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Discussion on Master Slider - Touch Layer Slider WordPress Plugin

Discussion on Master Slider - Touch Layer Slider WordPress Plugin

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Cart 31,580 sales

averta supports this item

Supported

This author's response time can be up to 2 business days.

1978 comments found.

I was looking for the option to add a facebook share button on a slide. Is this possible? if so where may I find the info. thanks!

Dear friend,

Unfortunately this feature is not available at the moment.

Regards

thanks for replying

You are always welcome.

HI, I have a problem. The slideshow is too slow when i load my web page.

This is link of my page.

http://gamma.spuntolab.it/greta-2/?preview=true&preview_id=653&preview_nonce=a0bcb01818

Hi,

Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

MasterSlider doesn’t work properly on our website, that is a problem for us as it delays our launch. We have a Version 2.18.2, and we bought it included in the OSHIN template (from Envato). We tried to update it to the newer version but no luck. I am not sure if that is the reason of why the slider is totally not functional at the moment: the preview mode and how it looks on the site absolutely don’t match. We see one layout in preview and other in final result at the website. The text, font, colors, layout, height and width of the slider elements are different that we see in the preview. We really hope it is possible to fix it, otherwise we will be asking for refund as the product is not possible to use. Thank you!

Hi,

Thanks for using Master Slider. I am afraid but support is only restricted to direct buyers of Master Slider. For any assistant about Master Slider which is bundled in your theme, you should contact your theme author and ask them about. If there was any issue related to Master Slider functionality, your theme author will contact us and we will provide proper solutions.

In addition, I have to mention that for enabling the automatic update feature, you should have bought the Master Slider directly (direct license of the plugin), this feature is not available for bundled plugins.

Finally, Here is the list of responsibilities of your theme author about bundling Master Slider: http://masterslider.com/doc/wp/developer/index.html#license

Best Regards

My Registration key for Masterslider does not work. When I tried to register, it says I already use Masterslider on another domain and need to deactivate that before this one works. I am confused. I never used it on another domain. Can you please help correct this? Thank you!

Hi,

Please, post a topic at our help forum
Our support staff will help you as soon as possible.

My Registration key for Masterslider does not work. When I tried to register, it says I already use Masterslider on another domain and need to deactivate that before this one works. I am confused. I never used it on another domain. Can you please help correct this? Thank you!

Hi,

Please, post a topic at our help forum
Our support staff will help you as soon as possible.

And What is the link to your “help forum” that is different than the support forum that I was specifically referred to by Scott Barlow? I am simply tired of the runaround your customer service has given me. It is already inconvenient enough that your Masterslider registration key misidentified client usage and subsequently I can’t get it to work properly, getting to you guys for support is harder than getting through the line calling the President of the United States. This is ridiculous!.

Have you ever submitted a ticket in our support forum?

Here are the links:

Support Forum : http://support.averta.net/envato/support Create an Account : http://support.averta.net/envato/wp-login.php?action=register Find your ìItem Purchase Code : http://i44.tinypic.com/311rr4h.jpg

Please always take a look under “support” tab on product profile page.

Can this plugin allow me to add slide(image and video) programmatically to existing slider (slider settings) ?.

Dear friend,

Unfortunately it is not possible.

you have a big problem on displaying on mobile , you must solve this bughttp://support.averta.net/envato/support/ticket/problems-on-mobile-sliders/

Hi there, how do I centre the arrows? (got the plugin from Joyn Theme)

Hi,

Under slider setting tab, enable “Align center slider controls” option.

Good luck

Hi, I have purchased your product and it keeps coming up with stylesheet.css is not found, can not load. The file is compatible with the wordpress I am using. Can you please advise.

Hi,

Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

Hi,

Just wondering, is there a way that the content on the slide can stay in place and not transition while the slide itself changes?

Thanks guys

Dear friend,

Unfortunately this feature is not available at the moment, however, we plan to add it in future releases of the plugin.

Good luck

I was surprised today when I found that in the author web says that this plug-in is FREE. So, why do I have to pay 25$ here in envato market? http://www.masterslider.com/wordpress/free/

Hi,

You are visiting the Pro version page, you can find the free version here: https://wordpress.org/plugins/master-slider/

Regards

Hi,

Does ‘Automatically crop and resize slider images based on above size.’ scale images physically (new thumbnails) or only in css way?

Hi,

By enabling this option, physically scaled images will be generated .

Regards

Please, how can I generate or product woocommerce animated layers like the one in your demo: http://codecanyon.net/item/master-slider-wordpress-responsive-touch-slider/full_screen_preview/7467925?

Hi,

Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

Hi there! Nice plugin, i’ve just take the premium version! After install it on a fresh WP 4.3 site it turns out to have some troubles with the WP_Widget constructor causing errors while in debug mode (I noticed some errors loading new sliders too). I’m sure you guys are already working on it, however for those who need to solve it asap, just do this:

Edit wp-content/plugins/masterslider/includes/classes/class-mps-core-widget.php @ line 33

Replace this
parent::WP_Widget( $id_base, $name, $widget_options, $control_options );
with this
parent::__construct( $id_base, $name, $widget_options, $control_options );

and it works like a charm!

Hi,

Thanks for reporting this, we will fix it in next upcoming update.

Thanks for your patient.
Regards

Hi

I purchased a theme with this great plug-in.

I was wondering if I could easily display slides in pairs i.e. sides 1 and 2 – sides 3 and 4 – sides 5 and 6 etc.

Many thanks

Hi,

You can achieve it by “Boxed and visibly nearby slides” slider sizing method, but it requires some customizations too.

Regards

Hello, I just purchased your plugin. I have your free version installed earlier and some sliders already created. When installed, Will your pro version overwrite the free version or do i need to uninstall the free version before installing the pro version? Please note that i have used the free version to create many sliders. please, kindly advise.

Please, I wish your response had come much earlier. My client was expecting a response from me while I was expecting a solution from you, only to get this mail .
I will go to your support forum now.

Please, I wish your response had come much earlier. My client was expecting a response from me while I was expecting a solution from you, only to get this mail .
I will go to your support forum now.

Thanks for asking your question on support forum.

Hi there,

Presale question here: I’m looking for a full width responsive carousel/slider that automatically (no action necessarily past initial setup) pulls content from categories / tags / featured posts / etc … does your product fit the bill?

Thanks in advance!

Hi,

Yes, you can insert dynamic datas from any post type in slider.

Regards

Oh okay great! Do you have a demo of this I could see in action?

Hello,

I have this error:

Notice: The called constructor method for WP_Widget is deprecated since version 4.3.0! Use __construct() instead. in …\wp-includes\functions.php on line 3457

When I deactive this plugin this problem is solved.

How to solved this?

Thanks

Dear friend, thanks for reporting this issue. I will pass this issue to our dev team and it will be fixed in next upcoming update.

Thanks for your patience.

Hi, I want to use Master Slider for a Custom Post type which also has custom fields (via ACF). I’m using the ‘Post’ slider type and it’s working well for the Custom Post type however I don’t know how to place the custom field ‘shortcodes’ . Can you advise how that can be done?

I tried to log into the support forum but it failed (again).

Thanks Greg

Hi

Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

Seems there are several ways to get to the support forum. The way I tried yesterday kept failing the login. The link below your post however works. Ok will go there now. Thanks.

hello..
when I make active “Link slides to post’s page”, my sliders doesnt show first slide.
How can I fix it?
Thank you

Hi

Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

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