wpbakery

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16737 comments found.

VC 5.2.1 Can you please update prettyPhoto library and replace ‘http://' with ‘https://' protocol for YouTube, because on HTTPS websites YT video in prettyPhoto popup does not show up.

File is wp-content\plugins\js_composer\assets\lib\prettyphoto\js\jquery.prettyPhoto.min.js

Thank you

Hello, We do not have a feature to display Youtube video in prettyPhoto in our standard plugin. Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.



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I installed visual composer. The modules are not selectable. please help me.

Hello, Please make sure that you are running the latest version of Visual Composer which is 5.2.1. If there is still any issue, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.



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I cannot start a support ticket because your system will not acknowledge my license. Help!

Hello, the problem is that Envato API sometimes struggles to provide new licenses on time, we are communicating with Envato to resolve it. What you need to do right now is to log out from support.wpbakery.com and Envato. Then log in once again and you will see an option to open a ticket.



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I Updated Wordpress to the latest version and now I cannot load elements from visual composer (can’t create row etc.) I would rather not have to downgrade to a lower version of Wordpress. Any idea how to fix this?

Hello, Our latest version 5.2.1 is fully compatible with the latest WordPress. Please make sure that you are running the latest version of Visual Composer. If there is still any issue, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.



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Hi, I tried adding a button element, in which I chose Instagram icon from fontawesome. In the backend editor I see the newest Instagram icon, but in the published page it is shown the old Instagram icon, why?

Hello, The issue can occur if the icon at your end is overridden by a third party plugin or the theme which is using the same classes.



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jsae

jsae Purchased

I can’t activate Visual Composer and I can’t start a support ticket because your system will not acknowledge my license. Please help!

Hello, the problem is that Envato API sometimes struggles to provide new licenses on time, we are communicating with Envato to resolve it. What you need to do right now is to log out from support.wpbakery.com and Envato. Then log in once again and you will see your license listed and will be able to activate your copy. This will also allow you to open a ticket to access our support portal.



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dijitals

dijitals Purchased

In vc_map API function, is there a possibililty to create a field which should be unique when for example an element is cloned? If not, can you please show me a direction to create a new param type that does this.

What this new param type will do is, it will check the previous elemet attributes added to the content and iterate the value if the value in that attribute in another element exists.

Thanks in advance!

Hello, Unfortunately we do not have such a param at present. A possible logic to implement such param will be to use js to parse the value of the field and then iterate it for the clonned element. However, this will require some further custom coding as we do not have parsing function implementation along with functionality to dynamically change a field value for an element.



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Ra-Themes

Ra-Themes Purchased

hi ,

what’s up guys first time using the Visual Compose so far having 2 issues

- the frontend editor seems like not working pages keep loading with out any action after that

- am trying to integrate the theme using the same as https://wpbakery.atlassian.net/wiki/spaces/VC/pages/524350/Theme+Integration+Technical

and give an err with class-tgm-plugin-activation.php : failed to open stream: No such file or directory

should i have that file Manually or what .

thanks

Hello,
- Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
- Please make sure that you have included the “class-tgm-plugin-activation.php” file: https://github.com/TGMPA/TGM-Plugin-Activation in your theme directory.

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eliaski

eliaski Purchased

Hi…I was wondering after the update if anyone have the same problem that I had… I cant change the text size and the text colour. not sure is this a bug https://prnt.sc/g9w8b5

Hello, This issue is fixed in our latest version 5.2.1. Please update the plugin at your end using any of these two methods: https://wpbakery.atlassian.net/wiki/display/VC/Update

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ak47marx

ak47marx Purchased

Latest update lost my text element. It’s not even showing it at role manager. How can I roll back?

Hello, please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.

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Is there a known issue for Single Image elements? Whenever I set the “On Click Action” for a single image to custom url the size parameters are ignored and the image is displays at 100px high. Once I turn the “On Click Action” to none my images appear at full size again.

Hello, The size attributes are only dependent upon the size specified under the image dimensions field. Maybe something at your end is targeting img tag in hyperlink via CSS to set it’s height.



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pelsar

pelsar Purchased

is there a way to put the company logo all the way to the left, to the edge

Hello, The logo display is normally controlled by the theme as it controls the header. If you want to display it via Visual Composer in page content below header, then you can add it via row using single image element and set the row stretch to stretch row and content (no padding), to stretch it all the way to left.



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Is it possible to add label to row element inside backend editor, not to be visible on page? Or is there any extension for it?

Hello, Unfortunately, we currently do not have such a feature. We do have a row id which will display the added id in the backend.

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Hello,

When you add this product to your website, it loads very slow!

Please, check you product!

Have a nice day

Hello, Our recent versions are optimised for speed so that it loads the content faster. Please make sure that the server at your end has sufficient resources, for eg: The PHP memory is not being exhausted.



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Hello,

When you add this product to your website, it loads very slow!

Please, check you product!

Have a nice day

What’s the difference between visual composer page builder and the new website builder. Im a bit confused as I have page builder.

Hello, The website builder is our new product which will allow editing everything including header, footer, etc. The page builder works in the content area.



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I have received a commercial e-mail from “Michael from Visual Composer” stating: “Responsive Design Solved Forever”. I am using the version 5.2.1 of the Visual Composer, but I don’t see those new functions and setting possibilities (that are shown in the commercial mail). I face many issues regarding (responsiveness) positioning and scaling of the following Visual Composer elements (at smaller window sizes, like 960px and less): “Post Masonry Grid” “Masonry Media Grid” “Post Grid” I wonder in which version of the VC the advanced functions for responsiveness ( “Responsive Design Solved Forever”) are or will be implemented. Thanks in advance

Hello, Most likely, the email received regarding our new product which is a “website builder”. You can check it here: https://visualcomposer.io/



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