This author's response time can be up to 1 business day.
I renewed the support license, but it’s impossible to open a ticket in support page. What I have to do?
Hello, the problem is that Envato API sometimes struggles to provide new licenses/support extension on time, we are communicating with Envato to resolve it. What you need to do right now is to log out from support.wpbakery.com and Envato. Then log in once again and you will sbe able to open a ticket.
Knowledge Base ·
Official Support ·
Don’t forget to join our newsletter. Be first to get news and inside secrets from Visual Composer team.
Hey There, I’m working on a client’s site and up until a week ago, VC worked perfectly, but now the Row Settings button isn’t doing anything. So if you click it, the page just skips up to the top (like when you click on a # link) but no settings overlay window opens up. It does this across all browsers, and I have tried deleting and reinstalling the plugin.
Hello, Please make sure that you are running the latest version of visual composer which is 5.1. If the issue still exists, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
I have several themes that are built with Visual Composer and now it’s telling me I need to pay for it. Is that right? Why should I have to pay for it if it came with a theme I purchased? I can no longer update my site because VS isn’t working.
Is the $34 license for one site? Or for all my sites?
Hello, The visual composer which comes with the theme does not have a license of it’s own and hence it cannot be updated without the updates from theme author. To update the plugin by yourself, you should purchase it directly through us: vc.wpbakery.com Once plugin license can be used on one website.
I tried to contact you guys on the site but can’t find the email.
I’m developing an add-on for VC, but I don’t know how to list get all the available shortcode of VC, include the shortcodes from 3rd plugins, as well as the themes.
I would like to get all the VC’s shortcode and return it as an array or json or something.
Also, I want to regist a new “global option” tab on all VC shortcodes, so will vc_add_params() work?
Thank you much!
Hello, Unfortunately we do not have an inbuilt method to return the available shortcodes. It will require writing some custom function to handle this logic.
Yes, you can use vc_add_param to add the required param to the element. If you want to add it to multiple of all element, then you will have to use it multiple times.
Have you removed the following animations: Flash, Pulse, Rubberband, Shake, Swing, Tada and Wobble ? I don’t see them listed anymore on the VC animation dropdown list.
Hello, We do not have such animations in our standard plugin. It might have been added by the theme or a third party add-on at your end.
My website Visual Composer tab function cannot be work.
Can you help me?
URL: http://aeempire46.firstcomdemolinks.com/wordpress/customization/ Password: aeempire
Hello, please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Hi, I was asked to update a website for a client and their Visual Composer needed updating. So, I bought them a new one, and installed. Now, things are not centred even though the setting are, and things are not 2 columns, even thought the settings are. Can you give me any tips? http://www.beyondstone.com.au/ thanks
Also, the section above:
Contact Beyond Stone in Adelaide
is centered, but will not center. Kind regards
Before I purchase the product, just want to know if I can use the visual composer for multiple website with different domain?
Hello, for each website you will need a separate license of Visual Composer. The same principle applies to subdomains as well. For example, if you have 3 sites with Visual Composer, you will need 3 licenses.
hi, i have installed this plugin but its not working?
Hello, Please make sure that you are running the latest version of the plugin which is 5.1. If the issue still exists, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
The bug with the role manager resetting checkboxes is still not resolved. It was reported by others as well. For example I have found these reports:
These people all mention the same problem with the role manager resetting checkboxes.
Is there a fix upcoming?
Hello, Unfortunately, we have not identified it as a bug. If there is any issue at your end, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
hi—is the plugin compatible with Wordpress 4.7.3? PLMK as I need to update both.
Hello, Yes, our latest version 5.1 is compatible with WordPress 4.7.3.
I’m using the Masonry Media Grid to show some images. I’ve noticed that on Firefox and Explorer browsers, when I close the image I was looking at, the page scrolls at the top. How can I avoid the page scrolling to the top? On Safari and Chrome it works well.
when i enabled fastest cache for wordpress, my pot grid wont load, i think it has something to do ajax loading.
Hello I’ve bought a license and used it for old website, that I already closed and deleted from my hosting. Now I’m trying to use the license on new website but it’s saying it’s already in use and I have to buy new one. How it’s already in use while the website is already deleted. Any suggestions please?
Hello, You can login into: support.wpbakery.com and under license tab deactivate it from the old website. You can then login into new website and activate the license again.
Hi, this is really an awesome plug-in.
But how do I enable the VC tool in the editor for my Product Categories and Tags in Woocommerce? I am building a header (the products follows below) with images and text for each category and tag.
I can work around the problem by doing the design on a normal page and then copy/paste all the code into the editor for Product Categories and Tags. It works fine, but it’s a bit awkward to work like this.
Hello, Thank you for the kind words.
Unfortunately, the visual composer can only work with the post type and does not work with the categories or tags.
I tried using the accordion in Visual Composer however the text below or answers do not collapse even if I check the collapse all setting in the accordion. My visual composer version is 4.12. Thank you
Hello, Please update the plugin at your end to the latest version which is 5.1. If the issue still exists, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
I have to buy a separate license for a subdomain?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $15
This item was featured on CodeCanyon
Power Elite Author
Unlimited downloads only
$29 p/m on Envato Elements
Download over 18,000 items now
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work