The documentation is in the plugin file. Can you please tell me what difficulty you are facing with the plugin? I can set up demo gift cards for you. Thanks
The documentation isn’t in the zip file that I downloaded from code canyon. I have never set up gift cards before and don’t have a clue how I am supposed to do it. When I open the zip file the only folders I see are: code, frontend, languages, licensing, DS_store and woocommerce-gift-card.php. When I open all the folders there is no documentation inside them either. Why is there no webpage for explaining your plugin to those of us with no experience in setting up gift cards?
scopes, what is going on with you? I’ve tried to be patient but so far you’ve been very unprofessional in responding to my posts in a timely matter. I’ve filed for refund with Code Canyon and am awaiting their reply. Not sure how you expect to build a reputable brand name with such poor support and lackluster effort to please your paying customers.
Okay I figured I’d try to set up a gift card anyway while waiting for code canyon to reply but I still can’t figure out how to do this. I created a new product called gift card. checked the gift box and put in a price of 1.00. I then looked at the gift card option menu and put in a coupon code prefix number. Then I clicked publish but nothing is happening. Can anyone other than scopes help me out a little here?
Hi. Sorry for the late reply. Can you send me an email so I can email the documentation to you? Also can you provide me with your wp admin logins to create a demo gift card for you. Thanks
I have figured it out on my own except for the email to the person the gift card is intended for. It doesn’t seem to send the email to the recipient. Also I see no where in the backend where the customer information that is collected is stored for administration purposes. The original purchaser’s email form and receipts send just fine with proper customer info but when I emailed you originally pre purchase about being able to create administrative data for each customer who purchases a gift card, you stated that it would save the info in the backend somewhere. Could you point me to where I can set this up? Also I cannot find the gift card images shown on the plugin page to use. Should I be creating my own and using the featured image instead?
Okay I think I finally got almost everything figured out. I see the orders showing up under woo-commerce-orders which is great. I downloaded an image to use and added it via product image. The one thing that doesn’t seem to work is the email to recipient option. I’ve tried two different purchases to two different email recipients and neither received anything. The receipts and email notices are sent to the buyer however. So if I can get this last thing resolved I will be a lot happier than I’ve been with this plugin to date.
It seems the email wound up in the spam folder so that is working also. How does someone redeem the gift certificate at the physical store instead of just on online? Can the code that is produced be printed somehow and used at the physical store if a customer wants to?
Hi. Yes,the code can be printed from the email and redeemed at a physical store. Thanks
scopes, thanks for your reply. Is there somewhere in the admin where the recipients first and last name is stored after the purchaser has bought the gift card for that recipient ie: friend, family or who ever?
Also how do I update the plugin as I see no normal update notification in the plugin section of wordpress? It looks like you’ve updated the plugin based on an email I received from you so I would like to update it.
Hi. You can download the updated version here on cc and install on your wordpress.
What about my other question regarding how to cc the admin the information that is sent to the purchaser about the recipient who receives the gift card? I need to know the name and other information of the person who is receiving the gift card along with the name and information of the person who purchased it. Right now all I see is the name and information of the person who purchased the gift card.
Still waiting to hear back from you regarding the recipient’s gift card email being cc’d to the administrator along with the purchaser’s email. Is this not possible?
Add this after line 43 and make sure to replace the email with the admin email. You need to have an understanding of PHP to do this BTW
$to = $to.’,’.’admin@email.com’;
Scopes, thanks for the prompt reply. Unfortunately I don’t have an understanding of php but here is where I placed the code inside of woocommerce-gift-card.php on line 44: public function addFilters() { add_filter(‘product_type_options’, array($this, ‘filter_product_type_options’)); if( is_admin() ) { add_filter(‘woocommerce_product_data_tabs’, array($this, ‘filter_woocommerce_product_data_tabs’)); add_filter(‘woocommerce_settings_tabs_array’, array($this, ‘filter_woocommerce_settings_tabs_array’), 50); } } $to = $to.’,’.’admin@email.com’; public function addActions()
I forgot to add that it didn’t work doing it that way. Is there any way to get this option implemented in the next update to the plugin? After all it is important to know who the recipient is that the purchaser gifted the gift card to before they come in to a physical store to redeem it. Thanks.
Scopes can you help me with this? I tried implementing that line of code where you said to but it didn’t work. What did I do wrong?
Still waiting to hear from you on this. Please respond.
Wondering when we can expect an update so this plugin will be compatible with woo-commerce v.2.5.2? I’ve had to re-install my backup for now.
