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Love this plugin, have used it for years, have several licenses, but the past 2 rounds of updates – insanely frustrating. No idea what y’all did to the rows, columns margins/paddings, but the past 2 updates have completely screwed up layouts. Adding big chunks of space everywhere. It’s happening on every theme. Having to go in and manually figure out what’s happening and fix things for every single client is a nightmare.

Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.



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kylebw

kylebw Purchased

Hiya there

Great plugin, i use your page builder on most things i build and have never had an issue with it ever . . . Until haha

Your plugin was bundled with the IronTemplates Soundrise theme which i have used to create:

Www.majesticonline.co.uk

But when i have there Ajax music player activated (which was main reason for getting this theme) i have noticed that it causes css issues when loading pages through ajax.

Feel free to try it yourself:

load the link above and wait for the music player to load and then visit the page that says LIMITLESS it will load the page but all the custom css isnt been pulled through aswell . . .

Then Refresh the LIMITLESS page so it loads itself fresh and you will see how it is meant to load….

Can you maybe see why or think of a solution so that when the Ajax music player is playing from the home page that it loads the other pages on the website fully with all custom css so they always appear correctly :)

Ps: i am 99% sure this worked fine before i updated to latest version of your plugin so may possibly be linked.

I really look forward to your feedback, thank you :)

Hello, The ajax player is not a functionality of our standard plugin. The issue at your end is because it is failing to load it’s related code when page is loaded via ajax. When the page is refreshed, a separate ajax call is made and hence it renders well.



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Dear Support, the Post Masonry Grid is not loading the posts properly after upgrading to 6.0.1 version. The lazy loading is not working, unable to load all the posts, it just loads some of the posts and hangs there. Even the filter function is not loading the posts. There wasn’t this issue with 5.7 version. I have updated to 6.0.2. The issue is still there! Please look into this and fix this ASAP!

Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.



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Hi, I am using wpbakery pb a lot. Now I need a „tool“ to insert 200 images with ‘one click’. All images in the same column, one image element after the other. Like an image batch processor.

Hello, Unfortunately, we do not have such a functionality in the page builder. The images can only be added manually.



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Do you have a partner or do you know a company that can program such a feature?

Hello, You can check envato studio as they have some good developers who can custom code such feature for your setup.



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wael1988

wael1988 Purchased

excuse me, im trying to update this plugin but it says the license is activated on another domain : https://olympus.crumina.net / this domain belongs to a theme i bought from here, but i don’t own this domain ,, i have the same domain since i bought this plugin , what can i do here ?

Hello, You can deactivate the license under your account: https://support.wpbakery.com/licenses to then activate it on the current domain as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/ and then proceed with the update.



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Hello, The latest updates cause problems We have version 5.7 and we are using old post grid and it is not working in latest version even readding using vc_map is not working.it throws short code error.can you please let us know how to bring back old post grid working again because it is working fine in version 5.7 or earlier versions Regards John

Hello, Unfortunately the old posts grid element was deprecated over 3 years back and hence we have removed it in the recent update. You can instead use the new grid element to display content in grid format at your end.



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Hello, But we need that old post grid. Even it is not readded using vc_map we need this old one can you please let us know how to bring back that old grid again

Hello, I am afraid, the deprecated grid cannot be added back since 6.0 release. We do have a tutorial on adding old style grid using new grid element: https://kb.wpbakery.com/docs/wpbakery-page-builder-how-tos/how-to-add-old-style-post-grid-with-grid-builder/



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Hi,

I’m using Electro WP theme that uses Visual Composer for Mega Menu. And I would like to request your help in order to find a solution for my requirements.

In each block I have 2 to 4 columns and the last column is an image, the rest of the columns are links to pages or products categories. I need to know if ther’s a way to change the image of the last column for each menu link, like a conditional logic. Show image A when mouse hover on link 1, show image B on link 2 hover and so on.

Can this be achieved?

Thanks

Hello, Unfortunately, we do not have such conditional logic in our standard plugin. However, we do have many third party add-ons which you can check under add-ons section on codecanyon which might have such a feature. Please note that the add-ons are developed by third party developers and hence we would recommend confirming the add-on functionality with the respective add-on developer before making a purchase.



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I purchased a wrong plugin. I asked for a refund. After 4 days, I still haven’t heard a word from WPBakery. Are you willing to refund my money or not?

Hello, Please open a refund request via: https://codecanyon.net/refund_requests/new so that our financial team can check it.



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I clicked on the link, it said ‘You don’t have any refundable purchases’. There’s not Refund Request form

Hello, It looks like you have already opened a refund request and hence there is no other refundable purchases available.



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aloyse

aloyse Purchased

hello i have reactivated my licence plugins, but i dont see frontend edition and templates, its normal ? I have rehub template who using wpbackery, but your templates dont appear in the template section

Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.



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i can’t to send ticket if i dont renew support. I just want to activate model template.

Hello, The plugin support is valid for 6 months. If your support tenure has expired, then you can renew the support tenure which will allow you to access the support portal.



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versio 5.7 was installed on my site. and it was not showing update warning on plugins page. Also there were no update link to automatically update the plugin. Please fix this in upcoming version.

Hello, You can update the plugin at your end using any of these two methods: https://kb.wpbakery.com/docs/getting-started/update/



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