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Discussion on WPBakery Page Builder for WordPress

Discussion on WPBakery Page Builder for WordPress

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22685 comments found.

Hi,

Since upgrading to 4.6. Separators are not showing, instead this shows up: class=”vc_sep_holder vc_sep_holder_l”> class=”vc_sep_holder vc_sep_holder_r”>

Please advise on how to get this rectified ASAP. Thank you.

Hi, could you please open support ticket at support.wpbakery.com and share your site credentials so our support team can investigate your issue and help you out.

Knowledge Base · Official Support · Facebook · Twitter

Ok sure. Thanks!

Hi, i bought from themeforest the Yes – Ultimate Responsive OnePage Wedding template yesterday. And from yesterday i’m trying to update WPBakery Visual Composer from envato market but i always get this error:

“To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.”.

Then i tried many times to activate my Visual Composer with the API key and also the Visual Composer key, but i have always this error “invalid key”.

But this Visual Composer key it’s the only one Item Purchase Code that i received after bought the template.

If someone can help me please?

Thanks!

Hi, if you received VC within a theme there is no direct license key for VC – this means you can use VC only with this theme, can not get direct updates and access support. If you wish to unlock those features you should consider purchasing direct license for VC.

Knowledge Base · Official Support · Facebook · Twitter

Ok i got it. Thanks a lot

i can´t see the visual composer under Settings… Can you pls help me to find a way to activate it. I would like to configure the auto-update and license.

PS: i have the Theme The7.2 installed and separately the installer of VC.

Thanks

Hi, in WP Admin there is Visual Composer section directly on the 1st level – due to lot of different Settings and options coming to VC we decided that it should be on 1st level from now on.

Knowledge Base · Official Support · Facebook · Twitter

Hi, is there any way I can show the JetPack Widgets inside VC Elements? Just next Default WordPress Widgets? Thanks!

Hi, you can map JetPack shortcodes via VC Shortcode Mapper and use them from VC.

Knowledge Base · Official Support · Facebook · Twitter

Hi, I didn’t get a reply to my last comment, when I want to register on your support forum, it says the purchase code already exist, I’ve tried all possible email addresses but they are not working, can you help please? Talking about loading the scripts twice, you can see the same result. Try loading twentyfourteen or any other theme in front-end editor and check your network tab in browser developer tool.

Hi, please send your purchase code and e-mail address you used for support registration to we can check it out for you.

Knowledge Base · Official Support · Facebook · Twitter

Hi,

After updating to VC 4.6 I noticed that the “separator” is now functioning as the “separator with text”.

Please fix this bug

Hello, we have just checked it on our side and could not replicate it. Please open support ticket at support.wpbakery.com and share your site credentials so our support team can investigate your issue and help you out.

Knowledge Base · Official Support · Facebook · Twitter

Heads up! Latest build does not like WP4.2.2. (multi-site) After installing, had to roll back to get my sites back up. Having to use VB js_composter Version 4.5.2 (4.6 Compatibility with WordPress 4.2.2: Unknown). Please advise.

Hi, could you please open support ticket at support.wpbakery.com and share your site credentials so our support team can investigate issue and help you out.

Knowledge Base · Official Support · Facebook · Twitter

Hi, I bought the theme called Official on Themeforest and received the Visual Composer, how do I register and have supported since the only license I have is the theme?

For I am with version 4.6 and gives the error:

Fatal error: Can not redeclare hex2rgb ()

How to fix?

Thanks!

Hi, if you received VC within a theme there is no option to access official support – in such case you should ask your theme author to provide support or consider purchasing direct license for VC. We are aware of hex2rgb problem and our devs are already working on it. The fix for this should be available soon enough. Hi, could you please open support ticket at support.wpbakery.com and share your site credentials so our support team can investigate your issue and help you out. As for backend – received such issue request just today – currently it is under investigation.

Knowledge Base · Official Support · Facebook · Twitter

It is this error that said:

When I install 4.6 the backend editor does not work. The frontend editor works, but I need the backend editor. Version 4.5 works fine. Tried fresh WP install with no other plugins active. Same problem occurs. I have gone back to 4.5 because I don’t have time to mess around with the new version. Hopefully this can be fixed right away.

Hi, could you please open support ticket at support.wpbakery.com and share your site credentials so our support team can investigate your issue and help you out.

Knowledge Base · Official Support · Facebook · Twitter

Is there some creative way to show/hide elements with a shortcode? I’m using a membership plugin which provides shortcodes that you can use to show/hide content based on membership access like this [member has_access=’true’]content[/member]. I’d love to leverage this functionality in VC, e.g. [member has_access=’true’]element[/member] OR [member has_access=’true’]row[/member] OR [member has_access=’true’]column[/member]. The ultimate solution would be to add a “code before:” and “code after:” attribute to elements, rows or columns. I’d like to submit that as a feature request. In the mean-time, is there some creative way I can do this? Ps.: I’m not afraid of a little coding to solve this problem.

