Hi, when I got the plugin about 2 months ago, it worked. Recently I’m getting the error [object object], what can cause that issue? Any lead? I have quite a few other plugins installed after this one.
Without any further details, it’s it quite hard to say which is the cause. Most likely it could depend on a server configuration modification or any 3rd party other plugin interference.
The only thing that I can advice is to update the plugin to the latest 11.0. To update: download the latest version from its codecanyon page, then deactive and delete the old one and then install the new one. Don’t worry you won’t lose any setting. If you are still getting the issue, then disable all 3rd party plugins, enabling one by one performing the steps that make you experience the issue until you find the one interfering.
I just purchased your plugin, but unfortunately it does not work as expected.
I need to include files from the order manager, and I do not get it to work in the case that interests me, at customer_proposal email. This email incorporates the Woocommerce quotation plugin. Is there any solution?
I noticed that I paid $ 2 bail. Could you return the product ?. I just bought it
The plugin has a specific set of features that are clearly repoted in its description page and can be fully tested before purchasing by using the demo site to be sure they fits the customer needs and expectations. If a feature is not reported it means that the plugin doesn’t offer it.
As you can image refound cannot be granted because the plugin obviously doesn’t have one o more feature that it never claimed to have. Otherwise any user can get a refound for this kind of argumentaton and continue using for free.
What do you exactly mean you cannot include files from the order manager? and is the customer_proposal a custom email status? The plugin doesn’t support custom email statuses.For what concerns the Automatic email attachments, in the relative section in the plugin description page the only supported emails are: new account, new order, processing order, complete order and invoce emails.
For what concers Order attachments, in the Order email file embedding section is reported that the plugin supports onl the Processing, compelte or Custom invoice emails type.
We recently upgraded plugin (Ver 11.0) and Woocommerce (Ver 3.1.1).
Now when we create a manual order we can no longer add products to the order. When we click on add products the search box display is buggy and we can not type in it. When we deactivate Attach Me plugin everything works as normal.
We really need this plugin to work again as we have customers sending us purchase order PDFs which we need to keep alongside the orders for our records.
it sounds strange. Can you try to perform a test using the demo site:
and report me if you still experience the issue and which step you took to experience it?
I’ve performed serveral tests In my test envs but I’m able to create an oder via backend and then add products without any problem.
Eventually try also to just enable the WCAM plugin in your installation and disable other 3rd party plugin to see if actually the issue is generated by a 3rd party plugin interference. Thank you.
Your demo site works OK for me.
I copied my live site to staging site and disabled all plugins except attach me and woocommerce. I still had the same issue. It still didn’t work
Without further clues it is quite hard to say why you are experiencing the issue.
It is quite strange that using a clean WooCommerce installation in two different server, one it working and the other not.
If you send me a private message (click on my name then use the low-right box) with a full admin access I can try to analyze the admin order page with my tools to see if it is possible to get any additional clues about what’s wrong in your specific installation.
ok i just did that
your plugin is currently active
In the check out phase it is not possibile to complete the order
“internal server error”
I have disabled all plug in and activated one by one and unfortunately the erro is generated when I activate your plug in
purtroppo l’errore 500 è un errore generico ed è difficile stabilire la causa senza ulteriori informazioni. Che versione di Wodpress e WooCommerce usi? potresti abilitare il debug mode (https://codex.wordpress.org/it:Debug_in_WordPress ) e quindi linkarmi la pagina di checkout? In questo modo posso analizzare il processo di checkout con i miei tool e cercare di capire da cosa dipende l’errore 500.
In caso fosse nesario un account per utilizzare il sito, mandami i dati via messaggio privato (clicca sul mio nome e quindi utilizza il box in basso a destra).
I am trying to understand the plugin since before buy it, i’ve made a lot of questions since the beggining and yes, the plugin does what i’ve asked but in a poor way, and this poor way wasn’t described in the description of the plugin too… so you said i am able to chat with the client to talk about the approve or not of its file but the messages log do not appear anywhere to him? is this a way to approve something? the clients are saying that they dont asked things the way whe are doing because he cant read what he asked… the clients are sending the same message 10 times and calling me after to say that the message are not appearing.. and there is not a place to see the new notifications and basicaly is all by email? if the normal behavior is like this, why i dont send an email to the client directly them? why use your plugin? and i am waiting for 3 months now for news about this “enhancemants” that will not add any function to the plugin but will only make the plugin usable…
Im not trying to use nothing without pay! i just want what i have payed work for something, because this way is working for nothing.
