33 comments found.
Good morning, Starting from the single product, can I then view the articles with the WPHelpere Documentation view? Thank you
Hi,
Thanks for your interest in WPHelpere.
I’m not sure I understand your question, but the answer below should help you understand the plugin’s features.
The documentation is for a single product, and all contents will be loaded at the same time. Use the Knowledge base view if your documentation contains a large number of texts.
You can still create a documentation-style knowledge base by adding all of your posts to the KB and linking any of your articles in your website’s main link (like “Documentation”), so users will land on that page (such as https://hostacmee.space/demo/wphelpere/help/how-to-download-ios-app/) and follow the other articles from the article links on the left side.
I hope this was helpful!
For WPHelpere
Knowledge Base
Official Support
Hi
I purchased your product https://codecanyon.net/item/wordpress-admin-theme/10822456
But you removed it. Please provide a refund or replace another product for me.
I am waiting for your respond.
Regards,
Hi,
Please read the refund policy by Envato https://themeforest.net/page/customer_refund_policy#resolving-disputes
We discontinued the product four years ago due to low sales and to maintain quality on other products, and you are requesting a refund for it now. I don’t think it’s fair.
Can the posts be protected so shown only to users?
Hi,
To restrict posts, you can simply use plugins like “Restrict User Access”.
Knowledge Base
Official Support
I am using WP6 and Elementor. I am trying to add FAQ shortcode, but I can not figure out how to add them since my editor window looks nothing like in your how-to screen shots and I can not find documentation on your site on a list of shortcode or how to manually format them. Any help would be greatly appreciated.
Please disregard, I installed a plugin to convert the editor to the classic editor. Any plans on Gutenberg or even better Elementor support?
Hi,
Yes, sure. We will add Elementor and Gutenberg support for the FAQs in the future updates.
Knowledge Base
Official Support
Does the knowledge support to link Video? from hosted website or from uploaded?
Hi,
Yes, it will support embedding videos. Actually, it is theme to support because the plugin just rely on the theme styles and almost all the WordPress theme support video embeds. If you have any issues, we are here to you through our support system https://envato.acmeedesign.support/
Knowledge Base
Official Support
Will this plugin have the option to lock knowledge base for particular user role?
Need only some user role to have the access to view this?
Will that be possible?
Let me know, Thanks
You can simply install a free plugin like below mentioned and restrict the access to any user roles.
https://wordpress.org/plugins/restrict-user-access/
https://wordpress.org/plugins/content-control/
There is a category duplicate bug that needed to be fix please kindly check this I already open a ticket but no one respond yet!
Please check ASAP! https://envato.acmeedesign.support/tickets/ticket/3637Hi,
Your ticket is already answered. Tickets will be always answered with 24 to 48hrs depending on the ticket load. Hope you understand!
Knowledge Base
Official Support
Hello! Can i make paid content section with your plugin and woocommerce?
Hi,
It is directly not possible with this plugin but you can add any membership plugin which can support shortcodes to restrict paid contents. I am not sure WooCOmmerce membership extension have controls over other post types because it supports only WooCommerce products.
Knowledge Base
Official Support
The bullets and numbers are not showing on the detailed topic/article page
Hi,
We have already replied to your ticket on the support system. It is not caused by WPHelpere plugin but from some other plugin or the theme itself. Please contact the theme author regarding this issue.
Knowledge Base
Official Support
I have a question: user left feedback about the article. I have it approved in WP admin, but I still can’t see that comment on a page.
Hi,
Feedbacks are private to site user roles who can read the topics inside the admin and not shown to public.
Knowledge Base
Official Support
Hi.
I selected the “Single Product/Service (single-level categories)”. I have created categories and topics but it is not showing on the knowledge base page, only the header title, search bar and breadcrumbs are visible.
Thanks
Hi,
Apologies for the inconvenience!
For support please open a support ticket at https://envato.acmeedesign.support/
Knowledge Base
Official Support
How to sort results? There no any option to show results by ABC or DATE
There are drag and drop sorting features available to sort Products, categories and topics. I hope that will helps!
Knowledge Base
Official Support
It’s not about products. It’s about the topics in categories.
WIth every page refresh https://neatho.me/en/kb/zigbee2mqtt/ – list of the topics randomly changes
But I don’t see any changes in the topics order after many refreshes. May be you can contact our support team along with some screenshots or video of the issue that you have.
