I succeeded, however during the export of orders the product names are not good I have numbers instead. Is it normal?

and billing-name is not correct

Thank you for reporting. I’ve fixed it in the latest 5.6 version.

Hi Daniel,
The plugin will export all the products associated with the order. I can eventually make an addon for your specific case. This would require extending the plugin and implementing the addon. If interested, if you send me a private message (click on my name, then use the lower-right box) with your email, I can send you a quotation.

Hi Daniel, Thank you for your purchases. As reported in the Order and Checkout custom fields expotation paragraph, the custom fields exported by the plugin are the ones created via the following plugins: WooCommerce Custom Fields, Product Add-ons, Order Delivery Date for WooCommerce, and User Extra Fields

If you wish to extend the software to include other fields, ensure that you are running the 5.2 plugin version and try editing the WOEI_Oder.php file (classes\com folder). At line 289, the plugin processes the meta associated with the order by considering only the ones wich the name start with “[wpuef]” (in this way it exports the fields associated with the User extra fields plugin). eding that filter with the rule you need to recognize the fields created by the “Checkout Field Editor for WooCommerce” and you will be good to go,

OK, thanks for the support. i don’t need absolutely the “checkout form” plugin. is there a possibility to buy your “user extra fields” plugin and take over the addional fields by the “old” plugin?

I’m sorry it is not possible.

So you tried to configure your exact scenario in the demo site and in there the data is exported as expected?

It means then that something in your installation is preventing the software to work as expected. If you send me via private message (click on my name and then use the low-right box) the following data:

1. your email address
2. full admin access to the wp-admin area
3. FTP access

I can perform some further tests to see if it is possible to determine the cause.

NOTE: all the requested points are mandatory, do not forget to report any of them.

Thank you for your collaboration.

Hi,
If imported following the instructions, from my tests all seems working as expected:

1. order totals: https://www.dropbox.com/scl/fi/kchvihbagyeb7o7anw35u/wcoei_order_total.jpg?rlkey=h945ppketa9vkt7smb6ovc1az&dl=0
2. product names: https://www.dropbox.com/scl/fi/cp2n2no7r1bnxiz5n9g9d/wcoei_items.jpg?rlkey=x9g20cpkb3848pl1dlqbzc0h3&dl=0

Please, to understand if the issue you are experiencing is caused by a plugin malfunctioning, or an import configuration issue, or 3rd party interference from the plugins you are using in your installation, try using the following site: https://codecanyondemo.work/wcoei/ (user: demo, pass: demo) to recreate your scenario and report to me if you experience the same issue. If so, please report some screenshots. Thank you.

I need to work on my site. It doesn’t. It’s not giving me anything that on your site that are 3 products works perfectly. I need help, If you don’t know how to fix it , please give my money back,

I’m sorry, the key is to find the cause and so fix it. Did you performed the requested test on the site? Importing on the excel did you experienced the issue?

What do you mean that products are not named correctly? from my test, they are: https://www.dropbox.com/scl/fi/xjizc5fs555pfgzcq4gvd/wcoei_csv.jpg?rlkey=lkz66ndfi20m5afixwuje4755&dl=0

If you are importing files into Excel, make sure you read the “How to import file into Excel” paragraph you find on the plugin description page.

I’m sorry, it cannot

Hello Luis, the plugin already does that. Just enable the ALL Checkout custom fields option: https://nimb.ws/L95afQ

It seems like it was not. Could I please get a refund? Thanks. purchase code : f3ff9606-7be7-4035-8a73-8f6ff7f35aa5

In order to be sure the issue is actually caused by a plugin malfunctioning, please use the following clean installation: https://codecanyondemo.work/wcoei/wp-admin/ (user: demo, pass: demo) to recreate your scenario and report to me if you are experiencing the issue. If so, please report to me a step by step guide on how to.

If not, it means that something in your installation is interfering. In that case, try disabling all the 3rd party plugins. Then reperform a test while activating one by one until you find the interfering one.

Try also to enable the WordPress debug mode and debug log ( https://wp-staging.com/docs/enable-wordpress-debug-log-mode/ ). To do that insert the following lines in the wp-config.php you find on the root of your site:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

reperform the test and see if more clues are reported in the debug.log located in the wp-content folder.

Hi,
the screenshot you posted is not available. The plugin, however, doesn’t apply any encoding process, it just exports the data as your database passes it.

If you are using Excel, make sure to read the How to import into Excell paragraph you find on the plugin description page.