The main purpose of the plugin is to allow the admin to attach files to order or to products. In this latter case files can be downloaded directly in product page or lately after they have been purchased.
Optionally files can be sent even by email.
The plugin has also a feature to let customer to approve/reject orders attachements leaving a feedback
What you are looking for instead is an approval system that mainly allows the user and admin to excange files and messages until a file has been approved. Furthermore the system has to keep track of all these messages.
These two system have common feature, but are not the same. The Attach Me! is not designed to work like that and to work mainly as an approval system.
Ok, so the plugin doenst work for what i want and for the scenario i had explained here before buy it. I was clear about what kind of system i was looking for and you said that your system could handle It, you havent said that i had to look for another system and yours just have a common feature that i could use if i want…
This way, can we agree in a refund now? Because it is clear that i will not use It the way It is.. Thanks
No unfortunately you weren’t very clear on what you really need. The plugin can handle what you requested for first, not for what you requested after purchasing (like messaging system, history feedback, notification center…).
Refund cannot be granted due to fact that the plugin is not having features that never claimed or that you were requesting
after purchasing.Furthermore in you past comment you states i can solve everything. So once again I think you had not very clear in mind on what you really need.
Envato refound policy obviously doesn’t cover this cases because this would create a precedent due to the fact any user can use this kind of arugmentation to ask a refund, get it because it was already granted
and continue using for free.
If you had already clearly in mind how it should have worked and the features you need, you could have used the demo site to recreate the scenarios you need, perform the tests
you need and if satisfied then procede with the purchase. If it was lacking those feature, then there was no need for pruchasing.
However authors cannot directly emit refound, you have to use the Envato refund url ( https://codecanyon.net/refund_requests/new ). Feel free to ask it, as author I have to decline because it is not Envato policy compliant, however once declined you can anyway
open a dispute in order to contact directly an Envato officer and then explain him the situation.
I’ve explained a scenario that uses another kind of plugin as you said some messages ago, and in your first reply, you recommended me to use two of your plugins…
i need a plugin with an approval system as i said in my first message, and your plugin doesnt have it as you said just now. So i need a refund
Yes, the plugin actually has a method to allow user to approve files. Furthermore if you want to allow user to upload files, you actually need another plugin because it doesn’t allow that.
As you even affirmed after using the plugin i can solve everything!. So it is not very clear what you are now affirming.
The scenario that you lately explained (like the need of track message, notification message and so on) are additional requested features that both plugin were not offering and cannot be used as argumentation for asking refund.
However as I said, to ask for a refound you have to use the Envato procedure in order an officer to investigate further.
I am having an issue with editing the email presets. When I click the “Add New Text” button, it adds a row; however, I’m not able to input text or see anything. Please assist. I can send screenshots if needed; just let me know where to send them.
which plugin version are you running? is the latest 11.0 version? if not please download the latest from your “Download” section (it will automatically download the latest) and update. To update: just deactivate the old version then install the new one.
The issue you are experiencing could most likely depenging on 3rd party plugin interference. Trying disabling all your plugin and test if you still experiencing the issue. If not, try enabling one by one finding the one interfering. Once done report it to its developer in order do fix.
If you still experiencing, if you send me a full admin access and a FTP access to your plugin folder via private message (click on my name then use the low-right box) I can try to analyze the page where you are experiencing the issue to try to see if it possible to have more clues about the issue. Thank you.
I am considering purchasing this plugin for my license shop. But would you please tell me if this plugin has a feature which shows how many times the attached file is downloaded. And also if there is an option which asks the user to agree with our terms or refund policy before downloading the attached file ?
no unfortunately the plugin hasn’t those features. However those are nice suggestions. I’ll see if it will be possible to include in a future plugin release. I’ll reply here in case of news!
