101 comments found.
Can the deposit be forced into the cart with certain products? We want to use an event / booking plugin to allow party venue booking, and would need the deposit to be added when the ticket product is added to the cart
Hello,
Yes deposit can be forced per product, but are you looking to get a partial payment or charge security deposit on top of product price ?
Thank you.
Security deposit on top of price – is that ok?
Hello,
Apologies for the delayed reply ,for some reason I missed notification email of your reply.
Yes this is the intention of plugin to charge security deposit on top of price, just asked to make sure you are purchasing the right plugin.
Please let me know if you have any questions.
Thank you.
Hi, this plugin is just what I need, but I use Woocommerce 3.4.1. Is the plugin working with that version?
Hello,
Yes plugin works fine with woocommerce 3.4.1
Thank you.
hello is it available the auth&cap feature with this plugin? I plan to use stripe as payment gateway.
Hello,
I am not sure about what you mean of the feature”auth & cap” but plugin works fine with official stripe gateway on both capture mode and authorize mode.
Thank you.
My question is related towards the security deposit. Will this security deposit will be “frozen” in client’s account? For example i’m renting clothing and i’d like to charge only if the item is in bad condition or not returned to our store. I’ve read in above comments that the security deposit is not charged until is marked as complete in woocommerce, right?
Yes I believe this comment was related to stripe gateway, plugin works fine with both authorize and capture mode.
If you set it to authorize mode than the entire amount Including security deposit, if you decide to keep the deposit because item is in bad condition then you can simply uncheck the box “Enable Automatic Refunds” from order editor page before changing order status to completed. In this case deposit amount will be excluded from the capture process.
Thank you.
Hi, is it possible to change the text where it shows “Security Deposit” globally accross the plugin? We need it to be either “Rental Deposit “or even just “Deposit”
Hello,
I have already responded to your email 
Thank you.
If we have woocommerce where customer is paying to book a room by the hour, and they also have to pay one of two damage security deposits, can this plugin handle that? Whereby the number of hours they book doesn’t interfere with the drop-down selection of the damage deposit. The site is simply for paying following a call where the costs and deposit are pre-discussed.
Hello,
Please note that 3rd party compatibility is not guaranteed /included by support.
I am not sure about number of hours settings or any other 3rd party options but security deposits are added as standard woocommerce fees. If there is more than one security deposits , they can be refunded separately ( you can refund whole deposit amount or make a partial refund)
Thank you.
Hi there. You mentioned that auth&cap will be released soon. Is it available now? Also, can the auth&cap method and direct charge then refund method both be used at the same time as options?
Hi,
I believe our email exchange provided enough information
Thank you.
Yes indeed. Thank you.
Hi!
My site is a multi vendor / marketplace.
If I choose to enable ‘Automatic Refunds’ when using a booking plugin will the automatic refund happen on the last day of the booking? For example, if someone rents an item for 5 days will the refund happen on the 5th day?
Thanks!
Hi,
Apologies for the delayed reply, I cannot confirm compatibility with 3rd party plugins but automatic refund is triggered when order status changes to “completed”
Thank you.
can you refund with a coupon automatically with this plugin?
Hello,
Plugin refund deposits automatically if that option is configured in plugin settings. I am not sure of what you mean by “with a coupon” though, can you please elaborate more ?
Thank you.
Hi. The pre-sale question. Tell me, does your plugin work with subscriptions or membership?
Hi,
Even though official support is not declared, my plugin is built to use woocommerce proper actions & filters to add & refund security deposits as a fee to order total, so it should work fine.
Thank you.
Thanks!
Can you describe how the security deposit works in your documentation or here for Paypal – so the customer would only need to checkout once on paypal and it is divided into 2 transactions – order and security deposit? Or how does this work.
Or for stripe – would it be one checkout – and it sends 2 transactions to stripe one after the other?
Hello,
deposit is added as a woocommerce fee on top of order total , having 2 different transaction codes is not possible within single checkout and it would require customer to go through checkout twice.
This is the same case with all gateways including PayPal and Stripe, when a refund is issued , woocommerce sends partial refund instructions based on the amount.
Thank you.
Hi there,
quick pre-purchase question: If I use this with Stripe as payment gateway, will I have to pay a transaction fee to Stripe for the deposit?
Hi,
Stripe collects the fee based on the total amount including the deposit, when deposit is refunded the fee for deposit amount is also refunded.
update : It seems like stripe changed this behavior recently : This information is listed on stripe pricing page currently :
How do refunds work? You can issue either partial or full refunds. There are no fees to refund a charge, but the fees from the original charge are not returned. Read more
Thank you.
Is this plugin compatible with a multivendor solution? For example I am using Dokan.
Thanks!
Hello,
This Plugin uses product meta to store deposit information and it handles all data using woocommerce proper hooks, that makes it compatible with any plugin that follows the best practices of woocommerce.
If Dokan plugin follows woocommerce hooks, there should be no problem at all integration.
As a multi-vendor site, If you are interested in giving your vendors the ability of setting and controlling security deposit for their products from front-end , it is possible but it is not part of security deposits core, a customization to add security deposits fields to vendors product interface is considered fairly easy ( but also depends on the vendor plugin used)
Thank you.
Dear author,
Before to buy I have two questions. For one customer I have to manage beertender rental.
