Code

Discussion on WPBakery Page Builder for WordPress

wpbakery

wpbakery supports this item

Supported

This author's response time can be up to 1 business day.

21460 comments found.

How do I purchase an extended license?

Hello, You can purchase extended license directly from our website.



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

Hi, I’m building a plugin for WPB Page Builder
Short version: What is the fix for vc_add_shortcode_param()
Long version:
Since I updated to:

  • WordPress 5.5.1
  • WP Bakery Page Builder 6.4.1
my plugin has stopped working.

Here are all the errors and my fix attempts:

add_action( 'vc_before_init', 'vc_before_init_plugin_actions' );
IS NOT DOING ANYTHING. The entire plugin simply does not get loaded. With vc_before_init I call a function that uses require_once to get my main php file.

When I remove vc_before_init and simply use require_once to get my php file, it gets the file but this error happens:
Fatal error: Uncaught Error: Call to undefined function vc_add_shortcode_param()
This impacts my custom params WHICH WERE CREATED 100% BY FOLLOWING YOUR DOCUMENTATION AND NOWHERE IN YOUR DOCUMENTATION IS A FIX OFFERED!!!
When I remove the vc_add_shortcode_param(), remove the shortcodes that use that param and let the rest try to run then I get this error for all my shortcodes
Fatal error: Class 'WPBakeryShortCode' not found

Finally, when I change this:
class vcMyShortcode extends WPBakeryShortCode { ... 
to this
class vcMyShortcode { ... 
it finally works.

To sum up:

  • vc_before_init DOES NOTHING!
  • vc_add_shortcode_param() is not working (there go all my custom params)
  • The “extends WPBakeryShortCode” when creating the class is not working (your documentation is now misleading)

My questions:

  1. WTF Is the matter with you guys?
  2. What is the fix/explanation for vc_before_init not working?
  3. What is the fix for vc_add_shortcode_param() (!IMPORTANT)?

Hello, Instead of “vc_before_init” you can use: add_action( ‘init’, array( $this, ‘vc_function_name’ ), 12 ); Please note that the priority/weight should be 12 or more.
About vc_add_shortcode_param, can you drop us a message via pfrofile contact form, so that it can be checked further?



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

Dear WPB-Team, could you please tell me which IPs, Domains etc. have to be white listed to acivate license and update WPB? The Hoster of our customer blocks everything from general and we have to white list necessary IPs/Domains.

Hello, To activate the license and update the plugin, an access to wpbakery.com is required. Also, the connection is handled via port 80 and hence it should not be blocked.



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

Hi, there is a bug with borders on design options and translated sites. The css property is also translated. For example, in catalan “Solid” is “Sòlid”. The border is not displayed because the css is for example: “border-top: 2px sòlid #000000;”. The Dashed style is “Puntejat”, so the css is like “border-top: 2px puntejat #000000;”. This should fixed. Thanks.

Hello, Can you please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

Hi WPBakery team, I’m working on making my web site accessible according to w3.org. Checking on validator.w3.org I get this error: Saw ” when expecting an attribute name. Probable cause: = missing immediately before. I checked and I see this error is caused by the Post Grid element, which is generating this div: , instead of . Here’s a screenshot of what I’m talking about: https://imgur.com/1S6kt2j I installed a clean Wordpress with just WPBakery and TheGem theme to discard any conflict. Is there a way to fix this?

Hello, It looks like the html code in your reply is rendered by the comment. Can you drop us a message via profile contact form?



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

You are right. What I was saying is the div is not closing correctly the class attribute, it closes with two ”, like this: class=”vc_gitem-animated-block ” ”. You can see thins in this screen shot: https://imgur.com/1S6kt2j

Hello, Thanks for sharing the screenshot. I will add it onto our list, so that it can be checked in future release.



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

I have received a warning from wordfence about a security vulnerability of wpbakery… but I cannot update it since it came with the themes I bought… please tell us how we can fix that security issue for all our websites

Hello, If the plugin was received with the theme, then in this case, you can contact the theme author to obtain it’s latest version. If you purchase it directly from us, then you can update it yourself using any of these two methods: https://kb.wpbakery.com/docs/getting-started/update/



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

Hi!

Do you know if your plugin works with Cartflows?

If it doesn’t work, do you have a solution for your plugin to edit the checkout pages as cartflows?

Hello, We have not tested the page builder with cartflows. The WPBakery Page Builder can only work on static pages, post or custom post types.



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

Hello I have a problem with your plugin. I have a page with a row. I set an background image. In the english version it works. In the italian version translated indipendently page, it works in the preview but in the page there is no image in the background. I search in the css and it seems that the rule with background-image rule is missing. And also in the page there are same space divider height 1: usually they are height 15. I’m using WPML. I’m investigating the problem. Have you any problem notice? Thank you

Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

Hello, We purchased WP Bakery, and registered it to the development site (in Wordpress) on our staging server. Now the website is ready and we moved everything to the ‘real’ domain name. When we try to install updates, WP Bakery now tells that it can’t update because it’s registered to the staging server. How do we move the license from the new domain name? Extra problem: because of the covid-crisis a lot of employees left our team, and we don’t find with which account WP Bakery was installed. We’ve been searching on Envato as well as on the WP Bakery site. Anyone has any idea? Thanks! Guido

Hello, Please drop us a message via profile contact form, so that the issue can be checked further to share more details regarding it.