I am looking forward to your updates, I would desperately need these features.
good news. I’ve released the new 11.2 version that has the “disclaimer” feature for order attachments. Now those kind of attachements can be configured in order to be downloadable only if the disclaimer has been accepted.
You can test it using the demo site. The new plugin version will be available to download in 3 – 4 days (CodeCanyon approval system takes awhile). So if you decide to purchase, you have to wait a couple of days or send me a private message (click on my name then use the low-right box) reporting your email and I’ll send you the new version!
That is great, and would you please tell me if we can view in the admin section if the user has agreed to the disclaimer or not because this would be the most important part.
Thanks for being so open to the suggestions.
Thank you again. Ok let me be a little more clear.
We are selling Antivirus licenses and we would not do a refund if we send the license to customers. Now we want a way to find out if the user has downloaded the license file (such as PDF or IMG files) or not.
Hence if your plugin shows us in backend (admin area) if the user has downloaded the file or accepted the Refund Terms , it would really help us.
Thank you again
ok thank you, now I’ve understood your scenario. I’ll try to add a flag that allows you to know if the user downloaded at least one time the file.
I’ll let you know by reply here in case of news!
Great! And it would also be great if you add something regarding the agreement before the download too so we would be able to know if the user has unlocked the download or not. Thank you again and I am looking forward tobyour reply.
Sorry I forgot to ask, would you please tell me that what would happen to guest orders? Will they have a page which they can agree to the terms before downloading?
Unfortunately for what concerns guest orders, files cannot be downloaded by the user. it is due to the fact that guest users hasn’t any private area where he cann keep track of its order and files attached to order.
Ok no probelm, I understand and probably there is no solution for that, but would you please tell me if this would be possible if we email the file to the user ? and if he or she downloads the file , we can see if the file is downloaded or not ?
Please excuse me for asking too many questions. Thank you.
By the way, I purchased this plugin to support your great work. I am looking forward to your updates. Thank you
I’ve published the new version that now counts the number of downloads performed. It works only if the Secure link option has been enabled.
When creating a new order attachment enable both the option for secure link and disclaimer: https://www.dropbox.com/s/6wzgigvks18qdao/wcam_secure_download.jpg?dl=0
Then, in case the order is guest order, you can enable the option to notify the download link via email: https://www.dropbox.com/s/6wzgigvks18qdao/wcam_secure_download.jpg?dl=0
Once done, the number of performed download is reported in the attachment info: https://www.dropbox.com/s/370g1au61gabj93/wcam_num_downloads.jpg?dl=0
Give a try before puchasing to the new plugin version using the demo site. I’ve already updated it. The new plugin version will be officially ready to download in 3 – 4 days. However if decide to purchase and you send me a private message (click on my name then use the low-right box) reporting your email, I can send you the new version directly!
Thank you for your reply,
Have already purchased the plugin to say thank you to your support.
The only issue that I came up with was that when the user agrees to the disclaimer, he is still able to unckeck that box which is illogical. Because when he agrees, he would be able to download the license. I hope I am clear about this.
yes the user can check/unckeck and accordingly the link to download appears or disappears.
however I’ll improve this aspect in a future release!
if you enjoyed my support please also consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)
Yeah for sure I will. but I have not downloaded it yet.
I hope you improve this feature soon because this is little un-professional at the moment.
I´m interested in buying your plugin but I need to know if it is possible to attache a PDF to the customers download section without an previous order. It would be great if I could add a cost estimate to the customers account. Is that possible?
no unfortunately that is not possible. You can only attach files to orders and to products and then enabling the show attachments in download tab in the general options menu, they will be available to download via the Download tab.
However the user has to purchase (or have purhcased) one of the selected product.
I’ll see if your suggestion will be possible to include in a future plugin version, but I cannot assure you anything.
Hi and thanks for your quick reply. Then I have to look for another possibility. Have a nice day.
Hello Sir, I ask for your help again.
Please help me.
I did everything you said and it’s all updated and files are not sent.
Tell me how I send you access data for your review, thanks
To test why automatic attachements are not attached to the new order email I need a full admin access and a FTP access to your site.
Note if you are trying attaching big size files, they can be removed by email isp provider or even by your web hosting provider due to security policy. How much big they are?
