191 comments found.
Hello, I have 12 sales people in 4 different branches and would like all 12 people to use their individual WhatsApp business numbers in their conversations with the clients through their respective perfex accounts. Is it possible?
You can use multiple numbers in our module – every staff member can access the interface, yes.
Thank you for the response. Can you please share the URL where Pricing is mentioned, so that I may decide how much we have to pay in total for 12 different people and how the process works. Thanks
We dont have a pricing policy for this URL – Its Meta which charges upon specific limits.
Here’s a quite explanatory guide about it: https://learn.rasayel.io/en/blog/whatsapp-business-api-pricing/
Hi, can it be enabled just for one or several staff people? or, is it visible for everyone?
Thanks
Thats not something currently offered but we will add it in next update. Thanks for the suggestion
Update: Latest version introdces a restriction per Staff member (permissions) feature.
is this work for personal number also?
Also we do not need WhatsApp FB API or we do not need to pay them per message?
It uses WA Cloud API – So its applicable to business numbers.
Can I block clients from chatting, use colour labels to group clients, and edit the names of the clients?
Hello.
Those are not features included in our module – but we will consider your suggestions for a future version update. Thank you.
Hello, can you send answered tickets to the customer?
Thats a module used for communication and not automation. Please check its salespage description.
The requires billing to be added before i can reply client. does it mean i need to pay for client response. i went through their policy but not clear enough
Here’s the respective section:
hi, this module looks great. 1. If I feed 3 numbers into the same WhatsApp API- how will i know from which number the lead comes? 2. Can i send the same WhatsApp number as I would have use for your other WhatsApp product?
Thanks for your kind words.
All numbers do use unique identifiers:
thank you
Anytime.
If i have both of your WhatsApp modules, can I use the same number for the transactional WhatsApp as I do for this WhatsApp chat?
Well, thats kinda outside the scope of our modules, but if you use both Facebook application’s requirements and combine them under one single app, this scenario is supposed to work fine.
okay so in theory i could use the same WhatsApp number
Yes – as long as its attached to one facebook app, which is a limitation Meta sets.
Hi we have more than 10 staffs, can we add 10 whatsapp number in the system to reply to clients?
You can add 10 WA numbers in your Facebook Application and have them all managed through our module, yes.
Can I recieve calls, use catalog and receive messages from my phones whatsapp business at the same times as I use the whatsapp cloud api chat module?
Every business WA number is supposed to be exclusively tied with the Facebook application and be used by it.
Does it mean that whatapp business will not work on the same number?
WA Business numbers used in a Facebook applications cannot used in another application at the same time – This is a Meta’s limitation, not one of our module.
Ok what about quick replies, how can I set quick relies on the module?
There’s no such function advertised.
hi does this support the saas module?
Our module doesnt limit you in terms of SaaS – If your SaaS module allows modules to be activated/enabled under tenants, it will work for just fine.
I have checked the demo, do you plan to fix mobile responsivnes in near future ?
Hello.
An update that includes mobile layout fixes is already completed – Our team is about to launch it in CodeCanyon within the next days.
Hi,
we are already using Perfex CRM
We have 3 different websites and we manage clients via 3 different whatsapp numbers.
is it possible to have these 3 different numbers managed differently via Cloud API?
Hello.
Our module will allow you to monitor a single number under every single Perfex CRM installation.
Our team will launch a new update during next week – support for multiple numbers will be added.
This is a notification to let you know that multiple WA numbers are supported in the last version.
Thank you so much for your update, will make the purchase soon.
Just a quick question
WhatsApp API supports chat via Groups?
We have many clients with multiple team members from their side and they want us to create the group and chat with them, is this possible?
If the WA number is added on a group chat, that will be reflected on our Perfex’s Chat Client, like very other conversation does.
If a WhatsApp comes in from a Client or Lead and there is an assigned Agent, is the agent notified of the WhatsApp? e.g. sent a notification if online or an email
Notifications for new messages are captured through Meta’s Webhooks and are instantly delivered inside the dashboard of WhatsApp client.
Okay, does that trigger the notifications in PERFEX when a message arrives?
Webhooks of the Facebook app, triggers a new and instant notification inside WhatsApp client of Perfex CRM’s admin area. New messages arrive there.
It would be great to add ChatDPT-4 API to apply agents to provide pre-service, with the option to deactivate AI.
Wow, that would be really good.
Thank you for your suggestion – that will be evaluted and potentially added in a future version.
hi There, as this is using using the whatsapp API do we have to pay per msg in a 24hr cycle
You dont have to pay. Messages are entitled to WhatsApp Cloud API usage limits of Meta.
thanks
You’re welcome.
There is no push notification when receive the message
Thats currently on our to-dos and will be included during next version of the module.
Is it possible to convert a chat into client?
Yes – Messages are automatically converted to Leads and you can convert Leads to Clients through the native function of Perfex CRM.
the webhook is there but the WhatsApp token is blank, where do we get this from or do we create our own.
Hello and thank you for your comment.
As its sales here, we are not able to answer at your technical question. Details regarding this item’s support can be found at the “Support” tab of its sales page. Please raise a New Support Ticket request for the technical issue you are facing at your local instance, through item’s secure support portal.
Our support team’s response time is also mentioned in the same tab.
Thank you.
Thanks, I have opened a ticket, Ticket #42494
Cool – thanks.
Can you’ll respond to ticket no. Ticket #42494, I have sent a video with what the problem is.
All tickets are being responded by our support team, under this item’s support TAT, as shown in Item Support tab.
Demo not in english language plz fixed does it support broadcasting
Hello.
Demo resets upon every hour.
This is a Chat interface module – Broadcast messages are supported through our other WhatsApp Cloud API module, found here: Perfex CRM Cloud API module
How about notifications? Can it work with your another WhatsApp module Cloud API notifications? How they work together, can they use same API?
Notifications are supposed to be sent to your business number connected device. In our case, they are instantly received within CRM, through Webhooks of the Faecbook application.
This is a chat client module.
Our other Cloud API module’s purpose is different – it is supposed to serve instant notifications sent to clients upon specific triggered events.
Is it possible to verify one app with permissions on Facebook?
You dont need verification of the app, in order to use our module.
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