33 comments found.
Hi,
Just want to check with you that this isn’t a pricing error?
I looked last month and the price was $49?
Are you guys still offering this product?
WSP-102 – awaiting response and resolution regarding issue raised concerning 3D secure failure after 10 secs. Your prompt attention appreciated
Hi Michael,
Thank you for reaching out to us. We’ve responded to your ticket already for providing credentials. Please have a look. Upon receiving the said information, we will get back to you as soon as we can. We thank you for your invaluable patience in the meantime.
Best Regards,
Magenest Support Team
WSP-102 – awaiting response and resolution following full details supplied over 3 days ago. As mentioned, this is urgent, and client has limited patience.
Hi Michael,
Thank you for your patience in the meantime. We’ve just got back after the weekend and responded to your ticket. Please have a look.
We look forward to hearing from you.
Best Regards,
Magenest Support Team
Hi. A pre-purchase question: Does this work plugin still work now that Sage has completely been taken over by Opayo?
Hi Andy,
Thank you for reaching out to us,
Regarding your question, our plugin is working as normal since Sage Pay has been renamed Opayo, All the features are the same so please don’t worry.
Please let us know if you have any questions or queries about the product, we are glad to be of help.
We look forward to hearing from you.
Best Regards,
Magenest Support Team
Hi there. I have just installed this plugin and I can no longer access the checkout page. I receive the error – There has been a critical error on this website.
If I disable the plugin, it works no problem. Can I please have some assistance?
Hi there,
Thank you for reaching out to us. Regarding your case, please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/140
Our developers will check and revert back to you as soon as possible.
Best Regards,
Magenest Support Team
I have to licences of this plugin bought directly from Magenest, and have been using it for over 12 months. It works smoothly and reliably. When I have had a special request around the expiry date format, Magenest have responded within the day and have been very willing to help find a solution. Their support is appreciated, and the plugin solid, at a very reasonable cost. What more could you ask for?
Hi there,
Thank you for your comment, which is not only a great motivation for our team to work harder but also a good boost for us.
Best Regards,
Magenest Support Team
Hi,
hope you are well, my purchase code is ” 714cfd83-ae9e-4876-b415-75d36e9d3412 “
I have fixed the previous authentication issue however i cannot save any cards to my account, i do not know why this is happening,
this does not happen with braintree.
can you please give me a solution thank you.
Hi Hamza,
We are very sorry to hear that you have a problem with our extension. To solve this issue, please navigate here https://servicedesk.izysync.com/servicedesk/customer/portal/140 Register for an account then submits a support ticket with all necessary information. Our support will help you solve the problem.Best Regards,
Magenest Support Team 2
Hi,
Hope you are well, my purchase code is: 714cfd83-ae9e-4876-b415-75d36e9d3412
I have correctly copied and pasted the Integration Key and Password however i keep on failing the authentication
In Command Console It comes up as saying False however i have compared codes and they are the exact same,
please provide me with a solution to this.
Kind regards, Hamza
Hi when we use this plugin, after transaction we get this error:
Sorry, you are not allowed to do that. Something went wrong
Could you advise pls?
Thanks
Hi there,
We are sorry to hear that you have problems with our extension.
Please navigate here, register for a new account, and submit a support ticket http://servicedesk.izysync.com/servicedesk/customer/portal/140 .
Our developers will check and revert back to you as soon as possible.
Best Regards,
Magenest Support Team 2
My client hasn’t been able to take payment on his site for 3 days now because your plugin won’t work. Can you respond to my ticket ASAP please??
Hi there,
Thank you for responding,
Our team has checked all the tickets and responded already, however, there is no record of customer “elypaul” in the system.
Could you please kindly provide the ticket number, we look forward to resolving that for you.
Best Regards,
Magenest Support Team 2
Hello I recently purchased your plugin to integrate Opayo on my website. I am encountering issues the payment is not goign through and orders are cancelled..
can you plz help me in this regard
Hi there,
We are sorry to hear that you have problems with our extension.
Please navigate here, register for a new account, and submit a support ticket http://servicedesk.izysync.com/servicedesk/customer/portal/140 .
Our developers will check and revert back to you as soon as possible.
Best Regards,
Magenest Support Team
Hi, we have installed the plugin and are using the Sagepay Direct integration method. All works fine for most orders, but when the order value is over £1000, the customer is unable to checkout, as Sagepay returns an error “3021:The Basket format is invalid”. We have spoken to Sagepay and they have advised that the formatting for these transactions is invalid and have provided the following sample output being sent to them: <BasketXML><products no_of_products=”2”><product><product_code><[CDATA[Shipping]]></product_code><product_quantity>1</product_quantity><product_price>3.50</product_price></product></products></BasketXML>
We think that there could be something with the code at Line 255 of class-sage-payment-direct-helper.php which messes things up. Kindly resolve ASAP, as we are essentially unable to accept orders over £1000.
Just to clarify, the actual output being sent is the HTML codes ( & lt ; , & gt ; etc.) rather than the actual < or > brackets.
Hi there,
We are sorry to hear that you have problems with our extension.
Please navigate here, register for a new account, and submit a support ticket http://servicedesk.izysync.com/servicedesk/customer/portal/140 .