To send me the login data use a private message: click on my name then use the low-right box.
I’ll try placing some order and live debug your site to see if it possible to understand what’s wrong with your installation. Thank you.
I get this error with variable products or when I have to go into attributes. Our developers looked at our issue and its coming from your plugin when I disable your plugin the error ceases:
I took a look and it appears to be a problem with the WP Attach Me plugin you have installed:
Uncaught Error: Option ‘ajax’ is not allowed for Select2 when attached to a <select> element.
at String.<anonymous> (select2.min.js:21)
at Function.each (load-scripts.php:2)
at d.prepareOpts (select2.min.js:21)
at d.prepareOpts (select2.min.js:22)
at d.init (select2.min.js:21)
at HTMLSelectElement.<anonymous> (select2.min.js:22)
at Function.each (load-scripts.php:2)
at a.fn.init.each (load-scripts.php:2)
at a.fn.init.a.fn.select2 (select2.min.js:22)
at HTMLSelectElement.<anonymous> (wc-enhanced-select.min.js:1)
yes that was an old issue related to an incompatibility of the plugin with the latest WooCommerce 3.x
Please update the plugin by downloading the latest 11.5 version from its codecanyon page. To update: just deactivate and delete the old version then install the new one. Don’t worry you won’t lose any setting.
In alternative to automatically receive updates just install the Envato updater plugin: https://github.com/envato/wp-envato-market (download clicking: http://envato.github.io/wp-envato-market/dist/envato-market.zip ), activate the plugin then click on
Envato Market menu voice -> Settings and then click on the generate a personal token, follow the on-screen instruction and then paste the generated token.
Once done you will be notified in case of plugin updates.
Is it possible to have a pre-determined settings on the product page? You see, I upload a different PDF file for each product but always with the same settings. It’s quite unfriendly that each time i have to enter settings such as Name, Order status visibility, Attach file to WooCoommerce outgoing email(s)? etc.
Is there a way to define these settings globally so that i would need only add the file for each product without editing other setting each time?
No unfortunately the plugin hasn’t such a feature.The plugin has the bulk attachment feature that allows you to attach same file to different product/categories using the same settings but there isn’t any feature that allow you to configure specific product attachments using shared settings.
Ok, thanks for the answer. That’s a pity. Any chances that you could consider adding this functionality for future releases?
Unfortunately for how it is designed, there are few chane. However I’ll see if it will be possible. In case of news I’ll let you know by replying here!
On the table ‘downloads’ there is displayed ‘order #2114’ instead of my own order numbers like IB-2017001 and the link is Not to the order. The link goes to the account page.
In the downloads table the approval headline is in english and it should be german.
Can I Change this somewhere?
For what concerns the order number, it seems that you are using a custom plugin that alters the order id managment. WCAM plugin doesn’t support any 3rd party plugin that alter the WooCommerce order id.Which plugin are you using?
For what concerns the order link, thank you for reporting the issue. I’ll release a new plugin version that fixes it. It will be available in 3 – 4 days on codecanyon (however if you send me a private message by clicking me on my name and then using the low-right box reporting the email, I can send you the update once ready).
For what concerns the translation, just edit the woocommerce-attach-me-de_DE.po you find inside the languages folder inside the plugin. Edit it with a po ediotr like https://poedit.net/ , find the strings you need, translate them and then save. It will create a file called woocommerce-attach-me-de_DE.mo that you have to save back into the languages folder.
hi i have a pre sale questions please
its possible for à customer to send files from my account page to his order ?
no, it is not possible. Only the admin can attach files to an order. However if you want your customer to upload files for an order, you can consider this other plugin of mine: WooCommerce Upload Files. It allows customer to upload one or more file via the Order details (and even others) pages. Each upload field can be specifically bouded to products or generically bounded to the order.
hello okay can i change the plugin please ? i have dont understand i think this one is the right plugin to allow customers send me files
Unfortunately there isn’t a mechanism to excange plugins. Both plugin have detailed description page that allows customer to understand the software specs and a full demo site by which the customer can perform all the tests he needs to be sure the softaware actully fits his needs and expectations.Once purchased there isn’t any official way to have another plugin instead of the one purchased. This is because after purchesing the customer can potentially continue use the plugin for free.