Hi, currently there is no such option, but thanks a lot for your feature request – this indeed sounds interesting. I will add this to our backlog for consideration.

Knowledge Base · Official Support · Facebook · Twitter

HI Guys, how can you disable font awesome from loading as another plugin already does this and I dont want to load it twice?

Hi, we register font-awesome by standard WordPress register_script function with name ‘font-awesome’ same for enqueue_script. So if you wan’t to remove them from system you should use deregister ‘font-awesome’ and/or dequeue ‘font-awesome’.

Knowledge Base · Official Support · Facebook · Twitter

I have an issue where I can’t edit grid elements – the edit, clone and delete icons don’t show over the elements.

Hi, please make sure you are using latest version of VC – if not update. Otherwise please open support ticket at support.wpbakery.com and share your site credentials so our support team can check it out for you.

Knowledge Base · Official Support · Facebook · Twitter

Hello

Have a simple question , this visual composer is backend editor for easy way, so is that mean: a) is still possible to use any of wordpress theme and plugin like we don’t use visual composer b) is mean we still allow to edit visual from css or footer/header theme ? c) is the image will automatically reduce for mobile resolution or need use a another plugin?

Thank You

Hello, Visual Composer is backend and frontend editor so you can choose which one you prefer. While working with VC you can always switch to Classic editor if you wish, also you can use CSS for content. Visual Composer works with content part of your WP theme so theme header, footer and sidebar is managed by theme options. As for mobile – VC is responsive and adjust content for mobile.

Knowledge Base · Official Support · Facebook · Twitter

Latest Customer Testimonial

“I can’t believe I built my first website. Visual Composer was so simple and easy; it made me feel like a rockstar.”

Knowledge Base · Official Support · Facebook · Twitter

Hi,

In latest version (4.6) you used hex2rgb() function and it caused conflict with some of our themes and some other plugins. please fix this function name and use prefix for your new functions in future, we have to update all our themes ASAP.

Regards

Hi, please open support ticket at support.wpbakery.com and share your site credentials so our support team can look into this.

Knowledge Base · Official Support · Facebook · Twitter

Thank you but its not a request, its just a report for your developer.

Hello,

I wonder if I can use that pluging on a theme that I buy on ThemeForest?

Best Regards

Hi, Visual Composer works with any properly coded theme – 99.9% of all ThemeForest themes are built according to WordPress codex standards so there should be no problem to use VC with them at all.

Knowledge Base · Official Support · Facebook · Twitter

hi Is there any way to write some PHP code in the page ? thanks

Hi, due to security there is no option to write PHP code in VC elements – you should write PHP directly in files.

Knowledge Base · Official Support · Facebook · Twitter

can i get refund please? only reason i bought it for upgrading 4.6 because “WordPress SEO by Yoast” was messing up everything on older version but its still causing the issue. after upgrading to 4.6 template doesn’t work anymore. i am using CeeVee (http://themeforest.net/item/ceevee-responsive-cv-resume-wordpress-theme/11095635)

Hi, you should open support ticket at support.wpbakery.com so our support team can ,look into this. As for refund – this is managed by Envato as they handle all the transfers so you should apply for their support.

Knowledge Base · Official Support · Facebook · Twitter

Are there any fixes to the load time? It takes forever to make changes on pages and posts. Sometimes is faster but most of the time the load speed is incredibly slow.

Hi, in each release we are working on performance and within next release we will also have significant improvements in terms of performance.

Knowledge Base · Official Support · Facebook · Twitter

Hello! I have purchased your fabulous plug-in and build a site with the, thank you very much for all of the incidents effort you put into developing such a robust and accurate tool. Thank you. I really need your help with validation. I created an account but I did not receive the email activation link and I am thinking that I may have put in the wrong email address but since I used the purchase code to create the account I cannot do anything to remedy the issue we please let me know what to do and how to get help passing W3C validator?

Hi, thanks for such a nice words. As for your issue – please send over your purchase code and e-mail address via private message so we can check it out. Also check spam folder before – as sometimes it gets stuck there.

Knowledge Base · Official Support · Facebook · Twitter

Thank you very much. I did as you said and received a message saying to open a support ticket ( - :) - ) I don’t think he understood that I can’t log in. I tried to create another account with a new purchase code for a different license that I purchased and I still did not receive the activation link. The easiest thing may be to go to my user and just activate my account. I email login credentials and the details of my issue in the message I sent earlier.

Please let me know what else I need to do.

Thank you :)

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