Apologies for that! We will add that feature in the upcoming update.

Knowledge Base Official Support

Thanks for the prompt response and adding the page breaks. Am not sure whether asking much, but if you can add style config options for the pages similar to the readmore config options.

Thanks

Sure! Will add it asap! Thanks for the heads up!

Knowledge Base Official Support

Hi, Yes, we will continue to support the plugin. Currently, we have no plans to implement AI features, but we may consider adding them in future updates.

Knowledge Base Official Support

Hi,
You can use Poedit free software to translate the plugin strings. Kindly check this article to learn about translating a plugin https://wpshapere.com/blog/how-to-translate-wordpress-plugin/

Knowledge Base Official Support

Hi Frank,
We have future plans for that but do not have immediate implementation plans.

Knowledge Base Official Support

Hi,
Thanks for your interest in WPHelpere plugin. I will forward the issue to our developer team and they will fix it soon.

Knowledge Base Official Support

Hi,
The font type should be loaded from your theme and you can customize the font size under WPHelpere Options -> Typography Options

Knowledge Base Official Support

Next, How to change padding size Bulleted List like Numbered list?

Hi,
For support please open a support ticket at https://envato.acmeedesign.support/ as we don’t have technical person to answer here.

I hope you understand!

Knowledge Base Official Support

Hi,
Apologies for the inconvenience!

There was an issue with the test drive automation email. The site is created actually but it doesn’t send the email with details. Please send us an email through our profile form here https://codecanyon.net/user/acmee so we can send you login details.

Knowledge Base Official Support

Hi,
yes, we will adding some new features and improvements to the plugin in the coming months. We would appreciate it if you, as buyers, could renew your support, thus aiding us in integrating more features.

Knowledge Base Official Support

Hi,
Thanks for your interest in WPHelpere.

I’m not sure I understand your question, but the answer below should help you understand the plugin’s features.

The documentation is for a single product, and all contents will be loaded at the same time. Use the Knowledge base view if your documentation contains a large number of texts.

You can still create a documentation-style knowledge base by adding all of your posts to the KB and linking any of your articles in your website’s main link (like “Documentation”), so users will land on that page (such as https://hostacmee.space/demo/wphelpere/help/how-to-download-ios-app/) and follow the other articles from the article links on the left side.

I hope this was helpful! For WPHelpere

Knowledge Base Official Support

Hi,
Please read the refund policy by Envato https://themeforest.net/page/customer_refund_policy#resolving-disputes

We discontinued the product four years ago due to low sales and to maintain quality on other products, and you are requesting a refund for it now. I don’t think it’s fair.

Hi,
To restrict posts, you can simply use plugins like “Restrict User Access”.

Knowledge Base Official Support

Please disregard, I installed a plugin to convert the editor to the classic editor. Any plans on Gutenberg or even better Elementor support?

Hi,
Yes, sure. We will add Elementor and Gutenberg support for the FAQs in the future updates.

Knowledge Base Official Support

Hi,
You can simply install a free plugin like below mentioned and restrict the access to any user roles.
https://wordpress.org/plugins/restrict-user-access/
https://wordpress.org/plugins/content-control/

Knowledge Base Official Support

There is a category duplicate bug that needed to be fix please kindly check this I already open a ticket but no one respond yet!

Please check ASAP! https://envato.acmeedesign.support/tickets/ticket/3637

Hi,
Your ticket is already answered. Tickets will be always answered with 24 to 48hrs depending on the ticket load. Hope you understand!

Knowledge Base Official Support

Hi,
It is directly not possible with this plugin but you can add any membership plugin which can support shortcodes to restrict paid contents. I am not sure WooCOmmerce membership extension have controls over other post types because it supports only WooCommerce products.

Knowledge Base Official Support

Hi,
We have already replied to your ticket on the support system. It is not caused by WPHelpere plugin but from some other plugin or the theme itself. Please contact the theme author regarding this issue.

Knowledge Base Official Support

Hi,
Feedbacks are private to site user roles who can read the topics inside the admin and not shown to public.

Knowledge Base Official Support

Hi,
Apologies for the inconvenience!
For support please open a support ticket at https://envato.acmeedesign.support/

Knowledge Base Official Support

It’s not about products. It’s about the topics in categories.

WIth every page refresh https://neatho.me/en/kb/zigbee2mqtt/ – list of the topics randomly changes

But I don’t see any changes in the topics order after many refreshes. May be you can contact our support team along with some screenshots or video of the issue that you have.

Knowledge Base Official Support

ok fantastic! I will order the Knowledge Base plugin and get back to you. Many thanks.

ok, I have now ordered the Knowledge Base. How to get support? Please provide a link.

You can get support here https://envato.acmeedesign.support/

Knowledge Base Official Support

Hi,
Yes sure! After the purchase you can open a support ticket at https://envato.acmeedesign.support/ regarding the addition of the menu.

Knowledge Base Official Support