1 I would like to manage security deposit using Stripe. Is it comptatible ?
2 The beertender reservation should be done couple of weeks before the using date. So couple of weeks before the refunds days. Is there a maximum during ?
Could you confirm me that those 2 points are managed by this extension ?
Best regards. Jerome.
Hello, Sorry I do not see points mentioned in your comment, can you please clarify what these points are ?
Thank you.
Sorry, I made a mistake during writing previous email. I would like to manage security deposit for beertender rental. #1 May I use Stripe with your extension ? #2 The beertender reservation should be done couple of weeks before the using date. So couple of weeks before the refunds days. Is there a maximum duration between reservation and the usage of the security deposit ? Could you confirm me that those 2 points before I purchase ? Best regards. Jerome.
1- yes, stripe works fine with this plugin
2- the plugin itself does not have time limitations of any sort on transactions, as far as I know , stripe does not have a maximum duration for issuing refund after capture, but it may be better to check with them for confirmation.
Thank you.
Hi, my plugin in does not handle the payment process ( but woocommerce does) , woocommerce stripe official plugin has 2 different method , capture immediately or authorize then capture later. I think based on experience that the 7 days limit is related to the authorize method only.
I have tried to refund a deposit that was captured more than 30 days ago on demo website (using sandbox) , the refund was approved.
Thank you.
Hi, Is there any visibility as to whether your plugin works with the WooCommerce Bookings plugin?
Thanks in advance
Hello,
yes Plugin works with Woocommerce bookings plugin by Woothemes.
Thank you.
does this work with rental plugins? when rental period is finished does it automatically retutn the deposit? do we get charged to send back the deposit by tht e bank or paypal?
Hello,
Plugin is built to use woocommerce proper actions & filters to add & refund security deposits, if your rental plugin is following woocommerce best practices they should work fine.
please note that there are hundreds of 3rd party plugins out there so we are only supporting Woocommerce bookings by Woothemes officially.
Plugin can be configured to issue refund automatically when order status is completed or at later date (after x days of order being completed) , most gateways do not charge for refund (some even refund fees collected ) , but please check with your payment gateway for more information.
Thank you.
Hello,
I want to use this Plugin for a product whose target is to achieve 300 quantity order placements.
We want to charge $50 at the time of order placements and rest amount will be deducted when the target is achieved.
So my question is:
1. Is this goal can be achieved by WooCommerce Security Deposits – WordPress Plugin?
2. Is it compatible with Stripe account?
3. Can you provide me the process of amount refund? How refund process work? If we want to refund the $50 to a customer which we charged at the time of order placement?
Thanks
Hi,
1- I do not think that my plugin would be suitable for this case , as it does not split payment, this plugin adds a security deposit as fee, then controls the way it is refunded when order is completed ( for example when rent time is over and item is returned)
Your scenario may need a plugin that handle partial payments such as Woocommerce Deposits .
2- Yes, this plugin is compatible with official stripe plugin by woocommerce.
3- after order is placed ( for example lets say order total was $100 + $50 security deposit) , this plugin allows store manager to refund the 50$ at any time or setup an automatic refund for deposit on order completion or after x number of days ( it is suitable for rental scenarios)
please let me know if you have any questions.
Thank you.
Hi,
We are looking for a security deposit that is pre-authorised only and doesn’t come out of the customer’s account. In WooCommerce > Settings > Stripe, I have left the ‘Capture’ unticked so that the customer is only charged when the order is marked as ‘Processing’. I was thinking this could apply to the security deposit, only being charged if the transaction is marked as ‘Processing’ i.e. if the need arises. But in order for this to happen, the security deposit would have to be a separate transaction to the order itself. Are they separate transactions? Is pre-auth security deposit possible?
Thanks so much,
Veronica
Hi,
security deposit is calculated as a fee within the order, as a single transaction not separate ones.
The solution would be in capturing the amount only when order is completed (not processing).
The only way to avoid capturing the deposit is that the deposit refund/release should be done before the capture ( can be done automatically by a setting in plugin options).
This way the entire order + deposit will be authorized but the capturing will not include the deposit.
so yes this scenario is possible, but it requires stripe plugin to only capture on order completed status , this is simple change that can be done with a single line of code added to functions.php of child / parent theme.
Thank you.
I’m really interested in this plugin, but would like the option to offer a partial refund. I did see one comment: https://codecanyon.net/comments/17952359 where you suggested this is done by a manual refund instead. Whilst this works, it isn’t very tidy as you’d still have the full amount against the security deposit field.
Would it be possible to have the refund button allow a partial refund? For example, have the text box showing full amount to refund but make it editable before confirming the refund? This would ensure any refund is part of the “security desposit” function. It would also help tidy up notification emails.
Hi,
Thank you for your interest and valuable feedback.
I will definitely consider this for future road map of plugin updates, however it requires detailed planning so it may not be available on short term.
Thank you.
Good day,
May I ask is there any additional charges/fees incurred by the payment gateway for deposit/refund.
Currently I am charge $150 / rental items -
Thanks in advance
Hello,
I recommend asking gateway directly regarding this, as each gateway has its different structure of fees, I think for Paypal it is 0.30$ per transaction and there is no fee for stripe, It may be best to double-check wit gateway though.
Thank you.