Try however contacting Envato to report your case and see if they allow to excange the software.
i use your plugin for woocommerce and i have a important question. Actually when i am testing my shop, then receive the attached pdf files the customer and the administrator. how i can do, to send the pdf files only to the customer?
Thank you for help
what do you exactly mean with “receive the attached pdf files the customer and the administrator”? Could you provide me a more detailed description of the current attachment configuration you are using, the scenario in which you are using it and what you would like to achieve?
Hi, i want to send the three pdf files that are prescribed by the law once the user has placed a new order in the store. Actually this files sending to me and the user, but i will send this files only the user and not to me.
In the woocommerce i can edit the email settings in “new order”. Here i can see my email address. is that the problem?
Are you using the Automatic emails attachments or the Email notification for products attachments?
In the first case try using only the Order placed email options instead of the New order email option. This should work.
Yes i am using the Automatic emails attachments. I have tried to chance from New order email option to Order placed email options and the email for the user is empty. No pdf attachments. The email attachments received now on my email address only.
Before i used the Attachments option “Processing order email”
For empty you mean there is no attachment? and using the Processing order email option was it working?
As you can see from the demo site, just using the Order placed email the plugin properly attaches the files to the email sent to the user after an order is placed. So the issue you are experiencing could be due to an old plugin version usage, an outdate WooCommerce version and/or a 3rd party plugin interference.
Try upldating WooCommerce to the latest 3.2 version, updating the WCAM plugin to the latest 11.8 version (that you cand download from codcanyon) and disable your 3rd party plugins to see if the files are properly attached. It could be that a 3rd party plugin is interfering dening the files to be properly attached.
I just bought Attach me because I want to attach some pdf-Files to the emails my clients get after ordering. However, nothing happens – I defined which Email I want the attachment to have but they keep being sent without! Any idea what the problem could be?
Thank you for your answer! I’m using the “Automatic emails attachments configurator”. I think the problem is due to a 3rd party plugin interference – Woocommerce Order Status Manager. Part of the emails are sent by this plugin and the others by woocommerce. The ones sent by the plugin don’t have the attachment. This is really a shame, because I would like to use both plugins – the Order Manager and Attach me. Is there any way to make them work together?
add_filter( 'woocommerce_email_attachments', array( &$this, 'add_wcam_attachment' ), 99, 3);
Unfortunately it didn’t work – I did as you advised me to, but still the emails sent via the Order Manager don’t have an attachment. I will write to the developer and tell him about it. Thank you anyway, best wishes!
Meanwhile If you have enjoyed my support please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)
Hi, I installed the Attach me! plugin and when attaching a file with notification – I am not receiving the notification -all other woocommerce email I get. Please advise.
to request support you have to use an account with a valid purchase and support licenses.
Sorry, this is my corporate account …”Hi, I installed the Attach me! plugin and when attaching a file with notification – I am not receiving the notification -all other woocommerce email I get. Please advise.”
Ok. it seems to work but with only one specific email configured in woocomerce. When I change the email woocommerce settings it will not deliver the notification
Unfortunately I’m not fully understand your scenarion. Could you report me a more detailed description of the scenario in which you are using the notification?
Furhtermore the notifications are just sent once you hit the “Save” button, so they are not related with woocommerce email system. Are you then referring to the WCAM email notifications or to the Embed download/view links to WooCommerce emails feature?
Under order details, I attached a file. checked the “send notification email to customer” under notification & Link embedding. I entered the text and click save. Give me a respnse email was sent. Under woocommerce email seting, ( I assume this is where it will show the “from email” when the notification was sent. I had my personal email address which will work to send notification. When I changed the email address or another other email address, it no linger send the notification. I can give you FTP and wp-admin access – let me know what email I can send the details to
Why do you exactly are you changing the email address under the woocommerce email setting? What exactly do you want to achieve?
The plugin is not using that setting for anything. The plugin sends the notification to the order billing email addresses using the WooCommerce emailer (that uses as sender the email associated to your blog, however the plugin hasn’t any setting to customize the sender).
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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