22686 comments found.
Hello! I have purchased your fabulous plug-in and build a site with the, thank you very much for all of the incidents effort you put into developing such a robust and accurate tool. Thank you. I really need your help with validation. I created an account but I did not receive the email activation link and I am thinking that I may have put in the wrong email address but since I used the purchase code to create the account I cannot do anything to remedy the issue we please let me know what to do and how to get help passing W3C validator?
Hi, thanks for such a nice words. As for your issue – please send over your purchase code and e-mail address via private message so we can check it out. Also check spam folder before – as sometimes it gets stuck there.
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Thank you very much. I did as you said and received a message saying to open a support ticket ( - ) I don’t think he understood that I can’t log in. I tried to create another account with a new purchase code for a different license that I purchased and I still did not receive the activation link. The easiest thing may be to go to my user and just activate my account. I email login credentials and the details of my issue in the message I sent earlier.
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Please let me know what else I need to do.
Thank you 
Warning: opendir(C:\site\wordpress\wp-content\plugins\js_composer/include/autoload/shortcodes,C:\site\wordpress\wp-content\plugins\js_composer/include/autoload/shortcodes): The system cannot find the file specified. (code: 2) in C:\Program Files (x86)\Google\google_appengine\php\sdk\google\appengine\runtime\Glob.php on line 124
On older version of VC and on 4.6 same error. Google App Engine as server. Why I My getting this error, If I disable VC its fine. PHP 5.5.
Hi, please open support ticket at support.wpbakery.com and share your site credentials so our support team can look into this. Or if you got VC within a theme you should ask your theme author for support.
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does post grid needs feature image to display or it can fetch first image from post? because its only displaying vc blue logo instead of image
Hi, currently there is no such option so you need to specify featured image.
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Im having trouble updating the Visual composer to version 4.6. Is this an issue, or should I wait for another update?
Hi, please open support ticket at support.wpbakery.com and share your site credentials so our support team can look into this.
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Thanks, already sent the email.
Trying to upgrade to 4.6 but the updater gets stuck during the process and I end up having to delete the .maintenance file from my WP root just to get my site back online. I noticed others are having other issues as well. I was planning on uploading the new plugin via FTP. Should I wait till a new patch is released?
Hi, please open support ticket at support.wpbakery.com and share your site credentials so our support team can look into this.
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Hi
Why is it possible to use Custom Types Posts only in Post Grid? I would like to use them in other grid element
Thank you for the answer
Hi, you can use Custom Post Type in Post Grid and Masonry Grid. The rest are Media Grid which is completely different in terms of source as there you use Media from Media Library. Those elements you mentioned in screen are not default VC elements and may have been added to VC by your theme author – here I would recommend contacting theme author to get more information.
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Hello,
Finally got my theme author to update us with new 4.6 version. Excellent work thus far
.
I also got the ‘cannot redeclare hex2rgb from theme_functions.php’, but I removed the hex2rgb function from my theme file and it installed, and so far seems to be okay. Though that is probably not the correct solution.
Also, I love the new tabs, I use them a lot on my site and needed the tab-id customizable. It is and that is perfect.
Though 1 question about that: Any way to get it to jump to the tab id from a link in one of the tabs? For instance:
Tab 1 (id: tab-1) —Some text here for example Tab 2 (id: tab-2) —Some text here with a ‘link’ linking to tab ID tab-3 Tab 3 (id: tab-3) —Some text here for example
I do it like that, and it does not work. Not sure if it is a bug, or I am simply missing something. It does work if I copy ‘www.domain.com/info/tab-3’ and paste into URL bar, it auto goes to tab 3, but doesn’t work like that IN one of the other tabs.
Thanks in advanced.
Hi, thanks for nice words and glad you liked new tabs. As for linking – within link use #idname and it will work.
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Yes the tabs are fantastic
. Really liking them a lot
But unfortunately, I can’t get it to work. It just goes to the bottom of the page when clicking the link. I realize I haven’t purchased for support yet though I am trying to rule out if this is a bug, or if this is not supposed to do this.
I am talking about clicking a tab LINK (w/#idname) located IN the same tab box. Hard to explain I think which is why you may not be understanding.
Clicking a link to a tab on a whole nother page works, yes. Or copy/paste link with #tabid in URL bar works, yes.
But if I wish to get to a tab that is on the same page (again, TAB 1 contains link to #TAB2 on SAME page) it just drops to the bottom of the page, it does not switch to TAB 2.
Is it not supposed to work like that?
I’m just not sure if it is a bug or not supposed to do that. My reason for trying to do this is if the tab has a lot of content and the page is scrolled a long way down, clicking a button/link would be nice to have it jump back to the top on the correct tab on the same page, instead of telling them to ‘click’ the tab at the top. (like a ‘purchase’ button would bring you to a ‘purchase’ tab on same page)
Thank you for the help/info in advanced
Hi, i buy the bridge theme with visual composer and im trying to insert an image with the “image hover” option. The problem is tha the image did not resize with the rest of the web (its responsive) with single images inserted via visual composer, i got no problem, the images resizes fine, but when i try the “hover” option, just didnt resize propertly.
Hi, image hover seems to be option or element developed by theme author to extend VC – I would recommend you contacting theme author to get more information on your issue.
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Hi, I’m getting an error using visual composer Fatal error: Cannot redeclare hex2rgb(). how do i get this fixed?
Hi, it seems you have such function in some other plugin. Please open support ticket at support.wpbakery.com and share your site credentials so we can look into this in more details.
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Hi,
I use vc_add_param to add options for the row and use a custom vc_row.php template.
Since 4.6 I can’t access any custom parameters from the template.