Our developers will check and revert back to you as soon as possible.
Best Regards,
Magenest Support Team
Will this work for South Africa?
Hi there,
Thank you for reaching out to us.
Regarding your question, we would like to know if you’ve registered an Opayo (Sage Pay) account? If your account support South Africa, then our module will also be compatible. To know if your account is available for the South Africa region, please contact Opayo support team for their assistance.
Best Regards,
Magenest Support Team
You recently made an update (1st September) which adds an Opayo favicon which overrides my website’s favicon, can you please give us a work around , a fix or provide me with the 1.5.2 version?
Hi there,
We are sorry to hear that you have problems with our extension.
Please navigate here, register for a new account, and submit a support ticket http://servicedesk.izysync.com/servicedesk/customer/portal/140 .
Our developers will check and revert back to you as soon as possible.
Best Regards,
Magenest Support Team
Hi there I installed this, hoping for a better solution than the official Woocommerce one which no longer stores the unique Sagepay transaction-id in to the Woocommerce order.
However, I can’t get a successful payment, seeing the following error every attempt:
Your authentication could not be completed because of a system error. If this happens consistently, please contact your CSR.
Any ideas please? Many thanks Martin
update
I can now get payments through successfully after setting 3D-Secure to V1. However, on the order-received page, a Woocommerce error notice appears with:
“Sorry, you are not allowed to do that. Something went wrong”.
This also appears in the order notes. The payment is successful – I am using Sagepay Direct method.
Any help would be great, thanks!
Hi there,
We are sorry to hear that you have problems with our extension. Please navigate here, register for a new account, and submit a support ticket http://servicedesk.izysync.com/servicedesk/customer/portal/140.
Our developers will check and revert back to you as soon as possible.
Best Regards,
Magenest Support Team
We have been trying to get support for an urgent issue, but you have not been responding. How else can we contact you?
Hi there,
We are sorry for the delay in response.
We have reminded the support team about your situation. They will check and respond to your ticket as soon as possible. Please follow your support ticket for updates.
Regards,
Magenest Support Team
Hi We bought your plugin and trying to use it. But its not working.
The order remains in pending payment state and the customer is still redirected to Order Placed page.
In the back-end in order notes we either see https://prnt.sc/pz47io Or and empty note https://prnt.sc/pz48q5This happens for the MOTO orders too.
Please fix, the payment is the basic thing we excpect from this plugin.
If its not working whats the use.
Hi there,
We are sorry to hear that you have problems with our extension. Please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/140 We will try to solve your ticket as soon as possible.
Regards,
Magenest Support Team
Still waiting for your reply on the ticket WSP-43
I have provided the video you requested and the other details too. Can you please respond. and any time estimate for this
Thanks
Hi there,
We are sorry for all the inconvenience.
Our team has responded to your ticket. Please follow it for updates.
Regards,
Magenest Support Team
You didn’t answer on my issue i am getting , kindly update us asap.
We have recently purchased your plugin for sage pay the problem we are having is when we select sage pay direct we are getting internal server error although we have added vendor name in the setting and sandbox is enabled too.
We have recently purchased your plugin for sage pay the problem we are having is when we select sage pay direct we are getting internal server error although we have added vendor name in the setting and sandbox is enabled too. PFA
We have one question our client has requested that they want redirection to sage pay site once they fill details after authorization they should be redirected to our website. Can you please confirm is it possible with your plugin ?
Hi Charles,
Thank you for reaching out to us.
Regarding your question, the feature you asked for is available in SagePay Direct payment method. Please let us know if you have any further question.
Regards,
Magenest Support Team
You didn’t answer on my issue i am getting , kindly update us asap.
We have recently purchased your plugin for sage pay the problem we are having is when we select sage pay direct we are getting internal server error although we have added vendor name in the setting and sandbox is enabled too.
Hi Charles,
We are so sorry about that.
Regarding your situation, please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/140. We will try to solve your ticket as soon as possible.
Regards,
Magenest Support Team
After 2 days you are giving me this option to create an account , my project is on risk kindly resolve the query asap.
Account create and ticket submitted .
Hi Charles,
We are sorry for the inconvenience.
Our support team is working on your ticket. Please follow your support ticket for updates.
Regards,
Magenest Support Team
Dear Support Team,
We have recently purchased your plugin for sage pay the problem we are having is when we select sage pay direct we are getting internal server error although we have added vendor name in the setting and sandbox is enabled too. PFA
We have one question our client has requested that they want redirection to sage pay site once they fill details after authorization they should be redirected to our website. Can you please confirm is it possible with your plugin ?
Please provide full refund.
Product doesn’t work and you have provided no support. Thank you
Hi Luke,
Please provide us with the ID of your support ticket. We will check the situation.
Regards,
Magenest Support Team
Please refund, we’ve purchased the WooCommerce version which worked immediately – Thank you
Hello, We’re still waiting for an answer as to why this plug-in is not working?
Thank you Luketom.com
Hi Luketom,
Regarding your question, we would like to know whether you have submitted a support ticket as instructed previously or not. If not yet, please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/140 Our team will check the problem and revert back to you soon. If yes, please follow your support ticket for updates.
Regards,
Magenest Support Team