The plugin is compatible with wc 2.5.2
Well it isn’t working with my plugin update.
Please be more specific on what is not working in the plugin.
It was due to your instructions on where to place the code $to = $to.’,’.’admin@email.com’; after line 43 which I posted above this reply. Once I removed the code you provided it works again. Wish you’d give me the actual place where the code goes in the file instead of expecting me to try and figure it out but I guess that is too much to ask of you.
The email the gift card recipient is suppose to receive just stopped working. I tested it successfully once and after 10 more tries it won’t work. I’ve emailed you about the issue- please respond as soon as you can!
Is anyone else having this issue?
Still no response… just tested again. The email that is supposed to be sent to the recipient of the gift card telling them they’ve received a gift card is still NOT working. I paid for this plugin and I deserve a response.
Hi. Please check if the orders are marked as completed. The email is only sent out for successful orders.
They are marked as complete and still nothing. I sent you a long detailed email about the issue and have received no response. The emails do not get sent to Gmail and Yahoo accounts.
If we can’t get this working then we would very much like a refund so we can purchase a plugin that works.
I’ll suggest you install an email logging plugin on your server to debug sent emails to be sure. The issue might be with your email client.
Hi,
This plugin has a small language bug in file woocommerce-gift-card.php on line 354
It says:
< h 3 ><?php _e(‘I\’m sending this Gift Card to someone’) ;?></ h 3 >
but it should be:
< h 3 ><?php _e(‘I\’m sending this Gift Card to someone’, ‘wgc’) ;?>< / h 3 >
Sincerely,
Mika
Hi Mika, I’ll make the correction in the next update. Thanks
Great
Hi
Is it possible to add a minimum amount?
Sincerely, Mika
Not sure what you mean. Can you explain? Thanks
Is it possible to set a minimum price for the giftcard. Like 100 USD?
No,not possible for now.
Okay sounds good
Hi there. All of a sudden 25 pages of coupon codes have been generated in 2 days.?? IS there something wrong with the plugin??
Hi. What version of the plugin do you have installed?
Version 2.0
Please download the latest version. This issue has been fixed in the previous releases.
Hi, I’m having big problem with the plugin. When I edit any product in woocommerce – the visibilty is set to “hidden” and I can’t change it. It need the fix ASAP!
Hi. On the gift card settings tab, check the checkbox to allow products to be set as visible. If products are set as visible, they will only appear on the shop page and not on the gift card page. THanks
“Come on, I know you paid for this plugin but spending 5 seconds to rate this plugin shouldn’t be a big deal. Should it?”It seems like taking the time to create a demo site and writing adequate documentation shouldn’t be a big deal. Should it? Your plugin and your responses to support questions are a disappointment. I do not expect immediate responses but when you finally get around to responding it would be nice if you actually answered the questions.
I have wasted a lot of time trying to get your plugin to work because you have failed to provide proper documentation. For example, when using the option that allows the purchaser to set their own price you fail to mention that you must enter a selling price amount in the back end or else the front end does not work.
It also seems like you assume that users should somehow know that your plugin is using the WooCommerce coupon code feature. Since I have never used coupon codes I did not have this option turned on and it took me a while to realize why I could not see any option to redeem your giftcards.
It is also confusing to someone that is trying to redeem a gift card to know that they are supposed to enter their “Gift Card code” in the “Coupon code” field. Your plugin should be rewriting this label to say “Gift Card/Coupon”. I assume that you could add this helpful functionality in less than 5 minutes.
I hate to be so critical of your plugin but your plugin has been out for more than two years. The issues that I mentioned are problems that should have been fixed after the first few days.
If you would give users the courtesy of providing adequate documentation you would probably spend a lot less time answering questions from frustrated buyers and I probably would have spent the 5 seconds given you 5 stars instead of writing this comment.
Hi. I’m going to update the documentation with some of the points you’ve mentioned here. Thanks
1.Installed it, but i have a problem. I setup a page for gifts and when i include [coupon_code] block its always at the top of the page. I designed a nice page with a banner on top, some text, but when i include the code the gift cards show up above the banner and text no matter what. How can i fix this issue ?
2. After making a testrun, there is mistakes in how the coupon code is generated. If i buy a gift card for 100, get an invoice for 100, but the actual amount that the gift card is for when i try to redeem is 84. For some reason the plugin substracts the tax ???
Please get back to me ASAP, this is the third time im trying to get an answer.