If not, make sure the program you are using to read the CSV file is using the UTF-8 Encoding or the ending your server is using to encode the data.

Hi,
you can export the shipping data. The data includes state name and country name.

To be however sure it actually works as you need, please use the demo site: https://codecanyondemo.work/wcoei/wp-admin/ (user: demo, pass: demo) before any purchase.

Hi,
I’m sorry, as the name of the plugin suggests, it only exports data. It hasn’t any option to import.

Thank you!

If you enjoyed my plugin please consider leaving the 5 stars…It would help me with sales, I would really appreciate it!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate your purchases. You can also leave the rating through the plugin description page: https://www.dropbox.com/s/v6zaoe0p6cs4x2o/rating.png?dl=0 )

Have a great day!

The Envato market doesn’t offer such an option.

Hello,
from my tests, all seems working as expected. I can, however, be missing something.

In order to properly identify the cause of the issue (a plugin malfunctioning or a 3rd party interference), please use the following site:

1. https://www.codecanyondemo.work/wcosm/
2. user: demo
3. pass: demo

To recreate your scenario and report me if you are experiencing the issue. If so, please report me a step-by-step guide on how to. Thank you.

If you are using Excell to read the csv file, please read the How to import into excel paragraph you find in the plugin description page.

Hello Team,

I am experiencing the same issue as well.

https://www.codecanyondemo.work/wcoei/wp-admin/ user: demo pass: demo

I used this as a demo and try to export CSV and it is not containing the Item details as well.

https://we.tl/t-slT2pTeq04

you can see that I just export the file from your demo site above and you can see that inside the billing name there is an IP and there are no details about the items in that CSV file.

I hope now you understand the issue.

Let me know asap

I’m sorry, but even the example you linked works. By opening with a proper CSV file editor (for example https://csved.sjfrancke.nl/) , the IP and Billing surname columns properly display the data: https://www.dropbox.com/s/ddksfx8lcgvjpdq/wcoei_export.jpg?dl=0

Even opening the file with a text editor, the data is properly formatted: https://www.dropbox.com/s/qynyfxul2nruppj/wcoei_raw_data.jpg?dl=0 (the first 3 columns are “ID”, “User ip” and Billing surname”, and the same thing is for the data column).

Please make sure you are using a proper csv editor to open the file. In case you are using Excell, please refer to the How to import into excel paragraph you find in the plugin description page.

Hi,
Micke, unfortunately, I haven’t any clue

The plugin hasn’t any specific support for the YITH plugin. it might be that when using a card, that plugin is altering the order total. It might be that it keeps track of the gift card amount by storing the value in a separate order meta and altering the order total without including the discounted value.

This, however, is just a guess, unfortunately, I have not designed that plugin so I’m not able to determine how exactly it works

A refund won’t be granted just for claiming an unverified issue. Furthermore, the authors cannot directly emit any refund.

If you provide more details on how to experience the issue and more info about it, I’ll be glad to assist.

The csv file doesn’t show the Arabic letters correctly Also the phone field is half mapped as the total amount and half is correct

The CSV file is encoded by the server, not by the plugin. Servers usually encode text by using UTF-8 format. Make sure that the application you are using to reading the CSV file is properly using that encoding when reading the file (or at least, the same encoding using by your server).
If you are importing the file into excel, make sure you have followed the guide reported in the How to import into excel paragraph you find into the plugin description page.

Regarding the “half mapped” and “half correct” fields, could you provide a more detailed description of the issue? In order to be sure the issue is actually caused by the plugin, use the following site: https://codecanyondemo.work/wcoei/wp-admin/ (user: demo, pass: demo) to recreate your scenario and report me if you are experiencing the issue. If so, please report me a step by step guide.

Hello,
ok, I should have fixed it. There was an issue in detecting if that plugin was installed or not. Please update to the 4.9 version and let me know!

Thank you ! When I export every possible field then it works fine! so for me it is ok. I think you might got a bug somewhere because if I just export special fields like ID, Billing Name, Billing Surname.. then the fields are mixed up… so The Surname is in the column of email etc… I will definitely recommend your Service to my Friends !! Thank you !

No problem

Unfortunately I’m not able to experience the issue. Could you please use the following site: https://codecanyondemo.work/wcoei/wp-admin/ (user: demo, pass: demo) and report me a step by step guide on how to? Thank you!

Hi,
Thank you for your suggestion. WooCommerce only keep trace of the customer IP when placing an order.

You will now find that option under the order export area. You can test it in the demo site!