184 comments found.
Hi we have more than 10 staffs, can we add 10 whatsapp number in the system to reply to clients?
You can add 10 WA numbers in your Facebook Application and have them all managed through our module, yes.
Can I recieve calls, use catalog and receive messages from my phones whatsapp business at the same times as I use the whatsapp cloud api chat module?
Every business WA number is supposed to be exclusively tied with the Facebook application and be used by it.
Does it mean that whatapp business will not work on the same number?
WA Business numbers used in a Facebook applications cannot used in another application at the same time – This is a Meta’s limitation, not one of our module.
Ok what about quick replies, how can I set quick relies on the module?
There’s no such function advertised.
hi does this support the saas module?
Our module doesnt limit you in terms of SaaS – If your SaaS module allows modules to be activated/enabled under tenants, it will work for just fine.
I have checked the demo, do you plan to fix mobile responsivnes in near future ?
Hello.
An update that includes mobile layout fixes is already completed – Our team is about to launch it in CodeCanyon within the next days.
Hi,
we are already using Perfex CRM
We have 3 different websites and we manage clients via 3 different whatsapp numbers.
is it possible to have these 3 different numbers managed differently via Cloud API?
Hello.
Our module will allow you to monitor a single number under every single Perfex CRM installation.
Our team will launch a new update during next week – support for multiple numbers will be added.
This is a notification to let you know that multiple WA numbers are supported in the last version.
Thank you so much for your update, will make the purchase soon.
Just a quick question
WhatsApp API supports chat via Groups?
We have many clients with multiple team members from their side and they want us to create the group and chat with them, is this possible?
If the WA number is added on a group chat, that will be reflected on our Perfex’s Chat Client, like very other conversation does.
If a WhatsApp comes in from a Client or Lead and there is an assigned Agent, is the agent notified of the WhatsApp? e.g. sent a notification if online or an email
Notifications for new messages are captured through Meta’s Webhooks and are instantly delivered inside the dashboard of WhatsApp client.
Okay, does that trigger the notifications in PERFEX when a message arrives?
Webhooks of the Facebook app, triggers a new and instant notification inside WhatsApp client of Perfex CRM’s admin area. New messages arrive there.
It would be great to add ChatDPT-4 API to apply agents to provide pre-service, with the option to deactivate AI.
Wow, that would be really good.
Thank you for your suggestion – that will be evaluted and potentially added in a future version.
hi There, as this is using using the whatsapp API do we have to pay per msg in a 24hr cycle
You dont have to pay. Messages are entitled to WhatsApp Cloud API usage limits of Meta.
thanks
You’re welcome.
There is no push notification when receive the message
Thats currently on our to-dos and will be included during next version of the module.
Is it possible to convert a chat into client?
Yes – Messages are automatically converted to Leads and you can convert Leads to Clients through the native function of Perfex CRM.
the webhook is there but the WhatsApp token is blank, where do we get this from or do we create our own.
Hello and thank you for your comment.
As its sales here, we are not able to answer at your technical question. Details regarding this item’s support can be found at the “Support” tab of its sales page. Please raise a New Support Ticket request for the technical issue you are facing at your local instance, through item’s secure support portal.
Our support team’s response time is also mentioned in the same tab.
Thank you.
Thanks, I have opened a ticket, Ticket #42494
Cool – thanks.
Can you’ll respond to ticket no. Ticket #42494, I have sent a video with what the problem is.
All tickets are being responded by our support team, under this item’s support TAT, as shown in Item Support tab.
Demo not in english language plz fixed does it support broadcasting
Hello.
Demo resets upon every hour.
This is a Chat interface module – Broadcast messages are supported through our other WhatsApp Cloud API module, found here: Perfex CRM Cloud API module
How about notifications? Can it work with your another WhatsApp module Cloud API notifications? How they work together, can they use same API?
Notifications are supposed to be sent to your business number connected device. In our case, they are instantly received within CRM, through Webhooks of the Faecbook application.
This is a chat client module.
Our other Cloud API module’s purpose is different – it is supposed to serve instant notifications sent to clients upon specific triggered events.
Is it possible to verify one app with permissions on Facebook?
You dont need verification of the app, in order to use our module.
Any way to make it work with WhatsApp QR?
The module leverages the official Cloud API of WhatsApp, enabling staff to send messages, images, attachments, videos, and voice messages to clients. It also includes status updates and integrates with Perfex CRM’s SMS notification system. Not sure what QR-based functionality you are looking for.
Hello good day, does it also work with WhatsApp QR?
The module leverages the official Cloud API of WhatsApp, enabling staff to send messages, images, attachments, videos, and voice messages to clients. It also includes status updates and integrates with Perfex CRM’s SMS notification system. Not sure what QR-based functionality you are looking for.
Can we get also solution for normal whatsapp accounts something you can just scan QR code and not API?
This is a WhatsApp Cloud API-based module.
Hello, Is it possible to add more features like: assign chat to staff, mark the chat as lead-customer-finished etc..
Thank you for your features suggestion. They were noted and will be evaluated by our development team.
CAN WE DO BULK BRODCAST YEA I KNOW ITS OFFICIAL META
2 WHAT I UNDERSTAND OFFICIAL META DOS’T ALLOW TO CHAT IN MOBILE SO CAN WE DO CLIENTS CHAT NOT ONLY STAFF OR LEADS OR CUSTOMERS
Our module brings a WhatsApp client integrated into Perfex CRM’s admin area, to communicate with everyone who sends or receives a message at your Business phone number.
As a chat client, its not supposed to include any marketing functions like mass messages. At least not at the moment and its current version.
Great!. Does this covers communications between staff members, or its only between staff members and clients?
Thanks for your kind words.
Whichever message is sent at your WhatsApp Business number, is supposed to be shown in our module’s interface.
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