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50 comments found.

IN your demo, the downloaded CSV says, The file format and extension of Orders_XX.csv doesnt match. The file could be corrupted or unsafe. When i open it in textpad, there are non latin characters that are converted and I’m guessing are shown as ??: Also, will this export gravity forms data as I override woocommerce fields in an order for gravity forms. Let me know.

The file is coded use standard UTF-8 econdoing. To open CSV file use proper CSV editor like . In alternative you can import data to Excel, but you have not to simply open the file. Follow the guide reported in the plugin page under the How to import into excell section.

I report it for you here:
  1. Run Excel
  2. Import the data using Data -> Import External Data (or Import from Text) -> Import Data
  3. Select the csv file type and browse the directory where the .csv file is
  4. In the import wizard, choose Delimited file type and change the File Origin to 65001 Unicode (UTF-8) (quite at the bottom of the list)
  5. Click Next button and change the delimiter to comma (or semicolon, depens on which delimiter character you have selected)
  6. Click on Finish button

For what concerns Gravity forms, the plugin doesn’t export metafield added by that plugin.

I have not downloaded this product and did not intend to make the purchase. Please issue a refund, thank you.

Nevermind, looks like I might need it after all.


I need to move my clients and all orders over to a new woocommerce site. I can see by the demo that I can export both customers and orders. I just need to know is it possible from the files to import to new woocommerce?

the plugin hasn’t any feature to import data. Theoretically you could use the exported data for an import process, but it hasn’t any particular support for any importing plugin.

The exported data is meant to be used for statistics rather than an import process.


Will your order export plugin allow me to export orders filtered by user role?


no unfortunately the plugin hasn’t such a feature.

Hi, the customer export will include the customer fields I’ve added on woocommerce checkout? (I need to know it before purchasing!) Thank you camilla

Ciao si inviami pure i dati di accesso via messaggio privato (clicca sul mio nome e poi usa il box in basso e destra). Se puoi inviami anche un accesso FTP.

Ultima domanda: gli ordini sono stati creati manualmente via backend o via frontend? Perchè per un corretto funzionamento gli ordini devono essere piazzati via frontend.

Ti ho inviato gli accessi. Comunque gli ho creati da frontend, da altro browser, sloggata, come fossi un vero cliente. Magari è solo una questione di incompatibilità con qualche plugin.. spero. intanto ti ringrazio moltissimo per il supporto e le risposte immediate!!

Ok ricevuto il messaggio, ti rispondo via email.

Tried to load but came up with this error

Plugin could not be activated because it triggered a fatal error.

Parse error: syntax error, unexpected ‘[’ in /home/sass/public_html/wp-content/plugins/woocommerce-orders-ei/classes/com/WCOEI_Order.php on line 145

This error is due the usage of an outdated version of PHP. Note that Wordpress and WCOEI plugin (as reported in the description page) both require a minimum 5.5 version.
Could you confirm that you are using at least that version? to check go to WooCommerce -> System status.
If not please update and that error will be gone.

Updating php is usually a very simple operation in any web shared server. Go to the admin panel, search for some kind of advanced configuration and in that section you can switch the php version to the latest.

hi, is there any plan for an update? i had just purchased and downloaded the plugin. tested, but seems the output file layout is a bit off. am using woocommerce 3.2.3.

What do you mean that the headers have extra fields compared to the extracted data? Note that the number of columns is fixed and if an order has no data for that column, it is just empty. If all orders have no data for a specific column, it is not automatically removed.

you may refer here.. - row in green is re-aligned (the correct) - row with yellow field highlighted is the extra field that i mean

the same appears when open using CSVedit..

It seems that the issue is only affecting your installation, so there must a cause specific to your server that causes that issue.

For further investigation I need then you to send me a private message (click on my name and then use the low-right box) with the following data:
  1. you email address
  2. Full admin access to the wp-admin area
  3. a FTP access

In this way I can perform some tests on my plugin script to see if it possible to determine the cause and implement a fix. Thank you.


trandber Purchased

Hi I’ve created cutsom fields with your User Extra Fields plugin. How can I export them as well ?


trandber Purchased

I’ve created custom fields with your USER EXTRA FIELDS plugin. How can I export them using your Orders and Customers Exporter ?

please do not open different threads and send private messages asking about the same topic. Support requests need their time to be processed.

The Orders and Customer Exporter only support checkout, order and product custom fields.

To export usar extra fields you have to use the special export feature offered by the WooCommerce Customers Manager. Go in the Options menu and check the Include User Extra Fields on CSV export:

More info about that feature can be found in the Compatible with woocommerce shipping tracking and wordpress user extra fields plugins paragraph in the WooCommerce Customers Manager plugin description.