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

Hello, The problem is that, because we don’t know who bought and registered your plugin, we can’t login to your support website…. the testing domain is/was dice.dreammachine.be

dowgroup

dowgroup Purchased

after upgrading the wordpress core, my wpbakery plugin is showing the below error when trying to sort the order of the rows in the post edit page,

Uncaught TypeError: Cannot read property ‘get’ of undefined at backend.min.js?ver=6.4.1:10

Hello, Can you use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

paplowboy

paplowboy Purchased

The editor returns blank white space after updating to the latest version.

Hello, Can you please activate the WordPress debug mode and share the error which is received instead of blank space?



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

AD99

AD99 Purchased

Hello, I tried your plugin on a fresh WordPress installation with a basic theme. If you use a custom columns schema like 3/12 + 5/12 + 4/12, there is an issue after an edit on a single column. The custom columns schema changed to 1/12 + 5/12 + 4/12 because I edited the first column. Cheers

Hello, The column layout should be entered in smallest integer format. For eg: 3/12 should be 1/4, 4/12 should be 1/3, etc.



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

Is there a way to change the order of the Media Gallery Masonry and Grid so the last images uploaded show up first on the page?

Hello, You can drag and drop the images in grid setting to change the order in which they are displayed.



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

My clients have too many photos to do that. The popup box is too small and these clients are wanting to upload tons of images. I need to find a better way.

Just an FYI: version 6.4.x seems, in certain circumstances, to break Slider Revolution, forms created with Gravity Forms that contain conditional logic, and CAPTCHA and Signature fields for Gravity Forms.

Using Autoptimize and turning on Optimize JavaScript seems to fix the issue for Slider Revolution.

Turning on Aggregate JS Files and including Gravity Form’s gform_init_scripts_footer code snippet in the theme’s functions.php seems to resolve the issues with with conditional logic on Gravity Forms while installing Async JavaScript and setting it to async seems to fix the CAPTCHA and Signature field issues.

These issues appear to be due to 2 or more jquery.js files being included in the site after upgrading to 6.4.x. Older versions of Slider Revolution display an error in place of the slider stating that there are multiple versions of jquery.js. For Gravity Forms, forms are hidden with an inline style of display:none which their documentation indicates multiple jquery.js files being loaded on the page.

Downgrading back down to 6.3.0 also resolves these issues. But, 6.4.0 and older have an XSS security vulnerability.

If anyone runs into this, I hope this comment saves them several hours of troubleshooting.

Hello, Can you please open a ticket via support.wpbakery.com and share your temporary website credentials in it? We will be glad to investigate it further.



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

Figuregr

Figuregr Purchased

I’ve purchase code, but I can’t find way to add it to the system. Also another question – If I will not use it, can I get a refund?

Hello, As the license is purchased via codecanyon, in this case, you can import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

jucapuna

jucapuna Purchased

because with you one does not have all these row options.

https://prnt.sc/v10tf3

every year and the only achievement of this is that they were able to place a grid of 5. :’(

Hello, We rely on bootstrap column layout due to which the possible column layouts are restricted.



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

qalott

qalott Purchased

i have upgraded the WPBakery Visual Composer plugin to latest version(6.4.1) and now getting the following error message:

Uncaught Error: Class ‘WPBakeryVisualComposerSettings’ not found in vc_template_manager.php:498

please let me know how to fix it.

Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

Hi,

we’ve been working with your page builder for years now and we really love it!

But now one for our clients has a problem; They didn’t update their website properly over the last 5 years and now we’re trying to, but we got a problem with WPBakery. I can’t update because we don’t have the purchase code anymore and we’re not even sure who bought the plugin in 2015/2016…

Is there a way your can help us? Thanks in advance!

Hello, If the license is not traceable to an account, then you can purchase a new license via your account to update the plugin using any of these two methods: https://kb.wpbakery.com/docs/getting-started/update/



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

Hi Rohan, Could you try to help us by finding the original purchase? If I give you the account names of the possible purchasers, could you see if you can find the purchase code? It would be nice if we could do this in a private ticket…

your plugin includes to add rel = ”nofollow” to image link?

Hello, Our single image element does not have such a functionality.



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

I am creating a website for 5 different categories. I am using the Post Masonry Grid all the time (part of a theme). It is very useful, but I miss the Grid elements per row setting for 5? 1,2,3,4 and 6 are available. How can I have the 5? At the moment I am using 4 or 6 (but having the last option on the second row is not very userfriendly and setting it to 6 makes it look too small and wierd).

Any idea?

Hello, Our standard grid does not support 5 column layout. We do have many third party add-ons which has their own grids and might have such a feature.



Knowledge Base · Official Support · Facebook · Twitter

Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.

by
by
by
by
by
by