Neither with
extract( shortcode_atts( array(
'el_class' => '',
'my_params' => 'dark',
// so on
), $atts ) );
or
$atts = vc_map_get_attributes( $this->getShortcode(), $atts ); extract( $atts );
$my_params returns nothing;
Any change about this? Is it still possible to extend the row parameters?
I use VC on several sites and it would be great if I could update without losing my additional params
Cheers
Hi, please open support ticket at support.wpbakery.com and share all the code so we can assign dev to look into this in more details.
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When I update the plugin I have to delete the old version and install the new version…what happens to my custom CSS I have added into each page/post/product? Does it remain integrated with the newly installed version or does it get deleted along with the old plugin?
Thanks.
Zach
Hi, the CSS will stay. But it is recommended that you set up autoupdate so you do not have to remove and install VC from scratch.
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Hello dear! I wanted to update WPBakery Visual Komposer, follow the instructions imposed soglaen license Key (LK), LK but not accepted. Generate Visual Composer License Key 30 times in a row, but to no avail, but LK is not accepted.
Hi, did you purchased VC directly or received it within a theme? If you got VC within a theme you do not have valid license key for VC which means you can use VC only with this theme and can not get direct updates and access to official support. If you wish to unlock those features you should consider purchasing direct license for VC.
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Hi!
I just have a strange thing that is happening for the posts grid item. When I write in my page address (which has the posts grid item on it), it does not display. If I just refresh the page, then it show up. This behvaiour happens all the time. The posts grid only show up upon refreshing the page, and not when the page is first entered.
Do you have any ideas what this can be?
Thanks!
Hi, could you please open support ticket at support.wpbakery.com and share your site credentials so our support team can look into this for you.
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Hello, I purchased the North Theme and this plugin came prepacked and I was having issues with the update. So I purchased your plugin to obtain my own copy and I having the same problems with upgrading. I get two error messages, the first is “An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.” Then I would click on the “Settings” link that is highlighted in the previous message and I get this “You do not have sufficient permissions to access this page.” Will someone please tell me what is going on? I am trying to upgrade through the backend of WP. I am looking forward to a swift solution, thank you!
Hi, could you please open support ticket at support.wpbakery.com and share your site credentials and license so our support team can look into this for you.
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Okay, thank you! My ticket number is #15280
How do i deaktive “Visual Composer License Key” from another site?
Hi, under Visual Composer Settings License Tab you can deactivate license – same place where you activate it. If you already deleted this site you should open support ticket at support.wpbakery.com – share your purchase code and domain name where it was activated so our support team can help you out.
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Hi WPBakery!
Quick Question
How can we prevent UNUSED Visual Composer javascript and css style sheets from being loaded in our head tags. on our website
Owl Carousel & Pretty Photo
Such as:
/wp-content/plugins/js_composer/assets/lib/owl-carousel2-dist/assets/owl.carousel.css?ver=4.5.1
/wp-content/plugins/js_composer/assets/lib/owl-carousel2-dist/assets/owl.theme.default.css?ver=4.5.1
/wp-content/plugins/js_composer/assets/lib/owl-carousel2-dist/owl.carousel.js?ver=4.5.1
/wp-content/plugins/js_composer/assets/lib/prettyphoto/css/prettyPhoto.css?ver=4.5.1
/wp-content/plugins/js_composer/assets/lib/prettyphoto/js/jquery.prettyPhoto.js?ver=4.5.1
Thanks for you time!
-LT
Hi, if you are talking about live site then we load only files which are required. If this is not so then you should update VC up to the latest version. But if you are talking about Frontend editor then we need to load those files so the elements can be added there.
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Hi, just purchased a new Extended license for a theme and it doens’t work on the hosting server) On localhost it works, but on hosting it disable the content editor and looks like – http://take.ms/RTaD9 – http://take.ms/dmSjS Do you have any idea what can cause this issue? i have dissabled all plugin, does’t help.
Fixed. It was a php issue. I was using version 5.2. Update to 5.5.
Upgrade totally fails with wp-content/plugins/js_composer/include/helpers/helpers.php on line 1169
Hi, please open support ticket at support.wpbakery.com and share your site credentials so our support team can look into this.
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Hi! Like your plugin. I have a feature request for coming update. It’s the “posts grid”. There is no “Design options” setting. I need that because I want no empty space after the item, and setting to “0” on the design options is the only way to force to get without this empty space that seem to be default.
I have set rows and columns and everything else I can think of to zero. But the space don’t go away, so I think I would need such option on the item itself too.
What do you think? And is this something you can consider updating? It would be great if one could set that “default space” oneself somewhere for your plugin. Because most of the time I try to get rid of this space. And then if I need it somewhere I could just change it there.
Thanks!
Hi, thanks for appreciation and your feature request – I will add this to our to-do list – as you saw few elements miss Design Options, but it seems that we will need to add it. As for now you can go into Visual Composer Settings Design Options – enable them and change gap. Also you can add extra class name to post grid and then refer to it in Custom CSS, yet this will require a bit of CSS knowledge.
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Hi! Thank you for your workaround ideas. I didn’t know this setting was there, so that was a good option for now. I think it’s great to have the design options on every item though, so great if that will be in update as you plan. Thanks!
Hi! I should say also that I have rows with image in one of the columns. And they have a bottom margin/padding of about 5px(?) that I don’t seem to get rid of either. This didn’t disappear when I changed that setting to zero.
Do you have any ideas for that?
Hi, maybe theme overwrites this – please open support ticket at support.wpbakery.com and share your site credentials so our support team can look into this.
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Hello, since upgrading to 4.6 I am getting this error:
PHP Fatal error: Cannot redeclare hex2rgb()
The site is blank and cant access anything.
I am reverting to version 4.5.3 because this error is breaking many other plugins :\
Hi, please open support ticket at support.wpbakery.com and share your site credentials so our support team can get into this and help you solve the problem.
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