Hi. If the banner is placed in the content then the gift cards will show above the banner.
Can you email me a temporary login to your site to see issue with number 2.
I dont feel comfortable giving you access to our site. The problem is pretty simple. The “[total]” that shows up in the customer email after they buys the gift card is exluding tax. So for example if a customer buys 100$ gift card, he gets an email with 81$ gift card. This is illegal in germany. Is there a fix for it, if not i would like to have a refund, because the plugin doesnt work as promised and it didnt say anywhere that it wont work with woocommerce german.
best regards
I just installed your plugin and it is not showing up in my admin menu. I’ve emailed you the login details. Do you have any suggestions. Thanks!
Sorry about the delay in response. Please email me with the logins again.
Is it possible to manually generate gift cards codes without going through the checkout process? I am going a tradeshow and I would like to sell people a giftcard at the show that they can redeem at the website when they get home.
Gift cards are coupon codes and they can be generated manually.
so, what does it take to get an answer from you???
I sent you 2 emails, and waiting for your answer….
If I don’t get my answers to my support questions, this page is going to be about 2 miles long…!!!
Yes, I did give you 1 star rating because you deserve it… and also mentioned that the reason why it was a 1 star is just because I couldn’t just give you zero rating (the system didn’t let me)
again… let’s do this one more time…!
The code [coupon_page] is not working. The pictures of the gifts are not showing, and they are in a column rather than a row —> http://prntscr.com/8zlso3
What is the solution…???
Some themes alter the layout of the shop/product pages. Try using a different theme to test if the issue is from the theme.
I just purchased your plugin and it’s a bit frustrating that it is so poorly documented. Basically the extent if your documentation appears to be what is shown on the Items Details page here on Evanto…which is a bit lacking.
1. The email that is being sent to the recipient of the giftcard contains the following sentence “You’ve received the Gift Voucher with kind heart from Purchaser Name”. This sentence does not appear on your corresponding email template. Where/how do I edit this sentence?
2. What is the shortcode to insert the purchaser’s name into the email?
3. You provide a field for the purchaser to enter a message intended for the recipient. All of the carriage returns that the user enters are being stripping out which leaves the message that the purchaser enters as one giant sentence that looks terrible. Can you please program your plugin to parse carriage returns as proper HTML line-breaks?
4. When the gift card amount is being defined by the purchaser my frontend product page does not show any option for someone to enter their desired amount. Where is your documentation that explains how to properly configure this?
5. It appears that the purchaser is not given the option to enter the recipients name, email address and message until they get to the shopping cart page. It might be nice if they could do this on the product page.
I apologize in advance if I have somehow missed the answers to these questions in your documentation.
Thanks.
How are customers supposed to redeem gift cards generated by your plugin? There is no option on the cart or checkout page to enter your Gift Card code.
The gift cards are coupon codes. Enable coupon on cart or checkout page and the customers will be able to use the code.
Sorry, I must have missed that in your documentation. Can you please answer the other questions? Most importantly…questions 1 and 4. Thanks.
Remove the [additional_details] tag to remove the text.
Be sure that your theme has not disabled the hook to show the input fields. Some themes disable woocmmerce hooks.
1. Are you saying that if I remove [additional_details] that it will remove “You’ve received the Gift Voucher with kind heart from [Purchaser Name]” and not the personalized message that the buyer has entered for the recipient?
4. The inputs fields are not being blocked by the theme. I am using them on other products.
Yes it will.
It’s easy to figure that out by using a different wordpress theme to test.
How to redeem the voucher code at physical location, can we setup redeem page, so cashier can go to that page to validate and redeem the voucher code? Please reply asap, Thanks
Also how to let customer enter value for the voucher by themself so they can buy voucher of whatever price they want instead of pre priced vouchers.
Yes buyers can enter a price themselves.
Pleas answer this question too…..How to redeem the voucher code at physical location, can we setup redeem page, so cashier can go to that page to validate and redeem the voucher code? Please reply asap, Thanks
Gift card codes are coupon codes. The cashier will be able to validate the code on the site.
will you be adding a PDF function to this?
Doesn’t look like it now.
How difficult would it be to move the ‘Gift this to someone’ directly to the Product Page its self, rather then having it at checkout
Having it at the checkout where the billing details are entered makes it easier and user friendly.
Hi there, can you please tell me the hook to add to have the custom message appear on the checkout. Just need to know what it is and where it goes please.
What custom message?
