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I just installed the latest version of VC on my client’s website and it completely broke all margins on the main page container. Everything is spilling over to 100% page width. http://icnsinc.com All of the existing containers got nested inside one another — completely disregarding the max width we had set up on some elements. The max width we had set at 1100px is GONE. This is unacceptable.
Hello, please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Just a simple question, is the “vc_tta-o-non-responsive” class still working? Cause I’ve tried it on a site and I don’t see any result on the tabs.
Hello, We have identified it as a bug in our current version and this will be fixed in our upcoming bug-fix release.
Just bought the plugin and I can’t get support so I have to ask here. I have the Game Plan WP theme that had Visual Composer plugin with the theme, however, I was unable to get it to work or to update the plugin. I went and purchased the plugin from envato today and I wasn’t able to upload it. I also wasn’t able to enter a licence in the existing plugin. I tried to deactivate and delete the existing plugin to upload the new one and it still didn’t work.
Hello, the problem is that Envato API sometimes struggles to provide new licenses on time, we are communicating with Envato to resolve it. What you need to do right now is to log out from support.wpbakery.com and Envato. Then log in once again and you will see your license listed and will be able to activate your copy. After the logout and login, you can also open a ticket via: support.wpbakery.com so that our support team can check it further.
Hello, Please make sure that the theme used is coded as per the WordPress theme development guidelines. For eg: It is using body_class etc. If the issue still exists, then use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Thank you for the quick reply. I am using the same theme that had no problems before version 5.1. The error I am getting on pages with tabs is: `vc-tabs.min.js:1 Uncaught TypeError: Cannot read property ‘getRelatedTab’ of undefined`
Hello, Since 5.1 release, the tabs rely on body_class for rendering which is one of the requirements of WordPress theme. If the theme used does not have it at your end, then we would suggest adding it. If there is still any issue, then please open a ticket via: support.wpbakery.com and share the temporary login details with us to check it further.
Hi there, just purchased this plugin and am having trouble activating it on my site. I also tried to follow directions in opening a ticket but kept on going in a loop so I have to leave a message here. I see that envato might not activate on time, but according to your message, it should take up to 30 minutes and it’s been a few hours now, so what should I do? I tried logging in and out and that didn’t work.
Hello, the problem is that Envato API sometimes struggles to provide new licenses on time, we are communicating with Envato to resolve it. What you need to do right now is to log out from support.wpbakery.com and Envato. Then log in once again and you will see your license listed and will be able to activate your copy. If there is still any issue, then please send us your license key via the contact form in our codecanyon profile so that we can check it further.
Hi. I work for an agency who’d like to purchase Visual Composer for use on multiple websites. Is there an easy option to do this? A multi-site or unlimited license option? Or would I need to buy an individual license for every individual website?
Hello, for each website you will need a separate license of Visual Composer. The same principle applies to subdomains as well. For example, if you have 3 sites with Visual Composer, you will need 3 licenses.
We have a CMS and we sell that CMS to multiple clients like a themeforest theme but our CMS won’t be available on themeforest. Would it be possible to get an extended license and then buy an instock license?
Hello, Unfortunately, the extended license is not applicable in this case. the extended license can only be used if the theme will be sold via themeforest.
I’ve left 4 support messages on support.wpbakery.com which have all been closed with no response. I’ve bought your plugin probably twenty times so I would like an actual response.
I have a website that I added visual composer to on the build domain. We then took the domain live. Now when I try to deactivate the license it will not allow me because it says “License can’t be deactivated while still in use.” **I need to deactivate it because it is associated with the build url and reactivate it with the live url.
Hello, We had responded to your previous tickets within an hour: https://prnt.sc/fc6zwl In-case you had missed, this is what we had replied: https://pastebin.com/nyejYsy4
I just downloaded the plugin right after purchasing. Upon uploading, Wordpress says “The package could not be installed. No valid plugins were found.
Plugin install failed.”
Very frustrating and there doesn’t appear to be a way to get help.
Hello, The issue is because you are uploading an incorrect file. Please unzip the package the package that you download from codecanyon and then only upload the inner “js_composer.zip” file as per: https://wpbakery.atlassian.net/wiki/pages/viewpage.action?pageId=524328
can use with wp thesis theme? any conflict?
Hello, The Visual composer works fine with any theme which is coded as per the WordPress theme development guidelines. Do make sure that the theme used, is following the WordPress guidelines.
Hello, Please make sure that you are running the latest version of visual composer which is 5.1.1 as we had tested it with woo-commerce.
This comment is currently being reviewed.
I did not receive an email for my ticket #48942 but the status changed. Is there any other way I can contact the support?
Hello, Your ticket was responded within 4 hours and the reply was sent to the email through which the ticket was added: v…g@s..r.at
In-case you had missed, the support team had requested the WordPress login details along with the name of the category that you want to display, so that the issue can be checked further.
Hi, is it possible to have the VC Grid Pagination (owlslider) linked to Mousewheel? Can you provide some additional code or tricks? Thank you
Hello, We do not have a default setting in our plugin regarding it. This will possibly require some custom js code to add a mouse scroll event to the pagination and accordingly change the content.
Hi, I purchased this item by accident. I already have VisualComposer set up on WordPress, it is my first time logging in to our WordPress site. The icon appeared on top left and brought me to your site, giving me the impression that I need to purchase it, even though I already have it!!! Please refund. I have yet to download the item.
Hello, To apply for a refund please make sure you are in compliance with the envato refund policy: https://themeforest.net/page/customer_refund_policy
The Refunds are handled through the envato marketplace platform and we don’t have direct control over it.
I want to buy Visual Composer but I have a question. I’m a developer so if I purchase, on how many websites I can use license it’s unlimited or 1 single site license?
I just installed but it remains in English how to put in french? Thank you
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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