Knowledge Base
Official Support
Hi, I forgot to ask if the Knowledgebase plugin is working with WordPress version 4.9 ? Thanks.
Yes, it is!
Knowledge Base
Official Support
ok fantastic! I will order the Knowledge Base plugin and get back to you. Many thanks.
ok, I have now ordered the Knowledge Base. How to get support? Please provide a link.
You can get support here https://envato.acmeedesign.support/
Knowledge Base
Official Support
Hi, I have a website, and want to implement your Knowledgebase in the menu bar of the same website. Would you help me to do this?
Hi,
Yes sure! After the purchase you can open a support ticket at https://envato.acmeedesign.support/ regarding the addition of the menu.
Knowledge Base
Official Support
Hi, On your website it says Dedicated Private ticket support system but I dont see this anywhere?
Hi,
Apologies for the confusion. The ticket system is not included with WPHelpere, we have private ticket system in order to help you customers regarding any queries and issues with our products like WPHelpere.
Hope this clear!
Knowledge Base
Official Support
Thx for new update, but WPML still not work, very complicated flow and still not works
Also no option to provide slug for the group
Apologies for the inconvenience!
For your reference, please check the WPML translation tutorial video here https://youtu.be/cK--c5Y2eQA
If you still face any issues, please open a support ticket at https://envato.acmeedesign.support/ so our support team will look in to the issue.
Knowledge Base
Official Support
500
Internal Server Error
Sorry, something went wrong 
- This is your support link.
So, all categories removed, but still can’t remove group – it says cannot be deleted because of categories… waste all day for configuring (based on your video) – and still don’t have any progress.
Apologies for the inconvenience!
The support system is back now. You can now open a support ticket.
Knowledge Base
Official Support
I see issue with a shortcode: [wph_products display_type=”1” product_cols=”2”] Only 1 item per category is vissible. I have 3 categories but 6 items totaly, shortcode shows just 3 item, not more.
Hi,
For support, please open a support ticket at https://envato.acmeedesign.support/ so our support team will look in to the issue.
Knowledge Base
Official Support
Is there some sort of attachment and review process? For example as part of a faq I want to add a document, can multiple people review the document before publishing?
For example add comments in a comment field and forward the document to someone else to review before it is published… almost like a document management system.
Hi,
Thanks for your interest in our plugin. You can add attachments just like text contents. For reviewing the article, we just following the WordPress system to create the knowledge base and we are using the default functionality to publish the article. WordPress doesn’t have such functionality if I understood you correctly.
Knowledge Base
Official Support
Looks good, just bought plugin, but can’t set it up for WPML. Please advice
Hi,
Thanks purchasing WPHelpere!
For support please open a support ticket at https://envato.acmeedesign.support/
Knowledge Base
Official Support
We would be grateful if you could provide a WP Helpere Lite plugin at the WordPress Plugin repository to test on our website like you do for WP Shapere
Hi,
We have that plan but due to time investments for other plugins we can’t make it soon. But it will be available in the future!
Knowledge Base
Official Support
Hi Support Team;
Thank you for this work. This is presale enquiry. Hopefully, you can answer ASAP.
Is your plugin compatible with BuddyBoss Theme and Platform?
Kind Regards Khalid
Hi,
Thanks for your interest in our plugin!
We didn’t tested with buddyboss plugin but it will work with any theme and plugins because the WPHelpere follows a seperate post type and display articles with its own page templates. So no worries. If you have any issues, we are here to help you!
Knowledge Base
Official Support
This plugin is compatible with WPGlobus?
Hi,
Yes, We have tested with the free version of that plugin and tested with few translations and is working great with WPHelpere.
Hope this helps! If you need any help, our support team will help you with your queries.
Knowledge Base
Official Support
Ignore this comment
Pre purchase questions
- Does this work across a multisite like your WP-Shapere plugin? That is, 1 database of your KB shown across multiple sites within the network?
- Can I shut off your ‘like’ functionality to use WP Ulike plugin instead?
- Does this KB plugin integrate with post views counter plugin like your WP-Shapere?
Hi,
You can install the plugin is Multisite and you can show the KB articles on each blog as separate articles only. If you want to maintain the Knowledge base in a single site then you can just install it on the parent site ( do not network activate in this case ) and show the KB articles in the parent site’s front-end theme.
Yes, you can turn off the Like/Dislike buttons.
Yes, post views counter plugin will work with WPHelpere.
Hope this helps you!
Knowledge Base
Official Support
